Istoricul incidentelor Cloudtalk

1. 13 octombrie 2026 la 11:07 UTCmonitoring

   Avem probleme cu serviciul unuia dintre furnizorii noştri AI, ElevenLabs. Un subgrup de utilizatori sunt afectaţi şi echipa noastră monitorizează activ situaţia. Vom oferi mai multe detalii de îndată ce mai multe informații devin disponibile. Agenţii Voce care folosesc Deepgram ca furnizor nu sunt afectaţi.

2. 13 octombrie 2026 la 13:23 UTCmonitoring

   Încă mai avem probleme cu serviciul unuia dintre furnizorii noştri AI, ElevenLabs. Vom oferi mai multe detalii de îndată ce mai multe informații devin disponibile.

3. 13 octombrie 2026 la 14:06 UTCmonitoring

   Încă mai avem probleme cu serviciul unuia dintre furnizorii noştri AI, ElevenLabs. Vom oferi mai multe detalii de îndată ce mai multe informații devin disponibile. Modificările de configurare la VoiceAgents folosind ElevenLabs ca furnizor nu pot fi prelucrate în acest moment.

4. 13 octombrie 2026 la 14:39 UTCresolved

   Problemele de la ElevenLabs, unul dintre furnizorii noştri AI, sunt rezolvate. Funcţionalitatea "VoceAgent" este stabilă din nou.

Traducere automată din actualizarea oficială a incidentului.

1. 17 august 2026 la 15:20 UTCidentified

   În prezent vedem întârzieri cu transcrierea apelurilor din cauza unei întreruperi în curs de desfășurare a unei terțe părți care afectează unul dintre furnizorii noștri model. Echipa noastră aplică o atenuare și vom posta o actualizare de îndată ce backlog este de compensare.

2. 17 august 2026 la 16:41 UTCresolved

   Echipa a livrat un fix pentru transcrierea apelurilor şi se recuperează încet. A treia parte încă se mai întâmplă, dar ar trebui să afecteze transcrierile în acest moment.

Traducere automată din actualizarea oficială a incidentului.

1. 29 iunie 2026 la 16:00 UTCidentified

   We're experiencing an elevated level of calling errors and are currently looking into the issue. We are reverting faulty deployments of our services.

2. 29 iunie 2026 la 16:03 UTCresolved

   Issue has been fixed.

1. 18 iunie 2026 la 14:16 UTCinvestigating

   We're currently experiencing an infrastructure issue affecting **calling, dashboard, analytics, and other parts of our system.** Our team is actively investigating and working to resolve it as quickly as possible. We apologize for the inconvenience and will share further updates every 30 minutes.

2. 18 iunie 2026 la 14:49 UTCinvestigating

   We're still experiencing an infrastructure issue affecting **calling, dashboard, analytics, and other parts of our system.** Our team has identified the issue and is actively working on resolving it. We expect to restore the system stability within the next 90 minutes.

3. 18 iunie 2026 la 15:16 UTCinvestigating

   We're still experiencing an infrastructure issue affecting **calling, dashboard, analytics, and other parts of our system.** Our team has identified the issue and is actively working on resolving it. We expect to restore the system stability within the next **60 minutes**.

4. 18 iunie 2026 la 15:48 UTCinvestigating

   We're still experiencing an infrastructure issue affecting **calling, dashboard, analytics, and other parts of our system.** Our team has identified the issue and is actively working on resolving it. We expect to restore the system stability within the next **30 minutes**.

5. 18 iunie 2026 la 16:16 UTCresolved

   The infrastructure issue affecting calling, dashboard, analytics, and other parts of our system has been fully resolved. All services are now operating normally. We sincerely apologize for the disruption and thank you for your patience. Our team will continue to monitor the platform to ensure stability.

1. 8 iunie 2026 la 08:26 UTCidentified

   We are investigating an issue causing some campaigns to fail to load in the Dashboard. Affected users may see an incomplete or empty campaign list. Our investigation has identified a database schema inconsistency between environments that can cause campaign-related requests to fail under certain conditions. We have prepared a fix and are currently deploying it to production.

2. 8 iunie 2026 la 08:36 UTCresolved

   We have applied a fix, we are monitoring the situation.

1. 27 aprilie 2026 la 08:07 UTCinvestigating

   We are currently experiencing an outage affecting outbound VoIP calls to Czech Republic phone numbers (prefix +420). Customers attempting to dial these destinations may encounter immediate call drops or error messages.

2. 27 aprilie 2026 la 08:10 UTCidentified

   Our engineering team has completed their initial diagnostics and confirmed that our internal VoIP infrastructure and network are functioning normally. We have successfully isolated the root cause of the outage to an **upstream international carrier partner** responsible for routing outbound traffic to the Czech Republic. The carrier is currently experiencing network instability on their end, which is preventing these calls from completing.

3. 27 aprilie 2026 la 10:47 UTCresolved

   Issue has been fully resolved.

1. 14 aprilie 2026 la 14:44 UTCinvestigating

   We are currently experiencing an infrastructure issue affecting **calling, the dashboard, analytics, and other parts of our system**. Our team is actively investigating and working to resolve this as quickly as possible. We apologize for the inconvenience and will share a further update once the issue is resolved.

2. 14 aprilie 2026 la 14:59 UTCinvestigating

   We are currently experiencing an infrastructure issue affecting calling, the dashboard, analytics, and other parts of our system. Our team is actively investigating and working to resolve this as quickly as possible. We apologize for the inconvenience and will share a further update once the issue is resolved.

3. 14 aprilie 2026 la 15:29 UTCinvestigating

   We are currently experiencing an infrastructure issue affecting calling, the dashboard, the analytics, and other parts of our system. Our team identified the issue and is working to resolve it as quickly as possible. We apologize for the inconvenience and will share a further update once the issue is resolved.

4. 14 aprilie 2026 la 15:46 UTCmonitoring

   We have implemented a fix for the infrastructure issue that was affecting **calling, dashboard, analytics, and other parts of our system**. Service is now recovering across all affected areas. Our team is actively monitoring the situation to ensure full stability is restored. We will share a further update shortly.

5. 14 aprilie 2026 la 16:23 UTCresolved

   The infrastructure issue affecting calling, dashboard, analytics, and other parts of our system has been fully resolved. All services are now operating normally. We sincerely apologize for the disruption and thank you for your patience. Our team will continue to monitor the platform to ensure stability.

1. 9 aprilie 2026 la 16:22 UTCinvestigating

   We are currently experiencing an issue affecting call processing. This may result in delayed availability of call recordings and delayed dial tone on outbound calls. Our team is investigating and working to restore normal service as quickly as possible.

2. 9 aprilie 2026 la 16:27 UTCmonitoring

   The root cause of the incident has been identified, and steps have been taken to resolve the issue.

3. 9 aprilie 2026 la 17:29 UTCresolved

   The incident has been resolved. Full functionality has been restored.

1. 1 aprilie 2026 la 08:26 UTCidentified

   We have identified an infrastructure issue currently impacting inbound call connectivity for regions outside of Europe. As a result, some users may face issues with incoming calls. We apologize for the interruption and will provide a further update as soon as the issue is resolved.

2. 1 aprilie 2026 la 08:52 UTCmonitoring

   We have successfully resolved the infrastructure issue that was impacting inbound call connectivity for regions outside of Europe. Service is now operating normally across all affected areas. Our team will continue to monitor the situation closely to ensure continued stability.

3. 14 aprilie 2026 la 16:19 UTCresolved

   Service is operating normally across all areas.

1. 25 februarie 2026 la 16:00 UTCinvestigating

   We are facing issues with calls and call history. Call history is not showing recent calls. Calls will appear with some delay. We are working on fixing the problem and synchronizing delayed data.

2. 25 februarie 2026 la 16:35 UTCresolved

   The situation is resolved, our systems have caught up with synchronizing delayed data.

1. 23 februarie 2026 la 12:35 UTCresolved

   On 19 February 2026 at 09:40 CET, we experienced an incident where **a portion of inbound calls to call groups did not reach available agents and were not connected**. **Impact:** Some inbound group calls were not successfully routed to online agents during the incident window. Other call types were not affected. **Root cause:** The issue was caused by a recent configuration change in our call routing layer. The change modified the routing logic responsible for delivering inbound calls to the system component that connects calls to agents, which resulted in certain calls not being properly forwarded. **Resolution:** The configuration change was reverted, restoring the previous routing logic. Call routing returned to normal operation, and we have confirmed stable behavior since resolution. **Preventive measures:** We are reviewing our change validation procedures to strengthen safeguards around routing-layer updates and reduce the risk of similar incidents in the future. We apologize for the disruption and appreciate your patience.

1. 21 ianuarie 2026 la 17:44 UTCinvestigating

   We’re experiencing issues with our service. All users are impacted and our team is actively working to resolve this. We will provide more details as soon as more information becomes available.

2. 21 ianuarie 2026 la 18:20 UTCmonitoring

   The issue has been identified and a fix has been implemented.

3. 22 ianuarie 2026 la 15:09 UTCresolved

   The implemented fix is functional and the incident has been resolved.

1. 14 ianuarie 2026 la 16:08 UTCidentified

   We are experiencing slower processing of calls causing some recent calls not visible in the call history.

2. 14 ianuarie 2026 la 19:32 UTCresolved

   The situation is resolved, our systems will process the missing records in following hours.

1. 16 decembrie 2025 la 10:33 UTCinvestigating

   We have identified an issue affecting browser-based calling caused by a recent update to Google Chrome (version 143). Due to this change, the **hold and unhold functionality is not working correctly**. When a call is placed on hold and then resumed, the call may become inactive, resulting in a dead call and the user being stuck on the calling screen. This issue also impacts **warm transfers and three-way calling**, as they rely on the same underlying behavior. Our engineering team has successfully reproduced the issue and is actively working on a fix. We will provide an update as soon as a fix is available. **Workaround:** If you experience issues with hold, unhold, warm transfer, or three-way calling, please use the **desktop application**, which continues to work as expected.

2. 16 decembrie 2025 la 12:58 UTCresolved

   A fix has been released

1. 5 decembrie 2025 la 09:04 UTCinvestigating

   CLOUDFLARE, a global leader in web service security, is affected by a major outage [https://www.cloudflarestatus.com/](https://www.cloudflarestatus.com/ "https://www.cloudflarestatus.com/") Various web services, including CloudTalk dashboards, are affected by intermittent issues; users are unable to access the service intermittently, and the server is responding with various errors (500). The CloudTalk services remain unaffected; only the access may be unavailable for periods of time. We are monitoring the services and advise the customers to watch this page and [https://www.cloudflarestatus.com/](https://www.cloudflarestatus.com/ "https://www.cloudflarestatus.com/")

2. 5 decembrie 2025 la 09:14 UTCresolved

   The Cloudflare problems have been resolved on Friday, 5th of December

1. 2 decembrie 2025 la 13:15 UTCidentified

   We have identified an issue with the Outbound VoiceAgent calls which are not being triggered. The team is working on a fix.

2. 2 decembrie 2025 la 13:34 UTCmonitoring

   A fix has been released and the team is monitoring the situation.

3. 2 decembrie 2025 la 13:46 UTCresolved

   Issue has been resolved.

1. 18 noiembrie 2025 la 13:32 UTCidentified

   CLOUDFLARE, a global leader in web service security, is affected by a major outage https://www.cloudflarestatus.com/ Various web services, including CloudTalk dashboards, are affected by intermittent issues; users are unable to access the service intermittently, and the server is responding with various errors (500). The CloudTalk services remain unaffected; only the access may be unavailable for periods of time. We are monitoring the services and advise the customers to watch this page and https://www.cloudflarestatus.com/

2. 19 noiembrie 2025 la 09:09 UTCresolved

   The Cloudflare problems have been resolved on Tuesday, the, the 18th of November

1. 10 noiembrie 2025 la 16:46 UTCidentified

   We have identified an issue with VoiceAgent calls that is impacting all Outbound call attempts, causing them not to be triggered. The team is implementing a fix and expect it to be released in the next 30 minutes.

2. 10 noiembrie 2025 la 17:21 UTCmonitoring

   All VoiceAgent calls are now triggered as expected. We're monitoring the released fix.

3. 13 noiembrie 2025 la 07:00 UTCresolved

   All VoiceAgent calls are now triggered as expected.

1. 7 noiembrie 2025 la 11:00 UTCinvestigating

   **Impact:** Users are currently unable to add, delete, or update contacts in CloudTalk. Additionally, adding tags to contacts is not functioning as expected. **Status:** Our engineering team is actively investigating the issue and working on a fix. We’ll share an update as soon as we have more information.

2. 7 noiembrie 2025 la 12:43 UTCresolved

   We have resolved the problem with contacts; everything is working as expected now. Preventive measures will be implemented to prevent recurrences

1. 6 noiembrie 2025 la 14:59 UTCidentified

   **What’s happening** We’re seeing degraded call quality affecting a subset of inbound and outbound calls to/from the United Kingdom (+44). The issue has been traced to an upstream carrier. **Impact** Some calls may experience no audio, choppy or robotic audio, high jitter/packet loss, or intermittent one-way audio. This affects only specific ranges of numbers; most traffic is unaffected.

2. 7 noiembrie 2025 la 09:55 UTCresolved

   The issue affecting call quality in the United Kingdom has been resolved by the transit carriers, and the service is functioning normally at this time.