Istoricul incidentelor Braze

1. 16 septembrie 2026 la 09:17 UTCidentified

   Braze Support Services și Portal Partners se confruntă în prezent cu probleme din cauza unui incident care afectează Salesforce Service Cloud. Clienții pot experimenta probleme atunci când depune cazuri prin intermediul portalului de sprijin Braze și Braze AI Operator. În acest timp, puteți experimenta, de asemenea, întârzieri ca răspuns la cazurile de sprijin. Pentru orice caz critic, vă rugăm să contactați [email protected].

2. 16 septembrie 2026 la 15:40 UTCmonitoring

   Observăm semne de rezoluţie, iar în acest moment, clienţii sunt capabili să folosească Serviciul Global de Sprijin în mod normal. Continuăm să monitorizăm serviciul în timp ce Serviciul de Vânzari continuă să repare problema Cloud. Clienții pot ridica acum cazuri prin intermediul portalului de sprijin Braze și operatorul AI Braze ca de obicei.

3. 16 septembrie 2026 la 16:09 UTCresolved

   Această problemă a fost rezolvată. Serviciul nostru de suport global funcționează în mod normal, iar clienții pot ridica cazuri prin intermediul portalului de sprijin Braze și al operatorului AI Braze ca de obicei. Am confirmat un serviciu stabil în urma remedierii problemei cloud a Serviciului de Vânzari.

Traducere automată din actualizarea oficială a incidentului.

1. 2 septembrie 2026 la 11:30 UTCidentified

   Investigăm erori intermitente şi latenţă care afectează Dashboard-ul US07.

2. 2 septembrie 2026 la 11:58 UTCresolved

   Aceasta a fost o repetare a unei probleme anterioare care a afectat tabloul de bord. A fost implementată o fixare permanentă, iar tabloul de bord a rămas stabil de atunci. Suntem încrezători că problema este acum pe deplin rezolvată. Ne cerem scuze pentru orice impact.

Traducere automată din actualizarea oficială a incidentului.

1. 2 septembrie 2026 la 07:43 UTCinvestigating

   Echipa noastră de Inginerie investighează latenţa intermitentă şi erorile de pe US07 Dashboard.

2. 2 septembrie 2026 la 08:58 UTCidentified

   Am identificat problema care duce la erori intermitente de bord și latenția și inginerii lucrează pentru a rezolva problema.

3. 2 septembrie 2026 la 09:36 UTCmonitoring

   Inginerii au implementat un fix iar Dashboard-ul este stabil de peste 30 de minute. Continuăm să monitorizăm această problemă pentru a asigura o rezoluție completă.

4. 2 septembrie 2026 la 10:09 UTCresolved

   Tabloul de bord continuă să rămână stabil, iar problema este acum rezolvată.

Traducere automată din actualizarea oficială a incidentului.

1. 5 august 2026 la 16:13 UTCinvestigating

   We are currently investigating an issue with the US 01 and US 03 clusters.

2. 5 august 2026 la 17:54 UTCresolved

   Between 11:30 ET and 12:55 ET, some customers experienced elevated error rates. Braze engineers identified the issue and resolved it by rolling back a recent change and applying database optimizations. Error rates returned to normal shortly after each fix was applied, and they have remained stable for the past hour. This incident is now resolved.

1. 31 iulie 2026 la 14:09 UTCinvestigating

   Investigăm în prezent performanţele degradate din grupul nostru UE02, care cauzează întârzieri în procesarea curenţilor pentru un subset mic de clienţi. Nu s-au pierdut date, iar majoritatea datelor actuale continuă să curgă în mod normal. Echipa noastră lucrează activ pentru o rezoluție și va oferi actualizări pe măsură ce acestea devin disponibile.

2. 31 iulie 2026 la 16:14 UTCidentified

   Continuăm să investigăm performanţele degradate în UE02. Am identificat cauza principala a latentiei de baza, care a rezultat de la conectori de curenti multipli care nu reusesc sa reporneasca gratios dupa intretinerea de rutina, dar aparand intr-o stare sanatoasa in sistemul nostru de monitorizare. Aceste servere specifice construi backlog-uri semnificative în timp ce în această stare. Am finalizat o repornire graţioasă şi am dezvoltat resurse suplimentare pentru a procesa mai rapid prin elementele backlogged. În acest moment ~95% din date curg în mod normal, în timp ce până la ~5% din conectorii noștri, impactul unui subset de clienți, continuă să experimenteze latența. Vedem o trecere îmbunătățită semnificativ din cauza modificărilor de configurare, și va oferi o actualizare în 1 oră sau atunci când avem o cronologie actualizată.

3. 31 iulie 2026 la 18:04 UTCidentified

   Continuăm să facem progrese în ceea ce privește eliminarea întârzierilor rămase în ceea ce privește UE02, îmbunătățirea performanțelor noastre și reducerea latentității globale. Ne așteptăm să fim prinși în următoarea oră, deși un număr mic de evenimente poate dura puțin mai mult pentru a procesa pe deplin. Impactul rămas este limitat la mai puţin de jumătate din traficul nostru total. Vom oferi o altă actualizare odată ce suntem pe deplin prins.

4. 31 iulie 2026 la 19:25 UTCresolved

   Acest incident este rezolvat. Începând cu ora 15:18 ET/ 19:18 UTC, am procesat pe deplin istoricul locurilor de muncă, iar conectorii noştri actuali din UE02 procesează din nou în limite normale de latenţă. Nu s-au pierdut date şi toate evenimentele Curente au fost trimise la destinaţie.

Traducere automată din actualizarea oficială a incidentului.

1. 24 iulie 2026 la 19:54 UTCresolved

   La aproximativ 7:30 AM ET, am devenit conștienți de o întrerupere de rețea AWS în regiunea US-WEST-2 care afectează conectivitatea rețelei între 6:55 AM ET și 8:00 AM ET. AWS a rezolvat de atunci problema de bază. În timpul ferestrei de impact, unii clienţi pot avea întârzieri intermitente şi latenţă în livrarea de e-mail. Poşta e livrată normal. Pe măsură ce adâncimea cozii a crescut, unii clienți ar fi putut suferi întârzieri reziduale în transmiterea mesajelor. Aceste întârzieri au fost rezolvate începând cu ora 2:40 ET. Această perturbare provine din infrastructura AWS și nu a fost cauzată de nicio componentă a platformei Braze. Pentru detalii suplimentare privind incidentul AWS, vă rugăm să consultați pagina de stare AWS: https://health.aws.amazon.com/health/status

Traducere automată din actualizarea oficială a incidentului.

1. 13 iulie 2026 la 18:43 UTCinvestigating

   Braze engineers have identified an issue affecting the Braze AI Operator, where users may see the following error message: "Connection unstable - Check your Wi-Fi or internet signal and try again". We are actively investigating the issue and will provide updates as more information becomes available.

2. 13 iulie 2026 la 20:54 UTCmonitoring

   A fix is being deployed for the issue affecting the Braze AI Operator, where users were seeing the error message: "Connection unstable - Check your Wi-Fi or internet signal and try again." We are seeing error rates improve and are continuing to monitor closely to confirm full resolution. We will provide a further update once we can confirm the issue is fully resolved.

3. 13 iulie 2026 la 21:31 UTCresolved

   The issue impacting the Braze AI Operator, where users were seeing the error message: "Connection unstable - Check your Wi-Fi or internet signal and try again," has been fully resolved. The fix has been deployed and error rates have returned to normal levels.

1. 12 iunie 2026 la 14:58 UTCidentified

   Meta, a third-party, is currently experiencing an issue impacting WhatsApp services. During this time, WhatsApp messages may experience latency. Campaign and Canvas creation or modification may experience errors and latency when utilizing WhatsApp templates. Audience sync to Facebook may also experience errors and latency during this period.

2. 12 iunie 2026 la 16:52 UTCmonitoring

   Meta's services appear to be stabilizing. We are continuing to monitor the situation and will provide a further update once full service has been restored.

3. 12 iunie 2026 la 18:13 UTCresolved

   Meta has recovered from the earlier issue impacting WhatsApp services, and full service has now been restored. WhatsApp message delivery, Campaign and Canvas creation or modification using WhatsApp templates, and Audience sync to Facebook are all operating normally.

1. 22 mai 2026 la 17:45 UTCinvestigating

   Starting at 1:00 PM ET, customers on our US-01 and EU-01 clusters are experiencing elevated latency affecting campaign and Canvas processing, data ingestion, and message sending. Our engineering team is actively investigating, and we will provide updates as the situation develops.

2. 22 mai 2026 la 18:17 UTCinvestigating

   Our engineering team continues to investigate the elevated latency. We will provide another update in 30 min or sooner if there are any changes.

3. 22 mai 2026 la 18:34 UTCmonitoring

   Our engineering team has implemented a change, and we are beginning to see improvements in latency across campaign and Canvas processing, data ingestion, and message sending on US-01 and EU-01. We are monitoring the situation closely.

4. 22 mai 2026 la 18:41 UTCresolved

   Latency and error rates have remained at normal levels across all services following the implementation of our fix. This incident is resolved.

1. 8 mai 2026 la 04:35 UTCidentified

   Starting at 11:45 PM ET, Braze customers on our US05 have been experiencing latency across campaign/canvas processing, data processing, and message sending due to an ongoing issue with an upstream provider (AWS). We are working on a fix. Please see https://health.aws.amazon.com/health/status for more details.

2. 8 mai 2026 la 05:04 UTCidentified

   We are continuing to experience delays in Campaign & Canvas Processing, Data Processing, and Message Sending. Additionally, Dashboard navigation is intermittently erroring. We are continuing to work on a fix while we await updates from AWS. Please see https://health.aws.amazon.com/health/status for more details.

3. 8 mai 2026 la 05:32 UTCmonitoring

   We have implemented a fix to mitigate the impact of the ongoing AWS incident in Availability Zone (use1-az4) in the US-EAST-1 region. At this point, latency and error rates have returned to normal levels for all services. Additionally, AWS is reporting early signs of recovery. Please see https://health.aws.amazon.com/health/status for more details.

4. 8 mai 2026 la 05:47 UTCresolved

   Latency and error rates have remained at normal levels for all services, post-implementation of our fix, and this incident is resolved. We will continue to monitor the overall system health until AWS reports full recovery. Please see https://health.aws.amazon.com/health/status for more details.

1. 7 mai 2026 la 16:38 UTCidentified

   We have identified a third party issue causing Agent Console auto models to error. Our engineering team is actively working to remediate the issue.

2. 7 mai 2026 la 16:53 UTCmonitoring

   Our engineering team have released a fix and Agent Console auto models are now recovering. We are continuing to monitor the situation.

3. 7 mai 2026 la 17:19 UTCresolved

   Following continued monitoring by our engineers, Agent Console auto models have remained stable. This incident is now resolved.

1. 7 mai 2026 la 13:19 UTCidentified

   Braze Engineers have identified an issue causing SMS delivery delays across networks in multiple European countries. Braze Engineers confirmed this is related to an ongoing Twilio incident: https://status.twilio.com/incidents/shhrhbqxflt1 We expect to provide another update as soon as more information becomes available.

2. 7 mai 2026 la 17:10 UTCidentified

   Braze Engineers continue to monitor the ongoing SMS delivery delays affecting multiple networks across European countries. This remains related to an active Twilio incident, and our team is closely tracking their progress. Twilio has identified the cause and is actively working to resolve the issue. We will provide another update as soon as the situation changes. For real-time updates from Twilio, please refer to: https://status.twilio.com/incidents/shhrhbqxflt1

3. 8 mai 2026 la 00:44 UTCmonitoring

   Braze Engineers continue to monitor the ongoing SMS delivery delays affecting multiple networks across European countries. This remains an active Twilio incident, and our team is closely tracking their progress. Twilio has identified the cause and is actively working to resolve the issue. They state that delivery delays to multiple networks continue in Romania, Serbia, Poland, Bosnia and Herzegovina, and Cabo Verde. The incident has been resolved, and latency has returned to normal in all other countries. Braze's next update on the issue will be 10 UTC on 9 May 2026. For real-time updates from Twilio, please refer to: https://status.twilio.com/incidents/shhrhbqxflt1

4. 8 mai 2026 la 11:46 UTCmonitoring

   SMS sending delays have been resolved for the majority of countries and sending has returned to normal. SMS delivery delays continue to impact Romania, Serbia, Poland, Bosnia and Herzegovina, and Cabo Verde. For real-time updates from Twilio, please refer to: https://status.twilio.com/incidents/shhrhbqxflt1

5. 8 mai 2026 la 12:36 UTCresolved

   Latency has returned to normal operational bounds and this incident is now resolved. Twilio's Statuspage will continue to provide updates on the remaining impact to Romania, Serbia, Poland, Bosnia and Herzegovina, and Cabo Verde: https://status.twilio.com/incidents/shhrhbqxflt1

1. 20 aprilie 2026 la 16:18 UTCinvestigating

   We are currently investigating an issue with the EU01 cluster.

2. 20 aprilie 2026 la 16:49 UTCidentified

   Braze engineers are actively investigating the issue and working to restore services.

3. 20 aprilie 2026 la 17:13 UTCmonitoring

   Braze engineers have identified the issue. Services remain degraded but are improving.

4. 20 aprilie 2026 la 17:33 UTCmonitoring

   Braze engineers are processing the remaining backlog of messages. Data processing remains in a degraded state due to backlog and latency issues.

5. 20 aprilie 2026 la 18:02 UTCmonitoring

   Braze engineers are continuing to work through the remaining messages in the backlog. We are now seeing improvements in processing speeds, though data processing remains in a degraded performance state while the backlog is fully cleared.

6. 20 aprilie 2026 la 19:24 UTCresolved

   The message backlog has been cleared, and data processing has returned to normal operational bounds. All services continue to remain stable, and this incident is considered resolved.

1. 17 aprilie 2026 la 22:19 UTCresolved

   Between 16:00 and 18:14 ET, Braze Engineers identified and resolved an issue causing intermittent SDK errors on the US01 cluster. As of 18:19 ET, services remain stable, and any failed SDK requests during the impact window were automatically retried.

1. 8 aprilie 2026 la 19:05 UTCinvestigating

   We are currently experiencing an issue where cases sent to [email protected] may not be created as expected. Our team is actively investigating the issue. In the meantime, if you require assistance, please submit your request via the Braze Support Portal or reach out to your Customer Success Manager. We will provide an update as soon as more information becomes available.

2. 8 aprilie 2026 la 19:44 UTCidentified

   We have identified the root cause of the issue is Google Workspace incident (https://www.google.com/appsstatus/dashboard/incidents/224ozRqzW4sFBDK8hLnT). This is causing delays in emails being sent and received.

3. 8 aprilie 2026 la 20:34 UTCidentified

   We are continuing to investigate this incident. Both Google Workspace and Salesforce's Email-to-Case functionality are reporting issues related to the processing of email. New cases created by emailing support@braze as well as responses on existing cases are not being processed. In the meantime please submit your request by clicking "Get Help" in the top-right corner of your Braze workspace. Alternatively, your CSM may also be able to support.

4. 8 aprilie 2026 la 21:27 UTCmonitoring

   We have begun receiving responses in cases that were delayed by this incident. Case creation via email is now being processed. Support is actively working through the backlog of requests and follow-ups created during the disruption.

5. 8 aprilie 2026 la 21:49 UTCresolved

   The issue affecting email processing for support cases has been resolved. New cases sent to [email protected] and replies to existing cases are now being processed as expected. Our Support team is actively working through the backlog of requests created during the disruption. Thank you for your patience while we worked through this.

1. 6 aprilie 2026 la 22:36 UTCresolved

   Between 17:00 and 18:35 EST, Braze Engineers identified and resolved an issue causing intermittent SDK errors on the US01 cluster. As of 18:40 EST, services remain stable, and any failed SDK requests during the impact window were automatically retried.

1. 24 martie 2026 la 17:45 UTCinvestigating

   Starting around 16:45 UTC, Braze Engineers began observing an issue where EU02 end users may experience errors when accessing or attempting to unsubscribe via the email preference center.

2. 24 martie 2026 la 17:50 UTCmonitoring

   As of 17:47 UTC, Braze Engineers have implemented a fix and are monitoring service health for improvement.

3. 24 martie 2026 la 17:58 UTCresolved

   No further issues have been experienced, and all services are operating normally. The incident is now resolved.

1. 20 martie 2026 la 18:25 UTCinvestigating

   Braze Engineers are investigating an issue affecting users' ability to reach the Braze Dashboard for the US07 Cluster, starting around 13:41 EST. At this time, no other services are impacted, and messaging sending is not impacted. Engineers are actively working to restore service.

2. 20 martie 2026 la 19:19 UTCmonitoring

   As of 15:12 ET, Braze engineers have implemented a fix and are continuing to monitor service health for improvement.

3. 20 martie 2026 la 19:29 UTCresolved

   No further issues have been experienced, and all services are operating normally. The incident is now resolved.

1. 17 martie 2026 la 20:49 UTCinvestigating

   Braze Engineers are investigating an issue affecting users' ability to reach the Braze Dashboard for the US05 Cluster, starting around 16:15 EST. At this time, no other services are impacted, and messaging sending is not impacted. Engineers are actively working to restore service.

2. 17 martie 2026 la 20:57 UTCmonitoring

   As of 16:47 ET, Braze engineers have implemented a fix and are continuing to monitor service health for improvement.

3. 17 martie 2026 la 21:04 UTCresolved

   No further issues have been experienced, and all services are operating normally. The incident is now resolved.

1. 24 februarie 2026 la 19:34 UTCinvestigating

   Braze Engineers detected an increase in latency on email outbound messaging for customers on Bird (Sparkpost) non-EU Braze clusters. This latency build up started at 13:53 ET. Braze has engaged Sparkpost, who have declared an incident and are actively investigating, you can follow their Statuspage for updates, and we'll update here in 30 minutes, or when we learn more. https://status.sparkpost.com/incidents/ndjn00g5vwm3

2. 24 februarie 2026 la 19:42 UTCinvestigating

   As of 14:34 ET, Sparkpost has identified the root cause to be a networking issue on their US cluster. We are monitoring performance for improvement.

3. 24 februarie 2026 la 20:00 UTCresolved

   As of 14:41 ET, Sparkpost has declared this incident resolved after implementing a fix. Braze Engineers have confirmed that real time outbound email latency has returned within normal operational bounds as of 14:34 ET. Any messages that failed during this window, were automatically retried. This incident is considered resolved.