Istoricul incidentelor Circleloop

1. 28 august 2026 la 09:17 UTCidentified

   Am identificat o problemă și lucrăm în prezent la implementarea unei soluții. Observăm performanţe degradate în aplicaţii, care afectează identificările şi actualizările stării. Vor fi furnizate actualizări suplimentare pe măsură ce acestea devin disponibile.

2. 28 august 2026 la 09:51 UTCidentified

   Continuăm să lucrăm la o soluție pentru această problemă.

3. 28 august 2026 la 10:20 UTCmonitoring

   A fost implementată o soluţie şi monitorizăm rezultatele.

4. 28 august 2026 la 11:24 UTCresolved

   Acest incident a fost rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 28 iulie 2026 la 11:11 UTCinvestigating

   În prezent investigăm această problemă.

2. 28 iulie 2026 la 11:15 UTCinvestigating

   În prezent investigăm o problemă în care apelurile nu sunt conectate pentru utilizatorii de pe iOS și Android. Am confirmat că apelurile sunt de lucru pe App Web și aplicații de birou.

3. 28 iulie 2026 la 12:17 UTCresolved

   Acest incident a fost rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 23 iulie 2026 la 11:50 UTCinvestigating

   Investigăm în prezent o problemă cu instalarea integrării CircleLoop și semnarea în integrarea dial pad în HubSpot și Zoho.

2. 24 iulie 2026 la 10:06 UTCmonitoring

   S-a pus în aplicare un fix şi acum monitorizăm rezultatele.

3. 27 iulie 2026 la 11:47 UTCresolved

   Acest incident a fost rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 20 iulie 2026 la 09:02 UTCinvestigating

   Suntem conştienţi de rapoartele pe care unii clienţi nu le pot efectua în prezent. Indicaţiile iniţiale sugerează că acest lucru poate fi cauzat de o problemă externă, dar investigăm în mod activ confirmarea cauzei. În timpul acestui incident, unii clienţi pot primi mesaje care să ateste că serviciul lor a fost suspendat. Vă rugăm să ignorați aceste mesaje în timp ce vom continua ancheta noastră. Vom furniza actualizări suplimentare de îndată ce mai multe informații devin disponibile.

2. 20 iulie 2026 la 09:15 UTCinvestigating

   Continuăm să investigăm această problemă.

3. 20 iulie 2026 la 09:23 UTCmonitoring

   A fost implementată o soluţie şi monitorizăm rezultatele.

4. 20 iulie 2026 la 09:34 UTCresolved

   This incident has been resolved.

Traducere automată din actualizarea oficială a incidentului.

1. 26 mai 2026 la 12:55 UTCinvestigating

   Some users on older versions of the desktop app are unable to update to our newest version. Users will need to delete and reinstall the app - we are currently investigating the cause.

2. 26 mai 2026 la 13:17 UTCidentified

   We have changed the auto updater so that it downloads the previous version, so no error messaging should appear now.

3. 2 iunie 2026 la 12:27 UTCidentified

   We are continuing to work on a fix for this issue.

4. 2 iunie 2026 la 12:27 UTCresolved

   The auto updater is working fine.

1. 4 martie 2026 la 09:24 UTCidentified

   The issue has been identified and a fix is currently being implemented.

2. 31 martie 2026 la 12:53 UTCresolved

   After a production deployment on 31.03.2026, this has now been resolved.

1. 27 februarie 2026 la 10:29 UTCidentified

   The root cause has been identified, and the fix is currently undergoing testing.

2. 2 martie 2026 la 12:23 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 3 martie 2026 la 11:25 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 3 martie 2026 la 11:28 UTCresolved

   This incident has been resolved.

1. 28 august 2025 la 09:37 UTCidentified

   We've identified an issue updating to the latest version of the Mac application (v4.21.7) from some of the previous CircleLoop versions. To work around this issue, please uninstall the Mac application and download the latest version from https://app.circleloop.com/download You may need to delete the cached data before reinstalling.

2. 15 octombrie 2025 la 14:57 UTCresolved

   This incident has been resolved.

1. 5 august 2025 la 10:39 UTCidentified

   We have identified an issue with receiving calls to mobile number on CircleLoop. This has been raised with our Mobile number provider. Updates to follow.

2. 5 august 2025 la 12:49 UTCresolved

   This incident has been resolved.

1. 30 iulie 2025 la 13:09 UTCinvestigating

   We are currently investigating this issue.

2. 30 iulie 2025 la 13:15 UTCinvestigating

   We are continuing to investigate this issue.

3. 30 iulie 2025 la 14:22 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 31 iulie 2025 la 13:20 UTCresolved

   This incident has been resolved.

1. 30 iulie 2025 la 10:05 UTCinvestigating

   We are currently investigating an issue in relation to reports around user status/presence not working correctly. In some cases this is affecting calls.

2. 30 iulie 2025 la 10:30 UTCinvestigating

   We are continuing to investigate this issue. On further investigation and testing, there appears to be no impact on incoming calls.

3. 30 iulie 2025 la 11:02 UTCinvestigating

   We are continuing to investigate this issue.

4. 30 iulie 2025 la 11:25 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 30 iulie 2025 la 11:39 UTCresolved

   This incident has been resolved.

1. 24 iulie 2025 la 12:39 UTCinvestigating

   We are currently receiving a higher number of tickets related to outbound call failures to EE numbers. EE has confirmed that they are currently investigating a P1 incident on their network, which is causing these failures, and is working to rectify the issue.

2. 25 iulie 2025 la 08:10 UTCresolved

   We have received response from EE that they believe the issue to now be resolved.

1. 3 iulie 2025 la 11:12 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 3 iulie 2025 la 12:17 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 3 iulie 2025 la 12:17 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 3 iulie 2025 la 13:30 UTCresolved

   This incident has been resolved. If you're still experiencing inbound call issues on you iOS device. Please ensure you've updated your app the latest version in the app store.

1. 17 aprilie 2025 la 10:19 UTCidentified

   We've identified an issue affecting our SMS service, resulting in degraded performance for outbound messages and intermittent issues receiving OTP (One-Time Password) messages from some providers. Our team is actively working to resolve the issue and restore full functionality. We will provide updates as we learn more.

2. 28 august 2025 la 09:34 UTCidentified

   We are continuing to work on a fix for this issue.

3. 28 august 2025 la 09:34 UTCresolved

   This incident has been resolved.

1. 1 aprilie 2025 la 13:13 UTCidentified

   We're aware of an issue affecting sign-ins following our latest release. Our team is actively investigating and working on a fix. We’ll provide updates as soon as we have more information. Thank you for your patience.

2. 1 aprilie 2025 la 13:19 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 1 aprilie 2025 la 13:34 UTCresolved

   This incident has been resolved.

1. 1 aprilie 2025 la 10:39 UTCinvestigating

   We're aware of an issue affecting sign-ins following our latest release. Our team is actively investigating and working on a fix. We’ll provide updates as soon as we have more information. Thank you for your patience.

2. 1 aprilie 2025 la 10:48 UTCinvestigating

   We are continuing to investigate this issue.

3. 1 aprilie 2025 la 10:52 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 1 aprilie 2025 la 11:02 UTCresolved

   This incident has been resolved.

1. 31 ianuarie 2025 la 16:08 UTCidentified

   We're aware of issues with calls to the Republic of Ireland. The root cause lies with our rangeholder and is currently under investigation. Updates to follow.

2. 3 februarie 2025 la 09:11 UTCresolved

   This incident has been resolved.

1. 18 decembrie 2024 la 16:11 UTCinvestigating

   We've been made aware of an issue which is causing degraded performance. Most notable symptoms: - extended time to sign in - activities not loading This is currently under investigation. Updates to follow.

2. 18 decembrie 2024 la 16:46 UTCinvestigating

   We are continuing to investigate this issue.

3. 18 decembrie 2024 la 17:03 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 18 decembrie 2024 la 17:16 UTCmonitoring

   A fix has been implemented, and we are monitoring the results. Please be aware that to resolve this issue, we've had to temporarily remove the call notes feature. You can save them on a call, but the app will not display them temporarily.

5. 19 decembrie 2024 la 09:20 UTCresolved

   This Incident has been resolved. Please be aware that to resolve this issue, we've had to temporarily remove the call notes feature. You can save them on a call, but the app will not display them temporarily.

1. 7 octombrie 2024 la 10:06 UTCidentified

   We've identified an issue meaning our billing emails are not being sent successfully. We're looking to fix this and emails not sent will be retried upon resolution.

2. 11 octombrie 2024 la 11:31 UTCresolved

   The mail issue has now been resolved and we are resending any invoices that may not have been received during the downtime.

1. 9 septembrie 2024 la 08:17 UTCidentified

   Apologies for any inconvenience. The circleloop support and porting inbox's ([email protected] & [email protected]) are currently down. For any support or porting inquiries please contact us by phone on 03330506070.

2. 9 septembrie 2024 la 11:55 UTCresolved

   This incident has been resolved.