Istoricul incidentelor Ekata

1. 10 septembrie 2026 la 04:26 UTCinvestigating

   Avem o problemă cu acest serviciu. Echipele noastre lucrează la remedierea problemei. Vă rugăm să verificați aici pentru actualizări.

2. 10 septembrie 2026 la 04:34 UTCresolved

   Problema întreruperii Ekata a fost rezolvată şi toate sistemele funcţionează normal. Mulţumesc pentru răbdare!

Traducere automată din actualizarea oficială a incidentului.

1. 10 septembrie 2026 la 04:15 UTCinvestigating

   Avem o problemă cu acest serviciu. Echipele noastre lucrează la remedierea problemei. Vă rugăm să verificați aici pentru actualizări.

2. 10 septembrie 2026 la 04:23 UTCresolved

   Problema întreruperii Ekata a fost rezolvată şi toate sistemele funcţionează normal. Mulţumesc pentru răbdare!

Traducere automată din actualizarea oficială a incidentului.

1. 24 iulie 2026 la 11:11 UTCinvestigating

   Avem o problemă cu acest serviciu. Echipele noastre lucrează la remedierea problemei. Vă rugăm să verificați aici pentru actualizări.

2. 24 iulie 2026 la 11:13 UTCresolved

   Problema întreruperii Ekata a fost rezolvată şi toate sistemele funcţionează normal. Mulţumesc pentru răbdare!

Traducere automată din actualizarea oficială a incidentului.

1. 24 iulie 2026 la 11:11 UTCinvestigating

   Avem o problemă cu acest serviciu. Echipele noastre lucrează la remedierea problemei. Vă rugăm să verificați aici pentru actualizări.

2. 24 iulie 2026 la 11:13 UTCresolved

   Problema întreruperii Ekata a fost rezolvată şi toate sistemele funcţionează normal. Mulţumesc pentru răbdare!

Traducere automată din actualizarea oficială a incidentului.

1. 24 iulie 2026 la 11:11 UTCinvestigating

   Avem o problemă cu acest serviciu. Echipele noastre lucrează la remedierea problemei. Vă rugăm să verificați aici pentru actualizări.

2. 24 iulie 2026 la 11:13 UTCresolved

   Problema întreruperii Ekata a fost rezolvată şi toate sistemele funcţionează normal. Mulţumesc pentru răbdare!

Traducere automată din actualizarea oficială a incidentului.

1. 24 iulie 2026 la 11:11 UTCinvestigating

   Avem o problemă cu acest serviciu. Echipele noastre lucrează la remedierea problemei. Vă rugăm să verificați aici pentru actualizări.

2. 24 iulie 2026 la 11:11 UTCresolved

   Problema întreruperii Ekata a fost rezolvată şi toate sistemele funcţionează normal. Mulţumesc pentru răbdare!

Traducere automată din actualizarea oficială a incidentului.

1. 24 iulie 2026 la 11:11 UTCinvestigating

   Avem o problemă cu acest serviciu. Echipele noastre lucrează la remedierea problemei. Vă rugăm să verificați aici pentru actualizări.

2. 24 iulie 2026 la 11:11 UTCresolved

   Problema întreruperii Ekata a fost rezolvată şi toate sistemele funcţionează normal. Mulţumesc pentru răbdare!

Traducere automată din actualizarea oficială a incidentului.

1. 24 iulie 2026 la 11:11 UTCinvestigating

   Avem o problemă cu acest serviciu. Echipele noastre lucrează la remedierea problemei. Vă rugăm să verificați aici pentru actualizări.

2. 24 iulie 2026 la 11:14 UTCresolved

   Problema întreruperii Ekata a fost rezolvată şi toate sistemele funcţionează normal. Mulţumesc pentru răbdare!

Traducere automată din actualizarea oficială a incidentului.

1. 19 aprilie 2026 la 19:06 UTCresolved

   A service disruption was identified and is now resolved for Mastercard Identity Solutions. Impact Description: Customers may have experienced intermittent latency and error responses when using Identity Review API (formerly known as Identity Check API), Identity Insights for Transactions, and Identity Insights for Accounts. Mastercard Identity teams are investigating the issue and will provide an update on root cause at a later date. Incident Start: 18 April 2026, 16:19 CT (21:19 UTC) Incident End: 19 April 2026, 13:26 CT (18:26 UTC) For urgent inquiries, please call Global Customer Delivery & Care. For non-urgent inquiries, you can securely create a case in Support Case Management on www.mastercardconnect.com.

1. 16 aprilie 2026 la 21:18 UTCresolved

   A service disruption on 16 April 2026 was identified and is now resolved for Mastercard Identity Solutions. Impact Description: North American customers may have experienced anomalies in returned scores when using Ekata solutions including Account Opening API, Account Opening Express API, Transaction Risk API, and Identity Review API, as well as Identity Review 360. Mastercard Identity will provide an update on root cause at a later date. Incident Start:  16 April 2026, 13:55 CT (19:55 UTC) Incident End: 16 April 2026, 14:50 CT (20:50 UTC) For urgent inquiries, please call Global Customer Delivery & Care. For non-urgent inquiries, you can securely create a case in Support Case Management on www.mastercardconnect.com.

1. 30 martie 2026 la 12:58 UTCresolved

   Date: 30 March 2026 A service disruption has been identified and is now resolved for Mastercard Identity Solutions Identity Review 360 or Pro Admin. Impact Description: Customers may have experienced an outage when accessing Identity Review 360 or Pro Admin. Mastercard teams are actively investigating this issue and will provide an update as soon as possible. Incident Start: 30 March 2026, 05:45 CT (10:45 UTC) Incident End: 30 March 2026, 06:19 CT (11:19 UTC) For urgent inquiries, please call Global Customer Delivery & Care. For non-urgent inquiries, you can securely create a case in Support Case Management on www.mastercardconnect.com.

1. 9 martie 2026 la 23:27 UTCresolved

   Date: 09 March 2026 Following up on the Identity Review 360 (related to Pro Admin) incident notification and resolution that was previously shared, we identified an error in the reported start time. Corrected Impact Start: 07 March 2026, 9:10 CDT (14:10 UTC) Impact End: 09 March 2026, 10:34 CDT (15:34 UTC) We apologize for the confusion and appreciate your understanding. For urgent inquiries, please call Global Customer Delivery & Care. For non-urgent inquiries, you can securely create a case in Support Case Management on www.mastercardconnect.com.

1. 9 martie 2026 la 16:04 UTCresolved

   A service disruption was identified for Identity Review 360 and has now been resolved. Impact Description: Identity Review 360 users may have experienced an “Account Expired” screen in response to their queries. Impact Start: 09 March 2026, 07:53 CDT (12:53 UTC) Impact End: 09 March 2026, 10:34 CDT (15:34 UTC) For urgent inquiries, please call Global Customer Delivery & Care. For non-urgent inquiries, you can securely create a case in Support Case Management on www.mastercardconnect.com.

1. 2 octombrie 2025 la 15:41 UTCinvestigating

   We are experiencing an issue with this service. Our teams are working on remediating the issue. Please check back here for updates.

2. 2 octombrie 2025 la 15:42 UTCresolved

   The Ekata outage issue has been resolved and all systems are operating normally. Thank you for your patience!

1. 23 septembrie 2025 la 18:27 UTCinvestigating

   We are experiencing an issue with this service. Our teams are working on remediating the issue. Please check back here for updates.

2. 23 septembrie 2025 la 18:27 UTCresolved

   The Ekata outage issue has been resolved and all systems are operating normally. Thank you for your patience!

1. 29 august 2025 la 00:31 UTCinvestigating

   We are experiencing an issue with this service. Our teams are working on remediating the issue. Please check back here for updates.

2. 29 august 2025 la 02:33 UTCresolved

   The Ekata outage issue has been resolved and all systems are operating normally. Thank you for your patience!

1. 29 august 2025 la 00:31 UTCinvestigating

   We are experiencing an issue with this service. Our teams are working on remediating the issue. Please check back here for updates.

2. 29 august 2025 la 02:35 UTCresolved

   The Ekata outage issue has been resolved and all systems are operating normally. Thank you for your patience!

1. 29 august 2025 la 00:31 UTCinvestigating

   We are experiencing an issue with this service. Our teams are working on remediating the issue. Please check back here for updates.

2. 29 august 2025 la 02:24 UTCresolved

   The Ekata outage issue has been resolved and all systems are operating normally. Thank you for your patience!

1. 29 august 2025 la 00:31 UTCinvestigating

   We are experiencing an issue with this service. Our teams are working on remediating the issue. Please check back here for updates.

2. 29 august 2025 la 02:33 UTCresolved

   The Ekata outage issue has been resolved and all systems are operating normally. Thank you for your patience!

1. 29 august 2025 la 00:31 UTCinvestigating

   We are experiencing an issue with this service. Our teams are working on remediating the issue. Please check back here for updates.

2. 29 august 2025 la 02:33 UTCresolved

   The Ekata outage issue has been resolved and all systems are operating normally. Thank you for your patience!