Istoricul incidentelor Click

1. 27 octombrie 2026 la 15:34 UTCinvestigating

   Dragă client Click, Am dori să vă atragem atenția asupra unei potențiale probleme care afectează utilizatorii care încearcă să se logheze la ClickMobile pe iPhone și iPad-uri care rulează iOS sau iPadOS 27 sau mai mare. Vă rugăm să revedeţi detaliile de mai jos şi să luaţi măsurile de precauţie recomandate până la o notificare ulterioară Simptome Utilizatorii de pe iPhone și iPad-uri nu se pot conecta la ClickMobile. După ce introduc numele de utilizator și apăsați Următorul, aplicația arată că nu a reușit să primească date de la MT Acelaşi cont funcţionează pe alte dispozitive. Impact Problema pare să afecteze iPhone și iPad-uri care rulează iOS sau iPadOS 27 sau mai mare. Mai multe dispozitive pot fi afectate pe măsură ce actualizează. Cauza Investigăm o posibilă incompatibilitate între fluxul de conectare ClickMobile iOS și iOS/iPadOS 27 și mai mare. Cauza nu este încă confirmată. Conversia Încă nu s-a confirmat nimic. Vă recomandăm ca clienții să nu actualizeze iPhone sau iPad-uri la iOS / iPadOS 27 sau mai mare până la noi ordine. Utilizatorii care se pot conecta la un dispozitiv care nu a fost actualizat îl pot folosi între timp. Pașii următori Dacă sunteți afectat, vă rugăm să contactați Suportul cu modelul dispozitivului, versiunea iOS/iPadOS, versiunea aplicației ClickMobile și numărul de utilizatori afectați. Jurnalele dispozitivelor ajută dacă le poţi colecta. Vom posta o actualizare suplimentară atunci când cauza este confirmată sau este disponibil un fix. Ne cerem scuze pentru deranj. Vom lăsa acest incident deschis până când această problemă este rezolvată. Mulţumesc. Faceți clic pe suport

2. 27 octombrie 2026 la 15:36 UTCinvestigating

   Continuăm să investigăm această problemă.

Traducere automată din actualizarea oficială a incidentului.

1. 14 octombrie 2026 la 16:21 UTCidentified

   Dragă client, Am identificat o problemă care afectează ClickMobile pe dispozitive Android. Simptome: Utilizatorii nu se pot conecta la aplicația ClickMobile Android și să vadă eroarea " Serverul nu este disponibil; vă rugăm să încercați din nou mai târziu." Cauza: O actualizare recentă a sistemului Android WebView (versiunea 155 și mai sus) este incompatibilă cu fluxul de conectare ClickMobile. Dispozitivele de pe WebView 154 sau mai devreme nu sunt afectate. WebView actualizări automat prin Google Play Store, astfel încât mai multe dispozitive pot fi afectate în timp. Conversia 1. Du-te la Setări > Aplicații, activați "Arată aplicații de sistem," apoi selectați Android System WebView > meniu cu trei puncte > "Uninstall updates." Confirmați că versiunea este mai mică de 155. 2. În Play Store, deschideți pagina WebView Android System > meniul cu trei puncte și închideți "Enable Auto update." 3. Complet aproape ClickMobile (se îndepărtează de aplicațiile recente), apoi se redeschide și se semnează. Aplicație actualizată cu un fix: O aplicație ClickMobile actualizată care abordează această problemă este disponibilă, dar nu a finalizat testarea completă. Dacă doriți să încercați aplicația, vă rugăm să contactați Suport pentru a o solicita. Vom împărtăși o altă actualizare atunci când fix este în general disponibil. Respecte calde, Faceți clic pe suport

2. 16 octombrie 2026 la 09:57 UTCresolved

   Dragă Client, Suntem încântați să vă informăm că o nouă versiune a aplicației ClickMmobile este acum disponibilă pe Google Play Store. Această versiune rezolvă serverul este indisponibil; vă rugăm să încercați din nou mai târziu. Pentru utilizatorii inscrisi in programul beta: Va rugam sa nu va inregistrati din versiunea beta si sa acordati putin timp pentru ca eliberarea productiei sa devina disponibila pentru dispozitivul dumneavoastra. Odată ce apare, îl puteți descărca și instala din Play Store. Ne cerem sincer scuze pentru orice neplăceri pe care le - a cauzat această problemă. Vă mulţumesc pentru răbdare şi înţelegere. Respecte calde, Faceți clic pe suport software

Traducere automată din actualizarea oficială a incidentului.

1. 24 septembrie 2026 la 03:16 UTCinvestigating

   Dragă Client, Investigăm potențiale probleme de disponibilitate cu serviciile noastre Field Service Edge (FSE) au fost gantt și sarcinile nu pot fi vizibile în UI. Investigăm în mod activ şi vom comunica cu tine imediat ce se rezolvă. Ne cerem scuze pentru neplăceri. Salutări calde, Kumar Nitesh

2. 24 septembrie 2026 la 06:40 UTCidentified

   Dragă Client, Am identificat probleme de performanță care afectează serviciile noastre Field Service Edge (FSE). Lucrăm pentru a restabili serviciile și vom furniza informații pe măsură ce acestea devin disponibile. Apreciem răbdarea dumneavoastră în timp ce lucrăm pentru a rezolva această problemă. Vă vom ţine la curent până la rezolvarea problemei. Faceți clic pe suport software

3. 24 septembrie 2026 la 07:09 UTCresolved

   Dragă Client, Problema care afectează serviciul de teren Edge a fost rezolvată. Ne pare rău pentru orice neplăceri cauzate de asta. Asigurarea succesului dvs. este prioritatea noastră de top la Salesforce, și ne-am concentrat pe învățarea din această problemă și prevenirea oricăror recurențe. Am început analiza cauzelor profunde și va fi postat la acest record incident odată ce complet. Mulţumesc pentru răbdare. Faceți clic pe suport

4. 7 octombrie 2026 la 10:18 UTCpostmortem

   Raportul de analiză a cauzelor profunde pentru acest incident este disponibil aici: [RCA - 24 septembrie 2026 - FSE PROD] [https://comunity.clicksoftware.com/s/article/Root-Cause-Analysis-Report-Cloud-Service-Interruption-S1-Incident-Septembrie-24-2026] Acest link necesită conectare la ClickAccess Client Community. Vă rugăm să trimiteți e-mail [[email protected]](mailto:[email protected]) dacă sunteți un client/partener existent al Click și aveți nevoie de asistență accesând portalul comunității noastre de clienți.

Traducere automată din actualizarea oficială a incidentului.

1. 2 septembrie 2026 la 09:19 UTCinvestigating

   Dragă Client, Investigăm în prezent o problemă de disponibilitate cu portalul comunității ClickSoftware, care poate afecta crearea de noi cazuri sau accesarea celor existente. Între timp, vă rugăm să ne contactați la [email protected] pentru orice caz nou sau comunicare de caz existentă. Lucrăm activ la o rezoluţie şi vă vom actualiza imediat ce va fi reparată. Ne cerem scuze pentru deranj. Mulţumesc. Sprijin pentru forțele de vânzare

2. 2 septembrie 2026 la 10:25 UTCinvestigating

   Dragă Client, Mulţumesc pentru răbdare. Am identificat problema disponibilității care afectează portalul comunității Click Software și lucrăm activ la o rezoluție. Vă rugăm să rețineți că impactul acestei probleme este limitat și nu toți clienții vor fi afectați. Dacă vă confruntați cu dificultăți în crearea unui caz nou sau accesarea unuia existent, contactați-ne cu amabilitate la [email protected] pentru asistență cu orice comunicare de caz nouă sau existentă. Vom continua să oferim actualizări în timp ce avansăm către o rezoluție completă. Apreciem înţelegerea şi răbdarea ta. Mulţumesc. Sprijin pentru forțele de vânzare

3. 2 septembrie 2026 la 13:10 UTCresolved

   Dragă Client, Suntem încântați să vă informăm că problema disponibilității care afectează portalul comunității Click Software a fost rezolvată. Ar trebui să puteţi crea cazuri noi şi să le accesaţi pe cele existente, ca de obicei. Vă mulțumim pentru răbdare și înțelegere în timp ce am lucrat prin asta. Dacă continuați să experimentați orice probleme, vă rugăm să nu ezitați să ajungeți la noi la [email protected]. Apreciem încrederea ta în sprijinul nostru. Mulţumesc. Sprijin pentru forțele de vânzare

Traducere automată din actualizarea oficială a incidentului.

1. 6 mai 2026 la 11:28 UTCresolved

   Dear Customer, We recently had to rotate our Twilio authentication token due to a security incident. If you access our Twilio account directly, your credentials will need to be updated. Kindly contact us via a new case or through an email at [email protected], and we will assist you with the necessary updates. We apologize for any inconvenience caused and appreciate your understanding. Thank You, Click Support

1. 4 aprilie 2026 la 14:08 UTCresolved

   Dear Click Customer, This is to inform you that at 3:30 AM UTC on April 4, our monitoring systems identified that some Field Service Edge platform Agents on the EU Production POD had become idle. We recommend that you please confirm whether your Agents are running as expected. If not, kindly restart your Agents. Please note that this action cannot be performed by our Support Engineers. If you find that your Agent(s) do not restart as expected, please open a Support Case. Our engineering team will review and attempt to determine the reason that the Agents stopped earlier today. We intend to provide an update within the next few days. In the meantime, our monitoring will continue to ensure that the Agents remain functional. Thank You, Click Support

2. 4 mai 2026 la 09:37 UTCpostmortem

   Root Cause Analysis Report for this incident is available here: [RCA - April 4, 2026 - FSE EU PROD](https://community.clicksoftware.com/s/article/Root-Cause-Analysis-Report-Cloud-Service-Interruption-S1-Incident-April-4-2026) This link requires login to ClickAccess Customer Community. Please email [[email protected]](mailto:[email protected]) if you are an existing customer/partner of Click and require assistance accessing our customer community portal.

1. 31 ianuarie 2026 la 23:30 UTCresolved

   Dear ClickSoftware Customer, Please be advised that Fuji MR23 Release maintenance activity originally scheduled for the region NA01 & NA03 for February 01, 2026, has been postponed due to predicted severe weather in the U.S. Northeast. This decision has been made to ensure system stability and support availability. NEW SCHEDULED DATE: Sunday, February 08, 2026 for both NA01 and NA03 We will soon send the new activity notification. Please feel free to contact us at [email protected]. Thank you, ClickSoftware Global Support A Salesforce Company

1. 23 ianuarie 2026 la 15:37 UTCresolved

   Dear ClickSoftware Customer, Please be advised that Fuji MR23 Release maintenance activity originally scheduled for the region NA01 for January 25, 2026, has been postponed due to predicted severe weather in the U.S. Northeast. This decision has been made to ensure system stability and support availability. NEW SCHEDULED DATE: Sunday, February 01, 2026 for both NA01 and NA03 We will soon send the new activity notification. Please feel free to contact us at [email protected]. Thank you, ClickSoftware Global Support A Salesforce Company

1. 21 ianuarie 2026 la 21:49 UTCidentified

   We have identified an issue affecting our ClickMobile Services. We understand this is currently impacting field teams engaged. Current Action Plan: Our Engineering teams are actively working on a resolution to restore the services. Please feel free to contact us on our hotline or reach us at [email protected]. We apologize for the interruption. Further updates will be provided as soon as more information becomes available. Thank You, Click Support

2. 21 ianuarie 2026 la 23:02 UTCidentified

   Dear Customer We are still working to restore the service however its taking longer than expected. Please feel free to contact us on our hotline or reach us at [email protected]. We apologize for the interruption. Further updates will be provided as soon as more information becomes available. We appreciate your patience as we work to resolve this issue. Thank You, Click Support A Salesforce Company

3. 22 ianuarie 2026 la 01:00 UTCresolved

   Dear Customer We are pleased to inform you that the issue affecting our Field Service Edge - ClickMobile Services, has been fully resolved. All services are now functioning normally, and performance has been restored. We greatly appreciate your patience and understanding while our teams worked to address the issue. If you have any further concerns or need assistance, please don't hesitate to contact our support team at [email protected]. Thank you for your continued trust and partnership. Thank You, Click Support

4. 28 ianuarie 2026 la 20:30 UTCpostmortem

   Root Cause Analysis Report for this incident is available here: [RCA - Jan 22, 2026 - CM Degradation](https://community.clicksoftware.com/s/article/RCA-22-January-2026-FSE-AU-PR-ClickMobile-Degradation) This link requires login to the ClickAccess Customer Community. Please email [email protected] if you are an existing customer/partner of Click and require assistance accessing our customer community portal.

1. 21 ianuarie 2026 la 21:32 UTCresolved

   Dear ClickSoftware Customer, Please be advised that Fuji MR23 Release maintenance activity originally scheduled for the region on January 25, 2026, has been postponed due to predicted severe weather in the U.S. Northeast. This decision has been made to ensure system stability and support availability. NEW SCHEDULED DATE: Sunday, February 01, 2026 We will soon send the new activity notification. Please feel free to contact us at [email protected]. Thank you, ClickSoftware Global Support A Salesforce Company

1. 14 noiembrie 2025 la 15:58 UTCinvestigating

   Dear Customers, We are currently investigating potential availability issues with our Field Service Edge (FSE) services. Our team is actively working on this, and we will keep you informed as soon as the issue is resolved. We sincerely apologize for any inconvenience this may cause. Best Regards, Click Software Support

2. 14 noiembrie 2025 la 16:23 UTCresolved

   Dear Customer, The issue affecting the Field Service Edge service has now been resolved. All services are fully operational and working as expected. We sincerely apologize for any inconvenience this may have caused, and we appreciate your patience throughout this process. Best Regards, Click Software Support

3. 26 noiembrie 2025 la 09:25 UTCpostmortem

   Root Cause Analysis Report for this incident is available here: [RCA - November 14, 2025 - FSE UK PROD](https://community.clicksoftware.com/s/article/Root-Cause-Analysis-Report-Cloud-Service-Interruption-S1-Incident-November-14-2025) This link requires login to ClickAccess Customer Community. Please email [[email protected]](mailto:[email protected]) if you are an existing customer/partner of Click and require assistance accessing our customer community portal.

1. 6 octombrie 2025 la 16:43 UTCinvestigating

   Dear Customer, We would like to inform you that our Click Community services are currently inaccessible due to an unexpected service interruption. During this period, customers will be unable to log in to click.okta.com and will not be able to create or update support cases. If you require urgent assistance with any ongoing cases or need support with a new issue, please contact us via email at [email protected]. Our team is ready and committed to assisting you until services are fully restored. We understand how inconvenient this may be and sincerely apologize for the disruption. Our teams are actively working to resolve the issue as quickly as possible to restore full functionality. Thank you for your patience and understanding as we work to bring the service back online swiftly. Kind regards, Salesforce Click Support Team

2. 6 octombrie 2025 la 17:35 UTCresolved

   Dear Customer, We’re pleased to inform you that the earlier service interruption affecting Click Community access has been fully resolved. Customers can now successfully log in to click.okta.com and create or update support cases as usual. Our technical teams have confirmed that all services are operating normally. We sincerely appreciate your patience and understanding while we worked to restore full functionality. If you experience any further issues, please contact us at [email protected]. Kind regards, Salesforce Support Team

1. 30 septembrie 2025 la 10:12 UTCresolved

   Dear Customer, Our sincere apologies for not including this information in our earlier communications. Important Notice: For businesses using integrations with third-party systems such as SAP or TIBCO, it is necessary to update the certificate on your side. The required certificate can be downloaded from our public URL: https://( POD NAME ).cloud.clicksoftware.com/studio We appreciate your attention to this matter. Best Regards, Click Software

1. 3 iunie 2025 la 08:31 UTCinvestigating

   We are currently experiencing an issue affecting access to Field Service Edge - Sandbox, which may prevent users from logging in or accessing related services. Our engineering team is actively investigating the root cause and working diligently to restore normal service as quickly as possible. We sincerely apologize for the inconvenience and appreciate your patience during this time. We will continue to share updates here as more information becomes available.

2. 3 iunie 2025 la 09:23 UTCmonitoring

   We are pleased to inform you that the issue affecting our Field Service Edge - Sandbox services, has been identified and a fix has been implemented. The issue appears to be resolved now however we continue to monitor the services. We will continue to share updates here as more information becomes available.

3. 3 iunie 2025 la 10:40 UTCresolved

   We are pleased to inform you that the issue affecting our Field Service Edge - Sandbox services, has been fully resolved. All services are now functioning normally, and performance has been restored. We greatly appreciate your patience and understanding while our teams worked to address the issue. If you have any further concerns or need assistance, please don't hesitate to contact our support team at [email protected]. Thank you for your continued trust and partnership.

4. 6 iulie 2025 la 19:50 UTCpostmortem

   Root Cause Analysis Report for this incident is available here: [RCA - June 3, 2025 - FSE EU Sandbox](https://community.clicksoftware.com/s/article/Root-Cause-Analysis-Report-Cloud-Service-Interruption-FSE-EU-Sandbox-June-3-2025) This link requires login to ClickAccess Customer Community. Please email [[email protected]](mailto:[email protected]) if you are an existing customer/partner of Click and require assistance accessing our customer community portal.

1. 27 mai 2025 la 13:47 UTCresolved

   Dear ClickSoftware Customer, Twilio has transitioned out of Field Service Edge on Sandbox PODs already, as we heading to the last stage of deployment Twilio’s decommission on Production PODs. If you are using Field Service Edge Mobile app with your workforce persistently, this change won’t impact your users and you will be able to continue to use Twilio's services as before. However: 1. If you are using Field Service Edge Mobile app on a sporadic manner, with a handful of users, you will be required to use Google Authenticator instead. 2. If you think that the sporadic interaction is essential for your business, you need to justify the business need over a Support case. The planned dates for rolling-out Twilio’s decommission feature on Production PODs are: 1. June 8: AU, UK and CA 2. June 15: EU and NA03 3. June 22: NA01 If you require assistance in changing the configuration from Twilio to Google Authenticator, please approach Customer Support. Kind regards, ClickSoftware Global Customer Support

1. 1 mai 2025 la 13:48 UTCresolved

   Dear ClickSoftware Customer, We hope you're doing well. This is a friendly reminder that the previous login URL ( login.clicksoftware.com ) has been deprecated and is no longer in use. To continue accessing your ClickSoftware Community account securely, please use our updated login portal: click.okta.com. We recommend bookmarking this link for easy future access. Once logged in, simply select the Click Community tile to reach the community site. This update is part of our commitment to improving security and providing a smoother, more reliable user experience. If you have any questions or need support during this transition, our team is here to help. Feel free to reach out or email us at [email protected]. Thank you for being a valued part of the ClickSoftware community. Warm regards, ClickSoftware Global Support

1. 24 aprilie 2025 la 12:59 UTCinvestigating

   We are currently experiencing an issue affecting access to login.clicksoftware.com, which may prevent users from logging in or accessing related services. Our engineering team is actively investigating the root cause and working diligently to restore normal service as quickly as possible. We sincerely apologize for the inconvenience and appreciate your patience during this time. We will continue to share updates here as more information becomes available.

2. 24 aprilie 2025 la 14:25 UTCresolved

   Dear ClickSoftware Customer, We would like to inform you that the login URL login.clicksoftware.com is now depreciated. Going forward, all customers are requested to log in via our updated and more secure portal: click.okta.com (Please bookmark the link for future use). Once logged in, please select the Click Community tile to access the community site. This change is part of our ongoing efforts to enhance security and ensure a more seamless experience for our users. If you have any questions or need assistance, please don’t hesitate to reach out to us or email [email protected]. Thank you for your continued support. The ClickSoftware Team

1. 31 martie 2025 la 14:13 UTCinvestigating

   We are investigating potential availability issues with our Field Service Edge (FSE) services. We are actively investigating and will communicate with you as soon as it gets resolved. We apologize for any inconvenience.

2. 31 martie 2025 la 16:28 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 31 martie 2025 la 18:05 UTCresolved

   Dear Customers, We are pleased to inform you that the issue affecting our Field Service (FSE) services has been fully resolved. All systems are now functioning normally, and performance has been restored. We greatly appreciate your patience and understanding while our teams worked to address the issue. If you have any further concerns or need assistance, please don't hesitate to contact our support team at [email protected]. Thank you for your continued trust and partnership. Regards Salesforce Support.

4. 10 aprilie 2025 la 10:15 UTCpostmortem

   Root Cause Analysis Report for this incident is available here: [RCA - March 31st 2025 - FSE EU PROD - Database Connection Error.](https://community.clicksoftware.com/s/article/RCA-March-31st-2025-FSE-EU-PROD-Database-Connection-Error) This link requires login to ClickAccess Customer Community. Please email [[email protected]](mailto:[email protected]) if you are an existing customer/partner of Click and require assistance accessing our customer community portal.

1. 3 ianuarie 2025 la 17:03 UTCinvestigating

   Dear Customers, We are currently experiencing slowness with our Field Service (FSE) services, which may result in delays or reduced performance for some users. Our technical teams are actively investigating the issue and working diligently to restore full functionality as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience and understanding. Regular updates will be provided on this page as we make progress. If you have any immediate concerns or require assistance, please contact our support team at [email protected] Thank you for your understanding.

2. 3 ianuarie 2025 la 18:02 UTCresolved

   Dear Customers, We are pleased to inform you that the slowness issue affecting our Field Service (FSE) services has been fully resolved. All systems are now functioning normally, and performance has been restored. We greatly appreciate your patience and understanding while our teams worked to address the issue. If you have any further concerns or need assistance, please don't hesitate to contact our support team at [email protected]. Thank you for your continued trust and partnership.

1. 3 ianuarie 2025 la 11:51 UTCinvestigating

   We are investigating potential availability issues with our Field Service Edge (FSE) services. We are actively investigating and will communicate with you as soon as it gets resolved. We apologize for any inconvenience.

2. 3 ianuarie 2025 la 13:56 UTCresolved

   We are pleased to inform you that the availability issues with our Field Service Edge (FSE) services, which were affecting the Integration services, have now been fully resolved. Our team has successfully addressed the situation, and all services are operational. We apologize for any inconvenience caused and appreciate your patience. Thank you for your continued support.

3. 16 ianuarie 2025 la 10:08 UTCpostmortem

   Root Cause Analysis Report for this incident is available here: [RCA - January 3rd, 2025 - FSE NA03](https://community.clicksoftware.com/s/article/Root-Cause-Analysis-Report-Cloud-Service-Interruption-FSE-NA03-Production-January-3rd-2025) This link requires login to ClickAccess Customer Community. Please email [[email protected]](mailto:[email protected]) if you are an existing customer/partner of Click and require assistance accessing our customer community portal.