Istoricul incidentelor Donorperfect

We are currently experiencing longer-than-normal processing times for report exports. Export requests are being processed successfully, but may take longer than expected to complete due to higher-than-normal demand. Our Development team is actively working to optimize export processing and improve overall performance. For the fastest results, we recommend allowing your current export request to complete. Submitting the same export multiple times will create additional requests and may further increase processing times. We apologize for the inconvenience and will provide updates here as more information becomes available

We are continuing to work toward a resolution for the longer-than-normal processing times affecting report exports. Export requests are still being processed successfully, but completion may take longer than expected. We apologize for the inconvenience and will continue to provide updates on this status page as they become available.

We are currently investigating an issue that is causing timeouts when accessing the Givecloud Control Panel and Form Builder. At this time, we do not believe this issue is affecting donation forms or the ability for donors to make contributions. We will provide updates here as more information becomes available. Thank you for your patience.

A fix has been implemented, and we are now seeing successful Givecloud logins. We will continue to monitor the system to ensure the issue has been fully resolved and will provide any additional updates here. Thank you for your patience.

This issue has been resolved. Access to the Givecloud Control Panel has been restored, and all services are operating normally. Thank you for your patience.

We're currently investigating an issue affecting Dashboards and Easy Reports not loading properly. We apologize for this inconvenience, and we'll keep you updated on our progress here.

After restarting the reporting services, report run times have returned to normal. We will continue monitoring to ensure everything continues to run as expected.

This incident has been resolved.

We are currently investigating an issue causing unexpectedly long processing times for exports, as well as errors stating: "Max number of queue jobs reached" when using the Export to File feature. Our team is actively working to identify the root cause and restore normal performance. We will provide additional updates as more information becomes available.

The issue impacting export processing times appears to be resolved. We identified a particularly large export job that required additional time to complete, but we are now seeing the pending export queue clear and processing return to normal. Any completed exports you were waiting for can be accessed under Reports > My Downloads. Also some additional clarification on the error message, "Max number of queue jobs reached," this will appear whenever there is already a pending export for your organization, whether submitted by your user account or another user within your system. Once the pending export completes, additional exports can be queued successfully.

Our payment processing vendor is currently experiencing intermittent issues with electronic payment processing. They have identified the root cause and are actively working to implement a fix and restore normal service as quickly as possible. We will continue to provide updates here as they become available.

Our payment processing vendor has implemented a fix and is actively monitoring the system to ensure payment processing remains stable and fully operational.

This incident has been resolved.

We're investigating reports of intermittent slowness and errors navigating within DonorPerfect. We apologize for this inconvenience, and we're working hard to resolve this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating an issue impacting a third-party vendor that may cause the security check on the DonorPerfect login screen to fail. DonorPerfect itself remains fully operational. If you encounter a “security check failed” message during login, we recommend clearing your browser’s cache and cookies for the last 7 days. As this has allowed some users to get through the security check. Please note that doing so will also clear your one-time passcode cookie, and you will be prompted to reauthenticate your login. We apologize for the inconvenience and are closely monitoring the status of this issue with our third party vendor. We will keep you updated here!

We have seen a significant reduction in errors for the security check and believe this should be resolved but are still monitoring the situation. If you still get an error when attempting to log in we recommend clearing your browser’s cache and cookies for the last 7 days. Please note that doing so will also clear your one-time passcode cookie, and you will be prompted to reauthenticate your login.

This incident has been resolved.

We are currently investigating an issue impacting a third-party vendor that may cause the security check on the DonorPerfect login screen to fail. DonorPerfect itself remains fully operational. If you encounter a “security check failed” message during login, we recommend clearing your browser’s cache and cookies for the last 7 days. As this has allowed some users to get through the security check. Please note that doing so will also clear your one-time passcode cookie, and you will be prompted to reauthenticate your login. We apologize for the inconvenience and are closely monitoring the status of this issue with our third party vendor. We will keep you updated here!

We have seen a significant reduction in errors for the security check and believe this should be resolved but are still monitoring the situation. If you still get an error when attempting to log in we recommend clearing your browser’s cache and cookies for the last 7 days. Please note that doing so will also clear your one-time passcode cookie, and you will be prompted to reauthenticate your login.

This incident has been resolved.

We are currently monitoring an issue impacting a third-party vendor that may cause the security check on the DonorPerfect login screen to fail. DonorPerfect itself remains fully operational. If you encounter a “security check failed” message during login, we recommend clearing your browser’s cache and cookies for the last 7 days. Please note that doing so will also clear your one-time passcode cookie, and you will be prompted to reauthenticate your login. We apologize for the inconvenience and are closely monitoring the status of this issue with our third party vendor. We will keep you updated here!

This incident has been resolved.

We are currently investigating an issue where DPMobile is unable to process new gifts within the app. Additionally, we are seeing that new API keys cannot be generated at this time. Our team is actively working to identify the root cause, and we will continue to provide updates here as more information becomes available.

This incident is resolved.

We are currently investigating intermittent errors when completing tasks in DonorPerfect. We are working hard to identify and fix the issue. Thank you for your patience and understanding. We will keep you updated here!

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We’re currently investigating an issue impacting Easy Reports that may cause reports to run slowly or, in some cases, fail to complete. We apologize for the disruption and are working to resolve it as quickly as possible. Updates will be shared here as we learn more.

This incident has been resolved.

We are currently monitoring a high-priority issue affecting the SafeSave Processing Gateway impacting Instacharge and Payment Forms. Some payment attempts are receiving connection error messages. Our team is working diligently with our partner to restore full functionality as quickly as possible, and we will share updates here as soon as more information becomes available.

We have been notified that this issue has been addressed and all payment attempts are connecting as normal. We are monitoring payment success to ensure that this issue is truly resolved. Thank you for your patience as this situation was identified and addressed.

No further errors were observed and this issue is resolved.

We are currently investigating an issue where some emails are not being delivered. This includes emails from DonorPerfect, Online Forms, and ReadySetAuction, including MFA emails, password resets, receipts, and other system-generated emails. We are working hard to identify the issue and resolve it as soon as possible. Thank you for your patience. We will keep you updated here.

We have identified the cause of the email delivery delays as a widespread outage affecting Microsoft 365 services. As a result, some emails from DonorPerfect, Online Forms, and ReadySetAuction, including MFA emails, password resets, receipts, and other system-generated messages, may be delayed for users with Microsoft email services (such as Outlook, Hotmail, or Exchange). Our systems are operating as expected, and we are actively monitoring the situation. Until Microsoft resolves the outage on their end, delays in email delivery may continue. Thank you for your patience, and we will continue to provide updates here as more information becomes available.

This incident has been resolved.

We’re currently investigating an issue impacting DonorPerfect logins. Some users are seeing a blank screen when attempting to sign in, or are being prevented from logging in altogether. This is our highest priority, and our team is actively working to resolve it as quickly as possible.

Our team has identified the step in the login process that is causing the issue and are working to resolve it. Thank you for your patience as we get everything working again.

A fix has been implemented and we are monitoring the results. You should now be able to login to your DonorPerfect system.

This incident has been resolved.

We are currently investigating an intermittent issue affecting Drag-N-Drop Forms. Some users may experience a 502 or 503 error when attempting to load a form. However, Online Forms Classic are not impacted and will continue to load normally. Our team is actively working to identify the cause and put a permanent resolution in place. We will provide updates as more information becomes available.

A fix has been implemented and we are monitoring the results. Thank you for your understanding as we worked to correct this issue.

We have not seen any ongoing issues after the fix was implemented. Thank you for your patience!

An issue has been identified with one of our third party venders that may be causing intermittent errors when accessing DonorPerfect, Classic and New Forms as well as ReadySetAuction. This appears to be connected to a widespread outage affecting many online services. We apologize and are working on resolving this.

We are continuing to work on a fix for this issue.

Our third party vender has implemented a fix and we are monitoring the results. we will update here again when we are confident this is fully resolved.

We haven’t seen any further issues, and our vendor has confirmed that the problem has been successfully resolved. We’re confident that everything is back to normal and running as expected. Thank you for your patience and understanding while we worked through this.

We’re currently investigating an issue causing Chat Support to be unavailable. Our team is actively working to resolve the problem. In the meantime, we recommend using Phone Support for assistance. Updates will be posted here as they become available.

This incident has been resolved, and Chat Support is now fully available. Thank you for your patience while we worked to correct the issue.

Currently we are experiencing errors in DonorPerfect, Online Forms Classic, Drag-N-Drop and ReadySetAuction where images are not rendering. This is causing issues with our site as well as Forms. This appears to be connected to a widespread outage affecting many online services. We apologize and are working on resolving this.

Our third-party vendor responsible for hosting images used in DonorPerfect Online Forms, RSA, and DonorPerfect has confirmed they are experiencing technical issues. This is a high-priority issue for them, and they are actively working toward a resolution. While your online forms will continue to process as normal, you may experience significantly slower load times due to the image hosting disruption. We apologize for the inconvenience and will continue to provide updates here.

We are continuing to work with our vendor as they resolve this outage. In addition to the image issue and slow loading of our online forms, ReadySetAuction control center and ReadySetAuction event websites are not loading at this time and will eventually produce an error. We apologize for the inconvenience and will continue to keep you updated here.

Our third-party vendor has confirmed that the outage appears to be resolved. Your forms should now load correctly, and RSA should function as expected. We are continuing to monitor the situation to ensure full stability, but at this time, we believe the issue has been successfully resolved.

We haven’t seen any further issues, and our vendor has confirmed that the problem has been successfully resolved. Images are now displaying correctly, and RSA is up and running again. We’re confident that everything is back to normal and running as expected. Thank you for your patience and understanding while we worked through this.

We are currently investigating an issue with DonorPerfect Easy Reports not loading or saving properly. We apologize for this inconvenience and will keep you updated on our progress here.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.