60 incidente Clever înregistrate începând din septembrie 2024, cu actualizări oficiale, componente afectate, durată și informații despre rezolvare.
Unele dintre admins noastre se confruntă în prezent cu o problemă în cazul în care, atunci când faceți clic pe link-ul pentru a descărca insigne, descărcările sunt eroare.
Problema a fost identificată și se pune în aplicare o soluție.
A fost implementată o soluţie şi monitorizăm rezultatele.
Acest incident a fost rezolvat.
Traducere automată din actualizarea oficială a incidentului.
Clever is in the process of updating our website. You may notice some minor changes or possible errors on our home page during this update, but it will not impact our customers' ability to login or use our products.
Our website update is still in progress.
This incident is resolved. We have completed the update to our main website.
Între 5:08 și 5:59 pm PST, unii utilizatori ar fi putut să se logheze la aplicațiile Clever Portal sau de lansare. Serviciul şi-a revenit şi noi îl monitorizăm. Dacă vedeți orice probleme suplimentare, vă rugăm să ajungeți la echipa noastră de sprijin la support.clever.com.
Traducere automată din actualizarea oficială a incidentului.
Intre 7:12 si 8:53 AM PT astazi, o sarcina intitulata "1 Application waiting on you" a fost aratata in eroare administratorilor de district care s-au logat la tabloul de bord inteligent in timpul acelei ferestre. Sarcina s-a referit la invitația în curs a unui alt district și a fost destinată numai acestui district. A fost scos. Sarcina legată doar de pagina dvs. de aplicații; nu au fost partajate, modificate sau accesate date ca urmare, și nu este necesară nicio acțiune. Dacă mai apare, împrospătează tabloul de bord şi ar trebui să-l vezi corectat. Ne cerem scuze pentru confuzie.
Traducere automată din actualizarea oficială a incidentului.
Inteligent este conştient de o perturbare a serviciilor care afectează forţele de vânzare, o platformă terţă pe care ne bazăm pentru anumite părţi ale managementului de caz. Ca rezultat, puteți experimenta întârzieri în actualizările de caz de sprijin, notificări de e-mail legate de cazuri, sau mai lent timpi de răspuns atunci când depune noi cereri de sprijin prin canale afectate. Această problemă provine de la Salesforce și este în afara infrastructurii noastre. Echipa noastră monitorizează în mod activ situația și va restabili fluxurile de lucru normale de sprijin de îndată ce forțele de vânzare rezolvă perturbarea la sfârșitul lor. Serviciile de bază Clever (sincronizare, înregistrare, autentificare) nu sunt afectate de acest incident. Vom posta actualizări aici ca vom afla mai multe. Mulţumesc pentru răbdare.
Vânzătorii au postat pe pagina lor de stare, https://status.salesforce.com/, că au identificat problema și lucrează la soluționarea acesteia. Nu avem un interval de timp estimat când va fi rezolvat pentru Clever, dar le monitorizăm pagina de stare pentru udpaţi. Vom posta actualizări aici ca vom afla mai multe. Mulţumesc pentru răbdare.
Forţele de vânzări au implementat o soluţie pentru întreruperea serviciilor anterioare. Toate canalele afectate anterior funcţionează în mod normal şi susţin gestionarea cazurilor, notificări şi timpii de răspuns au revenit la nivelurile aşteptate. Vom continua monitorizarea pe măsură ce Forţele de Vânzari vor prezenta actualizări suplimentare pentru a preveni recurenţele, şi vom posta din nou dacă se schimbă ceva. Vă mulţumesc pentru răbdare pe parcursul acestui incident.
Vânzătorii au rezolvat acest incident. Toate canalele afectate anterior funcţionează în mod normal şi susţin gestionarea cazurilor, notificări şi timpii de răspuns au revenit la nivelurile aşteptate.
Traducere automată din actualizarea oficială a incidentului.
Inteligent se investighează în prezent o problemă în care timpii de sincronizare pe paginile de aplicații conectate sunt afișate incorect în tabloul de bord. De îndată ce vom avea mai multe informații, vom oferi o actualizare.
Problema a fost identificată și se pune în aplicare o soluție.
Continuăm să lucrăm la o soluție pentru această problemă.
A fost implementată o soluţie şi monitorizăm rezultatele.
Acest incident a fost rezolvat.
Traducere automată din actualizarea oficială a incidentului.
We are aware of an issue currently affecting some Aeries API syncs and are actively investigating on our end. We will post more information as soon as possible. We apologize for any inconvenience this may be causing.
Aeries API syncs that were previously showing a sync error are now syncing to Clever. We will continue to monitor the situation. If you have questions, please submit a ticket to Clever's Support Team at support.clever.com Thank you
Aeries API syncs that were previously showing a sync error are now syncing to Clever. This issue has now been resolved and we appreciate your patience.
We’re aware of an issue currently affecting some Aeries API syncs and are actively investigating on our end. We will post more information as soon as possible. We apologize for any inconvenience this may be causing.
The sync issue with some Aeries API syncs has been resolved. We thank you for your patience.
Am identificat o problemă care îi împiedică pe unii studenți să-și poată accesa Paginile Profesorilor pe portalul inteligent. Studenții și profesorii sunt încă în măsură să acceseze aplicații din paginile lor de portal. Suntem de investigare problema și va oferi actualizări de stare.
This incident has been resolved.
Traducere automată din actualizarea oficială a incidentului.
We have identified an error causing Canvas IDP logins to fail. We are working on a resolution and will provide an update at that time. We apologize for any inconvenience this may be causing.
This incident has been resolved.
We have identified an error causing Canvas IDP logins to fail (Invalid or Unknown Client Error). We are working on a resolution and will provide an update at that time. We apologize for any inconvenience this may be causing.
This incident has been resolved.
We have identified an error causing custom login instructions and hints to disappear from the Clever login page. We are working on a resolution and will provide an update once these labels are restored. Action Required: If your users see a generic "Account" login page instead of your typical provider (Google, Microsoft Entra, AD, etc.), please update the SAML Authentication setting in your dashboard to identify your provider. For further assistance, please contact support.clever.com.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Users may have experienced login issues to the Clever Portal today, April 15th, around 1:40pm ET/ 10:40am PT. This issue was resolved and everything is back to normal. If you see any additional issues, please contact Clever Support through our Help Center: support.clever.com.
Clever is currently experiencing intermittent login failures with an unknown cause. Our Engineering team is currently investigating the issue and we will update this page as soon as possible. We apologize for any inconvenience this may be causing.
The intermittent login failures have stopped and our team is still investigating the root cause of the issue. If you are still experiencing login issues, please contact our support team at support.clever.com. Thank you!
The incident regarding intermittent login failures has been resolved. -Thank you
There is a sync issue for some districts on the Skyward Selenium sync that is preventing syncs from being completed. At this time we are investigating the issue and will provide regular status updates. We apologize for the inconvenience this may cause.
Our Engineering team was able to identify and resolve the issue regarding Skyward Selenium syncs failing for some districts. Those impacted districts should see those previously failed syncs run. For any further questions regarding your impacted sync, please contact our Support Team at support.clever.com Thank you and we apologize again for any inconvenience this may have caused.
Clever is currently investigating an issue where clever.com/login is inaccessible. As soon as we have more information, we will provide an update.
Amazon AWS, a service that works with Clever, is experiencing a issue that is preventing users from being able to log in to Clever. We are monitoring the issue and will provide status updates as they become available.
Amazon AWS has resolved this issue, and everything is back to normal.
Clever is currently investigating an issue where the device camera is not opening when users are attempting to log in to Clever with a Badge on Windows devices. As soon as we have more information, we will provide an update.
This issue has been resolved. Users should now be able to use Badges to log in on Windows devices. For all other concerns, please reach out to our support team at support.clever.com
Some users on the new Clever iOS app are experiencing issues. For districts experiencing an issue where users had to enter their district information and login again after returning directly to the Clever app from a resource, this has been resolved as of 3:30pm PDT 1/15. If your district is still experiencing this, reach out to Clever Support at support.clever.com. For districts experiencing a login loop issue requiring users login multiple times, Clever has fixed the issue in the latest Clever iOS app, v6.0.8, and estimate it to be available as an update on Apple by early next week. When this update is available, you can follow these instructions to update the app: https://support.clever.com/s/articles/360024746971?language=en_US For all other issues, please contact Clever Support through our Help Center: support.clever.com.
Some users on the new Clever iOS app are experiencing issues. For districts experiencing an issue where users had to enter their district information and login again after returning directly to the Clever app from a resource, this has been resolved as of 3:30pm PDT 1/15. If your district is still experiencing this, reach out to Clever Support at support.clever.com. For districts experiencing a login loop issue requiring users login multiple times, Clever has fixed the issue in the latest Clever iOS app, v6.0.8, and this update is available to download in the Apple App Store. Districts can follow these instructions to update the app: https://support.clever.com/s/articles/360024746971?language=en_US For all other issues, please contact Clever Support through our Help Center: support.clever.com.
This incident has been resolved. For districts experiencing an issue where users had to enter their district information and login again after returning directly to the Clever app from a resource, this has been resolved as of 3:30pm PDT 1/15. If your district is still experiencing this, reach out to Clever Support at support.clever.com. For districts experiencing a login loop issue requiring users login multiple times, Clever has fixed the issue in the latest Clever iOS app, v6.0.8, and this update is available to download in the Apple App Store. Districts can follow these instructions to update the app: https://support.clever.com/s/articles/360024746971?language=en_US For all other issues, please contact Clever Support through our Help Center: support.clever.com.
Clever is seeing some SAML login failures and is investigating the root cause, including whether there is any relation to ADFS as the IdP and outdated certificates. Please contact support at support.clever.com if you are experiencing widespread login issues across your district so our Engineering team can investigate further. We will provide updates as our team continues to make progress on this issue.
Clever is continuing to see some districts with SAML SSO display login failures with "Login with ADFS". We are still investigating the root cause. Please contact support at support.clever.com if your district is configured to use ADFS with SAML logins and sees this error message, "No success code received from your SAML server", in your Access Logs. We will provide updates as our team continues to make progress on this issue.
This incident has been resolved. For troubleshooting expired SAML certificates at your district, please see our Help Center article: https://support.clever.com/hc/s/articles/000001736?language=en_US For any further issues, reach out to Clever Support at https://support.clever.com/
Clever is currently investigating an issue that is causing some districts to see an error message when users are trying to log into Clever. As soon as we have more information, we will update this status page. We apologize for the inconvenience. Thank you
Our Engineering Department has implemented a fix and it still closely monitoring the situation. For questions or concerns, please contact Clever Support at support.clever.com. Thank you,
The login issue for some districts has been resolved. We apologize for any inconvenience this may have caused.
