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Istoricul incidentelor Diligent

50 incidente Diligent înregistrate începând din octombrie 2025, cu actualizări oficiale, componente afectate, durată și informații despre rezolvare.

Înapoi la starea actuală

Boards / Entities - Service Access Issues in US Region

A început 4 iulie 2026 la 21:29 UTC 23m

OutageIncident critic

Componente afectate

Entities (North America - US)Boards (North America - US)

4 iulie 2026 la 21:29 UTCinvestigating
Boards and Entities users in the US region are experiencing service connectivity issues, resulting in intermittent access and degraded application availability. The team is actively investigating the issue and working to restore normal service.
4 iulie 2026 la 21:44 UTCidentified
The issue has been identified and a fix is being implemented.
4 iulie 2026 la 21:46 UTCmonitoring
A fix has been implemented and we are monitoring the results.
4 iulie 2026 la 21:52 UTCresolved
This incident has been resolved.

BoardDocs - Users Are Unable To Access Site in the US Region

A început 22 iunie 2026 la 13:09 UTC 4h 34m

OutageIncident critic

Componente afectate

BoardDocs (North America - US)

22 iunie 2026 la 13:09 UTCinvestigating
Users are unable to access the site in the US region. We are currently investigating. Thank you for your understanding and patience!
22 iunie 2026 la 13:20 UTCidentified
The issue has been identified and a fix is being implemented.
22 iunie 2026 la 17:38 UTCmonitoring
A fix has been implemented and we are monitoring the results.
22 iunie 2026 la 17:44 UTCresolved
This incident has been resolved.

Results - Service Degradation Impacting Users In Non-US Regions

A început 28 mai 2026 la 03:23 UTC 1h 37m

OutageIncident critic

Componente afectate

Results (South America - Brazil)Results (Asia Pacific - Singapore)Results (Asia Pacific - Australia)Results (Europe - Germany)Results (Africa - South Africa)Results (Europe - UK)Results (North America - Canada)Results (Asia Pacific - Japan)

28 mai 2026 la 03:23 UTCidentified
Users are currently experiencing service degradation in non-US regions. The Results app remains accessible via the highbond.com domain while we investigate the issue. Thank you for your understanding and patience!
28 mai 2026 la 04:29 UTCmonitoring
A fix has been implemented and we are monitoring the results.
28 mai 2026 la 05:00 UTCresolved
This incident has been resolved.

Diligent One Platform and Multiple Diligent Products - Users are Experiencing Service Degradation

A început 27 mai 2026 la 20:03 UTC 23m

OutageIncident critic

27 mai 2026 la 20:03 UTCinvestigating
We are currently investigating this issue.
27 mai 2026 la 20:16 UTCidentified
The issue has been identified and a fix is being implemented.
27 mai 2026 la 20:18 UTCmonitoring
A fix has been implemented and we are monitoring the results.
27 mai 2026 la 20:26 UTCresolved
This incident has been resolved.

Boards | BoardDocs | BoardEffect | Entities - Intermittent Service Degradation Affecting Users in the US

A început 24 mai 2026 la 08:14 UTC 7h 37m

OutageIncident critic

Componente afectate

Entities (North America - US)BoardDocs (North America - US)BoardEffect (North America - US)Boards (North America - US)

24 mai 2026 la 08:14 UTCinvestigating
Users are intermittently experiencing service degradation in the US region. We are currently investigating. Thank you for your understanding and patience.
24 mai 2026 la 08:47 UTCidentified
The issue has been identified and a fix is being implemented.
24 mai 2026 la 11:53 UTCidentified
Boards, BoardEffect, and Entities are currently stable, and all services have recovered except **BoardDocs**, which continues to experience intermittent performance issues. Our teams are actively working to resolve the remaining impact and will provide additional updates as progress is made.
24 mai 2026 la 13:09 UTCmonitoring
A fix has been implemented and we are monitoring the results.
24 mai 2026 la 15:51 UTCresolved
This incident has been resolved.

Third-Party Manager - Users Are Not Able To Access The Site In The US region

A început 22 mai 2026 la 09:54 UTC 1h 22m

OutageIncident critic

Componente afectate

Third Party Manager (North America - US)

22 mai 2026 la 09:54 UTCidentified
Users are not able to access the site in the US region. We are currently investigating. Thank you for your understanding and patience!
22 mai 2026 la 11:06 UTCmonitoring
A fix has been implemented and we are monitoring the results.
22 mai 2026 la 11:16 UTCresolved
This incident has been resolved.

Boards – Users Are Not Able To Access The Application In The APAC Region

A început 20 mai 2026 la 02:54 UTC 1h 8m

OutageIncident critic

Componente afectate

Boards (Asia Pacific - Australia)

20 mai 2026 la 02:54 UTCinvestigating
Users are not able to access the application in the APAC region. We are currently investigating. Thank you for your understanding and patience!
20 mai 2026 la 02:55 UTCidentified
The issue has been identified and a fix is being implemented.
20 mai 2026 la 03:42 UTCmonitoring
A fix has been implemented and we are monitoring the results.
20 mai 2026 la 04:03 UTCresolved
This incident has been resolved.

Boards - Users Are Not Able Not Access The Application In The EU Region

A început 12 mai 2026 la 10:00 UTC 38m

OutageIncident critic

Componente afectate

Boards (Europe - Germany)

12 mai 2026 la 10:00 UTCinvestigating
Users are not able to access the application in the EU region. We are currently investigating. Thank you for your understanding and patience!
12 mai 2026 la 10:03 UTCidentified
The issue has been identified and a fix is being implemented.
12 mai 2026 la 10:14 UTCmonitoring
A fix has been implemented and we are monitoring the results.
12 mai 2026 la 10:37 UTCresolved
This incident has been resolved.

BoardDocs - Some users are unable to access the Diligent BoardDocs application

A început 1 mai 2026 la 15:30 UTC 13d 23h

OutageIncident critic

Componente afectate

BoardDocs (North America - US)

1 mai 2026 la 15:30 UTCinvestigating
We are currently investigating this issue.
1 mai 2026 la 22:55 UTCinvestigating
We are currently investigating an issue that is preventing users from accessing BoardDocs. We understand the impact of this disruption and sincerely apologize for the inconvenience. This is a high-priority issue, and our senior engineers are actively working to address it. We will share more information as soon as it becomes available. Please continue to monitor this page for the most up to date information.
1 mai 2026 la 23:58 UTCidentified
The issue has been identified and a fix is being implemented.
1 mai 2026 la 23:58 UTCmonitoring
A fix has been implemented and we are monitoring the results.
4 mai 2026 la 12:27 UTCmonitoring
A fix has been implemented and our senior engineers continue to monitor the results. We appreciate your continued support and apologize for any disruption. Please continue to monitor this page for the most up to date information.
4 mai 2026 la 21:57 UTCmonitoring
The BoardDocs system is online and stable at this time. We are actively monitoring the results and are prepared to act should any further issues occur. Please continue to monitor this page for the most up to date information.
7 mai 2026 la 15:17 UTCinvestigating
We are currently investigating an issue that is preventing users from accessing BoardDocs. We sincerely apologize for the inconvenience. We will share more information as soon as it becomes available. Please continue to monitor this page for the most up to date status.
7 mai 2026 la 15:52 UTCmonitoring
The BoardDocs system is online and available at this time. We are performing additional maintenance to increase capacity. Please continue to monitor this page for the most up to date information. If you are unable to login, please follow the instructions at this page (https://www.diligent.com/support/boarddocs-incident-update) to ensure there is no local browser issue impacting your ability to log in.
15 mai 2026 la 15:23 UTCresolved
This incident has been resolved.

BoardDocs - Sites Are Inaccessible In The US Region

A început 27 aprilie 2026 la 13:07 UTC 1d 9h

OutageIncident critic

Componente afectate

BoardDocs (North America - US)

27 aprilie 2026 la 13:07 UTCinvestigating
Users are unable to access their sites in the US region. We are currently investigating. Thank you for your understanding and patience!
27 aprilie 2026 la 16:41 UTCidentified
.The issue has been identified and a fix is being implemented.
27 aprilie 2026 la 17:35 UTCidentified
The issue has been identified and a fix is being implemented
27 aprilie 2026 la 20:08 UTCinvestigating
Please be aware that teams are still actively engaged and working on this issue. We understand this issue is frustrating and are doing everything we can to resolve it as quickly as possible.
27 aprilie 2026 la 20:27 UTCinvestigating
We are currently investigating this issue.
28 aprilie 2026 la 13:03 UTCinvestigating
Our senior engineering team continues to actively investigate a performance issue impacting BoardDocs. The issue is being treated as a priority, and we have engaged the vendor to assist with resolution
28 aprilie 2026 la 18:30 UTCidentified
The issue has been identified and a fix is being implemented.
28 aprilie 2026 la 18:30 UTCmonitoring
A fix has been implemented and we are monitoring the results.
28 aprilie 2026 la 22:08 UTCresolved
This incident has been resolved.

Diligent One Platform - Users Are Intermittently Unable To Access D1P Across Regions

A început 20 aprilie 2026 la 10:47 UTC 1h 51m

OutageIncident critic

20 aprilie 2026 la 10:47 UTCinvestigating
Users are intermittently unable to access D1P in the across region. We are currently investigating. Thank you for understanding and patience.
20 aprilie 2026 la 11:04 UTCidentified
The issue has been identified and a fix is being implemented.
20 aprilie 2026 la 11:08 UTCmonitoring
A fix has been implemented and we are monitoring the results.
20 aprilie 2026 la 12:38 UTCresolved
This incident has been resolved.

Diligent Data Room - Service Disruption in UK Region

A început 19 aprilie 2026 la 00:38 UTC 2h 58m

OutageIncident critic

Componente afectate

Diligent Data Room (Europe - UK)

19 aprilie 2026 la 00:38 UTCinvestigating
Users in the UK region are experiencing temporary difficulty accessing the Diligent Data Room. During this time, the application is unavailable and the issue is being addressed as quickly as possible.
19 aprilie 2026 la 02:33 UTCidentified
The issue has been identified and a fix is being implemented.
19 aprilie 2026 la 03:27 UTCmonitoring
A fix has been implemented and we are monitoring the results.
19 aprilie 2026 la 03:36 UTCresolved
This incident has been resolved.

Boards - Some Clients Unable To Access Their Site Intermittently In APAC and CA Regions

A început 13 aprilie 2026 la 08:23 UTC 51m

OutageIncident major

Componente afectate

Boards (North America - Canada)Boards (Asia Pacific - Australia)

13 aprilie 2026 la 08:23 UTCinvestigating
We are currently investigating this incident. Thank you for your patience.
13 aprilie 2026 la 08:34 UTCidentified
The issue has been identified and a fix is being implemented.
13 aprilie 2026 la 08:42 UTCmonitoring
A fix has been implemented and we are monitoring the results.
13 aprilie 2026 la 09:14 UTCresolved
This incident has been resolved.

Salesforce Outage - Investigating

A început 17 martie 2026 la 05:37 UTC 2h 55m

OutageIncident critic

17 martie 2026 la 05:37 UTCinvestigating
We are currently experiencing a service disruption from Salesforce and following up with the Salesforce team. We apologize for any inconvenience.
17 martie 2026 la 06:36 UTCidentified
The issue has been identified and a fix is being implemented.
17 martie 2026 la 08:28 UTCmonitoring
A fix has been implemented and we are monitoring the results.
17 martie 2026 la 08:32 UTCresolved
This incident has been resolved.

Boards - Users Unable To Login Using Existing Password

A început 27 februarie 2026 la 23:22 UTC 2h 25m

OutageIncident critic

Componente afectate

Boards (North America - US)

27 februarie 2026 la 23:22 UTCinvestigating
We are currently investigating this issue.
28 februarie 2026 la 01:13 UTCidentified
The issue has been identified and a fix is being implemented.
28 februarie 2026 la 01:13 UTCmonitoring
A fix has been implemented and we are monitoring the results.
28 februarie 2026 la 01:47 UTCresolved
This incident has been resolved.

Diligent Contact Center - Users are unable to contact the Support Team through the UK phone line

A început 27 februarie 2026 la 13:41 UTC 23h 56m

OutageIncident major

Componente afectate

Contact Center (North America - US)

27 februarie 2026 la 13:41 UTCinvestigating
Users are currently unable to reach the Support Team via the UK support number (+44-800-234-6580). We are actively investigating the issue with our third party provider. In the meantime, you can reach us through our global support number (+1-973-939-9381) or via email (support@diligent.com). Thank you for your understanding and patience!
27 februarie 2026 la 15:55 UTCidentified
The issue has been identified and a fix is being implemented.
28 februarie 2026 la 13:22 UTCmonitoring
A fix has been implemented and we are monitoring the results.
28 februarie 2026 la 13:36 UTCresolved
This incident has been resolved.

Third Party Manager - Third Party Manager is down in the US region

A început 24 februarie 2026 la 19:52 UTC 33m

OutageIncident critic

Componente afectate

Third Party Manager (North America - US)

24 februarie 2026 la 19:52 UTCinvestigating
Third Party Manager is unavailable in the US Region
24 februarie 2026 la 19:55 UTCidentified
The issue has been identified and a fix is being implemented.
24 februarie 2026 la 19:56 UTCmonitoring
A fix has been implemented and we are monitoring the results.
24 februarie 2026 la 20:25 UTCresolved
This incident has been resolved.

Boards - Users are unable to access the application in US, CA and EU regions

A început 24 februarie 2026 la 14:17 UTC 20m

OutageIncident critic

Componente afectate

Boards (North America - Canada)Boards (Europe - Germany)Boards (North America - US)

24 februarie 2026 la 14:17 UTCinvestigating
Users are unable to access the application in US, CA and EU regions. We are currently investigating. Thank you for your understanding and patience!
24 februarie 2026 la 14:26 UTCidentified
The issue has been identified and a fix is being implemented.
24 februarie 2026 la 14:29 UTCmonitoring
A fix has been implemented and we are monitoring the results.
24 februarie 2026 la 14:37 UTCresolved
This incident has been resolved.

Third Party Manager - Application is unavailable in the US Region

A început 19 februarie 2026 la 20:47 UTC 15m

OutageIncident critic

Componente afectate

Third Party Manager (North America - US)

19 februarie 2026 la 20:47 UTCidentified
Users are unable to log in to Third Party Manager in the US Region
19 februarie 2026 la 20:52 UTCmonitoring
A fix has been implemented and we are monitoring the results.
19 februarie 2026 la 21:02 UTCresolved
This incident has been resolved.

Equity - Users are unable to access the application in the US region

A început 19 februarie 2026 la 06:08 UTC 2h 48m

OutageIncident critic

Componente afectate

Equity (North America - US)

19 februarie 2026 la 06:08 UTCinvestigating
Users are unable to access the application in the US region. We are currently investigating. Thank you for your understanding and patience!
19 februarie 2026 la 06:12 UTCidentified
The issue has been identified and a fix is being implemented.
19 februarie 2026 la 08:00 UTCmonitoring
A fix has been implemented and we are monitoring the results.
19 februarie 2026 la 08:56 UTCresolved
This incident has been resolved.

Istoricul incidentelor Diligent | Uptimus