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    Istoricul incidentelor Carrot

    31 incidente Carrot înregistrate începând din ianuarie 2019, cu actualizări oficiale, componente afectate, durată și informații despre rezolvare.

    Înapoi la starea actuală

    User account dasbhoard

    A început 29 ianuarie 2026 la 02:28 UTC · 15m

    OutageIncident major
    Componente afectate
    User Account Admin
    1. 29 ianuarie 2026 la 02:28 UTCinvestigating

      We are currently investigating this issue.

    2. 29 ianuarie 2026 la 02:43 UTCresolved

      This incident has been resolved.

    Carrot CRM Integration Offline

    A început 24 ianuarie 2026 la 17:22 UTC · 16m

    OutageIncident major
    Componente afectate
    Member Websites
    1. 24 ianuarie 2026 la 17:22 UTCidentified

      There is an issue with some Carrot Web form submissions being sent to Carrot CRM. Over night there were errors on page load when this issue was hit. Form entries are saved and available in Carrot Web → Forms, but some are not being successfully transferred to Carrot CRM.

    2. 24 ianuarie 2026 la 17:34 UTCmonitoring

      A fix has been implemented and is being validated.

    3. 24 ianuarie 2026 la 17:38 UTCresolved

      This has been validated as resolved for new incoming form submissions

    Sales site outage

    A început 18 noiembrie 2025 la 17:36 UTC · 18m

    Pending
    1. 18 noiembrie 2025 la 17:36 UTCinvestigating

      We are currently investigating this issue.

    2. 18 noiembrie 2025 la 17:50 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 18 noiembrie 2025 la 17:50 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 18 noiembrie 2025 la 17:53 UTCresolved

      This incident has been resolved.

    Network timeouts

    A început 12 mai 2025 la 23:02 UTC · 1h 16m

    OutageIncident critic
    Componente afectate
    User Account AdminMember WebsitesAPI
    1. 12 mai 2025 la 23:02 UTCinvestigating

      We are currently investigating this issue.

    2. 12 mai 2025 la 23:18 UTCinvestigating

      We are continuing to investigate this issue.

    3. 12 mai 2025 la 23:52 UTCidentified

      The issue has been identified and a fix is being implemented.

    4. 12 mai 2025 la 23:52 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 13 mai 2025 la 00:17 UTCresolved

      This incident has been resolved.

    User account admin outage

    A început 6 iunie 2024 la 19:44 UTC · 1h 41m

    OutageIncident major
    Componente afectate
    User Account AdminAPI
    1. 6 iunie 2024 la 19:44 UTCinvestigating

      We are currently investigating this issue.

    2. 6 iunie 2024 la 19:44 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 6 iunie 2024 la 19:50 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 6 iunie 2024 la 20:20 UTCmonitoring

      We are continuing to monitor for any further issues.

    5. 6 iunie 2024 la 21:24 UTCresolved

      This incident has been resolved.

    Text message issues

    A început 24 august 2023 la 21:35 UTC · 22d 1h

    IssuesIncident minor
    Componente afectate
    Member WebsitesAPI
    1. 24 august 2023 la 21:35 UTCinvestigating

      We are currently experiencing text message deliverability issues with T-mobile/Sprint network. Please ensure that your email notifications are turned on.

    2. 25 august 2023 la 19:30 UTCinvestigating

      We are continuing to investigate this issue.

    3. 15 septembrie 2023 la 23:31 UTCresolved

      We narrowed this issue down to a specific outgoing phone number's reputation with T-Mobile and have cycled in a new phone number to replace it.

    Networking latency

    A început 17 iulie 2023 la 15:56 UTC · 4h 59m

    IssuesIncident minor
    Componente afectate
    User Account AdminAPI
    1. 17 iulie 2023 la 15:56 UTCinvestigating

      We are currently investigating this issue.

    2. 17 iulie 2023 la 15:56 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 17 iulie 2023 la 16:50 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 17 iulie 2023 la 18:01 UTCmonitoring

      We are continuing to monitor for any further issues.

    5. 17 iulie 2023 la 20:55 UTCresolved

      This incident has been resolved.

    Networking latency

    A început 12 iulie 2023 la 15:32 UTC · 2h 13m

    IssuesIncident minor
    Componente afectate
    User Account AdminAPI
    1. 12 iulie 2023 la 15:32 UTCinvestigating

      We are currently investigating this issue.

    2. 12 iulie 2023 la 15:39 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 12 iulie 2023 la 16:08 UTCidentified

      We are continuing to work on a fix for this issue.

    4. 12 iulie 2023 la 16:08 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 12 iulie 2023 la 17:45 UTCresolved

      This incident has been resolved.

    Network timeout

    A început 28 iunie 2023 la 22:49 UTC · 3h 6m

    OutageIncident major
    Componente afectate
    User Account Admin
    1. 28 iunie 2023 la 22:49 UTCinvestigating

      We are currently investigating this issue.

    2. 28 iunie 2023 la 23:04 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 29 iunie 2023 la 01:55 UTCresolved

      This incident has been resolved.

    Network issues

    A început 22 mai 2023 la 16:17 UTC · 9m

    OutageIncident major
    Componente afectate
    User Account AdminMember Websites
    1. 22 mai 2023 la 16:17 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 22 mai 2023 la 16:20 UTCidentified

      We are continuing to work on a fix for this issue.

    3. 22 mai 2023 la 16:22 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 22 mai 2023 la 16:26 UTCresolved

      This incident has been resolved.

    Networking issues

    A început 12 martie 2023 la 07:20 UTC · 2h 0m

    IssuesIncident minor
    Componente afectate
    User Account AdminAPI
    1. 12 martie 2023 la 07:20 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 12 martie 2023 la 08:20 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 12 martie 2023 la 08:20 UTCmonitoring

      We are continuing to monitor for any further issues.

    4. 12 martie 2023 la 09:20 UTCresolved

      This incident has been resolved.

    Network issues

    A început 8 martie 2023 la 14:29 UTC · 2h 24m

    IssuesIncident minor
    Componente afectate
    User Account AdminMember WebsitesAPI
    1. 8 martie 2023 la 14:29 UTCinvestigating

      We are currently investigating this issue.

    2. 8 martie 2023 la 14:38 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 8 martie 2023 la 16:53 UTCresolved

      This incident has been resolved.

    Network timeout

    A început 7 februarie 2023 la 19:27 UTC · 57m

    OutageIncident critic
    Componente afectate
    Member Websites
    1. 7 februarie 2023 la 19:27 UTCinvestigating

      We are currently investigating this issue.

    2. 7 februarie 2023 la 19:38 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 7 februarie 2023 la 20:18 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 7 februarie 2023 la 20:25 UTCresolved

      This incident has been resolved.

    Legacy custom domain settings

    A început 22 ianuarie 2023 la 18:34 UTC · 25d 0h

    Pending
    Componente afectate
    Member Websites
    1. 22 ianuarie 2023 la 18:34 UTCinvestigating

      There's a small portion of sites launched before 2019 having trouble being reached by Verizon devices. If this is you, please double-check your site settings are up to date with a CNAME to “carrot.com” (and not to “oncarrot.com”) https://help.carrot.com/tutorial/using-a-custom-domain-name/

    2. 25 ianuarie 2023 la 22:02 UTCinvestigating

      We are continuing to investigate this issue.

    3. 16 februarie 2023 la 19:04 UTCresolved

      This incident has been resolved.

    Networking latency

    A început 14 septembrie 2021 la 14:47 UTC · 1h 13m

    IssuesIncident minor
    Componente afectate
    User Account AdminMember WebsitesAPISupport Messenger
    1. 14 septembrie 2021 la 14:47 UTCinvestigating

      We are currently investigating this issue.

    2. 14 septembrie 2021 la 15:27 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 14 septembrie 2021 la 15:29 UTCmonitoring

      We are continuing to monitor for any further issues.

    4. 14 septembrie 2021 la 15:59 UTCresolved

      This incident has been resolved.

    Network latency

    A început 21 iulie 2021 la 08:34 UTC · 1h 58m

    OutageIncident major
    Componente afectate
    User Account AdminMember WebsitesAPI
    1. 21 iulie 2021 la 08:34 UTCinvestigating

      We are currently investigating this issue.

    2. 21 iulie 2021 la 10:27 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 21 iulie 2021 la 10:32 UTCresolved

      This incident has been resolved.

    Network latency

    A început 11 iunie 2021 la 04:03 UTC · 42m

    OutageIncident critic
    Componente afectate
    User Account Admin
    1. 11 iunie 2021 la 04:03 UTCinvestigating

      We are currently investigating this issue.

    2. 11 iunie 2021 la 04:03 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 11 iunie 2021 la 04:20 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 11 iunie 2021 la 04:28 UTCmonitoring

      We are continuing to monitor for any further issues.

    5. 11 iunie 2021 la 04:45 UTCresolved

      This incident has been resolved.

    Maintenance window

    A început 10 februarie 2021 la 08:58 UTC · 1h 45m

    OutageIncident major
    Componente afectate
    Member WebsitesAPI
    1. 10 februarie 2021 la 09:05 UTCidentified

      Maintenance is being performed on our systems.

    2. 10 februarie 2021 la 10:43 UTCresolved

      This incident has been resolved.

    Network issues

    A început 21 octombrie 2020 la 23:02 UTC · 2h 30m

    IssuesIncident minor
    Componente afectate
    Member WebsitesAPI
    1. 21 octombrie 2020 la 23:02 UTCinvestigating

      We are currently investigating this issue.

    2. 21 octombrie 2020 la 23:02 UTCinvestigating

      We're investigating intermittence in our network.

    3. 22 octombrie 2020 la 01:02 UTCidentified

      The issue has been identified and a fix is being implemented.

    4. 22 octombrie 2020 la 01:11 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 22 octombrie 2020 la 01:32 UTCresolved

      This incident has been resolved.

    Intermittence in customer sites

    A început 5 octombrie 2020 la 21:20 UTC · 1h 47m

    OutageIncident major
    Componente afectate
    Member Websites
    1. 5 octombrie 2020 la 21:20 UTCinvestigating

      We are currently investigating an intermittence in our service.

    2. 5 octombrie 2020 la 21:54 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 5 octombrie 2020 la 21:56 UTCmonitoring

      Latency issues have been solved, we don't expect more intermittence in the service

    4. 5 octombrie 2020 la 23:07 UTCresolved

      All services are operational