Istoricul incidentelor Articulate

1. 19 august 2026 la 20:10 UTCinvestigating

   Exporturile PDF în Rise 360 durează mai mult decât se preconizează că vor fi finalizate. Investigăm întârzierile şi lucrăm la restabilirea procesării normale.

2. 19 august 2026 la 20:46 UTCmonitoring

   Exporturile PDF în Rise 360 sunt de prelucrare în mod normal din nou. Suntem de monitorizare pentru a confirma performanța rămâne stabilă.

3. 19 august 2026 la 21:12 UTCresolved

   Acest incident a fost rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 13 august 2026 la 18:21 UTCinvestigating

   Customers are unable to export Rise 360 courses to PDF. We're investigating this issue and working to restore PDF exports.

2. 13 august 2026 la 18:57 UTCmonitoring

   We've identified the issue preventing Rise 360 PDF exports from processing and deployed a fix. PDF exports are processing again, and we're continuing to monitor performance.

3. 13 august 2026 la 20:20 UTCresolved

   This incident has been resolved.

1. 5 august 2026 la 15:50 UTCinvestigating

   We're investigating an issue affecting video searches in Content Library for Storyline 360. At this time, searching for videos may fail because of an issue with our video content provider. Other Content Library assets, including images, icons, and illustrations, aren't affected. We're working with our provider to restore service as quickly as possible. We'll share another update as soon as we have more information.

2. 5 august 2026 la 16:50 UTCinvestigating

   We are continuing to investigate this issue.

3. 5 august 2026 la 17:05 UTCmonitoring

   Video searches in Content Library for Storyline 360 are working again. Our video content provider has restored service, and we're seeing successful searches. We'll continue to monitor performance to confirm everything remains stable before resolving this incident. Thanks for your patience.

4. 5 august 2026 la 18:08 UTCresolved

   This incident has been resolved.

1. 27 iulie 2026 la 14:54 UTCinvestigating

   Investigăm o problemă care afectează exporturile PDF în Rise 360. Clienții pot fi în imposibilitatea de a exporta cursuri ca PDF. Investigăm în mod activ cauza și vom împărtăși o altă actualizare de îndată ce vom avea mai multe informații. Înţelegem acest lucru influenţează munca ta şi apreciem răbdarea ta în timp ce investigăm.

2. 27 iulie 2026 la 15:53 UTCinvestigating

   Continuăm să investigăm această problemă.

3. 27 iulie 2026 la 16:52 UTCmonitoring

   Am implementat un fix pentru problema care afectează exporturile PDF în Rise 360. Clienții ar trebui să fie acum în măsură să exporte din nou cursuri ca PDF-uri. Continuăm să monitorizăm performanţa pentru a ne asigura că fixul funcţionează conform aşteptărilor. Vă mulțumim pentru răbdare în timp ce am lucrat pentru a rezolva această problemă.

4. 27 iulie 2026 la 18:48 UTCmonitoring

   Continuăm să monitorizăm orice alte probleme.

5. 27 iulie 2026 la 19:39 UTCresolved

   Acest incident a fost rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 21 iulie 2026 la 17:02 UTCinvestigating

   Fişierele video nu apar în publicat LMS sau de ieşire web. Investigăm și lucrăm pentru a restabili comportamentul de publicare așteptat.

2. 21 iulie 2026 la 17:26 UTCmonitoring

   Fişierele video apar din nou în publicaţiile LMS şi web output. Monitorizăm fix pentru a ne asigura că problema este pe deplin rezolvată. Dacă ați publicat un curs în timp ce acest număr a fost activ, republish-l pentru a asigura fișierele video sunt incluse așa cum se așteaptă.

3. 21 iulie 2026 la 17:43 UTCmonitoring

   Fişierele video apar din nou în publicaţiile LMS şi web output. Monitorizăm fix pentru a ne asigura că problema este pe deplin rezolvată. Problema a afectat clienţii de la aproximativ 9:12 AM ET până la 1:20 PM ET. Dacă ați publicat un curs în acest timp, republish-l pentru a asigura fișierele video sunt incluse așa cum se așteaptă.

4. 21 iulie 2026 la 18:41 UTCresolved

   Acest incident a fost rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 20 iulie 2026 la 16:49 UTCinvestigating

   Unii clienți nu sunt în măsură să încarce cursuri Rise 360 Quick Share. Investigăm problema şi încercăm să identificăm cauza. Vom împărtăși mai multe informații aici de îndată ce este disponibil.

2. 20 iulie 2026 la 18:02 UTCresolved

   Am rezolvat problema care a împiedicat creșterea 360 Quick Share cursuri de încărcare. Dacă sunteți încă în imposibilitatea de a încărca un curs Quick Share, vă rugăm să reîmprospătați browser-ul și încercați din nou. Mulţumesc pentru răbdare.

Traducere automată din actualizarea oficială a incidentului.

1. 17 iulie 2026 la 03:23 UTCresolved

   Învățătorii pot începe acum teste în Reach 360 și Rise.com. Am confirmat că fix a fost implementat și funcționalitate test a fost restaurat. Dacă ați publicat un curs la un LMS în timp ce această problemă a fost activă, republish curs pentru a asigura teste funcționează corect. Dacă sunteți încă în imposibilitatea de a începe un test, reîmprospătați browser-ul și încercați din nou.

Traducere automată din actualizarea oficială a incidentului.

1. 10 iulie 2026 la 16:47 UTCinvestigating

   Investigăm o posibilă problemă cu platforma noastră de management al caracteristicilor din amonte. Vom împărtăși mai multe informații aici de îndată ce este disponibil.

2. 10 iulie 2026 la 18:18 UTCinvestigating

   Continuăm să investigăm această problemă.

3. 10 iulie 2026 la 18:59 UTCinvestigating

   Am avut o pană de curent cu platforma noastră de gestionare a caracteristicilor din amonte. Incidentul a fost rezolvat şi toate caracteristicile funcţionează din nou. Continuăm să monitorizăm performanţa. Dacă vă confruntați cu probleme găsirea sau accesarea caracteristicilor, vă rugăm să reîmprospătați browser-ul pentru a restabili funcționalitatea normală. Storyline 360 utilizatori ar putea avea nevoie pentru a relansa cererea.

4. 10 iulie 2026 la 21:16 UTCmonitoring

   Continuăm să monitorizăm îndeaproape performanţa pentru a ne asigura că serviciile rămân stabile.

5. 11 iulie 2026 la 02:04 UTCmonitoring

   Toate caracteristicile sunt funcţionale din nou. Continuăm să monitorizăm performanţa.

6. 13 iulie 2026 la 11:25 UTCresolved

   Acest incident a fost rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 7 iulie 2026 la 15:30 UTCinvestigating

   Clienții nu pot plasa comenzi sau gestiona abonamente prin articulate.com. Paginile de verificare a comerțului electronic și de gestionare a contului sunt în prezent în modul de întreținere în timp ce investigăm și lucrăm pentru a restabili serviciul.

2. 7 iulie 2026 la 15:52 UTCresolved

   Serviciul a fost restaurat. Clienții pot plasa din nou comenzi și gestiona abonamente prin articulate.com. Continuăm să monitorizăm performanţa pentru a ne asigura că totul rămâne stabil.

Traducere automată din actualizarea oficială a incidentului.

1. 6 iulie 2026 la 18:08 UTCinvestigating

   Investigăm o problemă care afectează editarea blocului personalizat în Rise 360. Utilizatorii văd o pagină "Ceva a mers prost" atunci când încearcă să editeze blocuri personalizate. Investigăm în mod activ cauza și vom împărtăși o altă actualizare de îndată ce vom avea mai multe informații.

2. 6 iulie 2026 la 18:33 UTCidentified

   Am identificat cauza unei probleme care afectează editarea blocului personalizat în Rise 360. Lucrăm pentru a restabili funcționalitatea normală cât mai repede posibil. Vom împărtăși o altă actualizare pe măsură ce facem progrese. Îţi apreciem răbdarea.

3. 6 iulie 2026 la 18:47 UTCmonitoring

   Am implementat un fix pentru problema care afectează editarea blocului personalizat în Rise 360. Editarea blocului personalizat funcţionează din nou, şi monitorizăm serviciul pentru a confirma că totul rămâne stabil. Vă rugăm să reîmprospătați pagina de browser înainte de editarea blocuri personalizate.

4. 6 iulie 2026 la 19:40 UTCresolved

   Acest incident a fost rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 22 iunie 2026 la 15:30 UTCinvestigating

   Rise 360 and Storyline 360 customers using a glossary for translation may experience translation failures. We’ve identified an issue with DeepL glossary creation and are investigating. Translations that don’t use a glossary are not affected at this time.

2. 22 iunie 2026 la 18:12 UTCinvestigating

   Rise 360 and Storyline 360 customers using a glossary for translation may experience translation failures. Glossary creation continues to be impacted. We’re working with our upstream providers to investigate the issue. Translations appear stable when a glossary is not used.

3. 22 iunie 2026 la 19:30 UTCinvestigating

   We are continuing to investigate this issue.

4. 22 iunie 2026 la 20:19 UTCidentified

   Rise 360 and Storyline 360 customers using a glossary for translation may experience translation failures. We’ve identified the root cause and are working on a fix. Glossary creation continues to be impacted. Translations remain stable when a glossary is not used.

5. 22 iunie 2026 la 21:46 UTCmonitoring

   A fix has been deployed to address the issue affecting translations in Rise 360 and Storyline 360 when using a glossary. Translation requests using glossaries should now process successfully. We will continue to monitor the situation and provide further updates as needed.

6. 22 iunie 2026 la 22:52 UTCresolved

   This incident has been resolved.

1. 11 iunie 2026 la 15:21 UTCinvestigating

   We’re investigating slow loading times when AI Assistant fetches text-to-speech voices in Storyline 360 and Rise 360. Creators may notice delays when opening the AI Audio dialog in Storyline 360 or selecting 'View all voices' in Rise 360. Shared voices still load as expected. In Storyline, when opening the dialog to view/edit an existing script, it will appear empty until the voices load. As a workaround, please wait for the voice list to finish loading. We’re sorry for the trouble.

2. 11 iunie 2026 la 16:45 UTCinvestigating

   Creators may experience delays when accessing AI Audio features in Storyline 360 and Rise 360. In Storyline 360, the AI Audio dialog may take longer than expected to load. When viewing or editing an existing script, the script may appear empty until the voice list finishes loading. Some Creators may also experience delays or errors when adding voices from the voice library. In Rise 360, selecting View all voices may load slowly. Shared voices continue to load as expected. As a workaround, please wait for the voice list to finish loading before selecting or adding a voice. We're investigating the issue and will share another update as soon as we have more information. We're sorry for the trouble.

3. 11 iunie 2026 la 18:22 UTCidentified

   We've identified the issue that caused delays when accessing AI Audio features in Storyline 360 and Rise 360. We're starting to see recovery across AI Audio in Storyline 360 and Rise 360, as well as other AI Assistant features. Some Creators may still experience delays while recovery continues. We're monitoring progress closely and will share another update as soon as we have more information. We're sorry for the trouble.

4. 11 iunie 2026 la 20:21 UTCmonitoring

   Recovery across AI Audio in Storyline 360 and Rise 360, as well as other AI Assistant features, has remained stable. Services are operating normally, and we're continuing to monitor performance to ensure stability. If you're still experiencing noticeable delays or errors, please contact us at [email protected]. We will provide another update soon.

5. 11 iunie 2026 la 21:41 UTCresolved

   This incident has been resolved. AI Audio in Storyline 360 and Rise 360, along with other AI Assistant features, are operating normally. We’ve continued to monitor performance and have confirmed stable service. Thank you for your patience.

1. 4 iunie 2026 la 10:40 UTCinvestigating

   We're looking into reports that AI Assistant image generation isn't working in Rise 360 and Storyline 360. When attempting to generate images, the modal may get stuck loading or fail to complete. We are actively investigating the cause and will share an update as soon as we have more information.

2. 4 iunie 2026 la 14:47 UTCinvestigating

   Users may experience an indefinite loading screen or receive a content moderation error message when using the AI image generation feature. As a temporary workaround, you can disable the latest image generation model in your settings and then try generating images again. We're actively working to resolve this issue and will provide another update as soon as more information becomes available. If you continue to experience issues, please reach out to us at [email protected].

3. 4 iunie 2026 la 18:11 UTCinvestigating

   Users may experience an indefinite loading screen or receive a content moderation error message when using the AI image generation feature. AI course draft generation is also affected by this incident. As a temporary workaround for AI image generation issues, you can disable the latest image generation model in your settings and then try generating images again. We're actively working to resolve this issue and will provide another update as soon as more information becomes available.

4. 4 iunie 2026 la 20:24 UTCidentified

   Users may experience an indefinite loading screen or receive a content moderation error message when generating AI images. AI course draft generation may also fail or take longer than expected. We've traced this issue to capacity constraints with one of our downstream providers. We're actively working to increase available capacity and reduce the impact. If you're having trouble generating AI images, disable the latest image generation model in your settings and then try generating images again. We're actively working to resolve this issue and will share another update as soon as we have more information. For additional help, please contact [email protected].

5. 4 iunie 2026 la 21:47 UTCmonitoring

   We've increased the available capacity with our downstream provider and we are currently monitoring the results. We'll share another update as soon as possible.

6. 4 iunie 2026 la 23:10 UTCmonitoring

   We’ve increased available capacity with our downstream provider and have resumed key functionality. Performance is improving, and we’re seeing pending requests continue to process. We’re monitoring the results closely and will share another update as soon as possible. Thank you for your patience.

7. 5 iunie 2026 la 00:23 UTCmonitoring

   We've increased available capacity with our downstream provider and have resumed key functionality. Performance continues to improve, and pending course draft generations are processing successfully. We're also seeing stable image generation performance with no recent errors reported. We're monitoring the results closely and will share another update as soon as possible. Thank you for your patience.

8. 5 iunie 2026 la 01:55 UTCmonitoring

   Course draft generation is now processing normally, and new requests are being handled as expected. Image generation remains stable and is working as expected. We’re continuing to monitor the service and working with our downstream provider to improve additional capacity. We’ll share another update as soon as possible. Thank you for your patience.

9. 5 iunie 2026 la 11:18 UTCinvestigating

   We're currently investigating reports of users experiencing delays or getting stuck while creating AI Course Drafts in Rise 360. If you're affected, please do not cancel the process, as the draft may still complete successfully given additional time. Separately, users creating AI-generated images may encounter issues when using the latest image generation model. As a temporary workaround, we recommend switching to a different image generation model until the issue is resolved. We're actively investigating both issues and working to identify the root cause. We'll share another update as soon as we have more information.

10. 5 iunie 2026 la 14:56 UTCidentified

    We've identified the cause of the issue affecting AI Course Drafts in Rise 360, as well as the issue impacting AI image generation when using the latest image generation model. Our team is now working on a solution and will continue to provide updates as progress is made.

11. 5 iunie 2026 la 19:05 UTCmonitoring

    We have implemented changes to address the issues affecting AI Course Drafts in Rise 360 and AI image generation when using the latest image generation model. Performance has improved, and we're seeing normal service behavior. We are continuing to monitor the service closely to ensure stability.

12. 5 iunie 2026 la 21:22 UTCresolved

    We implemented changes to address the issues affecting AI Course Drafts in Rise 360 and AI image generation when using the latest image generation model. The service has remained stable during the monitoring period, and this incident has been resolved. Thank you for your patience while we worked to address this issue.

1. 3 iunie 2026 la 11:00 UTCinvestigating

   We're aware that AI image generation is currently stuck on a loading state in Rise 360 and Storyline 360. Our team is actively investigating the cause and will share an update as soon as we have more information. If you need immediate help, please reach out to us at [email protected].

2. 3 iunie 2026 la 11:36 UTCinvestigating

   We're aware that AI image generation is currently stuck on a loading state in Rise 360 and Storyline 360. AI course draft generation in Rise 360 is also affected. Our team is actively investigating the cause and will share an update as soon as we have more information. If you need immediate help, please reach out to us at [email protected].

3. 3 iunie 2026 la 13:02 UTCmonitoring

   We've identified an issue affecting AI course draft generation in Rise 360 and AI image generation in Rise 360 and Storyline 360, where requests may become stuck on a loading state. The issue was caused by latency with the Gemini API, which has now been resolved. We're continuing to monitor the situation to ensure these features are working as expected. If you continue to experience issues, please reach out to us at [email protected].

4. 3 iunie 2026 la 17:31 UTCresolved

   This incident has been resolved. All systems are currently operational.

1. 1 iunie 2026 la 21:10 UTCinvestigating

   We’re investigating an issue affecting quiz generation in Rise 360 and Storyline 360. Creators may see errors or be unable to generate quizzes. Existing courses and quizzes remain accessible. Our team is actively investigating the issue and working to restore normal functionality. We’ll share another update as soon as we have more information. If you need additional assistance, please contact [email protected].

2. 1 iunie 2026 la 21:39 UTCmonitoring

   We implemented a fix for the issue affecting Quiz generation. It is working normally again. We’re continuing to monitor the service to ensure it remains stable. We’ll provide another update after we’ve completed our monitoring period.

3. 1 iunie 2026 la 22:45 UTCresolved

   This incident has been resolved.

1. 1 iunie 2026 la 18:20 UTCinvestigating

   We are investigating an issue affecting Manage Blocks in Rise 360. Users may be unable to access or manage blocks after selecting a block from the Manage Blocks view. Our team is actively investigating the issue and working to restore normal functionality.

2. 1 iunie 2026 la 18:34 UTCmonitoring

   We implemented a fix for the issue affecting Manage Blocks in Rise 360. Functionality has been restored, and we are monitoring the service to ensure stability.

3. 1 iunie 2026 la 19:40 UTCresolved

   We implemented a fix for the issue affecting Manage Blocks in Rise 360. Functionality has been restored and the service has remained stable during monitoring. This incident has been resolved.

1. 28 mai 2026 la 22:28 UTCinvestigating

   We’re investigating an issue causing Cloud Backups in Storyline 360 to fail immediately. We’ve confirmed the issue is related to the Desktop Service and is not resolved by reverting to an earlier version of Storyline 360. Our team is working to identify the root cause and restore normal functionality. We’ll share updates as we learn more. We’re sorry for the trouble. For additional help, contact [email protected].

2. 28 mai 2026 la 23:33 UTCidentified

   We’ve identified the cause of an issue causing Cloud Backups in Storyline 360 to fail immediately. We’re preparing a hotfix for Update 118, which we plan to release tomorrow after our team verifies the fix.

3. 29 mai 2026 la 15:51 UTCmonitoring

   We've shipped a hotfix for the issue causing Cloud Backups in Storyline 360 to fail immediately. Systems are now operational and we're monitoring closely. If you have any questions, reach out to [email protected].

4. 29 mai 2026 la 19:04 UTCresolved

   This incident has been resolved.

1. 27 mai 2026 la 16:50 UTCinvestigating

   We’re investigating an issue with our AI service provider that is causing increased latency and higher failure rates across several AI-powered features. Customers may experience slow responses, timeouts, or failed requests when using AI Writer, AI Course Drafts, Magic Import, block generation and editing, source uploads and processing, quiz generation, text rewrites, summarization, and other AI text generation features. AI image generation is currently working as expected. We’re actively monitoring the issue and working with our provider to restore normal performance as quickly as possible.

2. 27 mai 2026 la 17:49 UTCinvestigating

   We’re continuing to investigate an issue with our AI service provider that is causing increased latency and higher failure rates across several AI-powered features. We’ll share another update as soon as we have more information. We’re sorry for the trouble.

3. 27 mai 2026 la 18:49 UTCmonitoring

   AI-powered features are working as expected. We’re continuing to monitor performance closely to ensure services remain stable.

4. 27 mai 2026 la 19:29 UTCmonitoring

   We’re seeing renewed issues with our AI service provider after a period of recovery. Customers may again experience intermittent latency, timeouts, or failed requests across AI-powered text generation features. We’re actively monitoring performance and working with our provider to restore full stability.

5. 27 mai 2026 la 20:44 UTCmonitoring

   We’re seeing renewed issues with our AI service provider after a period of recovery. Customers may experience intermittent latency, timeouts, or failed requests across AI-powered text generation features. We’re also investigating reports of degraded output quality in Magic Text Import. Some features may still complete successfully but return results that differ from the expected behavior. We’re actively monitoring performance and working with our provider to restore full stability.

6. 27 mai 2026 la 21:51 UTCmonitoring

   We're actively monitoring the performance and working with our provider to restore full stability. We’ll share another update as soon as we have more information. We’re sorry for the trouble.

7. 27 mai 2026 la 23:04 UTCresolved

   This incident has been resolved. We’ve confirmed that affected services are operating normally again. Thank you for your patience!

1. 22 mai 2026 la 00:46 UTCinvestigating

   We’re investigating an issue affecting several billing-related workflows on articulate.com. Experiencing errors when checking out, generating quotes, pricing, or confirming purchase eligibility. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible. We’ll share another update as soon as we have more information. For additional help, please contact [email protected].

2. 22 mai 2026 la 01:46 UTCidentified

   We’ve identified that this issue is related to a third-party service affecting login infrastructure. Customers may continue to experience intermittent errors when checking out, generating quotes, viewing pricing, or confirming purchase eligibility. If you encounter an error, please try again later while remediation work continues. We’ll continue monitoring the situation and share updates as we learn more.

3. 22 mai 2026 la 03:00 UTCresolved

   This incident has been resolved. Customers can now successfully check out, generate quotes, view pricing, and confirm purchase eligibility on articulate.com

1. 20 mai 2026 la 12:25 UTCinvestigating

   We’re investigating an issue that prevents image generation and image editing from loading in Rise 360 and Storyline 360. Course Draft generation in Rise 360 is also affected. We’re working to identify the cause and will share an update as soon as we know more. We’re sorry for the trouble.

2. 20 mai 2026 la 13:21 UTCinvestigating

   We’re still investigating an issue that prevents image generation and image editing from loading in Rise 360 and Storyline 360. Course Draft generation in Rise 360 also remains affected. We’ll share another update as soon as we have more information. We’re sorry for the trouble.

3. 20 mai 2026 la 15:21 UTCinvestigating

   Image generation and editing modals should now load across both Rise 360 & Storyline 360. Images should generate successfully most of the time. However, we continue to see intermittent failures and are actively investigating. In Rise 360, AI-generated courses are now processing again, though processing times may be longer than usual. We’ll continue to share updates as we have them. We’re sorry for the trouble.

4. 20 mai 2026 la 18:30 UTCinvestigating

   Image generation and editing modals should now load across both products. Images should generate successfully most of the time. However, we continue to see intermittent failures and are actively investigating. In Rise 360, AI-generated courses are now processing as expected again. We’ll continue to share updates as we have them. We’re sorry for the trouble.

5. 20 mai 2026 la 20:19 UTCinvestigating

   We're continuing to investigate intermittent image generation failures in Rise 360 and Storyline 360. Image generation and editing features are available, but some image requests may fail. In most cases, retrying the request once or twice successfully generates the image. In Rise 360, AI-generated courses are now processing as expected again. We’ll share more updates as we have them. We're sorry for the trouble.

6. 20 mai 2026 la 21:34 UTCinvestigating

   We're continuing to investigate intermittent image generation failures in Rise 360 and Storyline 360. Image generation and editing features are available, but some image requests may fail. In most cases, retrying the request once or twice successfully completes the action. In Rise 360, AI-generated courses are now processing as expected again. We’ll share more updates as we have them. We're sorry for the trouble.

7. 21 mai 2026 la 20:32 UTCmonitoring

   Image generation and editing features are processing as expected again. In Rise 360, AI-generated courses are processing as expected again, and we’re continuing to monitor system performance closely.

8. 22 mai 2026 la 14:45 UTCresolved

   This incident has been resolved.