Istoricul incidentelor Click

1. 2 septembrie 2026 la 09:19 UTCinvestigating

   Dragă Client, Investigăm în prezent o problemă de disponibilitate cu portalul comunității ClickSoftware, care poate afecta crearea de noi cazuri sau accesarea celor existente. Între timp, vă rugăm să ne contactați la [email protected] pentru orice caz nou sau comunicare de caz existentă. Lucrăm activ la o rezoluţie şi vă vom actualiza imediat ce va fi reparată. Ne cerem scuze pentru deranj. Mulţumesc. Sprijin pentru forțele de vânzare

2. 2 septembrie 2026 la 10:25 UTCinvestigating

   Dragă Client, Mulţumesc pentru răbdare. Am identificat problema disponibilității care afectează portalul comunității Click Software și lucrăm activ la o rezoluție. Vă rugăm să rețineți că impactul acestei probleme este limitat și nu toți clienții vor fi afectați. Dacă vă confruntați cu dificultăți în crearea unui caz nou sau accesarea unuia existent, contactați-ne cu amabilitate la [email protected] pentru asistență cu orice comunicare de caz nouă sau existentă. Vom continua să oferim actualizări în timp ce avansăm către o rezoluție completă. Apreciem înţelegerea şi răbdarea ta. Mulţumesc. Sprijin pentru forțele de vânzare

3. 2 septembrie 2026 la 13:10 UTCresolved

   Dragă Client, Suntem încântați să vă informăm că problema disponibilității care afectează portalul comunității Click Software a fost rezolvată. Ar trebui să puteţi crea cazuri noi şi să le accesaţi pe cele existente, ca de obicei. Vă mulțumim pentru răbdare și înțelegere în timp ce am lucrat prin asta. Dacă continuați să experimentați orice probleme, vă rugăm să nu ezitați să ajungeți la noi la [email protected]. Apreciem încrederea ta în sprijinul nostru. Mulţumesc. Sprijin pentru forțele de vânzare

Traducere automată din actualizarea oficială a incidentului.

1. 6 mai 2026 la 11:28 UTCresolved

   Dear Customer, We recently had to rotate our Twilio authentication token due to a security incident. If you access our Twilio account directly, your credentials will need to be updated. Kindly contact us via a new case or through an email at [email protected], and we will assist you with the necessary updates. We apologize for any inconvenience caused and appreciate your understanding. Thank You, Click Support

1. 4 aprilie 2026 la 14:08 UTCresolved

   Dear Click Customer, This is to inform you that at 3:30 AM UTC on April 4, our monitoring systems identified that some Field Service Edge platform Agents on the EU Production POD had become idle. We recommend that you please confirm whether your Agents are running as expected. If not, kindly restart your Agents. Please note that this action cannot be performed by our Support Engineers. If you find that your Agent(s) do not restart as expected, please open a Support Case. Our engineering team will review and attempt to determine the reason that the Agents stopped earlier today. We intend to provide an update within the next few days. In the meantime, our monitoring will continue to ensure that the Agents remain functional. Thank You, Click Support

2. 4 mai 2026 la 09:37 UTCpostmortem

   Root Cause Analysis Report for this incident is available here: [RCA - April 4, 2026 - FSE EU PROD](https://community.clicksoftware.com/s/article/Root-Cause-Analysis-Report-Cloud-Service-Interruption-S1-Incident-April-4-2026) This link requires login to ClickAccess Customer Community. Please email [[email protected]](mailto:[email protected]) if you are an existing customer/partner of Click and require assistance accessing our customer community portal.

1. 31 ianuarie 2026 la 23:30 UTCresolved

   Dear ClickSoftware Customer, Please be advised that Fuji MR23 Release maintenance activity originally scheduled for the region NA01 & NA03 for February 01, 2026, has been postponed due to predicted severe weather in the U.S. Northeast. This decision has been made to ensure system stability and support availability. NEW SCHEDULED DATE: Sunday, February 08, 2026 for both NA01 and NA03 We will soon send the new activity notification. Please feel free to contact us at [email protected]. Thank you, ClickSoftware Global Support A Salesforce Company

1. 23 ianuarie 2026 la 15:37 UTCresolved

   Dear ClickSoftware Customer, Please be advised that Fuji MR23 Release maintenance activity originally scheduled for the region NA01 for January 25, 2026, has been postponed due to predicted severe weather in the U.S. Northeast. This decision has been made to ensure system stability and support availability. NEW SCHEDULED DATE: Sunday, February 01, 2026 for both NA01 and NA03 We will soon send the new activity notification. Please feel free to contact us at [email protected]. Thank you, ClickSoftware Global Support A Salesforce Company

1. 21 ianuarie 2026 la 21:49 UTCidentified

   We have identified an issue affecting our ClickMobile Services. We understand this is currently impacting field teams engaged. Current Action Plan: Our Engineering teams are actively working on a resolution to restore the services. Please feel free to contact us on our hotline or reach us at [email protected]. We apologize for the interruption. Further updates will be provided as soon as more information becomes available. Thank You, Click Support

2. 21 ianuarie 2026 la 23:02 UTCidentified

   Dear Customer We are still working to restore the service however its taking longer than expected. Please feel free to contact us on our hotline or reach us at [email protected]. We apologize for the interruption. Further updates will be provided as soon as more information becomes available. We appreciate your patience as we work to resolve this issue. Thank You, Click Support A Salesforce Company

3. 22 ianuarie 2026 la 01:00 UTCresolved

   Dear Customer We are pleased to inform you that the issue affecting our Field Service Edge - ClickMobile Services, has been fully resolved. All services are now functioning normally, and performance has been restored. We greatly appreciate your patience and understanding while our teams worked to address the issue. If you have any further concerns or need assistance, please don't hesitate to contact our support team at [email protected]. Thank you for your continued trust and partnership. Thank You, Click Support

4. 28 ianuarie 2026 la 20:30 UTCpostmortem

   Root Cause Analysis Report for this incident is available here: [RCA - Jan 22, 2026 - CM Degradation](https://community.clicksoftware.com/s/article/RCA-22-January-2026-FSE-AU-PR-ClickMobile-Degradation) This link requires login to the ClickAccess Customer Community. Please email [email protected] if you are an existing customer/partner of Click and require assistance accessing our customer community portal.

1. 21 ianuarie 2026 la 21:32 UTCresolved

   Dear ClickSoftware Customer, Please be advised that Fuji MR23 Release maintenance activity originally scheduled for the region on January 25, 2026, has been postponed due to predicted severe weather in the U.S. Northeast. This decision has been made to ensure system stability and support availability. NEW SCHEDULED DATE: Sunday, February 01, 2026 We will soon send the new activity notification. Please feel free to contact us at [email protected]. Thank you, ClickSoftware Global Support A Salesforce Company

1. 14 noiembrie 2025 la 15:58 UTCinvestigating

   Dear Customers, We are currently investigating potential availability issues with our Field Service Edge (FSE) services. Our team is actively working on this, and we will keep you informed as soon as the issue is resolved. We sincerely apologize for any inconvenience this may cause. Best Regards, Click Software Support

2. 14 noiembrie 2025 la 16:23 UTCresolved

   Dear Customer, The issue affecting the Field Service Edge service has now been resolved. All services are fully operational and working as expected. We sincerely apologize for any inconvenience this may have caused, and we appreciate your patience throughout this process. Best Regards, Click Software Support

3. 26 noiembrie 2025 la 09:25 UTCpostmortem

   Root Cause Analysis Report for this incident is available here: [RCA - November 14, 2025 - FSE UK PROD](https://community.clicksoftware.com/s/article/Root-Cause-Analysis-Report-Cloud-Service-Interruption-S1-Incident-November-14-2025) This link requires login to ClickAccess Customer Community. Please email [[email protected]](mailto:[email protected]) if you are an existing customer/partner of Click and require assistance accessing our customer community portal.

1. 6 octombrie 2025 la 16:43 UTCinvestigating

   Dear Customer, We would like to inform you that our Click Community services are currently inaccessible due to an unexpected service interruption. During this period, customers will be unable to log in to click.okta.com and will not be able to create or update support cases. If you require urgent assistance with any ongoing cases or need support with a new issue, please contact us via email at [email protected]. Our team is ready and committed to assisting you until services are fully restored. We understand how inconvenient this may be and sincerely apologize for the disruption. Our teams are actively working to resolve the issue as quickly as possible to restore full functionality. Thank you for your patience and understanding as we work to bring the service back online swiftly. Kind regards, Salesforce Click Support Team

2. 6 octombrie 2025 la 17:35 UTCresolved

   Dear Customer, We’re pleased to inform you that the earlier service interruption affecting Click Community access has been fully resolved. Customers can now successfully log in to click.okta.com and create or update support cases as usual. Our technical teams have confirmed that all services are operating normally. We sincerely appreciate your patience and understanding while we worked to restore full functionality. If you experience any further issues, please contact us at [email protected]. Kind regards, Salesforce Support Team

1. 30 septembrie 2025 la 10:12 UTCresolved

   Dear Customer, Our sincere apologies for not including this information in our earlier communications. Important Notice: For businesses using integrations with third-party systems such as SAP or TIBCO, it is necessary to update the certificate on your side. The required certificate can be downloaded from our public URL: https://( POD NAME ).cloud.clicksoftware.com/studio We appreciate your attention to this matter. Best Regards, Click Software

1. 3 iunie 2025 la 08:31 UTCinvestigating

   We are currently experiencing an issue affecting access to Field Service Edge - Sandbox, which may prevent users from logging in or accessing related services. Our engineering team is actively investigating the root cause and working diligently to restore normal service as quickly as possible. We sincerely apologize for the inconvenience and appreciate your patience during this time. We will continue to share updates here as more information becomes available.

2. 3 iunie 2025 la 09:23 UTCmonitoring

   We are pleased to inform you that the issue affecting our Field Service Edge - Sandbox services, has been identified and a fix has been implemented. The issue appears to be resolved now however we continue to monitor the services. We will continue to share updates here as more information becomes available.

3. 3 iunie 2025 la 10:40 UTCresolved

   We are pleased to inform you that the issue affecting our Field Service Edge - Sandbox services, has been fully resolved. All services are now functioning normally, and performance has been restored. We greatly appreciate your patience and understanding while our teams worked to address the issue. If you have any further concerns or need assistance, please don't hesitate to contact our support team at [email protected]. Thank you for your continued trust and partnership.

4. 6 iulie 2025 la 19:50 UTCpostmortem

   Root Cause Analysis Report for this incident is available here: [RCA - June 3, 2025 - FSE EU Sandbox](https://community.clicksoftware.com/s/article/Root-Cause-Analysis-Report-Cloud-Service-Interruption-FSE-EU-Sandbox-June-3-2025) This link requires login to ClickAccess Customer Community. Please email [[email protected]](mailto:[email protected]) if you are an existing customer/partner of Click and require assistance accessing our customer community portal.

1. 27 mai 2025 la 13:47 UTCresolved

   Dear ClickSoftware Customer, Twilio has transitioned out of Field Service Edge on Sandbox PODs already, as we heading to the last stage of deployment Twilio’s decommission on Production PODs. If you are using Field Service Edge Mobile app with your workforce persistently, this change won’t impact your users and you will be able to continue to use Twilio's services as before. However: 1. If you are using Field Service Edge Mobile app on a sporadic manner, with a handful of users, you will be required to use Google Authenticator instead. 2. If you think that the sporadic interaction is essential for your business, you need to justify the business need over a Support case. The planned dates for rolling-out Twilio’s decommission feature on Production PODs are: 1. June 8: AU, UK and CA 2. June 15: EU and NA03 3. June 22: NA01 If you require assistance in changing the configuration from Twilio to Google Authenticator, please approach Customer Support. Kind regards, ClickSoftware Global Customer Support

1. 1 mai 2025 la 13:48 UTCresolved

   Dear ClickSoftware Customer, We hope you're doing well. This is a friendly reminder that the previous login URL ( login.clicksoftware.com ) has been deprecated and is no longer in use. To continue accessing your ClickSoftware Community account securely, please use our updated login portal: click.okta.com. We recommend bookmarking this link for easy future access. Once logged in, simply select the Click Community tile to reach the community site. This update is part of our commitment to improving security and providing a smoother, more reliable user experience. If you have any questions or need support during this transition, our team is here to help. Feel free to reach out or email us at [email protected]. Thank you for being a valued part of the ClickSoftware community. Warm regards, ClickSoftware Global Support

1. 24 aprilie 2025 la 12:59 UTCinvestigating

   We are currently experiencing an issue affecting access to login.clicksoftware.com, which may prevent users from logging in or accessing related services. Our engineering team is actively investigating the root cause and working diligently to restore normal service as quickly as possible. We sincerely apologize for the inconvenience and appreciate your patience during this time. We will continue to share updates here as more information becomes available.

2. 24 aprilie 2025 la 14:25 UTCresolved

   Dear ClickSoftware Customer, We would like to inform you that the login URL login.clicksoftware.com is now depreciated. Going forward, all customers are requested to log in via our updated and more secure portal: click.okta.com (Please bookmark the link for future use). Once logged in, please select the Click Community tile to access the community site. This change is part of our ongoing efforts to enhance security and ensure a more seamless experience for our users. If you have any questions or need assistance, please don’t hesitate to reach out to us or email [email protected]. Thank you for your continued support. The ClickSoftware Team

1. 31 martie 2025 la 14:13 UTCinvestigating

   We are investigating potential availability issues with our Field Service Edge (FSE) services. We are actively investigating and will communicate with you as soon as it gets resolved. We apologize for any inconvenience.

2. 31 martie 2025 la 16:28 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 31 martie 2025 la 18:05 UTCresolved

   Dear Customers, We are pleased to inform you that the issue affecting our Field Service (FSE) services has been fully resolved. All systems are now functioning normally, and performance has been restored. We greatly appreciate your patience and understanding while our teams worked to address the issue. If you have any further concerns or need assistance, please don't hesitate to contact our support team at [email protected]. Thank you for your continued trust and partnership. Regards Salesforce Support.

4. 10 aprilie 2025 la 10:15 UTCpostmortem

   Root Cause Analysis Report for this incident is available here: [RCA - March 31st 2025 - FSE EU PROD - Database Connection Error.](https://community.clicksoftware.com/s/article/RCA-March-31st-2025-FSE-EU-PROD-Database-Connection-Error) This link requires login to ClickAccess Customer Community. Please email [[email protected]](mailto:[email protected]) if you are an existing customer/partner of Click and require assistance accessing our customer community portal.

1. 3 ianuarie 2025 la 17:03 UTCinvestigating

   Dear Customers, We are currently experiencing slowness with our Field Service (FSE) services, which may result in delays or reduced performance for some users. Our technical teams are actively investigating the issue and working diligently to restore full functionality as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience and understanding. Regular updates will be provided on this page as we make progress. If you have any immediate concerns or require assistance, please contact our support team at [email protected] Thank you for your understanding.

2. 3 ianuarie 2025 la 18:02 UTCresolved

   Dear Customers, We are pleased to inform you that the slowness issue affecting our Field Service (FSE) services has been fully resolved. All systems are now functioning normally, and performance has been restored. We greatly appreciate your patience and understanding while our teams worked to address the issue. If you have any further concerns or need assistance, please don't hesitate to contact our support team at [email protected]. Thank you for your continued trust and partnership.

1. 3 ianuarie 2025 la 11:51 UTCinvestigating

   We are investigating potential availability issues with our Field Service Edge (FSE) services. We are actively investigating and will communicate with you as soon as it gets resolved. We apologize for any inconvenience.

2. 3 ianuarie 2025 la 13:56 UTCresolved

   We are pleased to inform you that the availability issues with our Field Service Edge (FSE) services, which were affecting the Integration services, have now been fully resolved. Our team has successfully addressed the situation, and all services are operational. We apologize for any inconvenience caused and appreciate your patience. Thank you for your continued support.

3. 16 ianuarie 2025 la 10:08 UTCpostmortem

   Root Cause Analysis Report for this incident is available here: [RCA - January 3rd, 2025 - FSE NA03](https://community.clicksoftware.com/s/article/Root-Cause-Analysis-Report-Cloud-Service-Interruption-FSE-NA03-Production-January-3rd-2025) This link requires login to ClickAccess Customer Community. Please email [[email protected]](mailto:[email protected]) if you are an existing customer/partner of Click and require assistance accessing our customer community portal.

1. 2 ianuarie 2025 la 21:07 UTCinvestigating

   We are currently investigating potential availability issues related to the "Analytics License Expired" error in our Field Service Edge (FSE) Analytics services. Our team is actively working to resolve the issue, and we will provide updates as soon as more information becomes available. We sincerely apologize for any inconvenience this may cause and appreciate your patience.

2. 4 ianuarie 2025 la 07:18 UTCidentified

   Dear Click Customer, Our engineering team has identified the issue and actively working on a solution. We will keep you informed with updates as we make progress. We appreciate your patience as we work to resolve this issue. We will keep you updated until the issue is resolved. Click Software Support A Salesforce Company

3. 6 ianuarie 2025 la 16:25 UTCidentified

   Dear ClickSoftware Customers, We want to thank you for your patience as we address the current issue affecting Click Analytics. Our team has identified the root cause and is actively collaborating with our vendor partners to implement a permanent fix. We understand how important this functionality is to your operations, and we're fully committed to resolving this as quickly and effectively as possible. We’ll continue to keep you updated with any significant progress. If you have any questions or concerns, our support team is here to assist you. Thank you for your understanding and trust. Thank you, ClickSoftware Global Support

4. 7 ianuarie 2025 la 18:25 UTCidentified

   Dear ClickSoftware Customers, We have identified the root cause of the issue and implemented a solution that is currently being applied. To ensure a seamless experience for all our customers, we are actively working on a comprehensive solution to address all tenants simultaneously. We deeply appreciate your ongoing support and patience as we work diligently to resolve this matter as quickly and effectively as possible. Thank you for trusting us and for your support. Thank you, ClickSoftware Global Support A Salesforce Company

5. 9 ianuarie 2025 la 20:01 UTCidentified

   Dear ClickSoftware Customers, Thank you for your time and Patience. We sincerely apologize for any inconvenience this situation may have caused. We are currently working together with our vendor to determine how to update the licenses for all tenants effectively. In the meantime, if any you encounter any issues related to Analytics, we request you to open a support case or email us at [email protected] and we will address it as quickly as possible. We appreciate your patience and understanding as we work to resolve this matter. Further updates will be provided as we make progress. Thank you, ClickSoftware Global Support

6. 20 ianuarie 2025 la 06:08 UTCresolved

   We are closing this incident. Please open a Support Case or email us at [email protected] for any issues.

1. 16 decembrie 2024 la 13:19 UTCinvestigating

   Dear Customer, We are investigating potential availability issues with our Field Service Edge (FSE) Mobile Native App on Google playstore. We are actively investigating and will communicate with you as soon as it gets resolved. We apologize for any inconvenience. Best Regards, Click Software A Salesforce Company

2. 16 decembrie 2024 la 16:45 UTCidentified

   Dear Customer, We have identified the issue that is affecting the avaiblity of the Click Mobile Native app on Google Playstore. We are working to restore it and will provide information as it becomes available. We appreciate your patience as we work to resolve this issue. We will keep you updated until the issue is resolved. Best Regards, Click Software Support, A Salesforce Company

3. 17 decembrie 2024 la 07:52 UTCresolved

   Dear Customer, We are pleased to inform you that the issue affecting the availability of the Service Edge App on the Google Play Store has been resolved as of 8:45 PM UTC. The app is now fully available for download We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout this process. Click Software Support, A Salesforce Company

4. 19 februarie 2025 la 17:50 UTCpostmortem

   Root Cause Analysis Report for this incident is available here: [RCA - December 16th, 2024 - FSE](https://community.clicksoftware.com/s/article/Root-Cause-Analysis-Report-Cloud-Service-Interruption-FSE-Production-December-16th-2024) This link requires login to ClickAccess Customer Community. Please email [[email protected]](mailto:[email protected]) if you are an existing customer/partner of Click and require assistance accessing our customer community portal.

1. 1 decembrie 2024 la 09:56 UTCinvestigating

   Dear ClickSoftware Customers, We are currently experiencing issues with the MR19 deployment. This may impact the functionality of ClickMobile services for users. Our team is actively working to resolve this. Updates will follow as progress is made. Thank you for your patience. Thank you, ClickSoftware Global Support!

2. 1 decembrie 2024 la 10:58 UTCresolved

   Dear ClickSoftware Customers, The issue preventing engineers from logging in to ClickMobile has now been resolved. We sincerely thank you for your time and patience while our team worked to address this matter. If you continue to experience any issues, please contact ClickSoftware Global Support. Thank you

3. 5 decembrie 2024 la 18:30 UTCpostmortem

   Root Cause Analysis Report for this incident is available here: [December 1st, 2024 - FSE EU PROD - ClickMobile Timeout Errors](https://community.clicksoftware.com/s/article/December-1st-2024-FSE-EU-PROD-ClickMobile-timeout-errors). This link requires login to ClickAccess Customer Community. Please email [[email protected]](mailto:[email protected]) if you are an existing customer/partner of Click and require assistance accessing our customer community portal.