Istoricul incidentelor Apollo

1. 6 octombrie 2026 la 00:26 UTCinvestigating

   Vedem probleme de implementare noi artefacte grafice construiește. Investigăm cauza principală

2. 6 octombrie 2026 la 00:37 UTCmonitoring

   Am identificat o problemă cu configuraţia norului. Am corectat asta şi acum vedem recuperarea

3. 6 octombrie 2026 la 00:45 UTCresolved

   Problema cu conducta de artefacte grafice a fost rezolvată. Nu s-au pierdut date în timpul incidentului doar întârziat în timp ce am rezolvat problema. Ne cerem scuze pentru această întrerupere

Traducere automată din actualizarea oficială a incidentului.

1. 1 septembrie 2026 la 15:41 UTCinvestigating

   Datorită unei întreruperi în curs de desfășurare pe Google Cloud Platform (GCP), ne confruntăm în prezent cu perturbări ale serviciilor în cadrul mai multor servicii Apollo. Investigăm activ și vom partaja actualizările pe măsură ce mai multe informații devin disponibile.

2. 1 septembrie 2026 la 15:48 UTCinvestigating

   Obiectivul AWS Uplink rămâne disponibil. GraphOS Routers și Gateways folosind configurația implicită multicloud pot continua să pornească și să-și aducă configurația în timpul acestei întreruperi, dar noi scheme nu pot fi publicate.

3. 1 septembrie 2026 la 16:39 UTCidentified

   Datorită unei întreruperi în curs de desfășurare pe Google Cloud Platform (GCP), ne confruntăm în prezent cu perturbări ale serviciilor în cadrul mai multor servicii Apollo. Investigăm activ și vom partaja actualizările pe măsură ce mai multe informații devin disponibile.

4. 1 septembrie 2026 la 17:23 UTCmonitoring

   Vânzătorul nostru terţ a confirmat că problema a fost izolată într-o parte din zona ne-central1-b; zonele rămase din regiune nu au fost afectate. Majoritatea produselor Apollo s-au recuperat, iar echipa noastră de inginerie validează restul serviciilor afectate. Vom continua monitorizarea îndeaproape înainte de marcarea acestui incident rezolvat.

5. 1 septembrie 2026 la 20:18 UTCresolved

   Vânzătorul nostru terţ a confirmat că problema este rezolvată acum şi că toate produsele Apollo s-au recuperat.

Traducere automată din actualizarea oficială a incidentului.

1. 26 august 2026 la 22:12 UTCidentified

   Unele modificări de organizare și utilizator (invitări de utilizator, modificări de permisiune de utilizator, modificări OAuth) nu reușesc intermitent. Lucrăm la un fix.

2. 26 august 2026 la 22:18 UTCmonitoring

   Nu mai vedem niciun eşec al cererii, dar vom continua să monitorizăm până când nu va fi implementată o soluţie pentru cauza principală.

3. 26 august 2026 la 23:36 UTCresolved

   Fix a fost implementat. Aceste operațiuni eșuate ar fi apărut ca erori de limitare a ratei, dar limita ratei a fost aplicată incorect. Am făcut schimbări pentru a ne asigura că limita ratei funcţionează conform aşteptărilor.

Traducere automată din actualizarea oficială a incidentului.

1. 11 august 2026 la 19:11 UTCinvestigating

   Registry service workflow latency has spiked, affecting mulitple internal services serving long-running workflows.

2. 11 august 2026 la 20:23 UTCmonitoring

   The issue has been resolved and we're continuing to monitor.

3. 11 august 2026 la 23:19 UTCresolved

   The issue has been resolved.

1. 5 august 2026 la 09:43 UTCidentified

   Embedded Explorer and Embedded Sandbox are temporarily down. The issue has been identified and a fix is being deployed.

2. 5 august 2026 la 10:08 UTCresolved

   The issue has been fixed.

1. 9 iulie 2026 la 15:41 UTCinvestigating

   We’re currently investigating a rise in error rates for our Proposals service.

2. 9 iulie 2026 la 15:54 UTCinvestigating

   We are still investigating elevated error rates for Proposals. We appreciate your patience.

3. 9 iulie 2026 la 16:05 UTCidentified

   We’ve identified the issue and are working on resolution.

4. 9 iulie 2026 la 16:21 UTCmonitoring

   We have applied a fix and have begun to see recovery in our metrics. We will continue to monitor and update the status page once it’s resolved.

5. 9 iulie 2026 la 18:09 UTCresolved

   The error rate for Proposals has returned to normal, no further impact expected.

1. 28 iunie 2026 la 03:13 UTCinvestigating

   We are investigating suspected data loss for field and coordinate usage metrics for all customers.

2. 28 iunie 2026 la 04:01 UTCmonitoring

   Field and coordinate usage metric ingestion is functional and lag is trending downwards. We estimate 8-10 hours for full recovery.

3. 28 iunie 2026 la 04:21 UTCmonitoring

   The backlog of object field, input object field, and enum value metrics are now being processed but we expect the backlog to take 8-10 hours to be fully processed. For a period of time between 4 am and 9pm on June 27 UTC we expect there to be data loss for input object field and enum value metrics, as well as the client and operation breakdown of object field metrics. No other metrics (operation, trace, etc.) are impacted.

4. 28 iunie 2026 la 20:16 UTCresolved

   The backlock of schema coordinate (object field, input object field, and enum value) metrics has now cleared and there is no more metric ingestion delay. The metrics for input object fields, enum values, and the operation and client breakdown of object fields is inaccurate for June 27 4-5am and 8-9pm, and missing between 5am to 8pm (all times in UTC). All other metrics were not impacted.

1. 15 iunie 2026 la 14:38 UTCinvestigating

   We are investigating a case where metric ingestion is delayed for some customers. There is no loss of data.

2. 15 iunie 2026 la 16:18 UTCinvestigating

   We have identified the cause though customers continue to experience metric ingestion delays while we identify the appropriate mitigation. Data backfill after remediation is still expected after mitigation is applied. We appreciate your patience.

3. 15 iunie 2026 la 17:11 UTCidentified

   We are incrementally applying mitigations which are showing positive results. We feel we are confidently iterating toward recovery. At this time, no data is believed to be lost and metric backfill will continue with the oldest metrics being populated first, though we currently have a substantial backlog which we will scale to process quickly. We will update this status page as things continue and we appreciate your patience.

4. 15 iunie 2026 la 17:42 UTCmonitoring

   We are confidently seeing recovery. Some metric delay will continue for the next couple hours, though many metric types have already recovered. We will keep this status page open in Monitoring state and update it when we have eliminated our metric lag. Thank you again for your patience.

5. 15 iunie 2026 la 22:16 UTCresolved

   The metric ingestion backlog has been fully processed and all metrics have resumed normal ingestion. We do not believe any data was lost as a result of this incident. All metric types should now be operating as expected. Thank you for your patience throughout this incident.

1. 1 iunie 2026 la 08:35 UTCinvestigating

   Some Router deployments are experiencing issues coming online due to a message around licensing. We are investigating.

2. 1 iunie 2026 la 09:12 UTCinvestigating

   We are continuing to investigate.

3. 1 iunie 2026 la 09:54 UTCmonitoring

   We have seen recovery for about 50 minutes now and we are continuing to monitor the recovery. If you find that you are impacted by a licensing message on Router startup, please open a ticket with our support team.

4. 1 iunie 2026 la 11:39 UTCresolved

   After extended monitoring, we have confirmed that the issue is resolved. Post-incident action items will continue after the end of the incident. As with all incidents, we will be conducting an internal post-mortem. We appreciate your patience.

1. 25 mai 2026 la 19:50 UTCinvestigating

   We’re currently investigating an issue where the “Submit a Request” and “My Requests” buttons are not appearing properly in the Apollo Support Portal. As a temporary workaround, tickets can still be created and accessed through the “Submit a Request” button available in the header of the portal.

2. 26 mai 2026 la 01:48 UTCinvestigating

   We’re continuing to investigate the issue affecting the visibility of the “Submit a Request” and “My Requests” buttons in the Apollo Support Portal. At this time, we are working with our external provider to identify the root cause and restore normal functionality.

3. 26 mai 2026 la 12:41 UTCmonitoring

   We’ve implemented changes to address the issue affecting the visibility of the “Submit a Request” and “My Requests” buttons in the Apollo Support Portal. At this time, the portal appears to be functioning normally, and we are actively monitoring the situation to ensure stability. If you continue experiencing issues, please try refreshing the page or signing out and back into the portal. We’ll continue to monitor closely and provide additional updates if needed.

4. 26 mai 2026 la 12:58 UTCresolved

   The issue affecting the visibility of the “Submit a Request” and “My Requests” buttons in the Apollo Support Portal has been resolved. Portal functionality has been restored, and users should now be able to access these options normally. Thank you for your patience while we worked to resolve this issue.

1. 27 aprilie 2026 la 08:34 UTCinvestigating

   Opening a ticket using the Contact Support button on the [studio.apollographql.com](http://studio.apollographql.com "studio.apollographql.com") site itself is currently failing. Support tickets can still be created through our [support.apollographql.com](http://support.apollographql.com "support.apollographql.com") portal, or via our `support@` email address on the `apollographql.com` domain.

2. 27 aprilie 2026 la 09:23 UTCmonitoring

   Support ticket opening functionality has been restored to Studio’s “Contact Support” functionality in the UI. We have mitigated the failures and will monitor before marking as resolved.

3. 27 aprilie 2026 la 10:29 UTCresolved

   We have observed sustained restored functionality in our Studio-initiated support ticket form and are marking this as fully resolved.

1. 24 aprilie 2026 la 19:27 UTCinvestigating

   We're seeing issues with StudioUI and are investigating to find the root cause

2. 24 aprilie 2026 la 20:09 UTCinvestigating

   We're continuing to investigate to find the root cause and resolve the issue

3. 24 aprilie 2026 la 20:33 UTCidentified

   We have identified a possible root cause, and we are testing changes to confirm

4. 24 aprilie 2026 la 20:49 UTCmonitoring

   We confirmed with internal testing that our fix is working as expected, and customers should be seeing recovery. We're continuing to monitor to confirm.

5. 24 aprilie 2026 la 20:53 UTCresolved

   We have resolved the issue. Customers should see full functionality.

1. 21 aprilie 2026 la 17:05 UTCinvestigating

   We’re investigating the availability of our platform after a recent deploy.

2. 21 aprilie 2026 la 17:20 UTCmonitoring

   We have restored functionality to impacted users SSO access and are monitoring.

3. 21 aprilie 2026 la 17:47 UTCresolved

   SSO login is now fixed.

1. 16 aprilie 2026 la 12:45 UTCinvestigating

   We are aware of an issue affecting GraphOS Studio where users may encounter errors when attempting to view the Changes or Schema Reference tabs within graph proposal. We are investigating and will give an update soon.

2. 16 aprilie 2026 la 13:27 UTCmonitoring

   We have identified the root cause of the failures affecting the Changes and References tabs in Schema Proposals. A fix has been deployed and we continue to monitor and investigate.

3. 16 aprilie 2026 la 15:43 UTCresolved

   Proposals errors have been clear for ~2 hours since the rollback reached prod. Marking resolved.

1. 31 martie 2026 la 06:59 UTCinvestigating

   We’re monitoring an interruption in the transmission of transactional emails (e.g., email verification, welcome emails, proposals approvals). We are investigating.

2. 31 martie 2026 la 07:26 UTCmonitoring

   We’ve identified the root cause of the delays, applied mitigations and recent delivery attempts are succeeding. Some previously attempted deliveries may take time to be retried.

3. 31 martie 2026 la 07:39 UTCresolved

   Retries of delayed transaction emails have been successful. If you have not received an email you were expecting for account reasons, we suggest retrying the workflow which triggered the email.

1. 12 februarie 2026 la 06:06 UTCresolved

   We've identified an issue where our metrics ingestion pipeline was falling behind for several hours. Systems have now fully recovered and no data was lost, however some customers may have experienced delays viewing insights data in Studio and / or slower page load times during this event. Apologies for the interruption.

1. 21 noiembrie 2025 la 18:05 UTCinvestigating

   Platform API is also seeing degraded performance, which we are investigating

2. 21 noiembrie 2025 la 18:05 UTCinvestigating

   We're seeing increases in latency across a few different Apollo services. You may be seeing latency issues with proposals, checks, and studio.

3. 21 noiembrie 2025 la 19:06 UTCinvestigating

   We're still investigating the root cause. We're seeing some recovery, but not to full recovery

4. 21 noiembrie 2025 la 20:06 UTCinvestigating

   We're continuing to investigate the root cause of the issue. Some customers are reporting significant improvements in performance.

5. 21 noiembrie 2025 la 21:05 UTCmonitoring

   We've implemented a fix and are monitoring the system.

6. 21 noiembrie 2025 la 22:05 UTCresolved

   The issue has been resolved.

1. 18 noiembrie 2025 la 19:06 UTCresolved

   There was a period of degraded performance on schema publishing. The root cause has been identified and service restored.

1. 18 noiembrie 2025 la 13:05 UTCinvestigating

   We're experiencing elevates error rates due to an upstream DNS provider major incident.

2. 18 noiembrie 2025 la 14:06 UTCmonitoring

   We're continuing the monitor the affected services while the upstream provider remediates the issue.

3. 18 noiembrie 2025 la 14:06 UTCmonitoring

   Our DNS provider has provided an update: "The issue has been identified and a fix is being implemented." We will be monitoring for recovery of our systems.

4. 18 noiembrie 2025 la 14:44 UTCmonitoring

   At this time, our monitors indicate that only Cloud Routers hosted on Apollo infrastructure are impacted as a result of an upstream service provider incident. Studio UI has already recovered. Beyond these two impacted services, there has been no impact to APIs (including Uplink).

5. 18 noiembrie 2025 la 15:02 UTCmonitoring

   The upstream provider has indicated recovery on their status page (https://www.cloudflarestatus.com/incidents/8gmgl950y3h7). At the same time, we have seen our own monitors return to non-triggered states. We will continue to monitor for the next 15 minutes and then declare this Resolved. While Cloud Routers were impacted throughout the incident, the Studio UI impact was during two distinct periods: Nov 18 11:52 am – Nov 18, 12:10 pm UTC (18 minutes) and again from Nov 18, 12:51 pm – Nov 18, 1:09 pm UTC (another 18 minutes). Studio UI was otherwise available in times outside of that range.

6. 18 noiembrie 2025 la 15:38 UTCresolved

   We are marking this incident resolved on the Apollo side. For any continuing matters, please consult our support portal: https://support.apollographql.com/

1. 18 noiembrie 2025 la 13:05 UTCresolved

   Cloud Routers are experiencing elevated errors due to an upstream external provider incident.