57 incidente Clari înregistrate începând din februarie 2025, cu actualizări oficiale, componente afectate, durată și informații despre rezolvare.
În prezent investigăm această problemă.
Am confirmat că problema a fost rezolvată pentru utilizatorii cu impact. Un rezumat al incidentului va fi postat în următoarele trei zile lucrătoare ale SUA.
Traducere automată din actualizarea oficială a incidentului.
Am primit rapoarte de la clienţi că utilizatorul lor de integrare este deconectat din cauza expirării jetonului. Echipa noastră de ingineri investighează activ.
Un număr mic de clienţi şi-au deconectat utilizatorul de integrare din cauza expirării. Când se întâmplă acest lucru, sincronizarea regulată a datelor cu Clari nu poate rula. Echipa noastră de ingineri împreună cu sprijinul echipei de vânzări investighează problema. Nu s-au observat noi deconectări din 2026-08-16. Dacă utilizatorul de integrare a fost deconectat, îl puteţi reconecta pentru a rezolva problema de sincronizare. Dacă aveți nevoie de ajutor, vă rugăm să ajungeți la Suport pentru a obține asistență.
Problema pare să fi fost un eveniment de o singură dată cu Salesforce. Continuăm să monitorizăm orice recidivă și suntem implicați activ în sprijinul forțelor de vânzare pentru a înțelege ce s-a întâmplat și cum să evităm alte evenimente. Vom lăsa această înregistrare în starea "monitorizării" până când vom avea o înțelegere satisfăcătoare cu privire la incident, dar nu ne așteptăm să facem noi actualizări.
Am confirmat de la Vânzari ce a cauzat pana de curent pentru utilizatorii cu impact. Un rezumat al incidentului va fi postat în următoarele trei zile lucrătoare ale SUA.
La 2026-08-16, o migrație a forțelor de vânzare Hyperforce a cauzat întreruperi ale conexiunii dintre Forțele de vânzare și Clari într-un grup mic de conturi ale clienților. Această problemă a întrerupt temporar actualizările automatizate de date pentru unele organizații și a necesitat utilizatorilor lor reautentice cu Salesforce. Nu se ştie cum să evităm această situaţie pentru viitoarele migraţii ale hiperforţei, dar continuăm să lucrăm cu forţele de vânzare pentru a explora opţiunile.
Traducere automată din actualizarea oficială a incidentului.
Our engineering teams have identified the issue and are implementing a fix. Some or all the pages are not loading . The next status update will be after the fix has been applied.
Our engineering teams have identified the issue and are implementing a fix. Some or all the pages are not loading The next status update will be after the fix has been applied.
The underlying problem has been fixed, we are monitoring to ensure full functionality is restored.
We are continuing to monitor for any further issues.
We have confirmed the issue has been resolved for the impacted users. No new errors have been observed in last 60 minutes of monitoring. All the impacted components are fully operational now. A summary of the incident will be posted within the next three US business days.
At approximately 2026-08-05 00:02 UTC, a subset of organizations experienced errors when attempting to access the Clari application. Affected users saw the message: "Something went wrong with loading application resources." Our engineering team identified a regression introduced in a recent deployment and issued a hotfix. Systems returned to normal operations at 2026-08-05 13:30 UTC . No customer data was at risk at any point during this incident.
Investigăm în prezent rapoarte privind problemele de acces intermitente cu platforma Clari. Clienții pot avea dificultăți în accesarea aplicației sau pot întâmpina performanțe lente. Echipa noastră de inginerie lucrează activ pentru a rezolva această problemă. Vom furniza actualizări pe măsură ce mai multe informații devin disponibile.
Echipele noastre de ingineri au rezolvat problema şi performanţa sistemului revine la normal. Continuăm să monitorizăm situaţia.
După monitorizarea problemei timp de 3 ore, nu am văzut nicio reapariţie şi platforma a fost stabilă. Un rezumat al incidentului va fi postat în următoarele trei zile lucrătoare ale SUA.
La aproximativ 2026-07-27 13:15 UTC unii utilizatori au experimentat timpi de încărcare de lungă pagină și erori atunci când încearcă să utilizeze aplicația Clari. Echipa de ingineri a fost în măsură să determine că o problemă cu scalarea unora dintre serviciile noastre bazate pe cloud a fost sursa problemei și a implementat un fix pentru a restabili performanța sistemului. Sistemele au revenit la operațiunile normale începând cu 2026-07-27 15:30 UTC și nu au fost în pericol datele clienților în timpul întreruperii.
Traducere automată din actualizarea oficială a incidentului.
Unii clienți pot experimenta probleme cu Clari Copilot apeluri înregistrări în Zoom. Echipa noastră de ingineri investighează activ.
Echipa noastră de ingineri încă investighează activ. Problema este impactul clienților bazându-se pe înregistrări web pentru înregistrările Zoom. Vom oferi o altă actualizare de îndată ce mai multe informații sunt disponibile.
Clientii cu impact continua sa vada probleme cu inregistrarile pe web pe Zoom. Echipa noastră de inginerie investighează activ cu sprijinul Zoom și revizuirea căi alternative pentru clienții afectate pentru a relua funcționalitatea de înregistrare. Vom oferi o altă actualizare de îndată ce mai multe informații sunt disponibile.
Problema este încă în curs de investigare. Clientii influentati continua sa experimenteze probleme cu inregistrarile web pe Zoom. Investigaţia noastră arată că schimbările recente în comportamentul platformei Zoom sunt prevenirea unor înregistrări de la aderarea la întâlnirile clienţilor. Echipa noastră de inginerie lucrează activ cu Zoom Support pentru a rezolva problema. Vom oferi o altă actualizare de îndată ce mai multe informații devin disponibile.
Echipele noastre de ingineri au identificat problema şi pun în aplicare un fix.
Am publicat în aplicaţie orientări care direcţionează clienţii afectaţi pentru a reconecta integrarea lor Zoom în Clari Copilot, permiţând clienţilor să restabilească capacitatea Copilot de a înregistra întâlniri Zoom.
Am lucrat cu Zoom pentru a rezolva problema care afectează înregistratoarele pe web. Înregistrările funcţionează cum era de aşteptat. Echipa noastră de ingineri monitorizează sistemul şi vom oferi o altă actualizare dacă se schimbă ceva. Pentru clienții afectați, inclusiv cei care au reconectat anterior integrarea lor Zoom, nu sunt necesare măsuri suplimentare. Dacă mai aveţi probleme, vă rugăm să contactaţi echipa noastră de sprijin.
Am confirmat că problema a fost rezolvată pentru utilizatorii cu impact. Un rezumat al incidentului va fi postat în următoarele trei zile lucrătoare ale SUA.
Începând cu aproximativ 2026-07-13 06:30 UTC, o modificare a platformei Zoom a afectat capacitatea înregistratorului web Zoom al lui Clari Copilot de a se alătura și înregistra întâlniri. În consecință, unii clienți nu au putut înregistra întâlniri Zoom la copilot în perioada afectată. Această problemă a afectat numai înregistrarea pe web Zoom; alte platforme de înregistrare nu au fost afectate. Este posibil ca reuniunile programate pentru înregistrare în această perioadă să nu fi fost înregistrate. La identificarea problemei, echipa de inginerie Clari a colaborat îndeaproape cu Zoom pentru a investiga schimbarea, a determina impactul acesteia și a implementa atenuările necesare. Înregistrătorii au revenit la operaţiunea normală şi am confirmat recuperarea completă cu aproximativ 2026-07-15 11:08 UTC. Continuăm să lucrăm cu Zoom pentru a înțelege mai bine schimbarea și pentru a consolida integrarea noastră, astfel încât schimbările de platformă similare să poată fi tratate cu mai multă grație în viitor.
Traducere automată din actualizarea oficială a incidentului.
Our engineering team is actively investigating.
We are observing a partial outage with Copilot recordings across all platforms. Our engineering team is actively investigating.
We identified a few changes from the Copilot Infrastructure maintenance on Saturday June 20th that caused some recorders to fail. We have fixed the issue and are continuing to monitor the system. We will provide another update end of day tomorrow before we resolve this incident.
We have identified that we are not showing the consent page during call recordings. We are working on a fix and will provide an update as soon as the issue is resolved.
We have resolved the issue that was preventing the consent page from displaying during call recordings. We are continuing to monitor the system after the Copilot Infrastructure maintenance on Saturday June 20th and we will provide another update by the end of day tomorrow before we resolve this incident.
We are continuing to monitor this issue and will leave this incident open until the end of the day. If no further issues are observed by that time, we will resolve the incident. If you are continuing to see any issues with the Copilot platform please reach out to the Clari customer support team.
After monitoring Copilot performance throughout the day and not seeing any reoccurrence of the issues the Clari Engineering team is marking this incident as resolved.
Beginning around 08:23 UTC on 2026-06-22 some Clari Copilot customers experienced failures across Zoom, Google Meet, and Microsoft Teams that prevented calls from being recorded. The errors were traced back to the Copilot maintenance on 2026-06-20 and configuration changes that were not fully applied. The Clari Engineering team remediated the issue by applying the configuration changes and validating the changes. Call recording functionality was restored at approximately 18:40 UTC 2026-06-22. We continued to monitor the system for the next 24 hours to ensure that there were no further issues before resolving the incident.
Echipa noastră de inginerie investighează în mod activ cauza de bază pe toate cele trei platforme. Monitorizăm ratele de succes ale apelurilor şi vă vom oferi actualizări pe măsură ce aflăm mai multe.
Am confirmat că problema a fost rezolvată pentru utilizatorii cu impact. Un rezumat al incidentului va fi postat în următoarele trei zile lucrătoare ale SUA.
Începând cu aproximativ 08:23 UTC pe 2026-06-22, unii clienți Clari Copilot au avut eșecuri în cadrul Zoom, Google Meet și Microsoft Teams care au împiedicat înregistrarea apelurilor. Erorile au fost urmărite până la întreținerea copilotului pe 2026-06-20 și modificările configurației care nu au fost aplicate integral. Echipa Clari Engineering a remediat problema prin aplicarea modificărilor de configurare și validarea modificărilor. Funcționalitatea de înregistrare a apelurilor a fost restabilită la aproximativ 18:40 UTC 2026-06-22. Am continuat să monitorizăm sistemul în următoarele 24 de ore pentru a ne asigura că nu mai există alte probleme înainte de rezolvarea incidentului.
Traducere automată din actualizarea oficială a incidentului.
Clari is currently experiencing longer load times and errors than normal. Our engineering team is actively investigating the issue.
The engineering team is continuing to investigate the issue. At this time users may still be experiencing longer page load times or increased errors.
We have identified and fixed a problem that was overloading database queries and resulted in slow performance throughout the application. All systems should be functioning normally again.
At approximately 23:44 on 2026-06-05 UTC some Clari users experienced long page load times and errors when trying to use the application. The Clari Engineering team was able to determine that a database operation was continually executing and overloading one of the databases. Once the database call was stopped and the stuck connections were cleared, system performance was able to return to normal at around 04:33 on 2026-06-06 UTC.
Some customers may be seeing problems with connectivity to Salesforce CRM Integration. Our engineering team is actively investigating.
We are continuing to investigate this issue.
Update: Resolution Requires Customer Action Our engineering teams have resolved the issue and we are monitoring the fix. However, customers who continue to experience an impact must take action to fully restore functionality. Required Action: Salesforce Administrators (Role: Full System Administrator) must: * Navigate to **Workspace Settings > Integrations** in Clari Copilot. * Re-authenticate the Salesforce integration. Resolution Process: After re-authentication - Our systems will automatically re-sync your Salesforce data from the impacted window. - Full functionality will be restored within the following hours. Who Should Take Action: Customers who continue to experience Salesforce CRM connectivity issues after this update. If you encounter any issues or need assistance during the re-authentication process, please reach out to our Support Team.
We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
Starting at approximately 15:25 on 2026-06-04 UTC, a code defect in Clari Copilot's internal integration maintenance process caused Salesforce integrations to become disconnected for a subset of customers. This impacted Salesforce data sync only. All other Copilot functionality continued to operate normally. The Clari engineering team identified the cause and rolled out a fix at 18:29 on 2026-06-04 UTC. Affected customers were provided re-authentication instructions to restore their Salesforce connection, after which full functionality resumed. No customer data was lost during this incident
Some customers using Copilot with Google Meet are not seeing their meetings recorded. Our engineering team is actively investigating.
Our engineering teams have identified the issue and are implementing a fix. Due to a recent change on Google Meet copilot bots are unable to join some of the Google Meet meetings. Team has found a fix and is working on implementing it. The next status update will be after the fix has been applied.
Our engineering teams have resolved the issue and we are monitoring the fix.
We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
Starting at approximately 02:00 on 2026-06-02 UTC Google began rolling out a change that was incompatible with Clari Copilot Google Meet recorder bots. This impacted a subset of customers using Google Meet preventing the bots from joining calls. Clari engineering team identified the change and rolled out a fix at 12:47 2026-06-03 UTC resolving the issue.
The Clari Revenue platform is currently seeing an increase in errors in Inspection and Forecasting modules. Our engineering team is actively investigating the issue.
Our engineering teams have implemented a fix which has addressed the observed errors. We are monitoring the system to confirm the issue has been resolved.
We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
On 2026-05-11 at approximately 18:55 UTC, a number of Clari customers encountered errors connecting to the Salesforce integration within the Clari application. Engineers identified a configuration change that enabled a 30-day idle timeout for Salesforce refresh tokens, which caused integration user sessions to be invalidated and disconnected across multiple organizations. The setting was disabled at approximately 19:15 UTC, after which availability began recovering. Full service availability was confirmed for all affected organizations by approximately 20:52 UTC. Other areas of the Clari application were unaffected during this time.
CRM syncing is showing a delay of a a few hours. we expect the delay to be caught up by 8:00 AM UTC
Our engineering teams have resolved the issue and we are monitoring the fix.
We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
On 2025-05-08 at approximately 02:52 UTC, customers experienced delays of several hours with RevDB CRM sync jobs due to an internal service connectivity issue impacting the workflow system responsible for processing syncs. The affected services were restored and the backlog was fully cleared. No data was lost or compromised during the incident. Additional monitoring and recovery safeguards have since been implemented to reduce the risk of recurrence.
Groove is currently experiencing intermittent performance issues, and you may notice some slowness. Our engineers are actively investigating and will share updates as soon as possible.
Our engineering teams have resolved the issue and we are monitoring the fix.
This incident has been resolved.
Our engineering team is actively investigating reported issues with the Analytics module.
We have identified and reverted the related change. Behavior is returning to normal and we will continue to monitor system health.
We have confirmed the issue has been resolved for all impacted users. A summary of the incident will be posted.
On 2026-04-09 at approximately 14:48 UTC, users were unable to load Analytics modules in the Clari application. Clari engineers quickly identified the cause and took action to restore the affected functionality. During this time, a small number of other areas of the application were also impacted as a result of the same underlying issue. Engineers performed rolling restarts of the affected Analytics services, restoring full Analytics module availability by approximately 16:21 UTC. Isolated issues in a small number of other dependent services were subsequently identified and resolved through additional targeted restarts, with all issues fully cleared by 17:52 UTC.
Our engineering team is actively investigating reports of the Forecasting tab not appearing for some customers.
We have identified the cause of the missing Forecasting tabs and are working to resolve.
We have restored the Forecasting tab and are monitoring to confirm that all users have access.
We have confirmed the issue has been resolved for all impacted users.
On 2026-04-08 at approximately 18:53 UTC, all Clari customers lost access to the Forecast tab in the Clari application. Other areas of the application were unaffected and continued to operate normally. Clari engineers quickly identified the cause as the unintended deletion of configuration data required to display the Forecast tab, and restored the affected data. During the restoration process, there was a brief period of increased latency as service capacity scaled back up to handle returning traffic. Full access to the Forecast tab was confirmed for all affected users by 23:20 UTC.
Clari Copilot users are currently not receiving any email notifications. Our engineering team is actively investigating the issue. The issue is only limited to the Clari Copilot product.
We are continuing to investigate the issue. Email notifications remain impacted.
We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
At 14:30 UTC on March 25, 2025, Clari Copilot experienced an interruption in email notifications due to an exhausted email delivery quota. As a result, email notifications scheduled during this period were not delivered. Clari was able to increase the delivery limit and service was fully restored as of 14:55 UTC on March 27, 2025. All systems are now performing as expected and emails are being delivered. Please note that missed notifications from the outage window cannot be retroactively delivered. At no time during this incident was user data at risk.
We are currently investigating an issue where Clari Copilot is not recording some Zoom calls
Some Clari Copilot calls via Zoom continue to not be recorded. Our engineering team is currently working with Zoom to resolve this issue.
We are continuing to work with the Zoom engineering team to resolve this issue. We will provide additional details about the progress as they become available.
Our engineering teams have resolved the issue together with the Zoom engineering team and we are monitoring the fix.
We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
At approximately 2026-03-04 15:00 UTC, a subset of Clari Copilot customers experienced an issue where the recording bot was unable to join Zoom meetings. This was caused by an account authentication error within the Zoom platform that prevented the bot from successfully joining calls. This was a reoccurrence of the issue that prevented Copilot from joining Zoom calls on 2026-02-11 and was caused by Zoom not fully updating the Copilot authentication across their entire platform. The Clari engineering team worked with Zoom’s Support and Development team to correctly update the authentication process platform wide and resolve the issue. An RCA from Zoom on this issue is pending. Recording functionality was fully restored and confirmed operational at 2026-03-05 11:28 UTC.
We’re aware of an issue affecting links in some email content, and our engineering teams are actively working to resolve it as quickly as possible.
We've spotted that something has gone wrong. We're currently working our partners to remediate the issue, and will provide an update soon.
We’re aware of an issue affecting links in some email content,. We're actively working with our partners to remediate the issue, and will provide an update soon.
The issue affecting links in some email content, has been resolved. Thank you for your patience and understanding.
Around 2026-02-11 09:51 UTC an issue affecting links in some email content resulted in bounced or spam-foldered emails by a third party vendor \(Google\). The team has worked closely with the vendor \(Google\) and successfully remediated the situation by 2026-02-12 06:00 UTC.
We are investigating an issue where Clari Copilot is not recording calls made via Zoom for some customers.
Our engineering team has put in place a temporary workaround and are working with the external vendor for a long term solution.
The issue continues to impact a subset of our customers despite the workaround. Some users will see a consent prompt before recording begins, which is expected. We are investigating the recent failures and will provide updates as they become available.
The investigation continues and updates will be provided as new information becomes available.
We have confirmed the issue has been resolved for the impacted users. A summary of the incident will be posted within the next three US business days.
At 11:11 UTC on February 4, 2026, a subset of Clari Copilot customers experienced an issue where the recording bot was unable to join Zoom meetings. This was caused by an account authentication error with the Zoom platform that prevented the bot from successfully joining calls.The Clari engineering team worked with Zoom’s development team to update the authentication process and resolve the issue. Recording functionality was fully restored and confirmed operational at 12:05 UTC on February 9, 2026. We regret that scheduled calls for impacted customers during this window were not recorded.
A recent update to eliminate duplicate columns in the opportunity grid has caused the grid columns to become re-ordered for some customers. Our engineering team is actively investigating.
Our engineering teams have identified the issue and are implementing a fix. The change to eliminate duplicate columns had the undesired side-effect of changing the ordering of the remaining columns. The team is working to roll back the change. The next status update will be after the fix has been applied.
We have confirmed the issue has been resolved for all users. A summary of the incident will be posted within the next three US business days.
On 2026-01-14 at approximately 08:00 UTC, Clari made a system update that caused the user-defined column order in Opportunity Grid saved views to be re-ordered or reverted to the default column ordering. The issue caused workflow disruption and inconvenience for users but did not block core business operations or impact data integrity. At 2026-01-14 15:52 UTC the Clari Engineering team successfully reverted the change and all user-defined saved views were restored.