Istoricul incidentelor Documo

1. 16 octombrie 2026 la 19:13 UTCidentified

   Investigăm în prezent o problemă care împiedică furnizarea de noi numere fără taxe. Clientii care incearca sa adauge un numar fara taxa (888, 833, etc.) pot vedea eroarea de a obtine numerele disponibile. Vă rugăm să încercați din nou mai târziu. De asemenea, pot fi create conturi noi fără ca numărul lor fără taxă să fie atribuit automat. Numerele locale pot fi furnizate fără probleme. Echipa noastră lucrează cu partenerii noştri de transport din amonte la o rezoluţie. Update de urmat.

2. 16 octombrie 2026 la 21:19 UTCresolved

   Acest incident a fost rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 25 august 2026 la 16:03 UTCinvestigating

   Investigăm în prezent o problemă care cauzează întreruperi ale portalului nostru. Echipa noastră lucrează sârguincios pentru a rezolva. Update de urmat.

2. 25 august 2026 la 16:34 UTCidentified

   Problema a fost identificată și se pune în aplicare o soluție. Update de urmat.

3. 25 august 2026 la 17:23 UTCmonitoring

   A fost implementată o soluţie şi monitorizăm rezultatele.

4. 25 august 2026 la 18:58 UTCresolved

   Acest incident a fost rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 3 august 2026 la 12:52 UTCinvestigating

   Investigăm în prezent o problemă care determină utilizatorii să primească erori de ieșire atunci când încearcă să trimită faxuri. Update de urmat.

2. 3 august 2026 la 14:02 UTCresolved

   Acest incident a fost rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 21 iulie 2026 la 20:54 UTCinvestigating

   Investigăm în prezent o problemă care cauzează o perioadă de așteptare mai lungă decât de obicei pentru ca documentele să fie prelucrate folosind produsul nostru IDP. Mai multe actualizări de urmat.

2. 21 iulie 2026 la 21:05 UTCidentified

   Problema a fost identificată și se pune în aplicare o soluție.

3. 21 iulie 2026 la 22:31 UTCmonitoring

   A fost implementată o soluţie şi monitorizăm rezultatele. Acest incident a creat un backlog de documente care trebuie să fie prelucrate și ne așteptăm ca backlog-ul să fie eliminate în următoarele două ore.

4. 21 iulie 2026 la 23:09 UTCresolved

   Acest incident a fost rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 8 iulie 2026 la 16:56 UTCidentified

   We have identified an issue causing errors when a subset of user's attempt to send a fax using our email to fax feature. A fix is currently being implemented. Updates to come.

2. 8 iulie 2026 la 17:39 UTCresolved

   This incident has been resolved.

1. 8 iulie 2026 la 14:52 UTCidentified

   We have identified an issue causing errors when a subset of user's attempt to send a fax using our email to fax feature. A fix is currently being implemented. Updates to come.

2. 8 iulie 2026 la 15:58 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 8 iulie 2026 la 16:23 UTCresolved

   This incident has been resolved.

1. 29 iunie 2026 la 15:26 UTCidentified

   We are currently experiencing outbound fax delays due to an ongoing issue affecting Google Cloud global networking services. Our platform relies on these resources, and the disruption may result in increased outbound fax processing times. Our team is actively monitoring the situation and working with our infrastructure providers to minimize customer impact. We will continue to provide updates as more information becomes available.

2. 29 iunie 2026 la 16:49 UTCmonitoring

   We are seeing improvements in outbound fax processing and queue times as upstream Google Cloud services continue to recover. At this time, we have moved the incident to a monitoring state and will continue to closely observe system performance until full stability is confirmed. Please note that a backlog of outbound faxes accumulated during the disruption, and our systems will continue working through this queue as processing returns to normal.

3. 29 iunie 2026 la 21:46 UTCresolved

   This incident has been resolved.

1. 16 iunie 2026 la 15:05 UTCinvestigating

   We are currently investigating an issue causing disruptions with our API and fax services for a subset of customers. Our team is working diligently to resolve. Updates to follow.

2. 16 iunie 2026 la 15:06 UTCidentified

   The issue has been identified and a fix is being implemented. Updates to follow.

3. 16 iunie 2026 la 15:09 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 16 iunie 2026 la 15:45 UTCmonitoring

   We are continuing to monitor for further issues. Updates to follow.

5. 16 iunie 2026 la 16:56 UTCresolved

   This incident has been resolved.

1. 15 iunie 2026 la 14:51 UTCinvestigating

   We are currently investigating an issue causing disruptions with our API, portal, and fax services. Our team is working diligently to resolve. Updates to follow.

2. 15 iunie 2026 la 15:07 UTCinvestigating

   We are continuing to investigate this issue.

3. 15 iunie 2026 la 15:23 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 15 iunie 2026 la 16:41 UTCresolved

   This incident has been resolved.

1. 10 iunie 2026 la 16:16 UTCinvestigating

   We are currently investigating an issue causing a subset of users to receive large amounts of email suppression notifications. Updates to follow.

2. 10 iunie 2026 la 16:18 UTCidentified

   The issue has been identified and a fix is being implemented. Updates to follow.

3. 10 iunie 2026 la 17:27 UTCresolved

   This incident has been resolved.

1. 3 iunie 2026 la 13:26 UTCinvestigating

   We are currently investigating an issue causing UUID errors when attempting to open faxes within the web portal. Updates to follow.

2. 3 iunie 2026 la 14:27 UTCmonitoring

   A fix has been implemented and we are monitoring the results. Updates to follow.

3. 3 iunie 2026 la 15:09 UTCresolved

   This incident has been resolved.

1. 27 aprilie 2026 la 21:15 UTCinvestigating

   We are currently investigating an issue causing all FaxBridge devices to appear offline, FMCs are operating as normal. This is effecting both inbound and outbound traffic. More updates to follow.

2. 28 aprilie 2026 la 00:28 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 28 aprilie 2026 la 11:09 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 28 aprilie 2026 la 13:21 UTCresolved

   This incident has been resolved.

1. 31 martie 2026 la 12:27 UTCinvestigating

   We are investigating an issue causing inbound and outbound faxing delays. More updates to follow.

2. 31 martie 2026 la 13:33 UTCmonitoring

   A fix has been implemented and we are monitoring the results. Updates to follow.

3. 31 martie 2026 la 15:09 UTCresolved

   This incident has been resolved.

1. 19 februarie 2026 la 16:58 UTCinvestigating

   We are currently investigating an issue causing disruptions with our portal and fax services. Our team is working diligently to resolve. Updates to follow.

2. 19 februarie 2026 la 17:27 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 19 februarie 2026 la 20:04 UTCresolved

   This incident has been resolved.

1. 18 februarie 2026 la 19:24 UTCinvestigating

   We are currently investigating an issue causing disruptions with our portal and fax services. Our team is working diligently to resolve. Updates to follow.

2. 18 februarie 2026 la 19:45 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 18 februarie 2026 la 20:28 UTCresolved

   This incident has been resolved.

1. 16 februarie 2026 la 15:38 UTCinvestigating

   We are currently investigating an issue causing all FaxBridge devices to appear offline (FMCs are functioning as normal). This is effecting both inbound and outbound traffic. This is not impacting telecom and inbound faxes will print as expected once resolved. Our teams are actively engaged and working on a resolution. Updates to follow.

2. 16 februarie 2026 la 17:53 UTCinvestigating

   We are continuing to investigate this issue and will provide updates as we have them.

3. 16 februarie 2026 la 19:33 UTCmonitoring

   A fix has been implemented and we are monitoring results.

4. 16 februarie 2026 la 21:45 UTCresolved

   This incident has been resolved.

1. 12 ianuarie 2026 la 14:35 UTCinvestigating

   We are currently investigating an issue affecting outbound faxing. More updates to follow.

2. 12 ianuarie 2026 la 14:59 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 12 ianuarie 2026 la 15:56 UTCmonitoring

   A fix has been implemented and we are monitoring the results. Please expect a delay in delivery as we are working through the backlogged faxes. Additional updates to follow.

4. 12 ianuarie 2026 la 17:46 UTCresolved

   This incident has been resolved and the backlog has been cleared.

1. 11 decembrie 2025 la 18:18 UTCinvestigating

   We are currently investigating an issue where a subset of customers are experiencing outbound fax delays. More updates to follow.

2. 11 decembrie 2025 la 19:35 UTCidentified

   We have identified the issue causing outbound fax delays and are currently working on a fix. More updates to follow.

3. 11 decembrie 2025 la 21:49 UTCmonitoring

   A fix has been implemented and we are monitoring the results. We will be working through the backlog of faxes through the next few hours and will update here once the backlog is clear.

4. 12 decembrie 2025 la 14:33 UTCresolved

   This incident has been resolved.

1. 6 octombrie 2025 la 20:01 UTCinvestigating

   We are currently investigating an issue where a subset of FMC devices are experiencing delivery issues, including both inbound and outbound faxing. Updates to follow.

2. 6 octombrie 2025 la 22:01 UTCidentified

   The issue has been identified and a fix is being implemented. Updates to follow.

3. 7 octombrie 2025 la 14:47 UTCidentified

   We are continuing to work on a fix for this issue. More updates to follow.

4. 7 octombrie 2025 la 17:40 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 7 octombrie 2025 la 19:04 UTCresolved

   This incident has been resolved.

1. 6 octombrie 2025 la 14:23 UTCinvestigating

   We are currently investigating an issue causing FMC devices to appear offline. This is affecting functionality on both inbound and outbound faxing. Updates to follow.

2. 6 octombrie 2025 la 15:56 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 6 octombrie 2025 la 17:01 UTCresolved

   This incident has been resolved.