Istoricul incidentelor Certify

1. 26 octombrie 2026 la 19:59 UTCinvestigating

   Datorită unei migraţii întârziate a datelorcenter cu furnizorul nostru SFTP, ShareTru, gazda SFTP sftp.certify.com este în prezent offline. Orice transfer automat de date, cum ar fi sincronizarea utilizatorului, sincronizarea proiectului, sau raportul de cheltuieli exporturi, pârghie sftp.certify.com nu va rula conform programului până când serviciul este adus înapoi on-line de către furnizorul nostru. Vă rugăm să rețineți, toate transferurile de date cu carduri de credit corporative au fost migrate către un nou serviciu SFTP la sftp.expense.certify.com, și nu sunt afectate de această problemă. În plus, unele organizații pot fi pârghie noul serviciu SFTP (ftp.expense.certify.com) pentru transferul de date. sftp.expense.certify.com nu este afectat de această problemă.

2. 27 octombrie 2026 la 12:31 UTCresolved

   Serviciul de sftp.certify.com a fost restaurat de furnizorul nostru de găzduire.

Traducere automată din actualizarea oficială a incidentului.

1. 29 mai 2026 la 15:41 UTCinvestigating

   We are currently investigating an issue impacting receipt OCR processing times.

2. 29 mai 2026 la 17:14 UTCresolved

   The issue has been resolved and OCR receipt processing has returned to normal. Thank you for your patience while we addressed this issue.

1. 8 mai 2026 la 00:04 UTCinvestigating

   We are currently investigating an issue which is preventing users from logging in to the application.

2. 8 mai 2026 la 00:18 UTCresolved

   The issue has been resolved and users are now able to log in.

1. 22 decembrie 2025 la 00:54 UTCinvestigating

   We are currently investigating an issue which is preventing users from logging in to the Emburse Professional and Certify AP applications.

2. 22 decembrie 2025 la 01:25 UTCresolved

   We have identified and corrected the authentication issue and all users are now able to log in.

1. 30 octombrie 2025 la 13:13 UTCinvestigating

   We are aware of and investigating an issue which is preventing some corporate/commercial credit card files from importing transactions to user Wallets. We will provide an update on our investigation no later than 1:00pm US Eastern time today.

2. 30 octombrie 2025 la 17:35 UTCidentified

   We have identified the issue and continue to investigate the root cause. We will provide additional updates as soon as the impacted credit card files resume processing.

3. 30 octombrie 2025 la 20:58 UTCmonitoring

   This issue preventing credit card files from importing transactions has been resolved and new credit card files are processing. We are working to process the backlog of files which failed to import transactions during the incident and will provide a final update once all files have been processed.

4. 31 octombrie 2025 la 22:06 UTCmonitoring

   New commercial credit card files continue to import successfully. We are continuing to process the backlog of credit card files which failed to import between October 24th and October 30th. Work to process the backlog will continue through the weekend and we will provide further updates as soon as the backlog has been fully processed.

5. 3 noiembrie 2025 la 16:52 UTCmonitoring

   We are continuing to monitor for any further issues.

6. 3 noiembrie 2025 la 16:55 UTCresolved

   All pending credit card files have been processed and transactions have been imported to users' Wallets. All new credit card files continue to import successfully and the core issue has been resolved. We thank you for your patience while we addressed this matter.

1. 22 august 2025 la 14:49 UTCinvestigating

   We are aware of an issue impacting email notifications and are investigating. Please note that email notifications for password recovery and multi-factor authentication remain operational.

2. 22 august 2025 la 16:52 UTCidentified

   This issue impacting email notifications has been identified and a fix is being deployed. We will notify all customers once the issue has been fully resolved.

3. 22 august 2025 la 18:45 UTCresolved

   The fix has been deployed and should no longer be impacting users. We will continue to monitor and provide additional updates if necessary.

1. 24 aprilie 2025 la 13:59 UTCidentified

   We have identified an issue which may impact a customer's custom export file when attempting to manually download the file from the Accounts Payable Report. A fix for this issue is currently in testing and we anticipate this matter will be resolved by the end of the day, April 24th.

2. 25 aprilie 2025 la 12:48 UTCresolved

   This issue has been resolved and impacted customers may resume downloading export files from the Accounts Payable Report. Thank you for your patience.

1. 15 aprilie 2025 la 15:22 UTCinvestigating

   We are currently investigating an issue which is preventing some users from emailing receipts to their Wallets. While we investigate this issue, users are encouraged to leverage direct receipt upload or use our mobile app to add receipts to their Wallets.

2. 15 aprilie 2025 la 15:49 UTCmonitoring

   We've identified and corrected the issue preventing receipts from importing via email. Receipts emailed during the incident will import within the next 30 minutes as we work to clear the backlog of pending receipt imports.

3. 15 aprilie 2025 la 15:57 UTCresolved

   All receipts emailed during the incident have been successfully imported to the impacted users' Wallets. We apologize for this inconvenience and thank you for your patience while we addressed this issue.

1. 11 martie 2025 la 16:39 UTCinvestigating

   We are currently investigating an issue which is delaying the import of receipts emailed to [email protected]. In the interim, customers are encouraged to upload the receipts directly to their Wallet via desktop upload, or use the Mobile App.

2. 11 martie 2025 la 17:23 UTCmonitoring

   The issue impacting receipts emailed to [email protected] has been remediated and we are continuing to monitor the situation closely

3. 11 martie 2025 la 20:19 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 11 martie 2025 la 20:20 UTCresolved

   This issue has been resolved and all emailed receipt functionality has resumed normal processing.

1. 21 februarie 2025 la 12:20 UTCinvestigating

   We are currently investigating an issue which is preventing all users from logging in to the Emburse Professional application. We will provide updates as soon as they become available. We apologize for this inconvenience.

2. 21 februarie 2025 la 13:00 UTCmonitoring

   The issue has been remediated and users are able to log in. We are continuing to monitor the situation.

3. 21 februarie 2025 la 13:36 UTCresolved

   This incident has been resolved. All users can access the application without issue.

1. 19 noiembrie 2024 la 15:47 UTCinvestigating

   End users submitting out-of-pocket expenses in a non-native currency are currently unable to retrieve FX rates. We are working diligently with our FX provider to restore this service as quickly as possible. Please note that any expenses incurred in a non-native currency and imported from an integrated credit card program will not be affected

2. 19 noiembrie 2024 la 15:48 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 19 noiembrie 2024 la 17:14 UTCresolved

   Our FX provider has restored our service and expense conversions are functioning as expected.

1. 19 iulie 2024 la 15:37 UTCidentified

   We are continuing to assess the impact caused by a defect in a third party cybersecurity service, which is impacting applications worldwide. As a result, Certify users may be experiencing increased latency while navigating our application.

2. 20 iulie 2024 la 13:06 UTCmonitoring

   The incident has been resolved, however we are continuing to monitor closely.

3. 22 iulie 2024 la 13:33 UTCresolved

   This incident has been resolved.

1. 31 mai 2024 la 18:58 UTCinvestigating

   Emburse are aware of a present Certify Expense site outage and are investigating.

2. 31 mai 2024 la 19:18 UTCidentified

   The issue has been identified and we are working on a resolution.

3. 31 mai 2024 la 20:38 UTCmonitoring

   A fix has been applied, and we are monitoring results.

4. 31 mai 2024 la 20:39 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 31 mai 2024 la 22:14 UTCresolved

   The incident has been resolved. Thank you for your patience.

1. 7 septembrie 2023 la 14:46 UTCinvestigating

   We are investigating the issue.

2. 7 septembrie 2023 la 19:32 UTCinvestigating

   We are continuing to investigate this issue.

3. 7 septembrie 2023 la 19:32 UTCresolved

   This incident has been resolved.

1. 7 august 2023 la 16:14 UTCinvestigating

   We are currently investigating this issue.

2. 7 august 2023 la 21:33 UTCresolved

   This incident has been resolved.

1. 7 iulie 2023 la 20:12 UTCinvestigating

   We are currently investigating an issue which is preventing some users from accessing Certify.

2. 10 iulie 2023 la 14:12 UTCresolved

   This incident is resolved.

1. 7 iulie 2023 la 20:07 UTCinvestigating

   We are currently investigating this issue.

2. 7 iulie 2023 la 20:09 UTCinvestigating

   We are continuing to investigate this issue.

3. 7 iulie 2023 la 20:12 UTCresolved

   This incident has been resolved.

1. 7 iunie 2023 la 21:00 UTCinvestigating

   We are currently investigating this issue.

2. 7 iunie 2023 la 21:45 UTCinvestigating

   We are continuing to investigate this issue.

3. 7 iunie 2023 la 21:50 UTCresolved

   This incident has been resolved.

1. 30 mai 2023 la 17:11 UTCidentified

   The issue has been identified and a fix is being issued.

2. 30 mai 2023 la 17:56 UTCresolved

   The incident has been resolved.

1. 22 aprilie 2023 la 14:06 UTCinvestigating

   We are currently investigating this issue.

2. 22 aprilie 2023 la 18:45 UTCinvestigating

   We are continuing to investigate this issue.

3. 22 aprilie 2023 la 18:46 UTCresolved

   This incident has been resolved.