Istoricul incidentelor Altmetric

1. 18 septembrie 2026 la 19:12 UTCinvestigating

   În prezent investigăm o întrerupere intermitentă care afectează API Detalii Altmetrice, ceea ce duce la intervale periodice de erori revenind de către API.

2. 18 septembrie 2026 la 19:12 UTCinvestigating

   Continuăm să investigăm această problemă.

3. 18 septembrie 2026 la 22:10 UTCmonitoring

   A fost implementat un fix pe care suntem încrezători că a rezolvat întreruperile intermitente ale Detaliilor API şi continuăm să monitorizăm situaţia.

4. 19 septembrie 2026 la 09:17 UTCresolved

   Nu au fost detectate alte întreruperi, astfel încât incidentul este acum considerat rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 11 august 2026 la 09:03 UTCidentified

   We are currently experiencing a delay of around three days across all attention sources, caused by a backlog in our processing pipeline. We are working through it as quickly as possible. We will post an update as the backlog clears.

2. 11 august 2026 la 22:14 UTCresolved

   The processing backlog has cleared and attention sources are updating normally again.

1. 6 august 2026 la 18:51 UTCidentified

   În prezent avem o întârziere în colecţia de ştiri menţionate. Acest lucru este cauzat de o întrerupere continuă la unul dintre furnizorii noștri de date în amonte, care afectează disponibilitatea hranei lor. Alte surse de atenţie nu sunt afectate. Furnizorul a confirmat că lucrează la un fix şi se aşteaptă ca serviciul să fie restaurat în următoarele zile. Vom posta o actualizare de îndată ce vom avea mai multe informații.

2. 7 august 2026 la 11:10 UTCidentified

   Pauza de la furnizorul nostru de date din amonte este în curs de desfăşurare, iar colecţia de ştiri menţionează că rămâne întreruptă. Alte surse de atenţie nu sunt afectate. Furnizorul a confirmat că se aşteaptă să înceapă restaurarea serviciului în weekend. Vom posta o actualizare imediat ce se reia colectarea.

3. 9 august 2026 la 21:44 UTCidentified

   Pauza de la furnizorul nostru de date din amonte este în curs de desfăşurare, iar colecţia de ştiri menţionează că rămâne întreruptă. Alte surse de atenţie nu sunt afectate. Furnizorul se așteaptă ca serviciul lor să înceapă să revină online luni, sub rezerva propriilor teste. Vom posta o actualizare imediat ce se reia colectarea.

4. 10 august 2026 la 22:44 UTCidentified

   Pauza de la furnizorul nostru de date din amonte este în curs de desfăşurare, iar colecţia de ştiri menţionează că rămâne întreruptă. Alte surse de atenţie nu sunt afectate. Furnizorul a restaurat serviciul intern și îl testează peste noapte, cu eliberare așteptată odată ce testarea se termină. Vom posta o actualizare imediat ce se reia colectarea.

5. 11 august 2026 la 09:00 UTCmonitoring

   Furnizorul nostru de date din amonte a restaurat accesul la API-ul lor şi colecţia de ştiri a fost reluată. Conținutul publicat în timpul întreruperii este reprocesat de partea lor și poate dura câteva zile pentru a deveni complet disponibil. Vom posta o actualizare odată ce registrul a fost eliminat.

6. 11 august 2026 la 22:16 UTCmonitoring

   Furnizorul nostru de date din amonte încă reprelucrează conţinutul publicat în timpul întreruperii. Veştile menţionează că colectarea în sine a fost reluată şi menţiunile din perioada afectată vor continua să apară pe măsură ce reprelucrarea se va finaliza. Vom posta o actualizare odată ce a terminat.

7. 13 august 2026 la 13:19 UTCresolved

   Ştirile spun că colecţia funcţionează normal din nou. Unele conţinuturi rămase din perioada de întrerupere sunt încă reprocesate de către furnizorul nostru din amonte, astfel încât un număr mic de menţiuni din acea fereastră pot continua să apară în următoarele câteva zile.

Traducere automată din actualizarea oficială a incidentului.

1. 29 iulie 2026 la 20:38 UTCidentified

   A fost identificată o problemă de întârziere a prelucrării datelor pentru Exploratorul Altmetric. Cauza principală a fost remediată, iar prelucrarea datelor este acum de recuperat. Aşteptăm unele discrepanţe de date în Exploratorul Altmetric până când fluxul de date va fi recuperat complet. Vom actualiza odată ce acest lucru este complet.

2. 30 iulie 2026 la 15:16 UTCresolved

   Problemele au fost rezolvate și fluxul de date este acum pe deplin prins.

Traducere automată din actualizarea oficială a incidentului.

1. 26 mai 2026 la 21:35 UTCinvestigating

   We are currently experiencing delays to our data processing pipeline which may result in out of date information being returned by the Altmetric API / Explorer / Detail Pages.

2. 27 mai 2026 la 22:53 UTCmonitoring

   Data processing delays have now resolved, we are continuing to monitor to ensure no further issues

3. 1 iunie 2026 la 10:47 UTCresolved

   This incident has been resolved.

1. 1 februarie 2026 la 11:24 UTCinvestigating

   Altmetric Explorer and Altmetric Details Pages are currently unavailable. We are currently investigating the issue.

2. 1 februarie 2026 la 11:31 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 1 februarie 2026 la 11:42 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 1 februarie 2026 la 15:47 UTCresolved

   This incident has been resolved.

1. 18 noiembrie 2025 la 12:07 UTCidentified

   A critical incident currently affecting our CDN provider Cloudflare has led to service interruption across all Altmetric products. We are following upstream updates and will perform any recovery actions as required. We will update once we have further details.

2. 18 noiembrie 2025 la 12:34 UTCidentified

   Cloudflare CDN remediation efforts are on-going. Upstream progress on this incident can be monitored using the Cloudflare incident status page at https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

3. 18 noiembrie 2025 la 13:18 UTCidentified

   Our upstream CDN Cloudflare has now identified the root cause of the incident and is in the process of restoring services. Interruptions to service for Altmetric applications are still possible at this point.

4. 18 noiembrie 2025 la 15:04 UTCmonitoring

   Cloudflare has now stated that the root cause of the incident has been fixed and they are continuing to monitor the situation as services stabilise. We continue to do the same.

5. 18 noiembrie 2025 la 18:05 UTCresolved

   Cloudflare has now confirmed that their services have returned to normal operation. Altmetric applications are also operating normally so we are closing this incident.

1. 3 noiembrie 2025 la 09:45 UTCinvestigating

   We are currently investigating a service outage for the Altmetric Explorer application. We will post further updates as we work through the incident.

2. 3 noiembrie 2025 la 09:45 UTCinvestigating

   We are continuing to investigate this issue.

3. 3 noiembrie 2025 la 11:30 UTCmonitoring

   A fix has been implemented and we are monitoring the results

4. 3 noiembrie 2025 la 13:34 UTCresolved

   The root cause has been identified and fixed. Our team monitored Altmetric Explorer and the issue is marked as resolved.

1. 21 octombrie 2025 la 16:50 UTCinvestigating

   We are currently investigating a service outage for the Altmetric API and Detail Pages services following from today's maintenance.

2. 21 octombrie 2025 la 18:48 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 21 octombrie 2025 la 18:49 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 21 octombrie 2025 la 19:16 UTCresolved

   This incident has been resolved.

1. 28 mai 2025 la 12:48 UTCinvestigating

   We are currently investigating a service outage for the Altmetric Explorer application. We will post further updates as we work through the incident.

2. 28 mai 2025 la 12:49 UTCinvestigating

   We are continuing to investigate this issue.

3. 28 mai 2025 la 13:07 UTCinvestigating

   Functionality to the Altmetric Explorer has now been restored but we are continuing to investigate the root causes of the interruption in service.

4. 28 mai 2025 la 15:01 UTCmonitoring

   A fix for the root cause of the service interruption has been implemented, we are now continuing preventative monitoring until EOB.

5. 28 mai 2025 la 19:18 UTCresolved

   The root cause has been identified and fixed. Our team monitored Altmetric Explorer until end of business day. The issue is marked as resolved.

1. 9 mai 2025 la 10:50 UTCidentified

   There might be some data delays in a small subset of research outputs processed between Wed-Fri that we're currently reprocessing to make sure they're up to date.

2. 9 mai 2025 la 13:38 UTCmonitoring

   Research outputs are being processed now. We expect the full reprocessing to take less than 5h.

3. 9 mai 2025 la 18:46 UTCresolved

   All data has been reprocessed successfully. Incident resolved.

1. 13 februarie 2025 la 10:49 UTCmonitoring

   We have identified an issue with the data refresh process which has resulted in a delay for the data available in the Altmetric Explorer. This issue has now been corrected and the data refresh process is now running and expected to complete by EOB today. We will update this incident once the Altmetric Explorer data is up to date.

2. 13 februarie 2025 la 17:57 UTCresolved

   The Explorer data refresh has now been successfully completed and Altmetric Explorer data is up to date.

1. 29 noiembrie 2024 la 09:41 UTCinvestigating

   We are currently investigating a series of issues causing instability in our application deployment infrastructure. No major impact on client facing products is being reported at present, however there is a possibility that sporadic issues may develop.

2. 29 noiembrie 2024 la 13:38 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 29 noiembrie 2024 la 16:30 UTCresolved

   All systems are now operating normally so we are closing this incident.

1. 29 octombrie 2024 la 15:48 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 29 octombrie 2024 la 17:19 UTCidentified

   A fix has been implemented and we are dealing with data reprocessing in order to bring the API data up to date

3. 29 octombrie 2024 la 18:31 UTCmonitoring

   Data reprocessing is done and we're now monitoring the results.

4. 29 octombrie 2024 la 23:57 UTCresolved

   This incident has been resolved.

1. 22 octombrie 2024 la 08:35 UTCinvestigating

   We are currently investigating this issue.

2. 22 octombrie 2024 la 09:20 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 22 octombrie 2024 la 12:35 UTCresolved

   This incident has been resolved.

1. 16 octombrie 2024 la 06:45 UTCinvestigating

   We are currently investigating an issue that is affecting Detail Pages and Data Processing. Our Incident Team is investigating and we will report back in 30 minutes.

2. 16 octombrie 2024 la 07:22 UTCinvestigating

   We are continuing to investigate this issue.

3. 16 octombrie 2024 la 08:51 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 16 octombrie 2024 la 10:25 UTCmonitoring

   We are continuing to monitor for any further issues. Altmetric Details Pages are fully operational. The data processing delays only affect news and blogs from today, and only in Details Pages and Details Pages API.

5. 16 octombrie 2024 la 15:44 UTCresolved

   This incident has been resolved.

1. 24 septembrie 2024 la 16:27 UTCinvestigating

   We are currently investigating data delays related to upgrade maintenance work performed earlier today. No interruptions to application service have been reported or are expected but new mentions are not currently being processed and updated across our products. We will update as more information becomes available.

2. 24 septembrie 2024 la 16:31 UTCinvestigating

   We are continuing to investigate this issue.

3. 25 septembrie 2024 la 08:41 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 26 septembrie 2024 la 09:22 UTCmonitoring

   A fix has been implemented and we're monitoring the results. The data processing delays only affect news from the day before.

5. 29 septembrie 2024 la 09:52 UTCmonitoring

   We are continuing to monitor for any further issues.

6. 29 septembrie 2024 la 09:52 UTCresolved

   This incident has been resolved.

1. 25 februarie 2024 la 09:44 UTCinvestigating

   We are currently investigating issues with the data processing pipelines for the Altmetric Explorer. Data presented is currently >24hrs old and should be treated as stale until this incident is resolved.

2. 25 februarie 2024 la 10:17 UTCidentified

   The cause of the data delays has been identified and the team is now working on a solution

3. 25 februarie 2024 la 11:09 UTCmonitoring

   Root cause of incident has now been addressed and Explorer data refresh is underway - we will update once this is complete

4. 25 februarie 2024 la 14:06 UTCresolved

   Altmetric Explorer data has been refreshed and is now up to date. Root causes of the delay in data processing have been identified and resolved.

1. 28 octombrie 2023 la 13:25 UTCinvestigating

   We are currently investigating an on-going outage of the Altmetric Details API (api.altmetric.com). We will provide further details once we have identified the cause and a resolution pathway.

2. 28 octombrie 2023 la 13:46 UTCmonitoring

   The Altmetric Details API and Detail Pages are now operational again. We are continuing to monitor the situation to ensure full resolution.

3. 29 octombrie 2023 la 11:43 UTCresolved

   This incident has been resolved.

1. 28 iulie 2023 la 11:16 UTCinvestigating

   We are currently investigating reports of intermittent access issues to the Altmetric Explorer and will update when further details are available.

2. 28 iulie 2023 la 14:49 UTCmonitoring

   The root cause of the issues being reported has been identified and a configuration change has been put in place to mitigate the issues. We are continuing to monitor for further reports of connection issues.

3. 28 iulie 2023 la 16:31 UTCresolved

   Continued monitoring has not revealed any more connection issues and no further reports have been received.