Istoricul incidentelor Atera

1. 27 octombrie 2026 la 14:39 UTCinvestigating

   Unii clienți nu pot accesa aplicația.atera.com. Cloudflare a identificat o problemă terță parte care afectează traficul care trece prin firewall-uri externe vânzător după upgrade-uri firmaware recente. Clienţii afectaţi pot vedea: ERR TIMED out pe site-urile standard HTTPS ERR EMPTY RESPONSE privind porturile HTTPS nestandardizate (de exemplu, 8443) Cloudflare recomandă ca acest lucru să poată fi rezolvat doar prin modificări pe partea clientului, în software-ul firewall sau configurarea rețelei. Dacă sunteți afectat, vă rugăm să verificați cu furnizorul firewall sau echipa de rețea. Mai multe detalii se găsesc la adresa: https://www.cloudflarestatus.com/incidente/dk2obcyw2aew

2. 27 octombrie 2026 la 15:23 UTCmonitoring

   Cloudflare implementat un fix. Mai multe detalii se găsesc la adresa: https://www.cloudflarestatus.com/incidente/dk2obcyw2aew

3. 27 octombrie 2026 la 15:31 UTCresolved

   Acest incident a fost rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 19 octombrie 2026 la 06:27 UTCinvestigating

   În prezent experimentăm loginuri lente sau care nu reuşesc. Unii utilizatori ar putea fi în imposibilitatea de a semna sau poate vedea timpi de încărcare lungi. Echipa noastră investighează și vom împărtăși o actualizare în scurt timp.

2. 19 octombrie 2026 la 06:57 UTCidentified

   Problema a fost identificată și se pune în aplicare o soluție.

3. 19 octombrie 2026 la 07:37 UTCidentified

   Am făcut unele modificări la nivelul bazei de date pentru a aborda problema performanței. Acum urmărim îndeaproape rezultatele și vom oferi în curând o altă actualizare.

4. 19 octombrie 2026 la 14:21 UTCmonitoring

   A fost implementată o soluţie şi monitorizăm rezultatele.

5. 19 octombrie 2026 la 18:56 UTCmonitoring

   Continuăm să monitorizăm orice alte probleme.

6. 20 octombrie 2026 la 07:34 UTCresolved

   Acest incident a fost rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 8 octombrie 2026 la 12:48 UTCinvestigating

   În prezent avem întârzieri cu coduri de verificare SMS 2FA pentru servicii, inclusiv funcția Work From Home, datorită unei întreruperi parțiale cu Twilio, furnizorul nostru terț.

2. 14 octombrie 2026 la 07:10 UTCresolved

   Acest incident a fost rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 22 iunie 2026 la 04:10 UTCinvestigating

   We are aware of an issue affecting the Ticket Conversations tab. Some users may experience a blank view or be unable to send replies. Our team is actively investigating and working to restore full functionality as quickly as possible.

2. 22 iunie 2026 la 04:14 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 22 iunie 2026 la 07:21 UTCresolved

   This incident has been resolved

1. 11 iunie 2026 la 19:15 UTCidentified

   Some customers may have received a duplicate charge on their Atera payment. We are aware of the issue and our payment provider is working to resolve it. We will post updates here as the situation develops.

2. 23 iunie 2026 la 13:52 UTCresolved

   This incident has been resolved.

1. 9 iunie 2026 la 07:31 UTCinvestigating

   Some clients may experience incorrect availability alerts for devices. Our team is aware of the issue and is actively working towards a resolution. We will provide further updates shortly.

2. 9 iunie 2026 la 08:13 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 9 iunie 2026 la 10:26 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 9 iunie 2026 la 11:32 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 9 iunie 2026 la 12:31 UTCresolved

   This incident has been resolved.

1. 2 aprilie 2026 la 19:26 UTCinvestigating

   Some clients may experience issues when accessing newly created tickets. Our team is aware and we are actively working towards a resolution.

2. 2 aprilie 2026 la 21:04 UTCinvestigating

   We are currently experiencing an issue impacting customers in the United States. Our team is investigating and working to restore service as quickly as possible.

3. 2 aprilie 2026 la 21:38 UTCmonitoring

   The disruption impacting US customers has been fixed. Our team is actively monitoring to confirm full recovery.

4. 2 aprilie 2026 la 22:50 UTCresolved

   The issue has been identified and resolved.

1. 9 martie 2026 la 15:14 UTCinvestigating

   We are currently investigating intermittent login issues affecting some users. Access to the platform may be inconsistent at this time. Our team is actively working to identify the root cause and restore stable access as quickly as possible.

2. 9 martie 2026 la 16:03 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 9 martie 2026 la 17:11 UTCresolved

   This incident has been resolved.

1. 9 martie 2026 la 14:01 UTCinvestigating

   We are currently investigating an issue affecting the PSA ticketing page. Some actions within the ticketing interface may not be functioning as expected. Our team is actively working to identify the cause and restore full functionality.

2. 9 martie 2026 la 15:00 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 9 martie 2026 la 15:24 UTCresolved

   This incident has been resolved.

1. 22 februarie 2026 la 16:43 UTCinvestigating

   We are currently investigating reports of users being unable to access app.atera.com. For real-time updates regarding the underlying authentication service, please follow the official Auth0 status page: https://status.auth0.com/

2. 22 februarie 2026 la 18:58 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 22 februarie 2026 la 19:08 UTCresolved

   This incident has been resolved.

1. 11 februarie 2026 la 23:47 UTCinvestigating

   Some US customers may be experiencing intermittent issues in the Atera console due to an upstream Microsoft service disruption. We are monitoring the situation and actively working with Microsoft to resolve it as quickly as possible.

2. 12 februarie 2026 la 00:42 UTCinvestigating

   Our team is working closely with Microsoft engineers to mitigate the issue as quickly as possible. We will provide additional updates as soon as more information becomes available.

3. 12 februarie 2026 la 01:13 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 12 februarie 2026 la 01:16 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 12 februarie 2026 la 01:21 UTCmonitoring

   We are continuing to monitor for any further issues.

6. 12 februarie 2026 la 01:30 UTCresolved

   This incident has been resolved.

1. 12 ianuarie 2026 la 11:48 UTCidentified

   Customers in the EU & UK regions may experience login issues, slowness, and difficulties performing actions within the Atera console. Our teams are actively working to resolve this issue and restore normal service as soon as possible.

2. 12 ianuarie 2026 la 14:28 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 12 ianuarie 2026 la 15:08 UTCresolved

   This incident has been resolved.

1. 12 ianuarie 2026 la 10:28 UTCidentified

   Customers from the EU & UK regions might experience login issues on the Atera console. Our teams are actively working to resolve this issue and restore normal service as soon as possible.

2. 12 ianuarie 2026 la 10:44 UTCidentified

   Customers from the EU & UK regions might experience slowness and issues performing actions within the Atera console. Our teams identified the issue and are deploying a fix.

3. 12 ianuarie 2026 la 10:53 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 12 ianuarie 2026 la 11:38 UTCresolved

   This incident has been resolved.

1. 5 ianuarie 2026 la 07:22 UTCinvestigating

   Splashtop is currently experiencing a global stack outage. This is impacting our RMM remote access - you may be unable to initiate remote sessions at this time. Their engineering team is investigating. For real-time status, please monitor: https://status.splashtop.com/

2. 5 ianuarie 2026 la 07:29 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 5 ianuarie 2026 la 07:47 UTCresolved

   This incident has been resolved.

1. 5 decembrie 2025 la 09:11 UTCinvestigating

   We are currently experiencing service disruptions due to a widespread outage affecting Cloudflare. Our engineers are actively monitoring the situation and exploring mitigation steps to minimize the impact on our services. We will provide updates as more information becomes available

2. 5 decembrie 2025 la 09:52 UTCmonitoring

   Currently monitoring Cloudflare for applied fixes

3. 5 decembrie 2025 la 10:18 UTCresolved

   This incident has been resolved.

1. 18 noiembrie 2025 la 12:15 UTCidentified

   We are currently experiencing service disruptions due to a widespread outage affecting Cloudflare. Our engineers are actively monitoring the situation and exploring mitigation steps to minimize the impact on our services. We will provide updates as more information becomes available

2. 18 noiembrie 2025 la 13:24 UTCmonitoring

   Currently monitoring Cloudflare for applied fixes

3. 18 noiembrie 2025 la 16:12 UTCresolved

   This incident has been resolved.

1. 11 septembrie 2025 la 07:40 UTCinvestigating

   We are aware that Microsoft Defender is incorrectly flagging the MSI installers as false positives, which may temporarily prevent new agents from being installed or downloaded. Our team is already working directly with Microsoft to get this resolved as a top priority. We'll be sure to provide another update as soon as a fix is available. We appreciate your patience and apologize for any inconvenience this has caused.

2. 11 septembrie 2025 la 08:12 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 11 septembrie 2025 la 13:04 UTCresolved

   Fix: This issue has been fully resolved in collaboration with Microsoft. Action Required: You can now safely download and install the latest MSI installer

1. 24 iulie 2025 la 15:50 UTCinvestigating

   We are currently investigating an issue causing some agents to appear offline in the console. Our team is currently working to identify the root cause.

2. 24 iulie 2025 la 16:08 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 24 iulie 2025 la 16:32 UTCresolved

   This incident has been resolved.

1. 22 iulie 2025 la 14:59 UTCinvestigating

   We are currently investigating an issue causing some agents to appear offline in the console. Our team is currently working to identify the root cause.

2. 22 iulie 2025 la 15:42 UTCmonitoring

   A fix has been implemented, and we are monitoring the results.

3. 22 iulie 2025 la 16:28 UTCresolved

   This incident has been resolved.

1. 17 iulie 2025 la 15:54 UTCinvestigating

   We are currently investigating an issue causing some agents to appear offline in the console. Our team is currently working to identify the root cause.

2. 17 iulie 2025 la 16:53 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 17 iulie 2025 la 17:11 UTCresolved

   This incident has been resolved.