Istoricul incidentelor Brainpop

1. 26 octombrie 2026 la 18:07 UTCinvestigating

   Suntem conştienţi de o problemă care împiedică filmările să încarce produse BrainPOP. Am identificat cauza cu unul dintre furnizorii noștri de servicii, care lucrează în mod activ la un fix. Alte caracteristici ale site-ului rămân disponibile. Vom posta o actualizare de îndată ce videoclipurile sunt de lucru din nou. Ne cerem scuze pentru deranjul din clasă.

2. 26 octombrie 2026 la 19:18 UTCmonitoring

   A fost implementat un fix și videoclipurile se încarcă din nou pe produsele BrainPOP. Continuăm să monitorizăm pentru a confirma că totul este complet restaurat.

3. 26 octombrie 2026 la 20:01 UTCresolved

   Această problemă a fost rezolvată. Pana a fost cauzată de o problemă cu unul dintre furnizorii noștri de servicii terțe. Videoclipurile nu au fost disponibile pe produsele BrainPOP timp de aproximativ 2 ore în această după-amiază și acum se încarcă normal. Vă mulțumim pentru răbdare, și ne cerem scuze pentru perturbarea clasei dumneavoastră.

Traducere automată din actualizarea oficială a incidentului.

1. 28 septembrie 2026 la 14:20 UTCinvestigating

   În prezent investigăm o problemă care cauzează eșecuri de conectare pentru unii utilizatori care se înscriu prin Google Single Sign-On (SSO). Acest lucru afectează un subset de conturi școlare și de district. Echipa noastră de inginerie lucrează activ pentru a identifica cauza, și vom posta o actualizare de îndată ce vom avea mai multe informații.

2. 28 septembrie 2026 la 16:14 UTCresolved

   Acest incident a fost rezolvat. Mai devreme, astăzi, unii utilizatori au experimentat eșecuri de conectare prin intermediul Google Single Sign-On (SSO), afectând un subset de conturi școlare și raionale. Echipa noastră de inginerie a identificat cauza care stă la baza și a implementat un fix, care a fost verificat ca restabilirea accesului normal. Autentificare Google SSO funcționează în mod normal. Ne cerem scuze pentru orice neplăceri cauzate.

Traducere automată din actualizarea oficială a incidentului.

1. 20 iulie 2026 la 18:10 UTCinvestigating

   Am identificat astăzi o problemă de performanţă a bazei de date care afectează unele funcţionalităţi legate de activitatea de cont şi studenţi. Unii utilizatori pot experimenta erori sau întârzieri cu crearea de conturi, starea contului, sau economie / activitate de sincronizare și progres. Aplicăm un fix acum. În timpul acestei ferestre (aproximativ 1 oră), unele caracteristici care implică salvarea sau sincronizarea activității studenților pot fi temporar degradate sau indisponibile. Se preconizează că majoritatea funcționalităților site-ului vor rămâne normale. Vom posta o actualizare odată ce fix este completă și confirmată rezolvat.

2. 20 iulie 2026 la 20:49 UTCresolved

   Fix a fost aplicat și am confirmat că crearea de cont, starea contului, și salvarea activității / sincing funcționează în mod normal. Funcţionalitatea afectată a revenit la normal. Vă mulțumim pentru răbdare în timp ce am rezolvat acest lucru.

Traducere automată din actualizarea oficială a incidentului.

1. 18 mai 2026 la 13:01 UTCinvestigating

   this is a test

2. 18 mai 2026 la 13:02 UTCresolved

   test complete

1. 12 mai 2026 la 15:56 UTCinvestigating

   We are investigating an issue causing the site to be slow and intermittently unavailable. This issue recurred following a brief period of recovery earlier today. Our team is actively working toward a full resolution. We will provide updates as the situation develops. We apologize for the inconvenience.

2. 12 mai 2026 la 18:11 UTCinvestigating

   We are continuing to investigate this issue.

3. 12 mai 2026 la 18:14 UTCresolved

   We have identified the root cause of this issue. A fix has been implemented and the site is operating normally. We are continuing to monitor to confirm full stability. We will follow up with a full incident report. We apologize for the disruption.

1. 12 mai 2026 la 14:12 UTCinvestigating

   We are currently investigating an issue that may be affecting some users. During this time, you may experience: - Errors or timeouts when loading content - Activity or progress not saving - Pages that are slow to load or unresponsive We are actively working to resolve this and will provide an update shortly. Thank you for your patience.

2. 12 mai 2026 la 14:50 UTCinvestigating

   We are continuing to investigate this issue. BrainPOP is currently unavailable. Our team is actively working on a resolution and we will provide another update shortly. We apologize for the inconvenience.

3. 12 mai 2026 la 15:04 UTCresolved

   BrainPOP is back online and operating normally. The issue affecting site availability has been resolved. We are continuing to monitor and will follow up with a full incident report. We apologize for the disruption.

1. 15 aprilie 2026 la 17:51 UTCinvestigating

   We’re currently experiencing intermittent performance issues across all sites. Some pages may load slowly or may not load at all. Our team is actively working to resolve this as quickly as possible. We’ll share updates here as soon as we have more information.

2. 15 aprilie 2026 la 18:09 UTCinvestigating

   We are continuing to investigate this issue.

3. 15 aprilie 2026 la 18:10 UTCresolved

   The issue has now been resolved. We’ve verified that the site is functioning normally and performance has returned to expected levels. Thank you for your patience while we worked through this.

1. 20 octombrie 2025 la 13:44 UTCinvestigating

   We are currently experiencing service issues due to an outage at Amazon Web Services (AWS), which is impacting many cloud-hosted websites and services. AWS has reported increased error rates and latencies across multiple services. Because BrainPOP is hosted via AWS infrastructure, this outage is affecting our connection, causing slower load times and intermittent accessibility. While the AWS issue is ongoing you may experience: - Slower than normal page loads - Intermittent outages or temporarily unreachable features We’re closely monitoring the situation and working to restore full performance as quickly as possible. For real-time updates on the AWS service status, please check: https://health.aws.amazon.com/health/status Thank you for your patience and understanding. We’ll post another update once the situation is fully resolved.

2. 20 octombrie 2025 la 13:44 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 20 octombrie 2025 la 19:36 UTCmonitoring

   As AWS continues to resolve their ongoing infrastructure issues, BrainPOP site performance has improved. Many users can now access and use the site normally, though some may still experience occasional slowness or brief interruptions. We are actively monitoring the situation and will provide additional updates as needed.

4. 20 octombrie 2025 la 20:03 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 20 octombrie 2025 la 23:45 UTCresolved

   As of 5:15 PM EST, BrainPOP website performance has returned to normal. All systems are operational, and users should now be able to log in and navigate the site without issues. The earlier slowdown and intermittent outages were caused by a widespread AWS infrastructure issue, which has now been resolved. We’ll continue to monitor performance closely, but no further impact is expected at this time. Thank you for your patience while we worked through this incident.

1. 10 martie 2025 la 13:35 UTCinvestigating

   Dear BrainPOP Users, We are currently experiencing performance issues across all BrainPOP sites. Our team is actively working to resolve the issue as quickly as possible. We apologize for the inconvenience and appreciate your patience. We will provide updates as we work toward a resolution. Thank you for your understanding, and we’ll have BrainPOP back up and running soon!

2. 10 martie 2025 la 13:36 UTCinvestigating

   We will provide updates as we work toward a resolution.

3. 10 martie 2025 la 14:55 UTCinvestigating

   We are continuing to investigate this issue.

4. 10 martie 2025 la 15:55 UTCresolved

   Dear BrainPOP Users, We’re happy to share that BrainPOP.com is now back up and running. Our team has implemented a fix, and the site should be fully accessible again. We are actively monitoring the system to ensure stability and will continue to monitor performance. If you experience any issues, please refresh your browser or contact our support team. Thank you for your patience and understanding—we appreciate you!

1. 2 iulie 2024 la 12:55 UTCinvestigating

   Users in some regions may be experiencing 504 errors playing movies. We're looking into this issue with our CDN provider.

2. 2 iulie 2024 la 14:25 UTCinvestigating

   We are continuing to investigate this issue with our provider.

3. 2 iulie 2024 la 16:30 UTCidentified

   A workaround fix was applied and is working on BrainPOP movies. We should have an update on the other products in the next 30 minutes.

4. 2 iulie 2024 la 17:25 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 2 iulie 2024 la 17:29 UTCresolved

   This incident has been resolved.

1. 20 mai 2024 la 15:21 UTCinvestigating

   We are currently investigating an issue with LTI login errors to our application homepages. We are actively looking into this issue and will provide an update as soon as possible!

2. 20 mai 2024 la 17:22 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 20 mai 2024 la 18:02 UTCresolved

   This incident has been resolved.

1. 11 ianuarie 2024 la 21:25 UTCinvestigating

   Users may be experiencing errors playing some of our movies. We're looking into this issue with our CDN provider.

2. 11 ianuarie 2024 la 22:56 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 12 ianuarie 2024 la 15:36 UTCresolved

   This incident has been resolved.

1. 17 august 2023 la 14:14 UTCinvestigating

   Some users may be experiencing site slowness or other loading issues with our sites. We're aware and working on it! Thank you for your patience!

2. 17 august 2023 la 14:45 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 17 august 2023 la 14:46 UTCresolved

   This incident has been resolved.

1. 28 noiembrie 2022 la 14:42 UTCidentified

   Some users may be experiencing site slowness or other loading issues with our sites. We're aware and working on it! Thank you for your patience!

2. 28 noiembrie 2022 la 15:35 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 28 noiembrie 2022 la 16:01 UTCresolved

   This incident has been resolved.

1. 1 august 2021 la 00:00 UTCinvestigating

   Some users may be experiencing site slowness or other loading issues with our sites. We're aware and looking into it!

2. 1 august 2021 la 00:02 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 1 august 2021 la 00:06 UTCresolved

   This incident has been resolved.

1. 19 iulie 2021 la 19:54 UTCinvestigating

   We are investigating an issue with our Store Checkout flows, causing users to receive a spinner on order submission. Credit cards are not being charged in these cases.

2. 19 iulie 2021 la 20:09 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 19 iulie 2021 la 20:28 UTCidentified

   We are continuing to work on a fix for this issue.

4. 19 iulie 2021 la 21:12 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 19 iulie 2021 la 21:25 UTCresolved

   This incident has been resolved.

1. 12 ianuarie 2021 la 19:01 UTCidentified

   Users may be experiencing site slowness, errors logging in, or other loading issues with our sites. We're aware and working on it! Thank you for your patience!

2. 12 ianuarie 2021 la 19:17 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 12 ianuarie 2021 la 19:29 UTCresolved

   This incident has been resolved.

1. 4 decembrie 2020 la 19:16 UTCidentified

   Some users may be experiencing site slowness or other loading issues with our sites. We're aware and working on it! Thank you for your patience!

2. 4 decembrie 2020 la 20:02 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 4 decembrie 2020 la 22:23 UTCresolved

   This incident has been resolved.

1. 19 noiembrie 2020 la 18:21 UTCinvestigating

   Some users may be experiencing site slowness or other loading issues with our sites. We're aware and working on it! Thank you for your patience!

2. 19 noiembrie 2020 la 18:38 UTCmonitoring

   Site performance has recovered, but we are still investigating the root cause of these issues and will continue to monitor.

3. 19 noiembrie 2020 la 19:16 UTCresolved

   This incident has been resolved.

1. 9 octombrie 2020 la 11:41 UTCinvestigating

   Some users may be experiencing site slowness or other loading issues with our sites. We're aware and working on it! Thank you for your patience!

2. 9 octombrie 2020 la 12:45 UTCinvestigating

   We are continuing to investigate this issue.

3. 9 octombrie 2020 la 13:54 UTCidentified

   Our site issues appear to be related to an AWS outage in the Northeast Region. We are attempting to work around this issue to restore services to our sites, and will continue to update.

4. 9 octombrie 2020 la 15:14 UTCidentified

   We have not been able to work around this outage to restore service to our sites, but are still working on mitigating the issue.

5. 9 octombrie 2020 la 17:01 UTCidentified

   We are continuing to work on a fix for this issue.

6. 9 octombrie 2020 la 17:41 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

7. 9 octombrie 2020 la 17:49 UTCmonitoring

   We are continuing to monitor for any further issues, but site service has been restored.

8. 9 octombrie 2020 la 18:10 UTCresolved

   This incident has been resolved.