Istoricul incidentelor Ecobee

1. 15 septembrie 2026 la 09:49 UTCinvestigating

   Am primit rapoarte conform cărora SmartCamera Online Services nu funcţionează aşa cum ne aşteptam. Echipa noastră se ocupă de asta şi caută o soluţie. Utilizatorii sunt în prezent în imposibilitatea de a obține evenimente sau notificări pentru evenimente pentru SmartCamera. Apreciem răbdarea dumneavoastră în timp ce lucrăm pentru a rezolva această problemă cât mai repede posibil. Rămâneţi cu noi.

2. 15 septembrie 2026 la 10:17 UTCidentified

   Am reuşit să rezolvăm problema şi acţionăm rapid cu o soluţie. Rămâneţi pe recepţie!

3. 15 septembrie 2026 la 10:22 UTCmonitoring

   Am implementat o soluţie şi suntem cu ochii pe situaţie. Ne pare rău pentru orice întrerupere a cauzat acest lucru, și apreciem cu adevărat răbdarea dumneavoastră continuă.

4. 15 septembrie 2026 la 10:29 UTCresolved

   Veşti bune! Problema cu care ne confruntam a fost rezolvată. Dacă încă mai aveți probleme, vă sugerăm închiderea și repornirea aplicației ecobee.

Traducere automată din actualizarea oficială a incidentului.

1. 2 septembrie 2026 la 21:12 UTCidentified

   Am identificat o eroare care afectează Smart Thermostat Premium și SmartThermoted cu controlul vocii, ceea ce determină temperaturi mai mari decât ar trebui să citească. Lucrăm în mod activ la o fixare și vom oferi actualizări cât mai curând posibil cu privire la o rezoluție estimată.

2. 9 septembrie 2026 la 23:30 UTCmonitoring

   Un fix pentru impactul bug-ului Smart Thermostat Premium și SmartThermoted cu dispozitive de control al vocii care au fost repornite de la Aug. 23 a început rularea.

3. 23 septembrie 2026 la 20:23 UTCmonitoring

   Fixarea a fost implementată în marea majoritate a termostatelor afectate. Un număr mic de dispozitive Smart Thermostat Premium sunt încă afectate. În cazul în care dispozitivul dumneavoastră rulează 4.10.7.44, acesta nu a fost actualizat din cauza unei aprobări sau a unei încercări suplimentare a terților. Colaborăm cu partenerii terţi pentru a rezolva problema tuturor termostatelor afectate rămase cât mai curând posibil.

Traducere automată din actualizarea oficială a incidentului.

1. 29 iulie 2026 la 14:31 UTCinvestigating

   Am primit rapoarte conform cărora SmartCamera Online Services nu funcţionează aşa cum ne aşteptam. Echipa noastră se ocupă de asta şi caută o soluţie. Unii oameni ar putea observa că nu pot accesa filmele lor inteligente de pe pagina principală pentru o perioadă mică de timp. Apreciem răbdarea dumneavoastră în timp ce lucrăm pentru a rezolva această problemă cât mai repede posibil. Rămâneţi cu noi.

2. 29 iulie 2026 la 14:37 UTCinvestigating

   Am primit rapoarte conform cărora SmartCamera Online Services nu funcţionează aşa cum ne aşteptam. Echipa noastră se ocupă de asta şi caută o soluţie. Unii clienți ar putea observa că sunt în imposibilitatea intermitentă de a accesa SmartCamera din aplicația ecobee. Înregistrările şi evenimentele de securitate vor funcţiona normal. Apreciem răbdarea dumneavoastră în timp ce lucrăm pentru a rezolva această problemă cât mai repede posibil. Rămâneţi cu noi.

3. 29 iulie 2026 la 18:01 UTCidentified

   Am reuşit să rezolvăm problema şi acţionăm rapid cu o soluţie. Rămâneţi pe recepţie!

4. 29 iulie 2026 la 18:30 UTCmonitoring

   Am implementat o soluţie şi suntem cu ochii pe situaţie. Ne pare rău pentru orice întrerupere a cauzat acest lucru, și apreciem cu adevărat răbdarea dumneavoastră continuă.

5. 29 iulie 2026 la 18:38 UTCresolved

   Veşti bune! Problema cu care ne confruntam a fost rezolvată. Dacă încă mai aveți probleme, vă sugerăm închiderea și repornirea aplicației ecobee.

Traducere automată din actualizarea oficială a incidentului.

1. 11 iunie 2026 la 18:00 UTCinvestigating

   It looks like some people are experiencing an interruption to ecobee Mobile Services. This means the ecobee app and web portal may be temporarily unavailable. The good news is that ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. We appreciate your patience as we’re working hard to fix this issue as quickly as possible. Sorry for any inconvenience. We’ll update you soon.

2. 11 iunie 2026 la 18:10 UTCmonitoring

   Hello, again! A solution’s been implemented and we’re keeping a close eye on the results to ensure things are back up and running smoothly.

3. 11 iunie 2026 la 18:15 UTCresolved

   And that’s all, folks! The incident we were experiencing with ecobee Mobile Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app or your web browser.

1. 19 mai 2026 la 20:28 UTCinvestigating

   We’ve received reports of ecobee Integration Services not working. Our team is on it and looking for a solution. Some people might be noticing they are unable to connect or use Alexa, Google, or SmarThings integrations. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

2. 19 mai 2026 la 20:40 UTCidentified

   Hi, again! We’re happy to let you know we’ve identified the issue and are acting quickly with a fix.

3. 19 mai 2026 la 20:41 UTCmonitoring

   We've implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

4. 19 mai 2026 la 21:14 UTCresolved

   Case closed! The incident we were experiencing with ecobee Integration Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.

1. 19 mai 2026 la 20:16 UTCinvestigating

   Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.

2. 19 mai 2026 la 20:39 UTCidentified

   Good news! We’ve figured out the root cause of the Thermostat Online Services issue and are close to a solution. We’ll let you know as soon as things are back to normal.

3. 19 mai 2026 la 20:42 UTCmonitoring

   The problem’s been addressed and we’re standing by to make sure everything is running smoothly again.

4. 19 mai 2026 la 21:13 UTCresolved

   Everything is back up and running. If you’re still having some trouble, try closing and reopening your web browser or the ecobee app.

1. 19 mai 2026 la 01:56 UTCinvestigating

   It looks like some people are experiencing an interruption to ecobee Mobile Services. This means the ecobee app and web portal may be temporarily unavailable. The good news is that ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. We appreciate your patience as we’re working hard to fix this issue as quickly as possible. Sorry for any inconvenience. We’ll update you soon.

2. 19 mai 2026 la 03:17 UTCmonitoring

   Hello, again! A solution’s been implemented and we’re keeping a close eye on the results to ensure things are back up and running smoothly.

3. 19 mai 2026 la 03:27 UTCresolved

   And that’s all, folks! The incident we were experiencing with ecobee Mobile Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app or your web browser.

1. 2 aprilie 2026 la 13:34 UTCmonitoring

   We’ve implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

2. 2 aprilie 2026 la 13:50 UTCresolved

   Good news! The issue we were experiencing has been resolved. If you’re still having some trouble, we suggest closing and restarting the ecobee app.

1. 19 martie 2026 la 20:45 UTCinvestigating

   Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.

2. 19 martie 2026 la 20:49 UTCinvestigating

   We are continuing to investigate this issue.

3. 19 martie 2026 la 20:53 UTCinvestigating

   Investigating – Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.

4. 19 martie 2026 la 20:58 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 19 martie 2026 la 21:37 UTCmonitoring

   We are continuing to monitor for any further issues.

6. 19 martie 2026 la 22:43 UTCresolved

   This incident has been resolved.

1. 23 februarie 2026 la 21:40 UTCidentified

   Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.

2. 23 februarie 2026 la 21:42 UTCidentified

   Good news! We’ve figured out the root cause of the Thermostat Online Services issue and are close to a solution. We’ll let you know as soon as things are back to normal.

3. 23 februarie 2026 la 22:07 UTCresolved

   Everything is back up and running. If you’re still having some trouble, try closing and reopening your web browser or the ecobee app.

1. 19 ianuarie 2026 la 18:16 UTCinvestigating

   We are aware of an issue where SmartCamera Online Services are not functioning as expected. Our team is actively investigating and working on a resolution. Customers with Professional Monitoring may notice that videos are not being exported to RapidSOS for events. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

2. 19 ianuarie 2026 la 18:38 UTCmonitoring

   Hi, friends! A solution’s been implemented and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

3. 19 ianuarie 2026 la 19:23 UTCresolved

   Case closed! The incident we were experiencing with Professional Monitoring has been resolved.

1. 10 ianuarie 2026 la 02:35 UTCinvestigating

   We’ve received reports of ecobee Integration Services not working. Our team is on it and looking for a solution. Some people might be noticing they are unable to connect or use Alexa. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

2. 10 ianuarie 2026 la 06:33 UTCresolved

   The incident we were experiencing with ecobee Integration Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.

1. 18 noiembrie 2025 la 13:34 UTCidentified

   Eureka! We’re happy to let you know we’ve identified the main issue causing a disruption to ecobee Mobile Services and a fix is in the works.

2. 18 noiembrie 2025 la 14:42 UTCidentified

   We are continuing to work on a fix for this issue.

3. 18 noiembrie 2025 la 14:43 UTCidentified

   We continue to experience a service interruption due to an ongoing CloudFlare outage. Our team is working on restoring full services as soon as possible.

4. 18 noiembrie 2025 la 15:53 UTCidentified

   We continue to experience a service degradation due to an ongoing CloudFlare outage. Our team is working on restoring full services as soon as possible.

5. 18 noiembrie 2025 la 16:49 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

6. 18 noiembrie 2025 la 18:45 UTCresolved

   And that’s all, folks! The incident we were experiencing has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app or your web browser.

1. 24 octombrie 2025 la 18:33 UTCinvestigating

   It looks like some people are experiencing an interruption to ecobee Mobile Services. This means the ecobee app and web portal may be temporarily unavailable. The good news is that ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. We appreciate your patience as we’re working hard to fix this issue as quickly as possible. Sorry for any inconvenience. We’ll update you soon.

2. 24 octombrie 2025 la 18:42 UTCresolved

   And that’s all, folks! The incident we were experiencing with ecobee Mobile Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app or your web browser.

1. 20 octombrie 2025 la 16:18 UTCmonitoring

   We’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

2. 20 octombrie 2025 la 16:23 UTCmonitoring

   Customers may notice a delay in recorded videos becoming visible in the mobile app. This is due to an ongoing issue with our cloud provider. We're monitoring the situation and will issue further updates as they are available

3. 21 octombrie 2025 la 08:58 UTCresolved

   Good news! The issue we were experiencing has been resolved. If you’re still having some trouble, we suggest closing and restarting the ecobee app.

1. 20 octombrie 2025 la 10:04 UTCinvestigating

   We’ve received reports of Subscriptions services not working as expected. Our team is on it and looking for a solution. Some people might be noticing they are unable to manage their SmartBuildings, Air Filters, or Smart Security subscriptions at this time. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

2. 20 octombrie 2025 la 10:06 UTCidentified

   We are currently experiencing a service interruption due to an ongoing AWS outage. Our team is working on restoring full services as soon as possible.

3. 20 octombrie 2025 la 10:52 UTCmonitoring

   The AWS service interruption has been resolved and services are beginning to recover. We will continue to monitor.

4. 20 octombrie 2025 la 13:42 UTCresolved

   Good news! Everything is back up and running. If you’re still having some trouble, try closing and reopening your web browser or the ecobee app.

1. 20 octombrie 2025 la 07:57 UTCinvestigating

   We’ve received reports of SmartCamera Online Services not working as expected. Our team is on it and looking for a solution. Some people might be noticing they are unable to access their SmartCamera snapshots and videos. Your SmartCamera live feed is still available with the ecobee app but video may not be recorded during this time. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

2. 20 octombrie 2025 la 08:00 UTCinvestigating

   We’re happy to let you know we’ve identified the issue and are acting quickly with a fix.

3. 20 octombrie 2025 la 10:07 UTCmonitoring

   We’ve implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

4. 20 octombrie 2025 la 10:33 UTCresolved

   Good news! The issue we were experiencing has been resolved. If you’re still having some trouble, we suggest closing and restarting the ecobee app.

1. 20 octombrie 2025 la 07:48 UTCidentified

   We’re happy to report we’ve discovered the root cause of disruption to Alexa Voice Service and are fixing the problem right now.

2. 20 octombrie 2025 la 10:07 UTCmonitoring

   A solution for Alexa Voice Service interruption has been implemented and we’re continuing to keep an eye on things.

3. 20 octombrie 2025 la 14:48 UTCresolved

   Case closed, folks. We’re pleased to let you know the problem we were experiencing with Alexa Voice Service has been resolved.

1. 27 august 2025 la 17:15 UTCinvestigating

   We’ve received reports of ecobee Integration Services not working. Our team is on it and looking for a solution. Some people might be noticing they are unable to connect or use Alexa, Google, IFTTT, or Smarthings integrations. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

2. 27 august 2025 la 17:19 UTCinvestigating

   We are continuing to investigate this issue.

3. 27 august 2025 la 17:38 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 27 august 2025 la 19:37 UTCidentified

   We are continuing to work on a fix for this issue.

5. 27 august 2025 la 20:16 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

6. 27 august 2025 la 20:50 UTCmonitoring

   We are continuing to monitor for any further issues.

7. 27 august 2025 la 22:56 UTCresolved

   Case closed! The incident we were experiencing with ecobee Integration Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.

1. 27 august 2025 la 04:15 UTCinvestigating

   We’ve received reports of ecobee Integration Services not working. Our team is on it and looking for a solution. Some people might be noticing they are unable to connect or use Alexa, Google, IFTTT, or Smarthings integrations. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

2. 27 august 2025 la 06:23 UTCmonitoring

   We've implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

3. 27 august 2025 la 06:46 UTCresolved

   Case closed! The incident we were experiencing with ecobee Integration Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.