Istoricul incidentelor Ereceptionist

1. 4 august 2026 la 15:10 UTCinvestigating

   We are currently investigating a service disruption affecting voice calling for some customers. The issue was caused by an unexpected failure within a portion of our voice infrastructure, which may have resulted in intermittent call failures or an inability to place or receive calls. Our engineering team has identified the cause and is actively working to restore full service as quickly as possible. We will continue to provide updates as more information becomes available. We apologize for the inconvenience and appreciate your patience while we work to resolve the issue.

2. 4 august 2026 la 15:36 UTCresolved

   This incident has been resolved.

1. 28 iulie 2026 la 19:37 UTCresolved

   Am experimentat o degradare a serviciilor care a afectat sistemul nostru de notificare prin SMS, ceea ce a dus la transmiterea mai multor notificări de sistem către numerele electronice ale clienților. Problema a fost identificată și rezolvată, iar notificările SMS au revenit la funcționarea normală.

Traducere automată din actualizarea oficială a incidentului.

1. 21 mai 2026 la 13:19 UTCinvestigating

   Customers are experiencing repeated push notifications for voicemail messages. Our team is currently investigating the issue.

2. 21 mai 2026 la 17:49 UTCresolved

   A hotfix for the push notification service was successfully deployed to production to mitigate the voicemail notification issue. Voicemail notification services have been fully restored and are operating normally.

1. 5 mai 2026 la 01:09 UTCresolved

   We have identified and resolved an issue affecting push notifications for our applications. During the incident, some users experienced delayed or missing notifications. The issue has now been fully resolved, and all services are operating normally.

1. 20 aprilie 2026 la 16:19 UTCresolved

   This incident has been resolved. We estimated an hour outage with inbound calls.

1. 18 noiembrie 2025 la 13:08 UTCinvestigating

   We are currently experiencing an issue due to a widespread Cloudflare outage. This is affecting access to our services, including login, website availability, and certain API operations. Our teams are actively monitoring Cloudflare's status and working to mitigate the impact where possible. We will provide updates as soon as Cloudflare implements a fix or if we make any adjustments to restore service. Thank you for your patience and understanding.

2. 18 noiembrie 2025 la 13:17 UTCidentified

   Cloudflare has identified the issue and a fix is being implemented.

3. 18 noiembrie 2025 la 14:13 UTCidentified

   Core Services have been restored.

4. 18 noiembrie 2025 la 14:15 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 18 noiembrie 2025 la 15:51 UTCmonitoring

   We are continuing to monitor for any further issues.

6. 18 noiembrie 2025 la 18:48 UTCresolved

   This incident has been resolved.

1. 15 octombrie 2025 la 04:28 UTCinvestigating

   We are currently investigating an issue impacting outbound fax delivery. Customers may experience failures or delays when sending faxes. Inbound faxing and all other services remain operational.

2. 15 octombrie 2025 la 11:32 UTCresolved

   This incident was resolved at 4:59 AM EST.

1. 7 august 2025 la 02:39 UTCinvestigating

   We are currently experiencing a service disruption affecting all outbound emails sent from our platform, due to an outage at our downstream email provider. This impacts system-generated messages such as voicemail notifications, call recordings, and user-composed emails sent through our email service. A support ticket has been opened with the provider, and our team is actively working with them to resolve the issue. We will provide updates as more information becomes available.

2. 7 august 2025 la 03:00 UTCresolved

   Our downstream email provider has restored service. Outbound emails from our platform is operational.

1. 12 iunie 2025 la 19:38 UTCmonitoring

   We are currently experiencing issues affecting some eVoice services due to ongoing incidents with Cloudflare and Google Cloud Platform. Impacted services include access to www.evoice.com and voicemail transcription for some customers. We are actively monitoring the situation and will provide updates as they become available.

2. 12 iunie 2025 la 20:12 UTCresolved

   This incident has been resolved. All services are back to full functionality.

1. 4 februarie 2025 la 21:32 UTCinvestigating

   We are experiencing technical difficulties with our text notification service, which alerts you when you receive an email, voicemail, or text message. Our team is actively working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience.

2. 28 mai 2025 la 15:07 UTCresolved

   This incident has been resolved.

1. 3 decembrie 2024 la 17:49 UTCmonitoring

   We have identified an issue with our third-party carrier that is affecting new phone number assignments. Existing customers are not affected. We will continue to monitor this issue and provide updates.

2. 3 decembrie 2024 la 19:33 UTCresolved

   Our carrier has resolved the issue, and new sign-ups are now being processed. However, there is still a backlog for customers who signed up between 11:40 AM and 01:00 PM EST. These numbers are still being processed by our carrier and should be updated shortly.

1. 21 august 2024 la 22:17 UTCinvestigating

   We are currently investigating an issue affecting our eVoice and Onebox Account Manager pages. We are currently investigating and will provide more updates.

2. 21 august 2024 la 22:20 UTCinvestigating

   We are continuing to investigate this issue.

3. 22 august 2024 la 00:33 UTCidentified

   We have identified the issue and have restored access to account manager on both evoice and onebox. However, Calendar access and file/greetings uploads may still be impacted.

4. 22 august 2024 la 01:53 UTCmonitoring

   We continue to work on restoring file and greeting uploads for account manager, however due to the nature of the problem we do not expect a working solution till sometime tomorrow. Thank you for your patience. We will here with any new information.

5. 7 noiembrie 2024 la 14:56 UTCresolved

   This incident has been resolved.

1. 8 august 2024 la 23:50 UTCresolved

   At 5:50 PM Eastern Standard Time (EST), an issue impacting calls and web services on the Onebox and eVoice platforms was detected. The root cause was identified and resolved at 7:27 PM EST. We apologize for any inconvenience this incident may have caused.

1. 19 iulie 2024 la 07:14 UTCinvestigating

   Starting at 1 AM EST, one of our security vendors started experiencing a widespread issue, they are currently working on a fix and we will roll that out as soon as possible. We will provide more updates as ASAP

2. 19 iulie 2024 la 09:39 UTCinvestigating

   We have implemented a workaround that has restored our services. As of 4:10 AM EST, we have confirmed that our services are back online

3. 19 iulie 2024 la 09:39 UTCresolved

   This incident has been resolved.

1. 19 decembrie 2023 la 02:25 UTCresolved

   We detected failures in our Voice to Text transcription service as well as a delay in our Voicemail notification emails of ~30 min. We are investigating the issue. ---- 10:35pm EST We have identified and remediated the voicemail delay. Notification email delivery time has returned to normal. We will continue to monitor

1. 17 octombrie 2023 la 10:23 UTCinvestigating

   Our web services have been temporarily taken offline due to unexpected system maintenance. Please standby for updates

2. 17 octombrie 2023 la 10:23 UTCinvestigating

   We are continuing to investigate this issue.

3. 17 octombrie 2023 la 11:23 UTCresolved

   This maintenance has been closed.

1. 22 iulie 2021 la 16:25 UTCinvestigating

   We are currently investigating this issue.

2. 22 iulie 2021 la 16:27 UTCinvestigating

   We are continuing to investigate this issue.

3. 22 iulie 2021 la 16:45 UTCmonitoring

   The problem appeared to be a global DNS outage, which was restored. Probable cause was an issue with Akamai, and global edge DNS provider.

4. 23 iulie 2021 la 12:50 UTCresolved

   This incident has been resolved.

1. 23 iunie 2021 la 14:03 UTCresolved

   We experienced a DB slowdown from 9:20 AM to 9:30 AM today, that caused some calls and web sites to not be responsive. At 9:30 AM EDT the problem cleared.

1. 17 aprilie 2020 la 16:00 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 17 aprilie 2020 la 16:35 UTCresolved

   This incident has been resolved.

1. 28 februarie 2020 la 22:34 UTCresolved

   A carrier routing issue caused some issues with call routing.