Istoricul incidentelor Cint

1. 25 august 2026 la 09:41 UTCinvestigating

   Investigăm în prezent o problemă în care utilizatorii nu primesc cont Cint Exchange și Marketplace și e-mailuri de raport la nivel de proiect. Vă rugăm să reţineţi că acest incident este strict limitat la notificări de e-mail platforma noastră şi toate celelalte servicii sunt pe deplin operaţionale şi performante conform aşteptărilor.

2. 25 august 2026 la 12:17 UTCidentified

   Am identificat cauza problemei și lucrăm pentru a oferi o rezoluție. Vom continua să oferim actualizări atunci când sunt disponibile noi informații.

3. 25 august 2026 la 18:37 UTCmonitoring

   A fost implementată o soluţie şi monitorizăm rezultatele.

4. 25 august 2026 la 21:24 UTCresolved

   După monitorizarea stabilității sistemului în ultimele câteva ore, putem confirma că problema este rezolvată. Generarea de rapoarte și livrarea de e-mail funcționează în mod normal. Dacă continuaţi să aveţi probleme, vă rugăm să contactaţi echipa noastră de sprijin.

Traducere automată din actualizarea oficială a incidentului.

1. 18 august 2026 la 09:52 UTCresolved

   Am experimentat o perioadă de performanță degradată care afectează experiența respondentului. Respondenții pot întâmpina erori sau perioade de încărcare mai lungi atunci când încearcă sondaje, iar utilizatorii Marketplace/Cint Exchange pot întâmpina erori atunci când testează fluxul respondentului. Această problemă a avut loc între 2026/08/18 09:01 UTC și 09:12 UTC și este acum rezolvată.

Traducere automată din actualizarea oficială a incidentului.

1. 2 iulie 2026 la 09:52 UTCidentified

   We are investigating reports where project details are not being displayed for some users. We have identified the root cause as a stale user session. Our team is actively working on a permanent fix and will provide an update soon. In the meantime, affected users can clear their browser's cache and cookies, or sign in using a different browser as a temporary workaround.

2. 2 iulie 2026 la 14:02 UTCidentified

   We have identified the cause of the issue and are working to provide a resolution. We will continue to provide updates when new information is available.

3. 2 iulie 2026 la 19:29 UTCidentified

   We are continuing to work on a fix for this issue.

4. 2 iulie 2026 la 19:30 UTCresolved

   This incident has been resolved.

1. 28 aprilie 2026 la 18:20 UTCinvestigating

   We are currently addressing a partial service outage affecting the Supply API (OTS)-Marketplace, and Supply Link. Our engineering team is actively working on a resolution, and we will provide further updates as they become available.

2. 28 aprilie 2026 la 18:43 UTCresolved

   This incident has been resolved.

1. 19 februarie 2026 la 15:12 UTCinvestigating

   We are investigating reports of delay in UI not displaying the newly created TG. It can take about 5-8 min for UI to reflect the newly created TG. In addition to this, there is a delay in reflecting the status change as well. Our team is actively working on this and will update as soon as there us any update on this. Appreciate your patience while the team is working on it.

2. 19 februarie 2026 la 17:32 UTCmonitoring

   A issue has been identified and the fix is also implemented To ensure the integrity of our services, we are monitoring the state of the impacted components. Once stability is confirmed we will consider this issue resolved.

3. 19 februarie 2026 la 17:41 UTCresolved

   This issue has been resolved. Please reach out to our Support team if you're still experiencing any issues.

1. 11 februarie 2026 la 17:20 UTCidentified

   We are aware of an ongoing issue impacting the Lucid Measurement Study Creator, where users are currently unable to launch studies. Some users may encounter an error message when attempting access. We have pinpointed the cause and are actively implementing a fix.

2. 11 februarie 2026 la 17:46 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 11 februarie 2026 la 19:33 UTCresolved

   This incident has been resolved.

1. 21 ianuarie 2026 la 21:06 UTCinvestigating

   We are currently investigating reports of the Cint Exchange User Interface (UI) and Unified Platform failing to load, resulting in application errors. Our team is actively developing and implementing additional fixes to restore normal functionality. We will provide further updates as they become available.

2. 22 ianuarie 2026 la 00:36 UTCresolved

   This incident has been resolved.

1. 13 noiembrie 2025 la 15:19 UTCinvestigating

   We are currently investigating an incident where the Lucid Measurement admin and reporting dashboard are failing to load. Users attempting to access these services may encounter an error message, which prevents the management and access of brand lift studies. Our teams are actively engaged in diagnosing and resolving the root cause. We will provide a further update as new information becomes available regarding status and estimated resolution time.

2. 13 noiembrie 2025 la 16:04 UTCresolved

   This issue has been resolved. To ensure the integrity of our services, we are monitoring the state of the Lucid Measurement Dashboard and the Lucid Measurement API. Please reach out to our Support team if you're still experiencing any issues.

1. 29 octombrie 2025 la 17:16 UTCinvestigating

   We are actively investigating an issue that may be preventing some users from logging into the Access/AccessPro platform. We will provide updates on our progress and resolution timeline as they become available.

2. 29 octombrie 2025 la 17:33 UTCidentified

   The issue has been identified and is confirmed to be due to the current global Azure service disruption. We are closely monitoring Azure's status and will notify you as soon as stability is restored.

3. 29 octombrie 2025 la 21:39 UTCmonitoring

   Users should be able to login to Access/AccessPro. To ensure the integrity, we are closely monitoring the state. Once stability is confirmed we will consider this issue resolved.

4. 30 octombrie 2025 la 05:15 UTCresolved

   This issue has been resolved. Please reach out to our Support team if you're still experiencing any issues. ( if any, specify actions users need to take as a result of the issue to resume normal activity )

1. 28 octombrie 2025 la 09:17 UTCinvestigating

   Respondents are experiencing errors or latencies of 10 or more seconds in some instances. We are actively working to diagnose the issue. We will provide an update as soon as new information is available.

2. 28 octombrie 2025 la 09:31 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 28 octombrie 2025 la 11:19 UTCresolved

   This incident has been resolved.

1. 27 octombrie 2025 la 19:23 UTCinvestigating

   We are currently investigating where brand lift results are not visualizing for some Lucid Measurement studies. This is occurring despite the underlying data meeting the minimum required sample size thresholds. Our team is actively working to diagnose and resolve. We will provide an update as soon as new information becomes available.

2. 27 octombrie 2025 la 21:33 UTCidentified

   We have identified the cause of the issue and are working to provide a resolution. We will continue to provide updates when new information is available.

3. 28 octombrie 2025 la 07:27 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 28 octombrie 2025 la 20:25 UTCresolved

   This issue has been resolved. All impacted Lucid Measurement study results have now been reprocessed and should be visualizing. We have identified the root cause and are working to ensure this does not happen again going forward. Thank you for your patience! Please reach out to our Support team if you're still experiencing any issues.

1. 20 octombrie 2025 la 18:02 UTCinvestigating

   We are experiencing degraded performance with our Marketplace UI and Cint Exchange platform and the corresponding Supply, Demand and Respondent APIs. Clients using Notch redirect security in Cint Exchange and Marketplace may see high drop rates when redirecting from the client survey back to Cint. To avoid respondent churn and the need to perform large reconciliations, it is recommended that you pause projects where notch is the encryption type. Our team is actively investigating the problem and working to restore full functionality as quickly as possible. We appreciate your patience and will provide updates as we have them.

2. 20 octombrie 2025 la 21:38 UTCmonitoring

   The Notch is back up and complete volumes are increasing with drops going down. To ensure the integrity of our services, we are continually monitoring the state of the impacted components. Once stability is confirmed we will consider this issue resolved.

3. 21 octombrie 2025 la 02:31 UTCresolved

   This issue has been resolved. Please reach out to our Support team if you're still experiencing any issues.

1. 20 octombrie 2025 la 10:19 UTCmonitoring

   We're currently experiencing a system-wide incident due to a global AWS issue. Access to our platform (Marketplace & Cint Exchange) may be unavailable or degraded. We are actively monitoring the situation. We'll update you as soon as the service is stable.

2. 20 octombrie 2025 la 10:52 UTCresolved

   The incident has been resolved. We will continue to monitor stability across all systems. If you encounter any issues, please contact our Support team immediately.

1. 28 august 2025 la 13:18 UTCinvestigating

   We are experiencing issues with our Marketplace UI and the corresponding Supply and Demand APIs. Users may intermittently encounter errors when accessing the Marketplace and performing various actions on the platform, such as checking project details, creating new surveys, cloning surveys, and adding qualifications. Our team is actively investigating the problem and working to restore full functionality as quickly as possible. We appreciate your patience and will provide updates as we have them.

2. 28 august 2025 la 13:57 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 28 august 2025 la 15:13 UTCresolved

   This incident has been resolved.

1. 14 iulie 2025 la 13:31 UTCinvestigating

   We are currently investigating reports of the Cint Exchange User Interface (UI) failing to load for some users, resulting in timeout errors. Our team is actively developing and implementing additional fixes to restore normal functionality. We will provide further updates as they become available.

2. 14 iulie 2025 la 14:15 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 14 iulie 2025 la 14:35 UTCresolved

   This incident has been resolved.

1. 8 iulie 2025 la 21:42 UTCinvestigating

   We are investigating an issue with the Cint Exchange UI where users are unable to view newly created projects or Target Groups (TGs) and modify the status of existing TGs. This issue is limited to Cint Exchange users. Our team is working on fixes to ensure normal functionality.

2. 8 iulie 2025 la 22:50 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 8 iulie 2025 la 23:03 UTCresolved

   This incident has been resolved.

1. 7 iulie 2025 la 12:03 UTCinvestigating

   We are investigating reports of degraded performance of the Marketplace Respondent Experience. Respondents may experience errors or increased load times while attempting surveys and Marketplace users may encounter errors when testing the respondent flow.

2. 7 iulie 2025 la 12:37 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 7 iulie 2025 la 12:53 UTCresolved

   This incident has been resolved.

1. 24 iunie 2025 la 16:22 UTCinvestigating

   We are currently investigating an issue due to which users might be getting intermittent errors while accessing pages of some of our platforms (Marketplace UI, Cint Exchange UI and Impact Measurement UI) or attempting to login to those platforms. It is being actively investigated and we will keep you posted with further updates.

2. 24 iunie 2025 la 16:24 UTCinvestigating

   We are continuing to investigate this issue.

3. 24 iunie 2025 la 19:08 UTCinvestigating

   We are continuing to investigate this issue and our team is actively working with an upstream service provider to resolve the problem as quickly as possible. In the meantime, the recommendation to mitigate the issue is to try clearing cookies and re-attempting login to our platforms, which appears to be allowing some users to login successfully. We will continue to provide updates as more information becomes available.

4. 24 iunie 2025 la 21:05 UTCmonitoring

   A fix has been implemented and we are observing the results. We have noted that the error rate for the services involved is decreasing and more users are now able to access our platforms successfully. We will continue to monitor and will keep you posted with further updates.

5. 24 iunie 2025 la 22:21 UTCresolved

   This incident has been resolved.

1. 16 iunie 2025 la 14:33 UTCresolved

   We faced an issue with our Feed - Opportunities product wherein users might have encountered errors while creating a subscription, getting messages about new survey opportunities as well as updates to existing survey opportunities. The issue occurred between 20:00 UTC and 21:35 UTC on June 14th, 2025. We identified that a recent deployment caused the Feed - Opportunities system to experience degraded performance. Once we identified the issue, we quickly rolled back to the previous working version of the code. Services were restored shortly after the rollback. Messages of new survey opportunities and message updates to existing opportunities might have been delayed but eventually delivered to the users once the issue got resolved.

1. 16 mai 2025 la 10:37 UTCinvestigating

   We are investigating an issue with the Cint Exchange where users are unable to create and modify Target Groups. This issue is limited to Cint Exchange users and does not impact any other functionality of the Marketplace. Our team is working on fixes to ensure normal functionality.

2. 16 mai 2025 la 11:23 UTCmonitoring

   To ensure the integrity of our services, we are monitoring the state of the impacted components. Once stability is confirmed we will consider this issue resolved.

3. 16 mai 2025 la 14:07 UTCresolved

   This issue has been resolved. Please contact our Support team if you're still experiencing problems.