Istoricul incidentelor Amplify

1. 17 august 2026 la 19:03 UTCinvestigating

   Investigăm în prezent o problemă intermitentă cu Client Support Chat Channel, care poate împiedica clienții să vadă răspunsurile la întrebările lor. Dacă experimentați acest aspect, vă rugăm să ne contactați prin intermediul formularului nostru web (https://service.amplify.com/support).

2. 21 august 2026 la 17:58 UTCinvestigating

   Unii utilizatori văd ajutor pe această problemă după reîmprospătarea pagina lor browser. Dacă vă reîmprospătați browserul și vă confruntați încă cu această problemă, vă rugăm să continuați să ajungeți la echipele noastre de sprijin prin intermediul formularului web (https://service.amplify.com/support). Apreciem răbdarea dumneavoastră în timp ce continuăm să lucrăm la această problemă. Mulţumesc!

Traducere automată din actualizarea oficială a incidentului.

1. 3 august 2026 la 19:24 UTCinvestigating

   Suntem conştienţi de o problemă care poate cauza o eroare la depunerea unui caz de sprijin prin intermediul portalului web. Dacă întâmpinați această problemă, vă rugăm să accesați https://service.amplify.com/support pentru a trimite un formular web. De asemenea, puteți apela echipa noastră de sprijin direct la 800-823-1969 sau live chat un agent de sprijin direct prin logare în contul dumneavoastră. Vom actualiza această pagină odată ce am rezolvat problema care cauzează acest mesaj de eroare.

2. 3 august 2026 la 19:49 UTCmonitoring

   A fost implementat un fix și nu ar trebui să existe obstacole în ceea ce privește utilizarea amplificatorului.com/sprijinului ca flux către deschiderea unui bilet de sprijin prin intermediul formularului web. Vom continua să monitorizăm deocamdată.

3. 4 august 2026 la 12:34 UTCresolved

   Acest incident a fost rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 30 iulie 2026 la 15:16 UTCinvestigating

   Furnizorul nostru de telefoane se confruntă cu probleme intermitente de performanță. Ca rezultat, unele apeluri către echipele noastre de sprijin nu s-au putut conecta. Monitorizăm starea acestei probleme cu furnizorul nostru de servicii de telefonie. Între timp, ne puteți contacta prin chat prin logare în contul dvs. sau prin Web Form (service.amplify.com/s/support). Vă apreciem răbdarea şi sperăm că această problemă se va rezolva curând!

2. 30 iulie 2026 la 16:12 UTCmonitoring

   Furnizorul nostru de servicii de telefonie a implementat un fix. Continuăm să monitorizăm.

3. 30 iulie 2026 la 17:08 UTCresolved

   Acest incident a fost rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 7 iulie 2026 la 14:36 UTCinvestigating

   Furnizorul nostru de telefoane se confruntă în prezent cu probleme de performanță degradate. Ca rezultat, echipele noastre de suport nu se pot conecta cu clienţii prin telefon. Monitorizăm starea acestei probleme cu furnizorul nostru de servicii de telefonie. Între timp, ne puteți contacta prin chat prin logare în contul dvs. sau prin Web Form (service.amplify.com/s/support). Vă apreciem răbdarea şi sperăm că această problemă se va rezolva curând!

2. 9 iulie 2026 la 13:43 UTCinvestigating

   Încă investigăm această problemă. Vă rugăm să continuaţi să ne contactaţi prin intermediul chat-ului prin logare în contul dvs. sau prin Web Form (service.amplify.com/s/support). Vă mulţumesc din nou pentru răbdare!

3. 9 iulie 2026 la 15:22 UTCmonitoring

   Un fix a fost implementat și apelurile telefonice sunt acum conectarea cu succes! Vom continua să monitorizăm.

4. 9 iulie 2026 la 15:40 UTCresolved

   Acest incident a fost rezolvat. Toate liniile telefonice sunt acum deschise. Vă mulţumesc din nou pentru răbdare!

Traducere automată din actualizarea oficială a incidentului.

1. 30 aprilie 2026 la 19:24 UTCinvestigating

   We are aware of and investigating accessibility issues with pd.amplify.com. We have received reports of and are able to reproduce error messages when attempting to launch or log into the site. Our Engineering team is working diligently to identify the root cause of and implement a fix for this issue. We will notify you once this issue has been resolved. Thank you so much for your patience!

2. 30 aprilie 2026 la 19:50 UTCinvestigating

   We are continuing to investigate this issue.

3. 30 aprilie 2026 la 19:51 UTCresolved

   Our Engineering team was able to identify the root cause of this issue and have implemented a fix. Our PD site is now working as expected. Thank you again for your patience!

1. 27 aprilie 2026 la 00:41 UTCidentified

   We will be undergoing scheduled maintenance on Sunday 4/26 between 10pm-12am ET. Users will experience system downtime during this window.

2. 27 aprilie 2026 la 12:35 UTCresolved

   Our scheduled maintenance has been completed. Thank you so much for your patience!

1. 21 aprilie 2026 la 21:56 UTCidentified

   We will be undergoing scheduled maintenance on Friday 4/24 between 10pm-12am ET. Users will experience system downtime during this window.

2. 27 aprilie 2026 la 00:37 UTCresolved

   This incident has been resolved.

1. 2 aprilie 2026 la 22:57 UTCmonitoring

   We will be undergoing scheduled maintenance on Thursday 4/2 beginning at 10pm EST. The duration of this maintenance is not expected to last long. Users will experience system downtime during this window.

2. 3 aprilie 2026 la 12:22 UTCresolved

   Yesterday evening’s scheduled maintenance was successful.

1. 10 martie 2026 la 14:54 UTCinvestigating

   We are aware of and investigating an issue affecting users' ability to access some questions in or navigate through activities within our Curriculum products. Our Engineering team is working diligently to identify the root cause of and identify a fix for this issue. We will provide updates on this page once we have more information. We appreciate your patience and we working towards resolving this issue as quickly as possible. Thank you so much!

2. 10 martie 2026 la 15:58 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2 aprilie 2026 la 22:53 UTCresolved

   This incident has been resolved.

1. 10 martie 2026 la 14:04 UTCinvestigating

   We are aware of and investigating an issue where a 504 error message is being displayed across multiple pages across amplify.com. Our Engineering team is working to identify the root cause of and implement a fix for this issue as we speak. Currently, this is not impacting product usage. We will continue updating this page as we receive more updates. Thank you for your patience and we apologize for any inconvenience this may be causing.

2. 10 martie 2026 la 15:10 UTCresolved

   This incident has been resolved.

1. 25 februarie 2026 la 14:48 UTCinvestigating

   We are aware of and investigating an issue affecting Classwork accessibility, as well as unexpected behaviors within eReader activities (such as highlights and annotations not saving). Real-time activity saving is also affected. Our Product and Engineering teams are working diligently to identify the root cause of and implement fixes for these issues. We will provide updates here as endeavors to resolve these issues progress. Thank you so much for your patience!

2. 25 februarie 2026 la 15:07 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 25 februarie 2026 la 16:31 UTCresolved

   This incident has been resolved.

1. 13 februarie 2026 la 14:57 UTCinvestigating

   We are aware of and investigating reports of users encountering Unexpected Error messages when attempting to access classes on the teacher-led mCLASS Assessment page. Our Product and Engineering teams are working diligently to identify the root cause of and implement a fix for this issue. We will update this page once we have more information. Thank you so much for your patience!

2. 13 februarie 2026 la 15:59 UTCmonitoring

   Our Engineering team has released a fix for this issue. We have been able to successfully load mCLASS Assessment on previously affected user accounts. We are leaving this incident in Monitoring status for now. If your issue persists, please contact our Support team for further assistance: https://service.amplify.com/support Thank you again for your patience!

3. 13 februarie 2026 la 17:16 UTCresolved

   We are setting this incident to Resolved. If you are still experiencing error messages in mCLASS Assessment, please contact our Support team for further assistance: https://service.amplify.com/support Thank you so much!

1. 10 februarie 2026 la 21:05 UTCinvestigating

   We are aware of and investigating an issue disrupting access to all Amplify services right now. We believe this is the result of an outage with one of our upstream service providers. We are monitoring this situation now and will provide updates here once we have more information. Thank you for your patience!

2. 10 februarie 2026 la 22:11 UTCmonitoring

   Amplify services were disrupted as a result of an AWS (Amazon Web Service) outage with DNS resolution failures for some specific Cloudfront distributions. AWS has made significant mitigation efforts and Amplify services are recovering at this time. We are continuing to track the outage on the AWS status page. As of right now, though, you should be seeing relief using Amplify products. Feel free to monitor the AWS outage for more updates, as well: https://health.aws.amazon.com/

3. 13 februarie 2026 la 13:47 UTCresolved

   This incident has been resolved.

1. 10 februarie 2026 la 17:13 UTCinvestigating

   We are aware of and investigating reports of users experiencing blank pages or long load times when attempting to access the mCLASS Assessment page. Our Engineering team is working to identify the root cause of and implement a fix for this issue. Some users have advised that clearing cache/cookies within their browsers has resolved the issue. While this may prove to be a successful troubleshooting step, we do want to make sure teachers are not clearing cache/cookies if they have un-sync'd assessment data. We will update this page once we have more information. Thank you so much for your patience!

2. 10 februarie 2026 la 18:02 UTCmonitoring

   Our Engineering team implemented a fix at 12:26pm EST. Since this time, we have not received any new reports of blank pages or long loading times in mCLASS Assessment. If you are still experiencing this issue, please try clearing your cache/cookies in your browser unless you have un-sync'd assessment data. If the issue persists, please contact our Support team (https://service.amplify.com/support)! Thank you again for your patience!

3. 18 februarie 2026 la 14:35 UTCresolved

   This incident has been resolved.

1. 4 februarie 2026 la 18:49 UTCinvestigating

   We are aware of loading issues within our Science and ELA programs. This is due to an issue with one of our upstream providers. We are monitoring the status of this issue and will notify you once it has been resolved. We greatly appreciate your patience!

2. 4 februarie 2026 la 20:03 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 4 februarie 2026 la 20:03 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 4 februarie 2026 la 21:43 UTCresolved

   This incident has been resolved.

1. 22 ianuarie 2026 la 17:27 UTCinvestigating

   We will be undergoing scheduled maintenance on Friday 1/23 from 10:00pm to Midnight EST. There will be system downtime during this window.

2. 3 februarie 2026 la 23:50 UTCinvestigating

   We will be undergoing scheduled maintenance on Friday 2/6 from 10:00pm to Midnight EST. There will be system downtime during this window.

3. 20 februarie 2026 la 22:06 UTCresolved

   This incident has been resolved.

1. 13 ianuarie 2026 la 16:13 UTCinvestigating

   We are aware of and investigating an issue impacting our 6-8 ELA and Science programs. Students are encountering issues when selecting multiple-choice answers, dragging and dropping answers, etc. Our Engineering team is working to identify the root cause and implement a fix for this issue. Thank you for your patience!

2. 13 ianuarie 2026 la 16:28 UTCmonitoring

   Our Engineering team has deployed a fix and users should be seeing full recovery now.

3. 14 ianuarie 2026 la 02:49 UTCresolved

   This incident has been resolved.

1. 12 ianuarie 2026 la 19:20 UTCinvestigating

   We are aware of and investigating an issue disrupting login services and navigation across all products right now. Our Engineering team is working to identify the root cause of and implement a fix for this issue as we speak. We apologize for this inconvenience and will update this page as efforts towards resolution progress. Thank you for your patience!

2. 12 ianuarie 2026 la 19:25 UTCinvestigating

   Login issues have recovered but users are still experiencing general slowness in the system. We are continuing to narrow down the root cause.

3. 12 ianuarie 2026 la 19:44 UTCinvestigating

   Login services and navigational load times have recovered. Administrator Reports pages may still be experiencing long load times right now.

4. 12 ianuarie 2026 la 20:10 UTCmonitoring

   All services have recovered. We are continuing to monitor. Thank you again for your patience!

5. 13 ianuarie 2026 la 15:44 UTCinvestigating

   We are aware of and investigating an issue disrupting login services and navigation across all products right now. Our Engineering team is working to identify the root cause of and implement a fix for this issue as we speak. Thank you for your patience!

6. 14 ianuarie 2026 la 16:59 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

7. 21 ianuarie 2026 la 20:48 UTCmonitoring

   This issue was officially resolved the evening of Sunday 1/18. Thank you for your patience!

8. 3 februarie 2026 la 23:50 UTCresolved

   This incident has been resolved.

1. 18 decembrie 2025 la 17:15 UTCinvestigating

   Our engineering team is aware of and investigating an issue when accessing The Hub on our CKLA & Caminos applications. It is currently generating an error of 404 and not loading pages properly. We apologize for the inconvenience and are working as fast as possible to resolve this issue. Thank you so much for your patience!

2. 18 decembrie 2025 la 17:40 UTCresolved

   This incident has been resolved.

1. 10 decembrie 2025 la 18:53 UTCinvestigating

   We are aware of and investigating an issue where users are unable to log into or navigate Amplify products. Our Engineering team is working towards identifying the root cause of and implementing a fix for this issue as we speak. We will update this page once we have more information. Thank you so much for your patience!

2. 10 decembrie 2025 la 19:01 UTCidentified

   Our authentication service performance is degraded but we are not seeing a complete outage at this time. We are doing a redeploy to prevent a complete outage. This redeploy will log users out of active sessions and require a re-login.

3. 10 decembrie 2025 la 19:04 UTCmonitoring

   A fix has been implemented and we are seeing success across the board. If you experienced a sudden logout mid-session, please log back in. We are continuing to monitor this situation, but all users should be seeing relief now.

4. 16 decembrie 2025 la 16:06 UTCresolved

   This incident has been resolved.