Istoricul incidentelor Elation Health

1. 13 iulie 2026 la 23:42 UTCresolved

   13 iulie 2026 12:15PM PDT Investigare - Vedem o rată ridicată de erori și termene de căutare a codului diagnostic din cauza unei întreruperi care afectează vânzătorul din amonte care furnizează aceste date. Acest lucru va avea un impact asupra căutării codurilor de diagnostic, precum și a automatizărilor care se bazează pe aceste coduri (Note Asist, Nota de Elație etc.) 13 iulie 2026 1:04PM PDT Investigații - Încă experimentăm erori și termene de căutare a codului diagnostic. Vom furniza orice actualizări care sunt disponibile de la furnizor. 13 iulie 2026 1:48PM PDT Identificat - Vânzătorul nostru a confirmat că încă lucrează activ pentru a aborda această problemă. 13 iulie 2026 2:34PM PDT Identificat - Vânzătorul nostru a confirmat cauza principală a întreruperii și sunt de lucru pentru a implementa un fix. Vom monitoriza semnele improvizaţiei. 13 iulie 2026 4:42PM PDT Rezolvat - Vânzătorul nostru a confirmat că fix lor a fost implementat și vedem semne de recuperare completă.

Traducere automată din actualizarea oficială a incidentului.

1. 13 iulie 2026 la 02:49 UTCresolved

   12 iulie 2026 1:34PM PDT Investigare - Vânzătorul nostru de fax se confruntă în prezent cu o perturbare a serviciilor, ceea ce duce la eșecuri atunci când trimite faxuri. Căutăm mai multe informații și vă vom oferi actualizări deoarece acestea sunt disponibile. 12 iulie 2026 6:20PM PDT identificat - Am identificat problema cu furnizorul nostru de fax și lucrăm la o rezoluție. 12 iulie 2026 7:49PM PDT Rezolvat - Am implementat un fix pentru această problemă și faxurile sunt acum de procesare în mod normal.

Traducere automată din actualizarea oficială a incidentului.

1. 19 iunie 2026 la 18:15 UTCresolved

   19 iunie 2026 8:15 AM PDT Monitoring - Suntem conştienţi de un incident cu sistemul de comandă electronică a laboratorului Quest, care afectează capacitatea clienţilor de a trimite comenzi electronice la Quest. Echipa Quest lucrează la restaurarea serviciului. 19 iunie 2026 11:15 AM PDT Rezolvat - Quest laborator e-comanda funcționalitate a fost restaurat de către echipa Quest.

Traducere automată din actualizarea oficială a incidentului.

1. 18 iunie 2026 la 00:16 UTCresolved

   17 iunie 2026 12:38PM PDT Investigatii - Echipa noastra investigheaza mai multe rapoarte de vizita șablon esecuri iunie 17, 2026 12:53PM PDT Investigatii - Am reusit sa reproducem aceasta problema si lucram la identificarea unui fix 17 iunie 2026 1:32PM PDT Monitoring - Am implementat un fix pentru aceasta problema si ne asteptam ca modelele sa fie aplicate corect in acest moment. Lucrăm pentru a implementa un fix durabil pentru a elimina orice risc al acestei probleme reapare (vom monitoriza în mod activ până când această fixare este implementată) 17 iunie 2026 5:16PM PDT Rezolvat - Această problemă a fost rezolvată pe deplin

Traducere automată din actualizarea oficială a incidentului.

1. 6 iunie 2026 la 17:54 UTCresolved

   5 iunie 2026 9:45 AM PDT Investigatii - Echipa noastra este de lucru pentru a aborda lentețea site-ului și erori, în special legate de notele de vizita. 5 iunie 2026 10:14 AM PDT Identificat - Echipa noastră continuă să lucreze pentru a atenua latența ridicată în jurul operațiunilor nota. 5 iunie 2026 11:07AM PDT Identificat - Am implementat schimbări pentru a restabili în mare măsură sănătatea platformei. Există încă unele impact limitat la caracteristici cum ar fi Chart Assist că lucrăm pentru a rezolva pe deplin. 6 iunie 2026 10:54AM PDT Rezolvat - Acest incident este acum rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 26 mai 2026 la 19:54 UTCresolved

   May 26, 2026 11:24AM PDT Investigating - We are investigating elevated latency across the EHR. May 26, 2026 12:00PM PDT Identified - We have identified the cause of the slowdown and are deploying additional server capacity. We expect system performance to improve as the new systems come online. May 26, 2026 12:11PM PDT Identified - We have identified the cause of this issue as being related to one of our search indexes which is experiencing higher than anticipated volume. We are investigating the source of the increased traffic, and also bringing additional capacity online. May 26, 2026 12:19PM PDT Monitoring - We are seeing significant signs of recovery. The new infrastructure is still coming online and performance hasn't returned fully to baseline, but is within a few percentage of what we expect at this time. We will continue to monitor the health of the platform. May 26, 2026 12:54PM PDT Resolved - The incident was cause by an increase in search traffic to our search endpoint, which was out of normally expected behavior. Capacity was added to the cluster to accommodate the increased demand. We continue to investigate the source of the increased traffic.

1. 11 mai 2026 la 15:54 UTCresolved

   May 11, 2026 8:07AM PDT Investigating - We are currently investigating an elevated rate of errors and request timeouts. May 11, 2026 8:12AM PDT Identified - We have identified the cause of this disruption and are working to address the issue May 11, 2026 8:15AM PDT Monitoring - Our fix has deployed and our internal performance metrics /error rates have returned to normal. May 11, 2026 8:54AM PDT Resolved -

1. 11 mai 2026 la 15:07 UTCresolved

   May 5, 2026 11:04AM PDT Identified - We are experiencing an issue with our clinical insights, and are working on a fix. May 5, 2026 11:38AM PDT Monitoring - The issue has been resolved, and our teams will continue to monitor. We apologize for the inconvenience. We are investigating ways to improve the resilience of one of our sub-systems, so that this issue does not reoccur. May 11, 2026 8:07AM PDT Resolved -

1. 4 mai 2026 la 17:02 UTCresolved

   May 4, 2026 9:14AM PDT Investigating - We are investigating reports of slow page performance and errors. We do not see any indication of issues in our site health metrics, and are investigating potential upstream connectivity issues. We will provide updates as they are available. May 4, 2026 9:28AM PDT Investigating - The connectivity issues appear limited to connection from AT&T. We are still investigating, but at this time all indications point to a ISP issue impacting AT&T customers. May 4, 2026 10:02AM PDT Resolved - We have been able to confirm this was an issue isolated to AT&T's network, which appears to have resolved now. We will continue to monitor for any further disruptions.

1. 24 aprilie 2026 la 20:00 UTCresolved

   April 24, 2026 9:09AM PDT Identified - Approximately 50% of eprescriptions made via MDToolbox are failing. We have identified the root cause of the issue and are working on a fix. April 24, 2026 10:30AM PDT Monitoring - The fix for this issue has been deployed and we are seeing a decrease in error rates. April 24, 2026 10:54AM PDT Monitoring - While we have seen some signs of improvement, errors remain elevated. We are working to deploy a more comprehensive fix. April 24, 2026 1:00PM PDT Resolved - This issue has now been fully resolved

1. 8 aprilie 2026 la 21:26 UTCresolved

   March 24, 2026 12:48PM PDT Investigating - We are currently investigating an issue with an underlying system that helps power several workflows on the EHR, including: - Agentic billing auto-queuing of claims - Coding automation for agentic billing - Claim scrubbing for agentic billing - Clinical insight search - Wordsmith - Automated text extraction from insurance card images - Automated patient form creation from images March 24, 2026 1:49PM PDT Identified - We have identified a contributing cause of this issue and are working on deploying a fix. March 24, 2026 2:37PM PDT Monitoring - We have deployed a potential fix to address this issue and are seeing some positive signs of recovery. March 24, 2026 4:31PM PDT Monitoring - We are continuing to see signs of recovery, but are actively monitoring as our platform continues to process a backlog of tasks and some backend supporting services remain unhealthy. March 24, 2026 5:40PM PDT Monitoring - We are continuing to see signs of recovery, but are actively monitoring as our platform continues to process a backlog of tasks and some backend supporting services remain unhealthy. March 24, 2026 6:39PM PDT Monitoring - We are continuing to see signs of recovery, but are actively monitoring as our platform continues to process a backlog of tasks and some backend supporting services remain unhealthy. March 24, 2026 7:47PM PDT Monitoring - Service levels have returned to nominal levels and we are continuing to monitor the system health. April 8, 2026 2:26PM PDT Resolved - We have deployed a fix that durably prevents this issue from occurring again.

1. 8 aprilie 2026 la 20:34 UTCresolved

   April 8, 2026 8:25AM PDT Investigating - We are seeing an elevated rate of errors from Quest. We will reach out for more information and provide updates as they are available. April 8, 2026 9:40AM PDT Monitoring - Quest orders are processing correctly at this time. We are still awaiting confirmation from Quest as to the cause of this disruption. Will will continue to actively monitor the health of this integration. Any failed orders will need to be resent. April 8, 2026 1:34PM PDT Resolved -