Istoricul incidentelor Coveo Cloud

1. 26 august 2026 la 19:12 UTCinvestigating

   Investigăm o problemă care afectează paginile de căutare folosind constructorul găzduit din toate regiunile. Aceste pagini sunt în prezent indisponibile. Echipa noastră este de investigare și va posta actualizări regulate până la rezolvat.

2. 26 august 2026 la 19:25 UTCmonitoring

   Un fix a fost implementat și toate paginile de căutare găzduite sunt acum operaționale. Vom continua să monitorizăm îndeaproape situaţia.

3. 26 august 2026 la 20:17 UTCresolved

   Acest incident a fost rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 18 august 2026 la 16:34 UTCidentified

   Am identificat o problemă care afectează invitaţiile Grupului în regiunea SUA. Clienții ar putea fi în imposibilitatea de a invita un nou utilizator la organizația lor. Echipa noastră este deja de lucru pe atenuarea impactului și va posta actualizări regulate până la rezolvat. Dacă aveți nevoie de ajutor sau pentru a lua legătura cu noi, vă rugăm să vizitați portalul nostru de ajutor

2. 18 august 2026 la 16:52 UTCmonitoring

   Problema a fost rezolvată și monitorizăm activ acest serviciu. Mulţumesc pentru răbdare.

3. 18 august 2026 la 17:10 UTCresolved

   Serviciul a rămas complet operațional de la ultima actualizare. Acest incident este rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 4 august 2026 la 20:16 UTCinvestigating

   We're investigating an issue with a service provider affecting Generative Answering in the US region. You may see short-lived spikes in errors when fetching answers from CRGA or Agentic queries. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

2. 4 august 2026 la 21:30 UTCmonitoring

   The issue occurring with Generative Answering for some of our US customers has been fixed and we are closely monitoring the service. If you need help or to get in touch with us, please visit our Help Portal

3. 5 august 2026 la 00:48 UTCresolved

   Between 2:30 PM ET and 4:30 PM ET, a temporary degradation on one of our service providers occurred which caused intermittent errors when interacting with Generative Answering in the US during that time window. The issue has been resolved. If you need help or to get in touch with us, please visit our Help Portal

1. 17 iulie 2026 la 12:05 UTCinvestigating

   Investigăm o problemă care afectează căutarea comercială. Pentru un subset de clienți, unele domenii care au existat anterior pot lipsi din răspunsurile API suplimentare în comerț. Echipa noastră este de investigare și va posta actualizări regulate până la rezolvat. Dacă aveți nevoie de ajutor sau pentru a lua legătura cu noi, vă rugăm să vizitați portalul nostru de ajutor

2. 17 iulie 2026 la 12:26 UTCidentified

   Cauza principală a fost identificată și echipa noastră lucrează pentru atenuarea problemei.

3. 17 iulie 2026 la 12:48 UTCidentified

   Am identificat o soluţie şi ne aşteptăm ca problema să fie atenuată într-o oră. Clienţii care se bazează pe câmpurile standard existente în câmpul suplimentar sunt afectaţi. Această problemă poate fi rezolvată bazându-se direct pe câmpurile standard, în loc să le utilizeze prin intermediul unor domenii suplimentare

4. 17 iulie 2026 la 13:16 UTCmonitoring

   Fixarea a fost pusă în aplicare și confirmată pentru a lucra, eliminând impactul. Continuăm să monitorizăm serviciul.

5. 17 iulie 2026 la 13:55 UTCresolved

   Acest incident a fost rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 16 iulie 2026 la 10:56 UTCidentified

   Am identificat o problemă care afectează raportarea analizei și un subset de modele ML în regiunea SUA. Acest lucru împiedică actualizarea acțiunilor noastre de date și raportarea platformei. Datele observate pot fi întârziate. Echipa noastră este deja de lucru pe atenuarea impactului și va posta actualizări regulate până la rezolvat. Dacă aveți nevoie de ajutor sau pentru a lua legătura cu noi, vă rugăm să vizitați portalul nostru de ajutor

2. 16 iulie 2026 la 16:07 UTCidentified

   Am identificat cauza principală şi echipa noastră încă lucrează activ la rezolvarea problemei.

3. 17 iulie 2026 la 01:15 UTCidentified

   Echipa noastră a implementat reduceri de succes care au redus cel mai grav impact în majoritatea cazurilor. Cu toate acestea, un subset de clienți vor continua să vadă întârzieri în prospețimea datelor pentru datele utilizate în Consola de administrare. Continuăm să lucrăm pentru o atenuare completă.

4. 17 iulie 2026 la 01:48 UTCresolved

   Problema este acum complet atenuată și acest incident este rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 10 iulie 2026 la 18:12 UTCidentified

   We identified an issue with one of our infrastructure providers affecting search for a subset of commerce customers in all regions. You may see service unreachable messages at times. Our team is already working on mitigating the impact and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

2. 10 iulie 2026 la 18:31 UTCidentified

   We've identified that the impact was specifically scoped to Commerce Recommendations and Product Listing Pages. Regular search queries are unaffected. Our team is continuing to work on mitigating the problem and will post regular updates until solved.

3. 10 iulie 2026 la 18:54 UTCidentified

   We are seeing a progressive recovery of the issues affecting our infrastructure provider and the errors affecting Commerce Recommendations and Product Listing Pages are also trending down. The incident is still not fully resolved and sporadic errors are still observed at the moment.

4. 10 iulie 2026 la 19:50 UTCmonitoring

   The issue affecting Commerce Recommendations and Product Listing Pages has been fixed and we are closely monitoring the service. If you need help or to get in touch with us, please visit our Help Portal

5. 10 iulie 2026 la 21:40 UTCresolved

   This incident has been resolved.

1. 21 mai 2026 la 16:16 UTCidentified

   We identified an issue affecting a subset of requests sent to the Commerce Service in all regions. Recommendation requests where a product ID is either null or empty are currently being answered with 422 responses. Other requests are unaffected. Our team is already working on mitigating the impact and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

2. 21 mai 2026 la 16:53 UTCmonitoring

   A fix has been deployed and we are monitoring the results.

3. 21 mai 2026 la 17:52 UTCresolved

   This incident has been resolved.

1. 8 mai 2026 la 11:39 UTCidentified

   We're investigating an issue affecting the visibility of Document Logs in the US region. Some Document Logs may currently be unavailable as a result of an outage from one of our infrastructure providers. Our team is investigating potential mitigation actions and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

2. 8 mai 2026 la 14:56 UTCidentified

   We've identified the root cause and our team is working towards processing historical data.

3. 8 mai 2026 la 19:03 UTCmonitoring

   Historical data was fully reprocessed, Document Logs are now available as normal. The team is continuing to monitor the service closely.

4. 8 mai 2026 la 19:51 UTCresolved

   This incident has been resolved.

1. 29 aprilie 2026 la 15:01 UTCidentified

   We've identified an issue delaying ML model builds in the US region. Existing models refresh may fall behind schedule. Our team is investigating and will post regular updates until solved. ML Serving remains unaffected. If you need help or to get in touch with us, please visit our Help Portal

2. 29 aprilie 2026 la 16:31 UTCmonitoring

   A fix has been implemented and we will continue monitoring the results. Thank you for your patience.

3. 29 aprilie 2026 la 21:31 UTCresolved

   This incident has been resolved.

1. 27 aprilie 2026 la 20:47 UTCresolved

   Between 1:46PM EDT and 2:47PM EDT, a temporary degradation of the Commerce API occurred which affected response time latency in the US region during that time window. The issue has been fixed and we are closely monitoring the service. If you need help or to get in touch with us, please visit our Help Portal

1. 8 aprilie 2026 la 19:14 UTCidentified

   We identified an issue affecting Atomic v3 in all regions. Atomic V3 component can have issue loading. Our team is already working on mitigating the impact and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

2. 8 aprilie 2026 la 19:21 UTCmonitoring

   The issue has been fixed and we are actively monitoring this service. Thank you for your patience.

3. 8 aprilie 2026 la 19:56 UTCresolved

   The service has remained fully operational since the last update. This incident is resolved.

1. 3 aprilie 2026 la 21:53 UTCinvestigating

   We are investigating an issue affecting the Intent Aware Product Ranking Machine Learning models. Changes in catalogs may not be taken into account in a timely manner. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

2. 4 aprilie 2026 la 01:48 UTCmonitoring

   A fix has been implemented and we are monitoring the results. If you need help or to get in touch with us, please visit our Help Portal

3. 4 aprilie 2026 la 02:33 UTCresolved

   This incident has been resolved.

1. 27 martie 2026 la 02:33 UTCidentified

   We've identified an issue causing content refresh delays in our Australian hosting region. Your content might not be up to date. Our team is working on it and will post updates until solved. If you need help or to get in touch with us, please visit our Help Portal

2. 27 martie 2026 la 03:21 UTCidentified

   The root cause has been identified and a fix is currently being implemented.

3. 27 martie 2026 la 04:04 UTCmonitoring

   A fix has been implemented and we are monitoring the results. Content updates are now being processed again.

4. 27 martie 2026 la 04:16 UTCresolved

   This incident has been resolved. Thank you for your patience.

1. 4 martie 2026 la 06:22 UTCmonitoring

   We have identified an issue causing elevated source job refresh times. A fix has already been implemented and we are monitoring the results.

2. 4 martie 2026 la 06:26 UTCresolved

   This incident has been resolved.

1. 6 februarie 2026 la 22:24 UTCinvestigating

   We're currently investigating an issue causing degraded relevance with Automatic Relevance Tuning (ART) in all regions. If you need help or to get in touch with us, please visit our Help Portal

2. 6 februarie 2026 la 22:24 UTCinvestigating

   We are continuing to investigate this issue.

3. 6 februarie 2026 la 22:44 UTCidentified

   The cause has been identified and mitigation is in progress. We will provide an update once the situation is fully resolved.

4. 7 februarie 2026 la 01:00 UTCmonitoring

   The issue has been fixed. We are monitoring the situation closely to ensure a full recovery.

5. 7 februarie 2026 la 02:42 UTCresolved

   This incident has been resolved.

1. 13 ianuarie 2026 la 22:53 UTCmonitoring

   We identified and mitigated an issue affecting the Search Service in all regions. Queries were being throttled due to a system issue. Our team has applied a mitigation and we are actively monitoring this service. Thank you for your patience. If you need help or to get in touch with us, please visit our Help Portal

2. 13 ianuarie 2026 la 23:00 UTCmonitoring

   We are continuing to monitor for any further issues.

3. 13 ianuarie 2026 la 23:31 UTCresolved

   The service has remained fully operational since the last update. This incident is resolved.

1. 16 decembrie 2025 la 09:37 UTCidentified

   We identified an issue affecting Analytics Ingestion in the EU region. Due to an issue with a third-party infrastructure provider, reporting on analytic data is not currently possible. Our team is already working on mitigating the impact and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

2. 16 decembrie 2025 la 10:18 UTCidentified

   We identified an issue affecting Analytics Ingestion in the EU and US regions. Due to an issue with a third-party infrastructure provider, reporting on analytic data in the EU region is not currently possible. Additionally, Data Share feature for the US West (Oregon) region might be affected. Our team is continuing to work on mitigating the impact and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

3. 16 decembrie 2025 la 18:07 UTCidentified

   The issue with the third-party infrastructure provider has been resolved, processing of new data is back to normal. Data received during the outage is being processed. Reporting on analytics data in the EU region and Data Share in the US West (Oregon) region is affected. Our team is continuing to work on mitigating the impact and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

4. 17 decembrie 2025 la 02:20 UTCresolved

   The data received during the third-party outage has been processed. Reporting in EU and Data Share in US West (Oregon) should be back to normal. If you need help or to get in touch with us, please visit our Help Portal

1. 10 decembrie 2025 la 05:34 UTCidentified

   We're investigating an issue affecting analytics ingestion in the US, Europe and Australia regions. Events are still being ingested but there is increased latency in their processing. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

2. 10 decembrie 2025 la 06:12 UTCmonitoring

   The issue has been linked to an infrastructure provider and is now fixed. We are actively monitoring this service. Thank you for your patience.

3. 10 decembrie 2025 la 15:28 UTCresolved

   This incident has been resolved.

1. 21 noiembrie 2025 la 21:15 UTCmonitoring

   As of November 13, 2025, Zscaler reclassified coveo.com as "AI/ML Applications", causing access issues for some customers. This may block Coveo search results and related features. We recommend allow-listing Coveo domains/IPs in Zscaler and reviewing Zscaler's documentation on adding urls to allowlists .  If issues persist, please open a P1 ticket with Zscaler noting this impact. More details: Knowledge Article .

2. 24 noiembrie 2025 la 16:14 UTCresolved

   This incident has been resolved. Zscaler has reclassified coveo.com to "Other Information Technologies", resolving the access issues some customers were experiencing.

1. 20 octombrie 2025 la 09:50 UTCmonitoring

   An issue with an infrastructure provider has led to a partial degradation of some Coveo services. Mitigations are already ongoing at the level of infrastructure provider and therefore we are already seeing improvements happening. We will continue to monitor the issue until this is fully resolved.

2. 20 octombrie 2025 la 11:27 UTCmonitoring

   The underlying issues have been resolved by our infrastructure provider. Coveo services have been working normally since the last update and we are working on a document processing backlog that accumulated over the incident in the US region. All other region's document processing is caught up to real time.

3. 20 octombrie 2025 la 13:11 UTCidentified

   Due to the ongoing issue with our infrastructure provider, we are observing a degradation of Analytics Read services in the US region. Users of this service are currently seeing elevated error rates. We are also continuing to process the previously mentioned document processing backlog.

4. 20 octombrie 2025 la 13:50 UTCidentified

   All document processing backlogs have been processed, so indexed documents are now up to date for all customers in all regions. We are continuing to see elevated error rates on the Analytics Read service as the issue with our infrastructure provider is ongoing.

5. 20 octombrie 2025 la 15:11 UTCidentified

   We are continuing to see elevated error rates on the Analytics Read API and are now seeing some delays in Analytics Event Ingestion in the US region. No events are lost, at the moment they are being queued for processing.

6. 20 octombrie 2025 la 16:29 UTCidentified

   We are continuing to see elevated error rates on the Analytics Read API as well as continued delays in Analytics Event Ingestion in the US region. No events are lost, at the moment they are being queued for processing. Real-time Machine Learning features, such as Personalisation as You Go, are also impacted by the delay in Analytics Ingestion, impacting the quality of the results.

7. 20 octombrie 2025 la 17:37 UTCidentified

   We are continuing to see elevated error rates on the Analytics Read API as well as continued delays in Analytics Event Ingestion in the US region. No events are lost, at the moment they are being queued for processing. Real-time Machine Learning features, such as Personalisation as You Go, are also impacted by the delay in Analytics Ingestion, impacting the quality of the results. Capacity problems are also slowing down our crawling operations in the US region, introducing some delays for scheduled jobs. Your content for sources crawled by our infrastructure may not be up to date. Push API and Crawling Module sources remain up to date.

8. 20 octombrie 2025 la 18:39 UTCidentified

   We are continuing to see elevated error rates on the Analytics Read API as well as continued delays in Analytics Event Ingestion in the US region. No events are lost, at the moment they are being queued for processing. Real-time Machine Learning features, such as Personalisation as You Go, are also impacted by the delay in Analytics Ingestion, impacting the quality of the results. Capacity issues have improved in the US region, and Crawling is back to normal operations.

9. 20 octombrie 2025 la 20:46 UTCidentified

   We are seeing continued delays in Analytics Event Ingestion. No events are lost, at the moment they are being queued for processing. Real-time Machine Learning features, such as Personalisation as You Go, are also impacted by the delay in Analytics Ingestion, impacting the quality of the results. The elevated error rates which impacted the Analytics Read API in the last few hours have been mitigated and that service is now back to normal operations.

10. 20 octombrie 2025 la 21:42 UTCmonitoring

    All remaining impacted services have returned to normal operations since the last update. The Analytics Event Ingestion backlog has been processed, and the Real-Time Machine Learning features that depend on them are now all caught up. We are continuing to monitor all services closely.

11. 21 octombrie 2025 la 11:29 UTCresolved

    This incident has been resolved. All services have remained fully operational since the last update.