Istoricul incidentelor Clever

1. 27 august 2026 la 14:18 UTCinvestigating

   Inteligent se investighează în prezent o problemă în care timpii de sincronizare pe paginile de aplicații conectate sunt afișate incorect în tabloul de bord. De îndată ce vom avea mai multe informații, vom oferi o actualizare.

2. 27 august 2026 la 14:47 UTCidentified

   Problema a fost identificată și se pune în aplicare o soluție.

3. 27 august 2026 la 14:47 UTCidentified

   Continuăm să lucrăm la o soluție pentru această problemă.

4. 27 august 2026 la 15:36 UTCmonitoring

   A fost implementată o soluţie şi monitorizăm rezultatele.

5. 27 august 2026 la 15:46 UTCresolved

   Acest incident a fost rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 14 august 2026 la 17:09 UTCinvestigating

   We are aware of an issue currently affecting some Aeries API syncs and are actively investigating on our end. We will post more information as soon as possible. We apologize for any inconvenience this may be causing.

2. 14 august 2026 la 21:15 UTCmonitoring

   Aeries API syncs that were previously showing a sync error are now syncing to Clever. We will continue to monitor the situation. If you have questions, please submit a ticket to Clever's Support Team at support.clever.com Thank you

3. 18 august 2026 la 13:59 UTCresolved

   Aeries API syncs that were previously showing a sync error are now syncing to Clever. This issue has now been resolved and we appreciate your patience.

1. 13 august 2026 la 16:23 UTCinvestigating

   We’re aware of an issue currently affecting some Aeries API syncs and are actively investigating on our end. We will post more information as soon as possible. We apologize for any inconvenience this may be causing.

2. 13 august 2026 la 21:38 UTCresolved

   The sync issue with some Aeries API syncs has been resolved. We thank you for your patience.

1. 5 august 2026 la 18:50 UTCinvestigating

   Am identificat o problemă care îi împiedică pe unii studenți să-și poată accesa Paginile Profesorilor pe portalul inteligent. Studenții și profesorii sunt încă în măsură să acceseze aplicații din paginile lor de portal. Suntem de investigare problema și va oferi actualizări de stare.

2. 5 august 2026 la 20:48 UTCresolved

   This incident has been resolved.

Traducere automată din actualizarea oficială a incidentului.

1. 22 iunie 2026 la 19:55 UTCidentified

   We have identified an error causing Canvas IDP logins to fail. We are working on a resolution and will provide an update at that time. We apologize for any inconvenience this may be causing.

2. 22 iunie 2026 la 22:20 UTCresolved

   This incident has been resolved.

1. 1 mai 2026 la 17:48 UTCidentified

   We have identified an error causing Canvas IDP logins to fail (Invalid or Unknown Client Error). We are working on a resolution and will provide an update at that time. We apologize for any inconvenience this may be causing.

2. 1 mai 2026 la 19:09 UTCresolved

   This incident has been resolved.

1. 29 aprilie 2026 la 12:21 UTCidentified

   We have identified an error causing custom login instructions and hints to disappear from the Clever login page. We are working on a resolution and will provide an update once these labels are restored. Action Required: If your users see a generic "Account" login page instead of your typical provider (Google, Microsoft Entra, AD, etc.), please update the SAML Authentication setting in your dashboard to identify your provider. For further assistance, please contact support.clever.com.

2. 29 aprilie 2026 la 18:50 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 30 aprilie 2026 la 15:35 UTCresolved

   This incident has been resolved.

1. 15 aprilie 2026 la 18:18 UTCresolved

   Users may have experienced login issues to the Clever Portal today, April 15th, around 1:40pm ET/ 10:40am PT. This issue was resolved and everything is back to normal. If you see any additional issues, please contact Clever Support through our Help Center: support.clever.com.

1. 26 martie 2026 la 15:30 UTCinvestigating

   Clever is currently experiencing intermittent login failures with an unknown cause. Our Engineering team is currently investigating the issue and we will update this page as soon as possible. We apologize for any inconvenience this may be causing.

2. 26 martie 2026 la 19:04 UTCmonitoring

   The intermittent login failures have stopped and our team is still investigating the root cause of the issue. If you are still experiencing login issues, please contact our support team at support.clever.com. Thank you!

3. 27 martie 2026 la 16:21 UTCresolved

   The incident regarding intermittent login failures has been resolved. -Thank you

1. 18 martie 2026 la 14:51 UTCinvestigating

   There is a sync issue for some districts on the Skyward Selenium sync that is preventing syncs from being completed. At this time we are investigating the issue and will provide regular status updates. We apologize for the inconvenience this may cause.

2. 18 martie 2026 la 17:00 UTCresolved

   Our Engineering team was able to identify and resolve the issue regarding Skyward Selenium syncs failing for some districts. Those impacted districts should see those previously failed syncs run. For any further questions regarding your impacted sync, please contact our Support Team at support.clever.com Thank you and we apologize again for any inconvenience this may have caused.

1. 10 februarie 2026 la 20:47 UTCinvestigating

   Clever is currently investigating an issue where clever.com/login is inaccessible. As soon as we have more information, we will provide an update.

2. 10 februarie 2026 la 21:25 UTCidentified

   Amazon AWS, a service that works with Clever, is experiencing a issue that is preventing users from being able to log in to Clever. We are monitoring the issue and will provide status updates as they become available.

3. 10 februarie 2026 la 22:58 UTCresolved

   Amazon AWS has resolved this issue, and everything is back to normal.

1. 10 februarie 2026 la 17:23 UTCinvestigating

   Clever is currently investigating an issue where the device camera is not opening when users are attempting to log in to Clever with a Badge on Windows devices. As soon as we have more information, we will provide an update.

2. 10 februarie 2026 la 20:15 UTCresolved

   This issue has been resolved. Users should now be able to use Badges to log in on Windows devices. For all other concerns, please reach out to our support team at support.clever.com

1. 16 ianuarie 2026 la 22:19 UTCidentified

   Some users on the new Clever iOS app are experiencing issues. For districts experiencing an issue where users had to enter their district information and login again after returning directly to the Clever app from a resource, this has been resolved as of 3:30pm PDT 1/15. If your district is still experiencing this, reach out to Clever Support at support.clever.com. For districts experiencing a login loop issue requiring users login multiple times, Clever has fixed the issue in the latest Clever iOS app, v6.0.8, and estimate it to be available as an update on Apple by early next week. When this update is available, you can follow these instructions to update the app: https://support.clever.com/s/articles/360024746971?language=en_US For all other issues, please contact Clever Support through our Help Center: support.clever.com.

2. 17 ianuarie 2026 la 04:12 UTCmonitoring

   Some users on the new Clever iOS app are experiencing issues. For districts experiencing an issue where users had to enter their district information and login again after returning directly to the Clever app from a resource, this has been resolved as of 3:30pm PDT 1/15. If your district is still experiencing this, reach out to Clever Support at support.clever.com. For districts experiencing a login loop issue requiring users login multiple times, Clever has fixed the issue in the latest Clever iOS app, v6.0.8, and this update is available to download in the Apple App Store. Districts can follow these instructions to update the app: https://support.clever.com/s/articles/360024746971?language=en_US For all other issues, please contact Clever Support through our Help Center: support.clever.com.

3. 20 ianuarie 2026 la 19:33 UTCresolved

   This incident has been resolved. For districts experiencing an issue where users had to enter their district information and login again after returning directly to the Clever app from a resource, this has been resolved as of 3:30pm PDT 1/15. If your district is still experiencing this, reach out to Clever Support at support.clever.com. For districts experiencing a login loop issue requiring users login multiple times, Clever has fixed the issue in the latest Clever iOS app, v6.0.8, and this update is available to download in the Apple App Store. Districts can follow these instructions to update the app: https://support.clever.com/s/articles/360024746971?language=en_US For all other issues, please contact Clever Support through our Help Center: support.clever.com.

1. 14 ianuarie 2026 la 16:25 UTCinvestigating

   Clever is seeing some SAML login failures and is investigating the root cause, including whether there is any relation to ADFS as the IdP and outdated certificates. Please contact support at support.clever.com if you are experiencing widespread login issues across your district so our Engineering team can investigate further. We will provide updates as our team continues to make progress on this issue.

2. 15 ianuarie 2026 la 16:09 UTCinvestigating

   Clever is continuing to see some districts with SAML SSO display login failures with "Login with ADFS". We are still investigating the root cause. Please contact support at support.clever.com if your district is configured to use ADFS with SAML logins and sees this error message, "No success code received from your SAML server", in your Access Logs. We will provide updates as our team continues to make progress on this issue.

3. 16 ianuarie 2026 la 00:40 UTCresolved

   This incident has been resolved. For troubleshooting expired SAML certificates at your district, please see our Help Center article: https://support.clever.com/hc/s/articles/000001736?language=en_US For any further issues, reach out to Clever Support at https://support.clever.com/

1. 7 ianuarie 2026 la 15:59 UTCinvestigating

   Clever is currently investigating an issue that is causing some districts to see an error message when users are trying to log into Clever. As soon as we have more information, we will update this status page. We apologize for the inconvenience. Thank you

2. 7 ianuarie 2026 la 19:13 UTCmonitoring

   Our Engineering Department has implemented a fix and it still closely monitoring the situation. For questions or concerns, please contact Clever Support at support.clever.com. Thank you,

3. 8 ianuarie 2026 la 14:21 UTCresolved

   The login issue for some districts has been resolved. We apologize for any inconvenience this may have caused.

1. 12 decembrie 2025 la 14:12 UTCinvestigating

   We are currently investigating an issue where some users are being prompted to change their password when they are trying to log into Clever. We will provide updates as soon as we have them available. We apologize for the inconvenience. For any questions, please reach out to Clever Support at support.clever.com Thank you

2. 12 decembrie 2025 la 16:07 UTCresolved

   The issue with some users being prompted to reset their password has been resolved. We apologize for any inconvenience this may have caused! Thank you

1. 1 decembrie 2025 la 18:02 UTCinvestigating

   At this time, the company that Clever partners with for SMS messages, Twilio, is experiencing SMS delivery issues due to sustained high traffic on the US carrier networks. This is currently impacting Clever Admin’s ability to receive SMS codes for MFA access. We are monitoring the issue and will provide status updates as they become available. Reference: Twilio’s Status Page (https://status.twilio.com/)

2. 1 decembrie 2025 la 18:02 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 1 decembrie 2025 la 20:40 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 2 decembrie 2025 la 16:33 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 2 decembrie 2025 la 17:51 UTCresolved

   According to Twilio's update, SMS functionality is operational. However, one's connectivity may impact the speed at which the code is received.

1. 19 noiembrie 2025 la 15:01 UTCinvestigating

   Clever recently encountered an error resulting in some Clever syncs going on hold due to admin deletions. We have resolved this issue, and are monitoring. If your sync is currently on hold, do not approve the hold. If you received a 'Create your Clever Account' email, it means your admin account was deleted and recreated as a result of this issue. As a next step, please follow the steps in the email to recreate your account with Clever. For any questions or assistance, please reach out to Clever Support at support.clever.com We sincerely apologize for any inconvenience this may cause and thank you for your patience.

2. 19 noiembrie 2025 la 15:01 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 21 noiembrie 2025 la 23:34 UTCresolved

   This incident has been resolved.

1. 19 noiembrie 2025 la 06:41 UTCmonitoring

   Clever recently encountered an error resulting in some Clever syncs going on hold due to admin deletions. We have resolved this issue, and are monitoring. If your sync is currently on hold, do not approve the hold. We are currently rerunning syncs and the issue will be automatically corrected on your next sync, or you can choose to discard the hold.

2. 19 noiembrie 2025 la 13:41 UTCresolved

   The incident with admin deletions has been resolved. If your sync is currently on hold, discard the hold or contact Clever Support at support.clever.com for assistance. If you are an admin in the account and received a "Welcome to Clever" email, you can disregard that email. For any other issues or questions, please contact Clever Support. We apologize for any inconvenience this caused and thank you for your patience.

1. 4 noiembrie 2025 la 17:43 UTCinvestigating

   There is a widespread issue involving Google that is currently impacting Chromebook logins, including Badges into Chromebooks. We are monitoring the issue and will provide status updates as they become available.

2. 5 noiembrie 2025 la 12:38 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 5 noiembrie 2025 la 18:17 UTCresolved

   This incident has been resolved.