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    Istoricul incidentelor Dialogue

    56 incidente Dialogue înregistrate începând din decembrie 2024, cu actualizări oficiale, componente afectate, durată și informații despre rezolvare.

    Înapoi la starea actuală

    Le système ne parvient pas à emisar des fax Sistem care nu trimite faxuri

    A început 16 octombrie 2026 la 13:47 UTC · 1h 4m

    IssuesIncident minor
    Componente afectate
    Care Platform
    1. 16 octombrie 2026 la 13:47 UTCinvestigating

      În prezent investigăm această problemă.

    2. 16 octombrie 2026 la 14:11 UTCidentified

      Problema a fost identificată și se pune în aplicare o soluție.

    3. 16 octombrie 2026 la 14:45 UTCmonitoring

      A fost implementată o soluţie şi monitorizăm rezultatele.

    4. 16 octombrie 2026 la 14:51 UTCresolved

      Acest incident a fost rezolvat.

    Traducere automată din actualizarea oficială a incidentului.

    Notepad problema prevenirea crearii notelor pe CP / Problème avec Notepad empêchant la création de notes sur CP

    A început 9 septembrie 2026 la 20:03 UTC · 11m

    IssuesIncident minor
    Componente afectate
    Care Platform
    1. 9 septembrie 2026 la 20:03 UTCinvestigating

      În prezent investigăm această problemă.

    2. 9 septembrie 2026 la 20:14 UTCresolved

      Acest incident a fost rezolvat.

    Traducere automată din actualizarea oficială a incidentului.

    Fournisseur de téléphonie subit une degradation de service Furnizor de servicii de telefonie care se confruntă cu degradarea serviciilor

    A început 1 septembrie 2026 la 17:00 UTC · 0m

    Pending
    1. 3 septembrie 2026 la 15:51 UTCresolved

      În prezent investigăm această problemă.

    Traducere automată din actualizarea oficială a incidentului.

    Activation plus fréquente des épisodes // More frequent episode activation

    A început 6 august 2026 la 17:06 UTC · 12m

    IssuesIncident minor
    Componente afectate
    Care Platform
    1. 6 august 2026 la 17:06 UTCidentified

      English follows Une panne de notre fournisseur d'infonuagique entraîne une activation plus fréquente des épisodes. --- An outage from our cloud provider is increasing the rate of episode activation.

    2. 6 august 2026 la 17:15 UTCmonitoring

      English follows La situation semble être en train de se rétablir. --- The incident seems to be resolving.

    3. 6 august 2026 la 17:18 UTCresolved

      English follows L'incident est terminé --- The incident is resolved

    Imposibil d'assigner des fournisseurs aux épisodes sur CP // Imposibil de atribuit furnizorilor unor episoade pe CP

    A început 27 iulie 2026 la 14:23 UTC · 13m

    IssuesIncident minor
    Componente afectate
    Care Platform
    1. 27 iulie 2026 la 14:23 UTCinvestigating

      În prezent investigăm această problemă.

    2. 27 iulie 2026 la 14:35 UTCmonitoring

      A fost implementată o soluţie şi monitorizăm rezultatele.

    3. 27 iulie 2026 la 14:36 UTCresolved

      Acest incident a fost rezolvat.

    Traducere automată din actualizarea oficială a incidentului.

    Base de données Scribe rencontre des problèmes de latence liés à la charge // Baza de date Scribe care se confruntă cu probleme de latență induse de sarcină

    A început 14 iulie 2026 la 14:27 UTC · 1h 28m

    IssuesIncident minor
    Componente afectate
    Construire en santé - Member Web ApplicationConstruire en santé - Member Mobile ApplicationConsult + Member Mobile ApplicationCare PlatformDialogue Member Web ApplicationLumino Health Virtual Care Member Mobile ApplicationDialogue Member Mobile ApplicationLumino Health Virtual Care Member Web ApplicationConsult + Member Web Application
    1. 14 iulie 2026 la 14:27 UTCinvestigating

      În prezent investigăm această problemă.

    2. 14 iulie 2026 la 15:11 UTCidentified

      Problema a fost identificată și se pune în aplicare o soluție.

    3. 14 iulie 2026 la 15:26 UTCmonitoring

      A fost implementată o soluţie şi monitorizăm rezultatele.

    4. 14 iulie 2026 la 15:55 UTCresolved

      Acest incident a fost rezolvat.

    Traducere automată din actualizarea oficială a incidentului.

    Le pic d'utilisation de la base de données Scribe provoque diverses erreurs dans le CP // Scribe Database usage spike causing various errors in the CP

    A început 25 iunie 2026 la 23:36 UTC · 58m

    OutageIncident major
    Componente afectate
    Care Platform
    1. 25 iunie 2026 la 23:36 UTCinvestigating

      We are currently investigating this issue.

    2. 26 iunie 2026 la 00:34 UTCresolved

      This incident has been resolved.

    Échec de l'envoi des fax: compte de fax SR suspendu // Faxes failing to send: SR fax account suspended

    A început 15 iunie 2026 la 21:17 UTC · 15m

    IssuesIncident minor
    Componente afectate
    Care Platform
    1. 15 iunie 2026 la 21:17 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 15 iunie 2026 la 21:32 UTCresolved

      This incident has been resolved.

    la Plateforme de Soins ne se charge pas après une mise à jour // CP not loading after an update

    A început 1 iunie 2026 la 13:37 UTC · 50m

    IssuesIncident minor
    Componente afectate
    Care Platform
    1. 1 iunie 2026 la 13:37 UTCinvestigating

      We are currently investigating this issue.

    2. 1 iunie 2026 la 13:51 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 1 iunie 2026 la 14:10 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 1 iunie 2026 la 14:27 UTCresolved

      This incident has been resolved.

    Impossible de se connecter // Unable to login and sign up

    A început 27 mai 2026 la 21:00 UTC · 11m

    OutageIncident major
    Componente afectate
    Construire en santé - Member Web ApplicationConstruire en santé - Member Mobile ApplicationConsult + Member Mobile ApplicationDialogue Member Web ApplicationLumino Health Virtual Care Member Mobile ApplicationDialogue Member Mobile ApplicationLumino Health Virtual Care Member Web ApplicationConsult + Member Web Application
    1. 27 mai 2026 la 21:00 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 27 mai 2026 la 21:03 UTCidentified

      We are continuing to work on a fix for this issue.

    3. 27 mai 2026 la 21:06 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 27 mai 2026 la 21:11 UTCresolved

      This incident has been resolved.

    Problème avec les activités des moniteurs Google // Activities for Google trackers are failing

    A început 20 aprilie 2026 la 14:32 UTC · 2h 12m

    IssuesIncident minor
    Componente afectate
    Construire en santé - Member Mobile ApplicationConsult + Member Mobile ApplicationLumino Health Virtual Care Member Mobile ApplicationDialogue Member Mobile Application
    1. 20 aprilie 2026 la 14:32 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 20 aprilie 2026 la 16:44 UTCresolved

      This incident has been resolved.

    Les nouveaux usagers ne peuvent pas se connecter à l'application // New users cannot login

    A început 10 aprilie 2026 la 15:10 UTC · 27m

    IssuesIncident minor
    Componente afectate
    Construire en santé - Member Web ApplicationConstruire en santé - Member Mobile ApplicationConsult + Member Mobile ApplicationDialogue Member Web ApplicationLumino Health Virtual Care Member Mobile ApplicationDialogue Member Mobile ApplicationLumino Health Virtual Care Member Web ApplicationConsult + Member Web Application
    1. 10 aprilie 2026 la 15:10 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 10 aprilie 2026 la 15:17 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 10 aprilie 2026 la 15:37 UTCresolved

      This incident has been resolved.

    Impossible de se connecter // Unable to login

    A început 2 aprilie 2026 la 16:04 UTC · 8m

    OutageIncident major
    Componente afectate
    Construire en santé - Member Web ApplicationConstruire en santé - Member Mobile ApplicationConsult + Member Mobile ApplicationCare PlatformDialogue Member Web ApplicationLumino Health Virtual Care Member Mobile ApplicationDialogue Member Mobile ApplicationLumino Health Virtual Care Member Web ApplicationConsult + Member Web Application
    1. 2 aprilie 2026 la 16:04 UTCinvestigating

      We are currently investigating this issue.

    2. 2 aprilie 2026 la 16:07 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 2 aprilie 2026 la 16:11 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 2 aprilie 2026 la 16:12 UTCresolved

      This incident has been resolved.

    Les rapports clients ne sont pas disponibles // Client reports are not available

    A început 23 martie 2026 la 19:04 UTC · 5h 39m

    OutageIncident major
    Componente afectate
    Presto Client Reports
    1. 23 martie 2026 la 19:04 UTCinvestigating

      Les rapports clients sont indisponibles dans le portail d'administration de Dialogue (Presto), en raison d'un problème avec un de nos fournisseurs de services. Client reports are currently not available through Dialogue's administration portal (Presto), due to an outage from our reporting platform vendor.

    2. 24 martie 2026 la 00:43 UTCresolved

      L'accès aux rapports a été rétabli. Access to reports has been restored.

    Les disponibilités de rendez-vous ne s'affichent pas // Appointment availabilities are not displaying

    A început 19 martie 2026 la 22:10 UTC · 20m

    OutageIncident major
    Componente afectate
    Construire en santé - Member Web ApplicationConstruire en santé - Member Mobile ApplicationConsult + Member Mobile ApplicationCare PlatformDialogue Member Web ApplicationLumino Health Virtual Care Member Mobile ApplicationDialogue Member Mobile ApplicationLumino Health Virtual Care Member Web ApplicationConsult + Member Web Application
    1. 19 martie 2026 la 22:10 UTCinvestigating

      Nous avons identifié un problème au niveau de la prise de rendez-vous et de la gestion des disponibilités de l'équipe de soins. Notre équipe travaille à déterminer la cause avec notre fournisseur de service. We have identified an issue with appointment booking and care team schedule management. Our team is working on identifying the root cause with our service provider.

    2. 19 martie 2026 la 22:22 UTCmonitoring

      Nous avons identifié et résolu la cause du problème - les disponibilités s'affichent correctement de nouveau. Our team has identified and resolved the root cause of the problem - availabilities are now displaying normally again.

    3. 19 martie 2026 la 22:29 UTCresolved

      Le problème a été résolu. The problem has been fully resolved.

    Difficultés avec appels vidéo // Video call issues

    A început 5 martie 2026 la 22:46 UTC · 19h 4m

    OutageIncident major
    Componente afectate
    Construire en santé - Member Web ApplicationConstruire en santé - Member Mobile ApplicationConsult + Member Mobile ApplicationCare PlatformDialogue Member Web ApplicationLumino Health Virtual Care Member Mobile ApplicationDialogue Member Mobile ApplicationLumino Health Virtual Care Member Web ApplicationConsult + Member Web Application
    1. 5 martie 2026 la 22:46 UTCinvestigating

      Nous avons identifié des difficultés de connection aux appels vidéo pour la majorité des usagers. Notre équipe travaille à identifier et résoudre le problème. We have identified connection issues with video calls for most users. Our team is investigating and working towards resolving the problem.

    2. 5 martie 2026 la 23:58 UTCinvestigating

      Nous avons mis en place des mesures alternatives pour permettre à notre équipe de soins de procéder aux consultations malgré ces difficultés techniques. D'autres mises à jour seront disponibles lorsque nous aurons identifié la cause principale du problème d'origine. We've implemented alternate methods to enable our care team to proceed with consultations as usual despite these technical issues. Additional updates will be available when our team has identified the root cause of the original issue.

    3. 6 martie 2026 la 17:50 UTCresolved

      Notre équipe a identifié et résolu la source du problème. Les appels vidéo fonctionnent normalement de nouveau. Our team has identified and resolved the root cause of the issue. Video calls are working normally again.

    Données de bien-être incorrectes dans les rapports clients // Wrong wellness data shown in client reports

    A început 5 martie 2026 la 16:30 UTC · 0m

    Pending
    1. 11 martie 2026 la 16:30 UTCresolved

      We are currently investigating this issue.

    Certains fournisseurs de soins n'ont pas pu voir les détails du profil CP des membres // Some service providers could not view members' CP profile details

    A început 2 martie 2026 la 20:30 UTC · 0m

    Pending
    1. 2 martie 2026 la 22:36 UTCresolved

      We are currently investigating this issue.

    Les rapports clients ne sont pas disponibles // Client reports are not available

    A început 26 februarie 2026 la 00:15 UTC · 1h 20m

    IssuesIncident minor
    Componente afectate
    Admin Portal
    1. 26 februarie 2026 la 00:15 UTCinvestigating

      Les rapports clients sont indisponibles dans le portail d'administration de Dialogue (Presto), en raison d'un problème avec un de nos fournisseurs de services. La mise en place d'une solution est en cours. Client reports are currently not available through Dialogue's administration portal (Presto), due to an outage from our reporting platform vendor. A solution is being implemented.

    2. 26 februarie 2026 la 01:35 UTCresolved

      Le problème a été résolu. The problem has been resolved.

    Les rapports clients ne sont pas disponibles // Client reports are not available

    A început 12 februarie 2026 la 21:17 UTC · 17m

    OutageIncident critic
    Componente afectate
    Presto Client Reports
    1. 12 februarie 2026 la 21:17 UTCidentified

      Les rapports clients sont indisponibles dans le portail d'administration de Dialogue (Presto), en raison d'un problème avec un de nos fournisseurs de services. La mise en place d'une solution est en cours. Client reports are currently not available through Dialogue's administration portal (Presto), due to an outage from our reporting platform vendor. A solution is being implemented.

    2. 12 februarie 2026 la 21:33 UTCmonitoring

      Une solution a été mise en place par notre fournisseur. Nous continuons de suivre la situation. A solution has been put in place by our vendor. We are monitoring the situation.

    3. 12 februarie 2026 la 21:33 UTCresolved

      L'accès aux rapports a été rétabli. Access to reports has been restored.