Istoricul incidentelor Electric

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Most popular options are once again available in our Storefront, and we are working with both Apple and our fulfillment partners to ensure the full lineup is restored shortly.

We are investigating an issue where responses from Gigawatt are not being returned to users.

This incident has been resolved.

Our warehouse is currently experiencing an outage that is preventing both the intake of inbound devices and outbound shipments. We are monitoring the situation closely and will provide updates as we have them.

We are continuing to monitor for any further issues.

This incident has been resolved.

Due to a Cloudflare outage, certain ancillary features may exhibit degraded performance.

Due to a Cloudflare outage, certain ancillary features may exhibit degraded performance. We are continuing to monitor the situation.

This incident has been resolved.

We are currently experiencing login issues with our desktop application. Users may be unable to sign in at this time or it may appear to be in a loop. Current Status: Our engineering team has been notified and is actively investigating the cause of this issue. We are working to restore full functionality as quickly as possible. Workarounds: While we resolve this issue, you can continue to access your IT Hub account through our web application which is operating normally. If you need to deploy the MDM agent we provide ASAP, please let us know and we can coordinate access to the MDM agent outside of the desktop app. If you need to assign your device to your employees, please use the manual flow from the Asset profile (actions > edit > assign device) If you need to access helpful links, please do so in the web application. Next Update: We will provide another update as soon as we have more information about the resolution timeline.

The exact causes of the issue have been identified; please reach out to Product Support if you are experiencing any issues.

Our mobile device management partner is experiencing a moderate failure rate when processing requests. This may cause some actions to fail. Non-exhaustive list of MDM actions impacted: locking, wiping, unenrolling a device, configuring MDM Apple certificates, creating a new organization. Users may experience errors while fetching MDM-related information in device pages.

This incident has been resolved.

We identified an issue with the device registration step when installing the Electric desktop application. This issue prevented devices from registering to the IT Hub at the end of the installation; users received an error and the installation stopped. This issue has now been resolved, the root cause was a change to the backend that prevented the registration call from being successfully authenticated in our systems. Users affected should quit and start the application again, this will resume the installation and register their device to their account in the IT Hub.

Users relying on SMS for MFA might not receive their OTP messages. Users relying on authenticator apps such as Google Authenticator are not affected.

This incident has been resolved.

Due to an issue with our feature flag provider, certain features or settings in ITH may exist in a degraded state for some users.

Our feature flag provider indicates that SDK connections are recovering.

Our feature flag provider has indicated that the root problem has been fixed. We will continue to monitor functionality.

When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.

As you continue to work through the incident, update your customers frequently.

Let your users know once a fix is in place, and keep communication clear and precise.

Empathize with those affected and let them know everything is operating as normal.