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    Istoricul incidentelor Betternow

    51 incidente Betternow înregistrate începând din aprilie 2017, cu actualizări oficiale, componente afectate, durată și informații despre rezolvare.

    Înapoi la starea actuală

    retroactiv: erori de autorizare API

    A început 13 august 2026 la 07:01 UTC · 0m

    OutageIncident major
    1. 13 august 2026 la 07:01 UTCresolved

      O nouă versiune a serviciului a adăugat o validare mai strictă a acreditărilor API, care a refuzat în mod necorespunzător accesul pentru unii utilizatori cu codul de răspuns HTTP 401. Am văzut o creştere a numărului de răspunsuri 401 de la 2026-08-12 17:43 CEST până când validarea a fost returnată la 2026-08-13 08:41 CEST

    Traducere automată din actualizarea oficială a incidentului.

    VIpps/MobilePay errors

    A început 19 ianuarie 2026 la 10:45 UTC · 6h 47m

    IssuesIncident minor
    Componente afectate
    Donation Payment Processing
    1. 19 ianuarie 2026 la 10:45 UTCinvestigating

      We are currently investigating this issue.

    2. 19 ianuarie 2026 la 10:54 UTCmonitoring

      https://vipps.statuspage.io/incidents/0qmhyt9df92b according to Vipps a fix has been put into place. We are also seeing the error rate normalize.

    3. 19 ianuarie 2026 la 17:32 UTCresolved

      This incident has been resolved.

    Elevated Errors

    A început 17 decembrie 2025 la 18:18 UTC · 36m

    OutageIncident major
    Componente afectate
    api.betternow.orgBetterNow Platform
    1. 17 decembrie 2025 la 18:18 UTCinvestigating

      We're experiencing an elevated level errors and are currently looking into the issue.

    2. 17 decembrie 2025 la 18:27 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 17 decembrie 2025 la 18:54 UTCresolved

      This incident has been resolved.

    Increased Error Rate

    A început 16 decembrie 2025 la 18:14 UTC · 42m

    OutageIncident major
    Componente afectate
    api.betternow.orgBetterNow Platform
    1. 16 decembrie 2025 la 18:14 UTCinvestigating

      We are currently investigating this issue.

    2. 16 decembrie 2025 la 18:23 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 16 decembrie 2025 la 18:56 UTCresolved

      This incident has been resolved.

    Swish errors

    A început 22 octombrie 2025 la 08:43 UTC · 4h 29m

    IssuesIncident minor
    Componente afectate
    Donation Payment Processing
    1. 22 octombrie 2025 la 08:43 UTCidentified

      Some Swish payments are failing due to an issue with our upstream vendor. More information can be found at https://status.quickpay.net/cmh1pki2m04p95kv5jg6tkw0a

    2. 22 octombrie 2025 la 13:12 UTCresolved

      This incident has been resolved.

    Swish payment issues

    A început 30 septembrie 2025 la 13:11 UTC · 1h 30m

    Pending
    Componente afectate
    Donation Payment Processing
    1. 30 septembrie 2025 la 13:11 UTCinvestigating

      We are currently investigating this issue.

    2. 30 septembrie 2025 la 13:23 UTCidentified

      We have identified an issue at our upstream payment provider and have contacted them so that they can correct the issue. We have temporarily disabled Swish payments until the issue is resolved. Card, MobilePay, Vipps, and bank transfer payments are unaffected.

    3. 30 septembrie 2025 la 14:01 UTCidentified

      We are continuing to work on a fix for this issue.

    4. 30 septembrie 2025 la 14:04 UTCmonitoring

      Our upstream payment provider has corrected the issue. The error was live between 10:20 and 15:18. Swish payments have now been enabled again. Our upstream payment provider will contact affected merchants with details about the issue.

    5. 30 septembrie 2025 la 14:41 UTCresolved

      This incident has been resolved.

    Increased error rate

    A început 10 iunie 2025 la 14:49 UTC · 14h 54m

    OutageIncident major
    Componente afectate
    api.betternow.orgBetterNow Platform
    1. 10 iunie 2025 la 14:49 UTCinvestigating

      We are currently investigating this issue.

    2. 10 iunie 2025 la 15:45 UTCidentified

      Our services are down due to a Heroku/Salesforce incident. https://status.salesforce.com/generalmessages/10001540 has more information on the outage.

    3. 10 iunie 2025 la 16:23 UTCmonitoring

      We are seeing service recovery, however the Heroku/Salesforce incident is not resolved. We continue to monitor the system.

    4. 10 iunie 2025 la 16:52 UTCmonitoring

      Heroku/Salesforce has updated their incident with the following: "Investigations are still ongoing. A permanent fix is in progress, and it will require disabling the configuration change that reintroduces impact." We take this to mean there is a possibility of more downtime before the incident is fully resolved. We will continue to monitor the system.

    5. 10 iunie 2025 la 20:36 UTCmonitoring

      Heroku/Salesforce continue to work towards resolving the incident. The latest information can be found at https://status.salesforce.com/generalmessages/10001540 We will leave this incident open until the issue is fully resolved on their side. Our services have been operational since 16:21 UTC.

    6. 11 iunie 2025 la 05:43 UTCresolved

      This incident has been resolved.

    Errors in fundraisers API endpoint

    A început 31 martie 2025 la 13:00 UTC · 2h 30m

    Pending
    1. 31 martie 2025 la 13:33 UTCresolved

      An error in a deploy caused an increased error rate for API requests to the fundraisers endpoint. The deploy has been rolled back as of 15:22 CEST

    Increase error rate

    A început 30 decembrie 2024 la 16:46 UTC · 44m

    IssuesIncident minor
    Componente afectate
    api.betternow.orgBetterNow Platform
    1. 30 decembrie 2024 la 16:46 UTCinvestigating

      We are currently investigating this issue.

    2. 30 decembrie 2024 la 16:54 UTCidentified

      Autoscaling has caught up to the increased traffic and it looks like services are recovering

    3. 30 decembrie 2024 la 16:59 UTCmonitoring

      Services are recovered, we continue to monitor traffic levels and error levels

    4. 30 decembrie 2024 la 17:30 UTCresolved

      This incident has been resolved.

    Increased error rate

    A început 15 noiembrie 2024 la 07:54 UTC · 2h 24m

    Pending
    Componente afectate
    api.betternow.orgBetterNow Platform
    1. 15 noiembrie 2024 la 07:54 UTCinvestigating

      We are currently investigating this issue.

    2. 15 noiembrie 2024 la 09:44 UTCmonitoring

      Our autoscaling has caught up to a spike in requests and the error rate has normalized. We continue to monitor the health of the system.

    3. 15 noiembrie 2024 la 10:18 UTCresolved

      This incident has been resolved.

    Errors with Swish payments

    A început 8 noiembrie 2024 la 08:06 UTC · 1h 39m

    IssuesIncident minor
    Componente afectate
    Donation Payment Processing
    1. 8 noiembrie 2024 la 08:06 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 8 noiembrie 2024 la 08:06 UTCinvestigating

      We are currently investigating this issue.

    3. 8 noiembrie 2024 la 08:08 UTCinvestigating

      We see an elevated error rate for Swish payments for many merchants. More information can be found on the Swish status page at https://status.swish.nu/incidents/1fwn9ny2lsh3

    4. 8 noiembrie 2024 la 09:45 UTCresolved

      Swish has resolved their incident. We continue to monitor the error rate for Swish payments. https://status.swish.nu/incidents/1fwn9ny2lsh3

    Downtime from 19:53-20:42 CET, October 28th

    A început 28 octombrie 2024 la 19:00 UTC · 11h 30m

    OutageIncident major
    1. 29 octombrie 2024 la 05:29 UTCresolved

      Our monitoring shows a period of downtime between 19:53 and 20:42 CET yesterday, October 28th. This was due to an issue with our upstream provider, the details are here: https://status.heroku.com/incidents/2721

    Increased response times

    A început 9 octombrie 2024 la 13:21 UTC · 5h 13m

    IssuesIncident minor
    Componente afectate
    api.betternow.orgBetterNow Platform
    1. 9 octombrie 2024 la 13:21 UTCinvestigating

      We're seeing longer response times than normal from some regions.

    2. 9 octombrie 2024 la 13:33 UTCinvestigating

      For now it seems our monitoring from North America and South America are seeing the worst response times, while Europe and Asia-Pacific are only slightly elevated.

    3. 9 octombrie 2024 la 13:58 UTCidentified

      This looks to be a repeat of yesterday's incident: https://status.heroku.com/incidents/2685

    4. 9 octombrie 2024 la 16:44 UTCmonitoring

      We are seeing response times improve in all regions.

    5. 9 octombrie 2024 la 18:35 UTCresolved

      This incident has been resolved.

    Increased response times

    A început 8 octombrie 2024 la 17:10 UTC · 11h 5m

    IssuesIncident minor
    Componente afectate
    api.betternow.orgBetterNow Platform
    1. 8 octombrie 2024 la 17:10 UTCinvestigating

      We're seeing much longer response times than normal from some regions.

    2. 8 octombrie 2024 la 17:37 UTCinvestigating

      We continue to see excessive response times and we're still trying to determine the cause.

    3. 8 octombrie 2024 la 18:13 UTCidentified

      Our upstream provider Heroku is reporting problems. Details are at https://status.heroku.com/incidents/2684

    4. 9 octombrie 2024 la 04:15 UTCresolved

      This incident has been resolved.

    Increased error rate

    A început 7 octombrie 2024 la 07:53 UTC · 2h 5m

    IssuesIncident minor
    Componente afectate
    api.betternow.orgBetterNow Platform
    1. 7 octombrie 2024 la 07:53 UTCinvestigating

      We are currently investigating this issue.

    2. 7 octombrie 2024 la 08:09 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 7 octombrie 2024 la 09:59 UTCresolved

      This incident has been resolved.

    Increased error rate

    A început 26 septembrie 2024 la 11:49 UTC · 4h 38m

    OutageIncident major
    Componente afectate
    api.betternow.orgBetterNow Platform
    1. 26 septembrie 2024 la 11:49 UTCinvestigating

      We are currently investigating this issue.

    2. 26 septembrie 2024 la 12:11 UTCmonitoring

      The error rate has returned to normal levels. We continue to monitor the system.

    3. 26 septembrie 2024 la 16:27 UTCresolved

      This incident has been resolved.

    Clearhaus payment issues

    A început 12 septembrie 2024 la 05:12 UTC · 12h 38m

    OutageIncident major
    Componente afectate
    Donation Payment Processing
    1. 12 septembrie 2024 la 05:12 UTCidentified

      Clearhaus is reporting issues with an upstream provider https://status.clearhaus.com/incidents/hp85pwr0m3yp

    2. 12 septembrie 2024 la 05:13 UTCidentified

      From Clearhaus: "Our upstream provider has confirmed and is aware of a connectivity issue. Currently almost all authorizations, voids and Mastercard credits are impacted"

    3. 12 septembrie 2024 la 12:18 UTCmonitoring

      An update from Clearhaus: "We have seen a significant increase in approval rates and the connectivity is now back to normal. Due to the severity of this issue and the previous sudden change in approval rate we are still actively monitoring this situation." We will continue to monitor this as well.

    4. 12 septembrie 2024 la 17:49 UTCresolved

      This incident has been resolved.

    Increased error rate for Swish payments

    A început 5 iulie 2024 la 07:10 UTC · 2h 25m

    IssuesIncident minor
    Componente afectate
    Donation Payment Processing
    1. 5 iulie 2024 la 07:10 UTCinvestigating

      We are currently investigating this issue.

    2. 5 iulie 2024 la 07:11 UTCinvestigating

      Swish has an incident open for this at https://status.swish.nu/incidents/6xqpkqcsy8bb

    3. 5 iulie 2024 la 07:23 UTCmonitoring

      We are seeing a reduction in error rates and will continue to monitor the system and Swish's incident until it is resolved.

    4. 5 iulie 2024 la 09:36 UTCresolved

      This incident has been resolved.

    Increased Error rate

    A început 25 aprilie 2024 la 10:15 UTC · 1h 33m

    Pending
    Componente afectate
    api.betternow.orgBetterNow Platform
    1. 25 aprilie 2024 la 10:15 UTCinvestigating

      We are currently investigating this issue.

    2. 25 aprilie 2024 la 10:21 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 25 aprilie 2024 la 11:48 UTCresolved

      This incident has been resolved.

    Increased Error count

    A început 13 martie 2024 la 15:31 UTC · 34m

    OutageIncident major
    Componente afectate
    api.betternow.orgBetterNow Platform
    1. 13 martie 2024 la 15:31 UTCinvestigating

      We are currently investigating this issue.

    2. 13 martie 2024 la 15:36 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 13 martie 2024 la 16:05 UTCresolved

      This incident has been resolved.