Istoricul incidentelor Clearsale

1. 14 august 2026 la 16:25 UTCinvestigating

   We are currently experiencing instability affecting WooCommerce/BigCommerce order status updates. Our technical team is actively working to analyze and resolve the issue in order to restore normal operations as soon as possible.

2. 14 august 2026 la 16:54 UTCresolved

   We are pleased to inform you that our technical team has addressed the issue, and the application is now functioning normally. If the problem occurs again, please contact our support team via email at [email protected]

1. 13 august 2026 la 18:17 UTCinvestigating

   We would like to inform you that we are experiencing a period of instability with the analyzer, and our technical team is actively working to analyze and resolve the issue in order to restore normal operations as soon as possible.

2. 13 august 2026 la 18:35 UTCinvestigating

   We are continuing to investigate this issue.

3. 13 august 2026 la 19:16 UTCresolved

   We would like to inform you that our team has worked to normalize and correct this incident scenario. If you notice anything unusual, please contact our support team at [email protected].

1. 28 iulie 2026 la 14:46 UTCinvestigating

   În prezent, ne confruntăm cu instabilitate în ceea ce privește actualizarea statutului de comandă Shopify. Echipa noastră tehnică lucrează activ pentru a analiza și rezolva problema pentru a restabili operațiunile normale cât mai curând posibil.

2. 28 iulie 2026 la 16:05 UTCresolved

   Suntem încântaţi să vă informăm că echipa noastră tehnică a abordat problema, iar aplicaţia funcţionează în mod normal. Dacă problema apare din nou, vă rugăm să contactaţi echipa noastră de sprijin prin e-mail la [email protected]

Traducere automată din actualizarea oficială a incidentului.

1. 17 iunie 2026 la 14:10 UTCinvestigating

   We've identified a degradation in the analysis of orders originating from the Shopify plugin. Our technical team is already working to restore service as quickly as possible.

2. 17 iunie 2026 la 14:13 UTCinvestigating

   We are continuing to investigate this issue.

3. 17 iunie 2026 la 14:39 UTCmonitoring

   Our teams worked on the analysis and resolution of the incident. At the moment, the service has been normalized and remains under monitoring.

4. 17 iunie 2026 la 18:06 UTCresolved

   This incident has been resolved.

1. 15 ianuarie 2026 la 17:45 UTCinvestigating

   We are investigating an issue affecting our customers connecting to the Client Portal tool. As soon as we have news, we will communicate.

2. 15 ianuarie 2026 la 20:33 UTCinvestigating

   This incident has been resolved.

3. 15 ianuarie 2026 la 20:33 UTCresolved

   This incident has been resolved.

1. 18 decembrie 2025 la 19:12 UTCresolved

   Our Shopify app experienced an instability in the integration of some orders late yesterday afternoon (December 17, 2025). Our team acted promptly and the integration was normalized yesterday.

1. 29 octombrie 2025 la 18:04 UTCinvestigating

   The Client Portal is currently down due to a Global Front Door issue with Microsoft Azure. We are closely monitoring the situation and waiting for Azure services to be restored so the portal can come back online. Azure status page: https://azure.status.microsoft/pt-br/status

2. 29 octombrie 2025 la 21:55 UTCresolved

   The Client Portal is back online.

1. 14 octombrie 2025 la 23:04 UTCinvestigating

   We are investigating an issue affecting our customers connecting to the Client Portal tool. As soon as we have news, we will communicate.

2. 15 octombrie 2025 la 01:19 UTCresolved

   This incident has been resolved.

1. 16 iunie 2025 la 14:23 UTCidentified

   We are currently experiencing an outage with our Shopify plugin, in which the ClearSale fraud diagnostic status of the orders is not being updated on Shopify. The responsible team is already working to fix the issue.

2. 16 iunie 2025 la 15:48 UTCresolved

   The responsible team worked to normalize the update of ClearSale's fraud diagnosis status

1. 9 mai 2025 la 13:11 UTCinvestigating

   We are currently experiencing a technical issue with our Shopify application. Our team is already working to solve it

2. 9 mai 2025 la 13:18 UTCinvestigating

   The problem was solved.

3. 9 mai 2025 la 13:18 UTCresolved

   This incident has been resolved.

1. 31 martie 2025 la 13:58 UTCidentified

   We currently are experiencing an issue with Shopify's status update, we are investigating and a solution should be implemented very soon.

2. 31 martie 2025 la 15:39 UTCresolved

   This incident has been resolved.

1. 13 martie 2025 la 20:24 UTCresolved

   We had an outage in one of our technology park resources that affected the receipt of some orders related to customers using Shopify.

1. 12 februarie 2025 la 18:23 UTCidentified

   Our technical team has identified an issue affecting our webhook component. We are working to resolve the issue

2. 12 februarie 2025 la 18:24 UTCidentified

   We are continuing to work on a fix for this issue.

3. 12 februarie 2025 la 19:15 UTCresolved

   This incident has been resolved.

1. 11 februarie 2025 la 16:59 UTCinvestigating

   We are investigating an issue affecting our customers connecting to the Client Portal tool. As soon as we have news, we will communicate.

2. 11 februarie 2025 la 17:30 UTCresolved

   Our technical team has already normalized the problem accessing the Client Portal tool