Istoricul incidentelor Envoy

1. 4 septembrie 2026 la 12:13 UTCinvestigating

   În prezent investigăm această problemă.

2. 4 septembrie 2026 la 12:14 UTCinvestigating

   Continuăm să investigăm această problemă.

3. 4 septembrie 2026 la 12:17 UTCidentified

   Am identificat cauza ca fiind o problemă cu furnizorul nostru de e-mail terţ, ale cărui mesaje către serviciile de poştă Microsoft sunt în prezent accelerate. Acest lucru afectează e-mailurile trimise de Envoy beneficiarilor serviciilor Microsoft, cum ar fi Microsoft 365 și Outlook Mesajele afectate sunt coadă și rejudecate automat, mai degrabă decât pierdut, și ar trebui să ajungă după livrarea normală este restaurat. Conform anchetei noastre, e-mailul către toți ceilalți destinatari nu este afectat și nu este necesară nicio acțiune din partea clienților. Furnizorul nostru investighează activ; vom posta o altă actualizare într-o oră sau mai devreme, dacă se schimbă ceva.

4. 4 septembrie 2026 la 14:06 UTCmonitoring

   Furnizorul nostru tert de e-mail de livrare este raportarea de recuperare în livrarea la serviciile de e-mail Microsoft-hosted. Monitorizăm în mod activ livrarea și vom confirma odată ce am verificat că mesajele circulă normal.

5. 4 septembrie 2026 la 14:55 UTCresolved

   Această problemă a fost rezolvată

Traducere automată din actualizarea oficială a incidentului.

1. 27 august 2026 la 17:48 UTCidentified

   A fost identificată și fixată o problemă care cauzează întârzieri în conducta de sign-in automată. Ne străduim să monitorizăm și să accelerăm procesarea pentru a readuce procesul la timp real, în scurt timp.

2. 27 august 2026 la 19:11 UTCmonitoring

   Vedem evenimente care ajung în timp real.

3. 27 august 2026 la 20:32 UTCresolved

   Auto sign-in a fost de procesare în timp real și a rămas stabil. Acest incident este rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 29 iulie 2026 la 20:19 UTCinvestigating

   În prezent avem o problemă legată de CSS care afectează multe pagini din tabloul de bord. Datorită acestui număr, formatele paginii sunt rupte, care pot avea impact asupra utilizării și afișarea elementelor UI. Echipa noastră a identificat problema și lucrează activ la un fix. Vom furniza actualizări pe măsură ce mai multe informații devin disponibile.

2. 29 iulie 2026 la 20:26 UTCidentified

   Problema a fost identificată și se pune în aplicare o soluție.

3. 29 iulie 2026 la 20:33 UTCresolved

   Am identificat şi am rezolvat problema. Pagina este acum de redare așa cum era de așteptat, și noi continuăm să monitorizeze.

Traducere automată din actualizarea oficială a incidentului.

1. 2 iulie 2026 la 14:03 UTCinvestigating

   We are currently investigating an issue that is causing the Envoy dashboard to be unavailable. Our team is working to identify the root cause. We apologize for the inconvenience and appreciate your patience while our team works on restoring the functionality. For any further questions, please contact Envoy Support via [email protected]

2. 2 iulie 2026 la 14:04 UTCinvestigating

   We are continuing to investigate this issue.

3. 2 iulie 2026 la 14:20 UTCresolved

   Resolved: The dashboard outage has been resolved. Dashboard access and functionality have been restored, and users should now be able to load dashboards and perform dashboard-related actions normally.

1. 2 iulie 2026 la 12:46 UTCinvestigating

   Avem în prezent o problemă în cazul în care e-mailurile nu sunt livrate. Echipa noastră investighează activ și va împărtăși actualizările pe măsură ce aflăm mai multe.

2. 2 iulie 2026 la 14:14 UTCinvestigating

   Continuăm să investigăm această problemă.

3. 2 iulie 2026 la 14:19 UTCresolved

   Rezolvat: Problema de livrare e-mail a fost rezolvată. E-mailurile sunt trimise acum cu succes, iar utilizatorii ar trebui să primească orice noi notificări de e-mail, așa cum se așteaptă.

4. 15 iulie 2026 la 21:35 UTCpostmortem

   Pe 2 iulie 2026, începând cu ora 1:30 AM PDT, serviciul de notificare a intrat într-o stare degradată, întârzie livrarea Notificărilor de Urgenţă, a invitaţiilor de întâlnire şi a altor mesaje tranzacţionale. O actualizare recentă a software-ului a introdus o eroare de configurare care a împiedicat serviciul să proceseze corect mesajele de ieșire și un backlog semnificativ construit pe mai multe ore. Monitorizarea a prins problema la scurt timp după ce au venit rapoartele, iar ingineria a rezolvat-o prin revenirea la versiunea stabilă anterioară. Toate notificările la coadă au fost transmise până la ora 7:13 AM PDT O autopsie internă a fost organizată pentru a analiza incidentul și a nota elementele cheie de învățare și acțiune. Dacă aveţi întrebări sau aveţi nevoie de informaţii suplimentare, vă rugăm să nu ezitaţi să contactaţi echipa noastră de Asistenţă Clienţi prin [[email protected]](mailto:[email protected]) sau contactaţi managerul de cont dedicat.

Traducere automată din actualizarea oficială a incidentului.

1. 22 iunie 2026 la 14:35 UTCinvestigating

   We are currently investigating a low amount of elevated errors on dashboard.envoy.com.

2. 22 iunie 2026 la 14:47 UTCresolved

   This incident has been resolved.

1. 11 iunie 2026 la 13:51 UTCinvestigating

   We are currently investigating an issue that is causing the Envoy dashboard to be unavailable. Our team is working to identify the root cause. We apologize for the inconvenience and appreciate your patience while our team works on restoring the functionality. For any further questions, please contact Envoy Support via [email protected]

2. 11 iunie 2026 la 14:15 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 11 iunie 2026 la 15:00 UTCresolved

   This incident has been resolved.

4. 15 iunie 2026 la 17:18 UTCpostmortem

   On June 11, 2026, at around 6:37 AM PDT, a backend database reached its storage capacity, causing the customer dashboard and mobile applications to become unresponsive. The outage was caused by a data synchronization task that failed to clear old logs, leading to a steady buildup that eventually saturated the database volume. Our engineering team restored service by manually expanding the database storage and clearing the stalled synchronization task to reclaim space. While the dashboard recovered quickly, mobile app access was restored shortly after once the system status was fully cleared. We have since implemented more aggressive alerting for database storage levels to ensure our teams are paged immediately if a similar buildup occurs.  An internal post-mortem has been organized to analyze the incident and note key learnings and action items. If you have any questions or require additional information, please don't hesitate to contact our Customer Support team via [[email protected]](mailto:[email protected]) or contact your dedicated account manager.

1. 11 mai 2026 la 17:35 UTCinvestigating

   We are currently investigating an issue causing intermittent slow performance with the Envoy dashboard. Some users may experience delays or difficulty accessing certain features. Our team is actively working to identify the root cause and implement a fix. We apologize for the inconvenience and appreciate your patience while we work to restore full functionality. For any further questions, please contact Envoy Support via [email protected]

2. 11 mai 2026 la 18:02 UTCinvestigating

   We are continuing to investigate this issue.

3. 11 mai 2026 la 18:03 UTCresolved

   This incident has been resolved.

4. 15 mai 2026 la 19:42 UTCpostmortem

   On May 11 at around 10:21 AM PDT, a scheduled background job combined with high traffic patterns pushed our application database past its capacity, causing a performance bottleneck that made the Envoy Dashboard slow and unresponsive. Our team identified the responsible job and optimized and scaled the database to restore dashboard performance. An internal post-mortem has been organized to analyze the incident and note key learnings and action items. If you have any questions or require additional information, please don't hesitate to contact our Customer Support team via [[email protected]](mailto:[email protected]) or contact your dedicated account manager.

1. 8 mai 2026 la 01:16 UTCinvestigating

   We are currently looking into the issue to identify the root cause.

2. 8 mai 2026 la 01:40 UTCmonitoring

   The issue has been identified, and we’re seeing improvements across all product functionality.

3. 8 mai 2026 la 01:53 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 8 mai 2026 la 03:17 UTCresolved

   This incident has been resolved.

5. 21 mai 2026 la 01:39 UTCpostmortem

   On May 7, 2026, at around 5:36 PM PDT, a thermal event at an AWS data center caused a power loss to the hardware in one of the regions where we host our database. AWS continued to report the database as healthy despite it being unavailable, causing our application to repeatedly attempt connections to an unreachable database, which brought the Envoy Dashboard down. Our team restored service by rerouting database traffic to a healthy region. An internal post-mortem has been organized to analyze the incident and note key learnings and action items. If you have any questions or require additional information, please don't hesitate to contact our Customer Support team via [[email protected]](mailto:[email protected]) or contact your dedicated account manager.

1. 12 martie 2026 la 14:51 UTCinvestigating

   We are investigating issues impacting auto-sign in.

2. 12 martie 2026 la 15:13 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 12 martie 2026 la 16:01 UTCresolved

   This incident has been resolved.

4. 18 mai 2026 la 19:16 UTCpostmortem

   On March 11 at around 11:24 AM PST, an authentication issue caused sign-in events from integrations like WiFi, badge readers, and SSO to be queued instead of processed. Our team resolved the issue and replayed the queued events to ensure all impacted data was recovered. An internal post-mortem has been organized to analyze the incident and note key learnings and action items. If you have any questions or require additional information, please don't hesitate to contact our Customer Support team via [[email protected]](mailto:[email protected]) or contact your dedicated account manager.

1. 27 ianuarie 2026 la 16:50 UTCinvestigating

   We are currently investigating the issue.

2. 27 ianuarie 2026 la 17:34 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 27 ianuarie 2026 la 17:34 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 27 ianuarie 2026 la 17:59 UTCresolved

   This incident has been resolved.

1. 27 ianuarie 2026 la 16:47 UTCresolved

   We are currently experiencing slower loading time with our Maps. Our engineering team is currently investigating the root cause of the issue.

1. 26 ianuarie 2026 la 16:55 UTCinvestigating

   We are currently investigating this issue.

2. 26 ianuarie 2026 la 16:56 UTCinvestigating

   We are continuing to investigate this issue.

3. 26 ianuarie 2026 la 17:59 UTCresolved

   We are currently experiencing slower loading time with our . Our engineering team is currently investigating the root cause of the issue.

1. 23 ianuarie 2026 la 23:07 UTCinvestigating

   We are currently investigating issues related to Visitors device connectivity that may be impacting badge printing functionality for some customers. Our team is actively working to identify the root cause and assess for a resolution; updates will be shared as more information becomes available. We appreciate your understanding - for any additional questions or feedback, please contact the Customer Support team via live chat or [email protected]!

2. 24 ianuarie 2026 la 02:24 UTCinvestigating

   We continue to investigate reports of customers experiencing difficulties printing badges in the Envoy Kiosk App. Our team has identified a potential code issue that may be contributing to this behavior and is working to confirm the root cause. We will provide another update as soon as we have more information.

3. 25 ianuarie 2026 la 02:35 UTCmonitoring

   Envoy Kiosk v5.59.0 has been released to the App Store with changes aimed at stabilizing the printer functionality issues. We are monitoring the situation to confirm the fix is working as expected.

4. 28 ianuarie 2026 la 22:32 UTCresolved

   The issue has been resolved, and printer functionality has been stable with the new update.

1. 16 ianuarie 2026 la 12:58 UTCinvestigating

   We are currently investigating this issue.

2. 16 ianuarie 2026 la 13:21 UTCidentified

   Team has identified the problem and is working on the solution.

3. 16 ianuarie 2026 la 13:43 UTCmonitoring

   A fix has been deployed, and room devices are gradually returning online.

4. 16 ianuarie 2026 la 14:43 UTCresolved

   The issue has been resolved. Rooms devices are up and running and Envoy dashboard is operational.

1. 15 ianuarie 2026 la 17:41 UTCresolved

   Engineers have identified the root cause and deployed the fix. The issue was fully resolved at 9:35am

1. 2 ianuarie 2026 la 17:57 UTCinvestigating

   We are currently investigating this issue.

2. 2 ianuarie 2026 la 19:43 UTCinvestigating

   We are continuing to investigate this issue.

3. 2 ianuarie 2026 la 19:45 UTCmonitoring

   We have deployed version 4.55.2 of the Envoy Visitors Kiosk to the App Store. Updating to this version of the app should fix the problem.

4. 3 ianuarie 2026 la 00:17 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 3 ianuarie 2026 la 00:18 UTCresolved

   This incident has been resolved.

1. 5 decembrie 2025 la 09:03 UTCinvestigating

   We are seeing elevated error rates on attempting to access the Envoy site. We are currently investigating issues with Cloudflare: https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q We will update when we have more information.

2. 5 decembrie 2025 la 09:09 UTCinvestigating

   We are continuing to investigate this issue.

3. 5 decembrie 2025 la 09:14 UTCmonitoring

   We are seeing some portions of the site recover.

4. 5 decembrie 2025 la 09:19 UTCmonitoring

   We are seeing the site recover to full operational status. We will continue monitoring.

5. 5 decembrie 2025 la 09:32 UTCresolved

   This incident has been resolved.

1. 17 noiembrie 2025 la 16:16 UTCinvestigating

   We are experiencing issues with our Slack integration. Both installation and notification sending via Slack are currently unavailable.

2. 17 noiembrie 2025 la 16:22 UTCidentified

   We have identified the issue and provided a fix.

3. 17 noiembrie 2025 la 16:26 UTCresolved

   The issue with our Slack integration has been resolved. Customers should now be able to install Slack on Envoy and use the notification feature.

1. 14 noiembrie 2025 la 03:15 UTCinvestigating

   We are currently investigating the issue.

2. 14 noiembrie 2025 la 03:27 UTCinvestigating

   We are continuing to investigate this issue.

3. 14 noiembrie 2025 la 03:47 UTCidentified

   We’ve identified a potential root cause. Rooms devices are gradually recovering and should automatically re-pair.

4. 14 noiembrie 2025 la 03:58 UTCmonitoring

   We’ve deployed a fix and are monitoring for all devices to fully recover.

5. 14 noiembrie 2025 la 04:07 UTCresolved

   The issue with rooms devices has been resolved.