57 incidente Cohesity înregistrate începând din ianuarie 2023, cu actualizări oficiale, componente afectate, durată și informații despre rezolvare.
GlobalSearch pe platforma Helios poate prezenta informații întârziate sau vechi. Am identificat problema şi echipa lucrează activ la o soluţie.
A fost implementată o soluţie şi monitorizăm rezultatele.
Acest incident a fost rezolvat
Traducere automată din actualizarea oficială a incidentului.
Investigăm o problemă care afectează consola de management Helios. Unii clienți pot experimenta erori, sarcini de pagină lentă, sau dificultăți în accesarea anumitor caracteristici UI. Operațiunile de rezervă și de recuperare care rulează deja pe clusterele dvs. nu sunt de așteptat să fie afectate. Echipa noastră de inginerie lucrează activ pentru a identifica cauza. Nu este nevoie să deschidem un caz de suport în acest moment; vom posta actualizări aici pe măsură ce mai multe informații devin disponibile.
Problema a fost identificată și echipa lucrează la implementarea fix.
A fost implementat un fix şi monitorizăm rezultatele
Acest incident a fost rezolvat.
Traducere automată din actualizarea oficială a incidentului.
În timpul întreținerii noastre planificate de infrastructură suport, am identificat probleme care afectează un subset de servicii. Fereastra de întreținere este încă în curs de desfășurare, iar echipa noastră de inginerie investighează în mod activ și lucrează pentru a restabili serviciul complet.
Continuăm să investigăm această problemă.
Am identificat cauza principală a problemei. Echipa noastră de inginerie pune în aplicare activ un fix.
A fost pusă în aplicare o soluţie şi monitorizăm mediul.
Acest incident a fost rezolvat.
Traducere automată din actualizarea oficială a incidentului.
GlobalSearch pe platforma Helios poate arăta informații întârziate sau vechi din cauza unei probleme neplanificate de sincronizare de fond. Echipa noastră a identificat cauza şi lucrează activ pentru a o rezolva. Vom posta o actualizare o dată sincronizare este din nou la normal !
Acest incident a fost rezolvat. Sincronizarea a revenit la normal.
Traducere automată din actualizarea oficială a incidentului.
Am fost conştienţi de o problemă din partea Microsoft privind degradarea serviciilor care afectează volumul de muncă al CSC. Înţelegerea noastră este că ei au remediat problema şi lucrurile ar trebui corectate. Dacă continuaţi să aveţi probleme, vă rugăm să contactaţi Coezity Support. Mai multe informații pot fi găsite la adresa: https://status.cloud.microsoft/m365/referreferer=serviceStatusRedirect
Traducere automată din actualizarea oficială a incidentului.
Investigăm în prezent o problemă intermitentă care afectează anumite locuri de muncă de rezervă Microsoft 365 (OneDrive and Mailbox Works). Unele obiecte pot fi raportate temporar ca fiind neprotejate, iar noile locuri de muncă de rezervă pot fi temporar în imposibilitatea de a rula. Vă rugăm să asigurați că acest lucru nu este atribuibil oricărei acțiuni din partea ta; echipa noastră a identificat cauza principală și este de a implementa un fix. Vom furniza actualizări suplimentare pe măsură ce acestea devin disponibile.
Această problemă a fost rezolvată.
Traducere automată din actualizarea oficială a incidentului.
Pagina de activitate și rapoartele privind platforma Helios pot prezenta informații întârziate sau vechi din cauza unei probleme neplanificate de sincronizare de fond. Echipa noastră a identificat cauza şi lucrează activ pentru a o rezolva. Vom posta o actualizare o dată sincronizare este din nou la normal !
Am implementat un fix, iar sincronizarea este de așteptat să se termine în următoarele șase ore. Vă vom ţine la curent cu progresul.
Pagina de activitate și rapoartele pe platforma Helios ar trebui să fie complet funcționale, fără întârziere acum.
Traducere automată din actualizarea oficială a incidentului.
We want to let you know that we are encountering issues with our Helios service. As a result of this you might experience frequent logout in the Management portal and device connector service. We are aggressively working to resolve the issues. We apologize for any inconvenience.
We have identified the root cause of the current outage and our team is actively working toward a resolution. This issue affects only CCS customers on Helios Gov. Customers managing on-premises clusters through Helios Gov are not impacted and can continue operating normally. We will share a further update as soon as one is available. We appreciate your patience.
We have deployed a fix to address the issue and are closely monitoring the situation to ensure stability. We will continue to keep you updated as we confirm full resolution. Thank you for your patience.
This incident has been resolved.
Some parts of the Helios platform, including the Activity Page and Reports, may display delayed or stale information due to recent system maintenance. Your data is safe we're actively re-syncing everything and will update you as soon as services are fully restored. Thank you for your patience.
This incident has been resolved.
AWS has notified us of some impacted nodes on specific availability zones in US-EAST-1 clusters. All backups are still running on impacted clusters. Cohesity has added more infrastructure to mitigate this issue, but backup jobs may run longer than expected. AWS expects to be restored to full capacity within a day.
AWS has resolved the issue. Everything seems to be back on line.
We identified some infrastructure issues and are currently replaying system data to ensure everything is up to date. As a result, some screens like Activity Page, Reporting etc. may show stale or delayed information. We're working to get everything synced as quickly as possible and appreciate your patience!
This incident has been resolved.
We want to let our customers know that we are currently working on an intermittent issue with logging into Helios via SSO integration. We are actively working to resolve the problem and will keep you updated on our progress.
The issue has been identified and a fix is being implemented.
A fix has been rolled out for this issue, and our internal monitoring indicates that all login issues have been resolved.
We identified some infrastructure issues and are currently replaying system data to ensure everything is up to date. As a result, some screens like Activity Page, Reporting etc. may show stale or delayed information. We're working to get everything synced as quickly as possible and appreciate your patience!
This incident has been resolved.
We want to inform our customers of an issue when adding a new cloud source to CCS or when doing a source refresh. These features are currently impacted and not functional. This impact stems from the current AWS outage in the Middle East region. We are working on a fix to address this issue. We will provide updates as we make progress.
This issue only impacts AWS cloud resources. Azure cloud resources are not impacted.
We are currently implementing a fix for this issue.
Fix is applied. Source refresh and adding new cloud sources should work. We will keep this open and monitoring over the next 24 hours.
We found some customers were still experiencing issues due to an edge case. Fix has been applied. Monitoring.
This issue should be resolved. If you continue to experience issues with adding resources or source refresh, please work with our support team.
We are currently experiencing an impact to our backend infrastructure in AWS ME-Central-1 region due to operational issues with our primary cloud provider (AWS). Our team is actively monitoring the situation and working to minimize any disruption. We will share updates here as soon as we have more information on resolution and restored availability
We are closely working with the AWS team to address issues in ME-Central-1 & ME-South-1 regions. We will continue to provide updates as we get more from our cloud provider.
We continue to work with the AWS team to address issues in ME-Central-1 & ME-South-1 regions. We will continue to provide updates as we get more from our cloud provider.
We are continuing to investigate this issue.
We are seeing connectivity issues related to Azure. We are currently investigating and will provide updates here. Our connections with AWS are not impacted.
We have identified the issue and have applied a fix and are closely monitoring.
This issue has been resolved.
We want to let our customers know that we are seeing connectivity issues between the Cohesity Cluster and the Helios service. We are currently looking into this issue, and we will update you on the progress. We really apologize for the inconvenience.
We want to let our customers know that activities on the Data Protect services are also impacted and we are aggressively working to resolve this issue.
We have identified the issue and are working on a fix. We will keep you updated on the progress.
A fix has been deployed, and we are closely monitoring the situation.
This incident has been resolved.
Customers with F3 O365 licenses may experience backup issues with a 403 response code. Microsoft is aware of the issue and is rolling out a fix. We will send out another notice when we believe it is resolved.
The issue has been identified and a fix is being implemented.
Microsoft has rolled out a fix and all should be resolved. If you are still experiencing issues, please reach out to our support team.
We want to let our customers know that we are seeing issues accessing the Helios services. We are working to resolve the problem as soon as possible. We apologize for the inconvenience.
Helios service is currently up and running. We are working to understand the root cause of the issue and will keep our customers posted on the update.
This incident has been resolved.
Our users may experience intermittent delays in seeing latest job updates in "Activity page & Reporting page". The team has identified the issue and is verifying the fix.
We have deployed a fix and are monitoring the system health.
This incident has been resolved.
