Istoricul incidentelor Edmentum

1. 23 octombrie 2026 la 23:07 UTCinvestigating

   Investigăm în prezent o problemă care afectează anumite activități de curs personalizate și alte funcționalități în cadrul Coursware. Utilizatorii pot întâmpina o eroare de certificat de securitate atunci când accesează sau descarcă anumite fișiere, inclusiv note ghidate și PDF-uri. Problema poate afecta, de asemenea, imagini de profil Sensei.

2. 26 octombrie 2026 la 19:52 UTCidentified

   Am identificat cauza principală și lucrăm la o rezoluție. În majoritatea cazurilor, am desfășurat o analiză care va rezolva problema.

3. 26 octombrie 2026 la 20:45 UTCresolved

   A fost implementată o soluţie pentru cauza principală. Această problemă este rezolvată.

Traducere automată din actualizarea oficială a incidentului.

1. 8 octombrie 2026 la 14:22 UTCinvestigating

   Investigăm în prezent o problemă care afectează accesul la platforma MajorClarity. Utilizatorii pot experimenta defecțiuni de autentificare, erori de autentificare sau nu pot accesa porțiuni ale aplicației.

2. 8 octombrie 2026 la 15:03 UTCidentified

   Am identificat cauza principală și lucrăm la remedierea problemei.

3. 8 octombrie 2026 la 15:15 UTCmonitoring

   Am implementat o soluţie şi performanţa s-a îmbunătăţit conform aşteptărilor. Vom continua să monitorizăm performanţa platformei.

4. 8 octombrie 2026 la 15:23 UTCresolved

   Acest incident a fost rezolvat. Vom continua să monitorizăm performanţa platformei.

Traducere automată din actualizarea oficială a incidentului.

1. 23 septembrie 2026 la 16:51 UTCinvestigating

   Integrarea LTI/SFTP cu Apex Learning și MajorClarity au fost resetate. Clienții care nu au primit deja acreditări actualizate pot contacta [email protected] pentru a obține integrarea lor reconectat.

Traducere automată din actualizarea oficială a incidentului.

1. 25 aprilie 2026 la 23:45 UTCinvestigating

   We are currently investigating performance issues with the Courseware and Exact Path platforms.

2. 26 aprilie 2026 la 00:12 UTCidentified

   The root cause has been identified, and we are working to resolve the issue.

3. 26 aprilie 2026 la 00:42 UTCresolved

   This incident has been resolved. We will continue to monitor the performance of the platform.

1. 23 aprilie 2026 la 14:15 UTCidentified

   We are working to resolve issues loading the Study Island platform. The root cause has been identified and we are actively working to implement a fix.

2. 23 aprilie 2026 la 14:29 UTCmonitoring

   A fix has been implemented, and we are seeing the platform return to expected performance levels. We will continue to monitor.

3. 23 aprilie 2026 la 14:53 UTCresolved

   This incident has been resolved. We will continue to the monitor Study Island's performance.

1. 14 aprilie 2026 la 17:36 UTCinvestigating

   We are currently investigating and issue launching the Personal Psychology 1 course. At this time, the issues are isolated to this course.

2. 14 aprilie 2026 la 18:33 UTCresolved

   This issue has been resolved. We will continue to monitor the courses performance.

1. 10 aprilie 2026 la 13:52 UTCinvestigating

   We are currently investigating an issue with Learners for accounts that have Access Control turned on. Learners in such accounts are seeing an error page when logging in and accessing their assignments.

2. 10 aprilie 2026 la 15:08 UTCidentified

   The issue has been identified, and we are working toward the solution.

3. 10 aprilie 2026 la 17:43 UTCmonitoring

   A fix has been implemented, and the platform is performing as expected. We will continue to monitor the platform's performance.

4. 10 aprilie 2026 la 18:07 UTCresolved

   This incident has been resolved. We will continue to monitor the performance of the platform.

1. 2 februarie 2026 la 15:51 UTCinvestigating

   Exact Path is currently unable to connect to the Renaissance integration. This is preventing the overnight data sync and manually triggered syncs from creating Renaissance sourced learning paths. The Edmentum team is investigating.

2. 2 februarie 2026 la 16:38 UTCidentified

   The issue has been identified and the teams are working on releasing the fix.

3. 3 februarie 2026 la 14:44 UTCresolved

   This incident has been resolved.

1. 20 ianuarie 2026 la 20:57 UTCinvestigating

   We are currently investigating this issue.

2. 20 ianuarie 2026 la 21:20 UTCresolved

   This has been resolved by Genius.

1. 8 ianuarie 2026 la 17:08 UTCinvestigating

   We are currently investigating reports concerning issues logging into the MajorClarity platform.

2. 8 ianuarie 2026 la 17:09 UTCinvestigating

   We are continuing to investigate this issue.

3. 8 ianuarie 2026 la 17:23 UTCidentified

   We have identified the root cause and are working to remediate the issue.

4. 8 ianuarie 2026 la 18:17 UTCmonitoring

   We have implemented a fix and performance has improved as expected. We will continue to monitor the performance to the platform.

5. 8 ianuarie 2026 la 18:29 UTCresolved

   This incident has been resolved. We will continue to monitor the performance to the platform.

1. 19 noiembrie 2025 la 13:53 UTCinvestigating

   Exact Path is currently unable to connect to the NWEA API integration. This is preventing the overnight data sync and manually triggered syncs from creating NWEA sourced learning paths. From our investigations, the problem appears to be on NWEA’s side, and we have already reached out to their support team for urgent assistance. Exact Path diagnostic, Renaissance, FL FAST, ILEARN and manual NWEA CSV upload customers are unaffected. We will keep you updated as soon as we have more information or when the issue is resolved.

2. 19 noiembrie 2025 la 18:04 UTCresolved

   This incident has been resolved.

1. 29 septembrie 2025 la 12:41 UTCinvestigating

   Exact Path and Courseware are experiencing issues whereby learners and educators are unable to login to ELF. This is a system-wide disruption. Teams are investigating and working to restore normal service as quickly as possible.

2. 29 septembrie 2025 la 12:59 UTCresolved

   This issue has been resolved. If a customer continues to experience any issues, please have them contact our Support Team via phone, email, or chat. Thank you for your support.

1. 25 septembrie 2025 la 13:37 UTCinvestigating

   Exact Path and Courseware are experiencing issues whereby Learners are unable to login to ELF. Teams are investigating and working to restore normal service as quickly as possible.

2. 25 septembrie 2025 la 14:00 UTCresolved

   This incident has been resolved. However, if you or your students experience any ongoing issues, please contact us at 1-800-447-5286, [email protected], or via chat.

1. 21 august 2025 la 17:21 UTCinvestigating

   We are currently investigating loading issues for teachers on the Apex Learning platform. This affects both Courses and Tutorials.

2. 21 august 2025 la 17:35 UTCidentified

   We have identified the root cause and implemented a fix. We will continue to monitor the performance of the platform.

3. 21 august 2025 la 18:26 UTCresolved

   This incident has been resolved. We will continue to monitor the performance to the platform.

1. 12 august 2025 la 18:08 UTCinvestigating

   We are experiencing an issue within Product Help that we are working with our vendor to resolve. Updates can also be tracked through our vendor's status page here: https://status.clickhelp.com/796569611

2. 12 august 2025 la 18:16 UTCmonitoring

   Our vendor has remediated the issue and we are monitoring at this time.

3. 12 august 2025 la 18:54 UTCresolved

   This incident has been resolved.

1. 28 iulie 2025 la 16:21 UTCinvestigating

   We are currently investigating reports of slow response time for Courseware and are working to address the issue as quickly as possible. We sincerely apologize for the disruption to you and your students. For the latest status updates, please continue to check this page.

2. 28 iulie 2025 la 16:55 UTCinvestigating

   We are continuing to investigate this issue.

3. 28 iulie 2025 la 17:18 UTCinvestigating

   We are currently experiencing service interruptions affecting some Courseware and Exact Path customers. Our teams have identified the root cause and have begun restoring access. We sincerely apologize for the disruption and are working urgently to fully resolve the issue. For the latest updates, please continue to monitor this page.

4. 28 iulie 2025 la 17:48 UTCidentified

   In partnership with Amazon, we're working through this service-level interruption. Service has either been fully restored or will be fully restored shortly.

5. 28 iulie 2025 la 18:07 UTCidentified

   Access has been restored for 90% of customers and we're currently resolving all remaining customers experiencing intermittent performance issues.

6. 28 iulie 2025 la 18:24 UTCidentified

   Exact Path students are temporarily unable to launch content while we perform system updates. We will make them available as soon as possible. All other features are operational.

7. 28 iulie 2025 la 19:38 UTCmonitoring

   All customer accounts have been fully reenabled across Courseware and Exact Path. Exact Path students remain temporarily unable to launch content from Learning Paths. We continue to work on a solution as quickly as possible. All other applications are working as expected and performance is stable.

8. 29 iulie 2025 la 14:32 UTCmonitoring

   All customer accounts are enabled across Courseware and Exact Path, but we continue to experience intermittent performance issues. Students are temporarily unable to access Exact Path [Learning Paths in Exact Path and assignments in Exact Path and Standards Mastery] but educators can access and launch Exact Path content. Our team continues to work diligently, along with our external partners at Amazon, to deliver a solution as quickly as possible. All other applications are working as expected and performance is stable.

9. 29 iulie 2025 la 23:40 UTCmonitoring

   We continue to address the remaining issues as quickly as possible. We sincerely apologize for the disruption.

10. 30 iulie 2025 la 02:38 UTCmonitoring

    Scheduled maintenance is complete and we continue to monitor performance.

11. 30 iulie 2025 la 16:35 UTCmonitoring

    Exact Path and Courseware are fully operational and performance is stable. We're working quickly to resolve some intermittent issues with the following reports: - Courseware Learner Assessment Report - Courseware Weekly Progress Report - Learner Daily Usage Report

12. 31 iulie 2025 la 16:23 UTCresolved

    We've resolved the issues in Exact Path and Courseware. All systems are operating normally. We apologize for the disruption and thank you for your patience.

1. 5 iunie 2025 la 15:53 UTCinvestigating

   We are currently investigating reports of slowness logging into Apex Courses and Tutorials.

2. 5 iunie 2025 la 16:40 UTCresolved

   This incident has been resolved.

1. 4 iunie 2025 la 16:29 UTCinvestigating

   We are currently investigating reports of slowness logging into Apex Courses and Tutorials.

2. 4 iunie 2025 la 17:24 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 4 iunie 2025 la 18:55 UTCresolved

   This incident has been resolved.

1. 3 iunie 2025 la 16:06 UTCinvestigating

   We are currently investigating reports of slowness logging into Apex Courses and Tutorials.

2. 3 iunie 2025 la 16:26 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 3 iunie 2025 la 16:30 UTCresolved

   This incident has been resolved.

1. 9 mai 2025 la 14:10 UTCinvestigating

   We are currently investigating an issue concerning the ability for some users to login to ELF via ClassLink SSO.

2. 9 mai 2025 la 15:46 UTCresolved

   This incident has been resolved.