Istoricul incidentelor Catchpoint

1. 12 octombrie 2026 la 03:18 UTCmonitoring

   Am identificat o problemă care afectează un subset de teste Catchpoint începând cu 11 octombrie 2026, la 16:30 UTC, în urma unei recente role de tastatură DNSSEC. Această problemă a afectat testele utilizând validarea DNSSEC, ceea ce a dus la eșecuri ale rezoluției DNS. Testele care nu utilizează validarea DNSSEC nu sunt afectate. Echipa noastră de Inginerie a implementat un fix, şi noi îi monitorizăm activ pentru a ne asigura că rezoluţia DNS şi execuţia testelor au revenit la normal.

2. 13 octombrie 2026 la 04:42 UTCresolved

   Acest incident a fost rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 22 septembrie 2026 la 21:24 UTCinvestigating

   Investigăm în prezent o problemă care afectează disponibilitatea nodului în China. Nodurile din regiunea NC pot apărea offline în portal. Echipa noastră lucrează pentru a restabili serviciul normal și va oferi actualizări suplimentare pe măsură ce mai multe informații devin disponibile.

2. 22 septembrie 2026 la 22:36 UTCmonitoring

   A fost implementată o soluţie şi monitorizăm rezultatele.

3. 23 septembrie 2026 la 12:18 UTCresolved

   Acest incident a fost rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 12 septembrie 2026 la 09:02 UTCinvestigating

   Investigăm în prezent o problemă care afectează nodurile din regiunea EMEA. Numărul a început la aproximativ 02:45 UTC pe 12 septembrie 2026. Echipa noastră investighează în mod activ problema. Vom furniza actualizări suplimentare pe măsură ce devin disponibile mai multe informații.

2. 12 septembrie 2026 la 09:56 UTCmonitoring

   A fost implementat un fix, iar datele afectate au fost reuşite. Vom continua să monitorizăm îndeaproape serviciile pentru a asigura stabilitatea continuă.

3. 13 septembrie 2026 la 03:44 UTCresolved

   Acest incident a fost rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 27 august 2026 la 19:36 UTCidentified

   Investigăm în prezent o problemă care afectează portalul care afectează un subset foarte mic de utilizatori. Lucrăm cu echipa noastră de ingineri pentru a rezolva problema.

2. 27 august 2026 la 21:54 UTCmonitoring

   A fost implementată o soluţie şi monitorizăm rezultatele.

3. 28 august 2026 la 14:20 UTCresolved

   Acest incident a fost rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 14 august 2026 la 13:44 UTCresolved

   We identified and resolved an issue affecting SSL tests running on the US East Backbone and Cloud nodes from August 14, 2026, at 10:28:00 UTC to 13:14:10 UTC.

1. 22 iunie 2026 la 19:57 UTCinvestigating

   În prezent investigăm o problemă care afectează nodurile vertebrale din Australia. Toate celelalte noduri funcţionează normal. Lucrăm cu furnizorii noștri regionali pentru a rezolva problema cât mai repede posibil și va oferi actualizări pe măsură ce acestea devin disponibile.

2. 26 iunie 2026 la 16:23 UTCinvestigating

   Am terminat de întrerupt toate nodurile de monitorizare Sydney şi Melbourne, şi acum sunt complet operaţionale. Nodurile rămase din Adelaide, Brisbane şi Perth sunt programate să nu fie întrerupte săptămâna viitoare. Vom furniza o altă actualizare odată completă. Vă mulțumim pentru răbdare, pe măsură ce vom continua să restabilim serviciul prin locațiile rămase.

3. 30 iunie 2026 la 08:05 UTCresolved

   Acest incident este acum rezolvat și toate nodurile sunt acum oprite.

Traducere automată din actualizarea oficială a incidentului.

1. 11 mai 2026 la 20:04 UTCidentified

   We have identified an issue where certain alert emails may not be delivered to recipients. Our team is looking into this on priority and is currently investigating the cause and impact. We will provide an update as soon as we have more information. Please contact us at [email protected] if you need any further assistance or information.

2. 11 mai 2026 la 21:57 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 12 mai 2026 la 13:17 UTCresolved

   This incident has been resolved.

1. 8 mai 2026 la 11:53 UTCinvestigating

   We are currently investigating an issue affecting nodes in the APAC region (excluding China) that began around 11:20 UTC. Impacted nodes may not be running tests as expected. Our team is actively working to resolve the issue and restore normal operations.

2. 8 mai 2026 la 12:12 UTCmonitoring

   A fix was implemented around 11:46 UTC for the issue. Data collection and test execution have resumed, and we are continuing to monitor the services.

3. 11 mai 2026 la 07:02 UTCresolved

   This incident has been resolved.

1. 29 aprilie 2026 la 14:39 UTCmonitoring

   We identified an issue that affected a small number of users and API requests, impacting data loading on Record, Smartboard, and the REST API between 10:07 and 10:17 ET. A fix has been deployed and the issue is now resolved. We are continuing to monitor the system to ensure stability.

2. 30 aprilie 2026 la 09:46 UTCresolved

   This incident has been resolved.

1. 24 aprilie 2026 la 07:57 UTCinvestigating

   We are currently investigating an intermittent issue affecting capture server data collection for a subset of test runs, including Film Strip, screenshots, headers, and response content. Our team is actively working to identify the root cause and resolve the issue as quickly as possible. We will continue to share updates as more information becomes available.

2. 24 aprilie 2026 la 08:47 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 24 aprilie 2026 la 11:59 UTCresolved

   This incident has been resolved.

1. 23 aprilie 2026 la 11:20 UTCinvestigating

   We are currently investigating an issue affecting capture server data collection, including Film Strip, screenshots, headers, and response content. Our team is actively working to identify the root cause and resolve the issue as quickly as possible. We will provide updates as more information becomes available.

2. 23 aprilie 2026 la 11:48 UTCinvestigating

   We are continuing to investigate this issue.

3. 23 aprilie 2026 la 15:14 UTCresolved

   This incident has been resolved.

1. 21 aprilie 2026 la 08:51 UTCmonitoring

   We have identified and resolved an issue that affected a subset of enterprise node customers between 07:09 and 08:42 UTC. Our investigation confirms that there was no impact to customer data. All services are now operating normally. We will continue to monitor the system to ensure stability.

2. 21 aprilie 2026 la 11:14 UTCresolved

   This incident has been resolved.

1. 15 aprilie 2026 la 11:01 UTCinvestigating

   We are currently experiencing an issue with our email support channel, which may impact our ability to receive or respond to emails in a timely manner. In the meantime, we request you to reach out to us using Live Chat or by opening a ticket through the Resource Center in the portal for faster assistance. Our team is actively working to resolve this issue and will provide updates as soon as more information becomes available. We appreciate your patience and understanding.

2. 15 aprilie 2026 la 12:11 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 15 aprilie 2026 la 14:15 UTCresolved

   This incident has been resolved.

1. 10 martie 2026 la 21:53 UTCmonitoring

   Some Chrome-based tests were temporarily switched to Chrome Stable Version 89 between March 10, 2026 – 19:52 UTC and 20:15 UTC. As a result, tests configured to run on a higher Chrome browser version may have experienced failures during this time due to the version downgrade impacting monitoring behaviour. The issue has been resolved and all affected tests have been restored to their intended configurations.

2. 11 martie 2026 la 03:10 UTCresolved

   This incident has been resolved.

1. 6 februarie 2026 la 10:28 UTCinvestigating

   We are currently investigating an issue where recent modifications to tests are not going live. We will share updates as more information becomes available.

2. 6 februarie 2026 la 10:55 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 7 februarie 2026 la 05:52 UTCresolved

   This incident has been resolved.

1. 16 ianuarie 2026 la 06:52 UTCinvestigating

   A subset of historical capture data in the US-West region is currently unavailable. All real-time capture data is working expected.

2. 16 ianuarie 2026 la 14:29 UTCresolved

   This incident has been resolved.

1. 13 ianuarie 2026 la 15:09 UTCmonitoring

   We have identified an issue that resulted in a data gap between 14:37:22 and 14:49:01 UTC. The affected data has backfilled and We are closely monitoring the situation and will share updates as needed.

2. 13 ianuarie 2026 la 15:34 UTCresolved

   This incident has been resolved.

1. 12 decembrie 2025 la 06:03 UTCinvestigating

   We are currently investigating an issue impacting the catchpoint portal. Some users may experience a blank page after logging in or when attempting to view records. Please note that tests and alerts continue to function as expected. Our team is actively working to resolve this as quickly as possible.

2. 12 decembrie 2025 la 06:17 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 12 decembrie 2025 la 06:33 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 12 decembrie 2025 la 06:43 UTCresolved

   This incident has been resolved.

1. 11 decembrie 2025 la 20:53 UTCinvestigating

   We are currently investigating an increase in reported ISP-related incidents in Internet Sonar. Further updates will be shared as soon as more information is available.

2. 11 decembrie 2025 la 21:24 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 12 decembrie 2025 la 01:42 UTCresolved

   This incident has been resolved.

1. 11 decembrie 2025 la 15:17 UTCinvestigating

   We are investigating an issue that affected the REST API calls during 14:53 - 15:03 UTC. The tests and alerts were running as expected but the REST API calls might have failed intermittently.

2. 11 decembrie 2025 la 16:36 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 12 decembrie 2025 la 04:04 UTCresolved

   This incident has been resolved.