Istoricul incidentelor Coschedule

We are currently experiencing an issue that prevents users from connecting their personal Instagram accounts to our app. This issue does not affect Instagram Business or Creator accounts. Our team is actively working on resolving the issue, and we will provide updates as soon as more information is available.

The incident which prevents users from connecting personal Instagram accounts to CoSchedule is a permission Instagram has decided to remove from 3rd party applications like CoSchedule. If CoSchedule users are attempting to connect a new personal Instagram account OR reconnect an existing account, this will not be supported. Business or Creator accounts are not impacted and will continue to be supported. We recommend personal Instagram profiles be converted to a Business or Creator account by following instructions provided by Instagram here: How to setup a creator account on Instagram: https://help.instagram.com/2358103564437429 How to setup a business account on Instagram: https://help.instagram.com/502981923235522

Facebook and Instagram are currently experiencing issues sending messages and connecting profiles. We are working with Facebook to restore service as quickly as possible.

The issue affecting message sending and profile connection for Facebook and Instagram has been resolved.

One of our service providers is experiencing issues. This may impact the performance of some of our AI-based products. This includes Headline Studio Headline AI, Headline Studio Title Generators, CoSchedule Social Assistant, and CoSchedule Project Assistant. We are are working to restore service to all products.

We are continuing to investigate this issue.

Services restored for Headline Studio. We are continuing to investigate this issue with other services.

All issues have been resolved. All AI-features operational.

One of our service providers is experiencing issues. This may impact the performance of our platform. We are actively monitoring to ensure errors have been resolved.

This incident has been resolved.

We’re experiencing difficulties authenticating to newly created Facebook pages due to a recent unpublished change to Facebook’s API. This may prevent some accounts from authenticating properly. Rest assured, our team is actively working to resolve this issue. We apologize for any inconvenience this may cause and appreciate your patience as we restore full functionality. Thank you for your understanding!

We are continuing to work on a fix for this issue.

Facebook's API currently requires full access to be set in New Pages Experience. If you only have access to a Facebook page through Meta Business Suite you'll need access in the New Pages Experience before you're able to connect the page with CoSchedule. Here is a link to the instructions: https://coschedule.com/support/social-media/social-networks/facebook-page#trouble

Due to continued instability at Twitter and damaging policy limits, we will not be syncing social messages sent by 3rd party applications to calendars or gathering analytics from Twitter until February 5th. Messages sent through CoSchedule will continue to publish and be unaffected.

This incident has been resolved.

We are experiencing degraded performance and we are investigating.

This incident has been resolved.

We are experiencing degraded performance and we are investigating.

This incident has been resolved.

We are currently investigating an issue we are seeing when trying to reauthenticate Facebook or Instagram business accounts.

This has been resolved by Facebook/Meta. You should be able to reconnect Instagram and Facebook.

We are currently investigating an issue where messages appear to not be showing.

This incident has been resolved.

We're experiencing an elevated level of API errors and are currently looking into the issue.

This incident has been resolved.

We are currently investigating an issue with social sending.

We are continuing to investigate the issue with social sending.

We have identified the issue with social sending. We’re currently working on a fix.

This incident has been resolved.

We are experiencing unexpected downtime on the Twitter API. We've reached out to Twitter, and we're waiting on a response.

We are continuing to wait for a positive response from Twitter.

Unfortunately, Twitter did not respond to our multiple tickets. We were able to implement a solution that requires re-authentication.

We are currently investigating an issue with Twitter publishing.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We're experiencing an elevated level of errors due to an upstream issue with Amazon Web Services. We will continue to monitor the situation and post updates when possible.

Update from AWS: We have identified the root cause and are actively working toward resolution.

Update from AWS: We are beginning to see an improvement in error rates. We are continuing to work towards full recovery.

Many AWS services are now fully recovered and marked Resolved on this event. We are continuing to work to fully recover all services.

We are currently investigating an issue that is affecting some parts of the application

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

As you may know, Twitter has been undergoing many changes in the last few months. This week Twitter started changing its APIs affecting all applications using the Twitter platform. Unfortunately, the changes at Twitter are sometimes happening abruptly and without warning. The team at CoSchedule has been working incredibly hard to follow these changes and make the necessary updates to CoSchedule. We know how vital social sending is to our customers, and we take the responsibility of managing your schedule seriously. Please keep an eye on this page, as we will keep it up to date with any changes affecting Twitter functionality within CoSchedule. You may have received an email asking you to authenticate your Twitter profiles within CoSchedule's settings. Doing this will help restore your Twitter features within CoSchedule. At this time, we have had to scale back some of our Twitter social features to work with the latest Twitter API changes. Here is a breakdown of features that are impacted. Working Normally: Authenticating Twitter Profiles Scheduling & Posting Twitter Messages (Paid Accounts Only) Currently Disabled: Requeue Social Publishing for Twitter Profiles Sending Social Messages from a free Marketing Calendar Plan

We are getting new reports that some users are not able to publish at this time. We are working to restore services.

At this time CoSchedule’s Twitter integration is unavailable for all Marketing Suite and Marketing Calendar users. Here is the backstory... Last week, Twitter rolled out new pricing for its API and told businesses using the API that they had 30 days to move to the new paid plans. CoSchedule would need to move to the enterprise plan to support our customer base, and we submitted our application the same day they announced these changes. Three days after announcing these changes, Twitter began to block thousands of applications from using the API without warning or notice, including CoSchedule’s access. In addition, they blocked our access before responding to our request for enterprise access. We have since applied for enterprise access multiple times, contacted the API team multiple times, and received no response to any of our inquiries. Our team created workarounds and options to keep publishing operational, but Twitter continues to shut down these efforts without explaining why or what we can do. Twitter’s decisions here impact thousands of companies who have decided to build integrations with Twitter API. No company was too big to be banned from the API, as WordPress’s Jetpack integration with Twitter was also blocked. Read about how Twitter is handling these API changes in this article from Mashable At this time, we are still waiting to hear back from Twitter. Unfortunately, while we will continue to exhaust all possible options, there isn’t much we can do with a non-responsive partner.

At this time, we are still waiting to hear back from Twitter. See our update below from April 5th for additional details.

Effective immediately you will no longer be able to use CoSchedule for managing your Twitter accounts, including scheduling tweets, monitoring social conversations, viewing messages sent by other tools on your calendar, and analyzing Twitter performance using our analytics features. Read more in this article .

CoSchedule and Headline Studio are currently experiencing some database issues that are causing intermittent outages. Our team is actively working to find the root cause. We have implemented a temporary fix that should reduce some of the volatility. We are hopeful there won’t be any additional outages while we focus on a permanent solution

This incident has been resolved.

Due to database issues, we are seeing short periods of downtime with CoSchedule. We are currently investigating the issues.

This incident has been resolved.

We are currently investigating this issue.

This incident has been resolved.