Istoricul incidentelor Fastspring

1. 20 octombrie 2026 la 11:22 UTCinvestigating

   Unele rapoarte Asincrone de date API nu reușesc din cauza unei erori refuzate de acces atunci când scrie rapoarte la găleata de stocare S3. Problema a început la aproximativ 18:06 UTC, 19 octombrie şi este intermitentă, unele locuri de muncă continuând să se termine cu succes. Mai multe magazine sunt afectate, iar o repornire serviciu nu a rezolvat problema. Echipa investighează.

2. 20 octombrie 2026 la 11:55 UTCresolved

   A fost aplicat un fix, iar serviciul de date a fost reluat. Problema pare să fie rezolvată, iar echipa va continua să monitorizeze serviciul pentru a se asigura că locurile de muncă în raport se termină cu succes.

Traducere automată din actualizarea oficială a incidentului.

1. 15 octombrie 2026 la 23:50 UTCinvestigating

   Investigăm o problemă care ar putea afecta livrarea webhook pentru unii vânzători. Odată ce problema este rezolvată, cârligele web afectate vor fi rejudecate în conformitate cu procesul nostru standard de rejudecare. Vom furniza actualizări pe măsură ce mai multe informații devin disponibile.

2. 16 octombrie 2026 la 00:39 UTCresolved

   Problema a fost rezolvată și sunt rejudecate site-urile afectate.

Traducere automată din actualizarea oficială a incidentului.

1. 18 septembrie 2026 la 12:14 UTCinvestigating

   Investigăm o întârziere care afectează procesarea unor reînnoiri programate ale abonamentelor. Echipa noastră lucrează activ pentru a procesa reînnoirea întârziată şi a determina cauza. Vom oferi o actualizare pe măsură ce mai multe informații devin disponibile.

2. 18 septembrie 2026 la 13:37 UTCinvestigating

   Notificările de abonare și rebillurile se confruntă în prezent cu o întârziere. Lucrăm la procesarea tuturor reînnoirilor și vânzătorilor ar trebui să permită o perioadă de grație pentru toate facturile de abonament pentru a procesa.

3. 18 septembrie 2026 la 23:09 UTCresolved

   Toate notificările de abonament în curs și rebill-urile pentru 18 septembrie 2026 au fost prelucrate cu succes. Deoarece prelucrarea a fost finalizată în ziua UTC, nu există niciun impact anticipat asupra conturilor sau programelor. Ne cerem scuze pentru întârziere.

Traducere automată din actualizarea oficială a incidentului.

1. 17 septembrie 2026 la 09:35 UTCinvestigating

   Investigăm în prezent o problemă care împiedică unii vânzători să creeze comenzi personalizate. Echipa noastră investighează în mod activ problema și lucrează pentru a restabili funcționalitatea cât mai curând posibil. Vom furniza actualizări suplimentare pe măsură ce vor fi disponibile mai multe informații.

2. 17 septembrie 2026 la 12:02 UTCresolved

   Problema care împiedică unii vânzători să creeze comenzi personalizate a fost rezolvată. Continuăm să monitorizăm situaţia pentru a asigura stabilitatea.

Traducere automată din actualizarea oficială a incidentului.

1. 16 septembrie 2026 la 16:20 UTCinvestigating

   Notificarea de la Google: Suntem conștienți de o problemă cu Android CreateButton API, Android IsReadyToPay API, Android LoadPaymentDate API, Security Plată Autentificare (SPA), Web CreateButton API, Web IsReadyToy API, și Web LoadPaymentData API afectează o majoritate de utilizatori. Vom furniza o actualizare până la 16 septembrie 2026, ora 3:20 UTC detaliind când ne aşteptăm să rezolvăm problema. Vă rugăm să rețineți că acest timp de rezoluție este o estimare și se poate schimba. Utilizatorii afectați sunt în măsură să acceseze Android CreateButton API, Android IsReadyToPay API, Android LoadPaymentData API, Security Plata Autentificare (SPA), Web CreateButton API, Web IsReadyToy API, și Web LoadPaymentData API, dar sunt văzut mesaje de eroare, latență ridicată, și / sau alte comportament neașteptat. Pentru mai multe informații, accesați: https://pay.google.com/status/incidente/gQJsjf662F7KwPyiNqav

2. 16 septembrie 2026 la 17:01 UTCresolved

   Acest incident a fost rezolvat. Pentru mai multe informații, accesați https://pay.google.com/status/incidente/gQJsjf662F7KwPyiNqav

Traducere automată din actualizarea oficială a incidentului.

1. 26 mai 2026 la 08:57 UTCresolved

   We observed a drop in Amazon order completion rates and investigated the issue. However, the issue is now resolved. Amazon orders are currently processing normally, and the error is no longer being observed.

1. 9 aprilie 2026 la 20:04 UTCinvestigating

   We’re currently experiencing issues with some UPI transactions. Payments made using VPA handles such as @okhdfcbank, @okaxis, and @okybl via GPay and PhonePe may fail or be declined. Payments using other UPI apps or different VPA handles are working normally. Our partner banks are actively working to resolve this issue. We’ll share updates as soon as more information becomes available.

2. 9 aprilie 2026 la 20:05 UTCidentified

   The issue has been identified.

3. 15 aprilie 2026 la 18:37 UTCresolved

   This incident has been resolved.

1. 26 februarie 2026 la 22:32 UTCresolved

   During a routine maintenance release, from 12:25 pm PT to 02:00 pm PT, our system encountered an error where some buyer emails failed to be sent. The change has been reverted, and we can confirm buyer emails are successfully being sent.

1. 28 noiembrie 2025 la 14:41 UTCinvestigating

   We are experiencing degraded performance with checkout loading, including slow or failed loads, due to increased Black Friday traffic. Engineering is treating this as a critical issue and is actively investigating.

2. 28 noiembrie 2025 la 17:48 UTCinvestigating

   We are no longer seeing latency or failed checkout loads, but our engineering team is continuing to actively investigate the earlier performance degradation. We will provide updates as more information becomes available.”

3. 28 noiembrie 2025 la 22:52 UTCresolved

   Operations and services are back to normal.

1. 18 noiembrie 2025 la 14:24 UTCinvestigating

   Pix payments are currently unavailable due to an ongoing issue with CloudFlare (https://www.cloudflarestatus.com/). No other impact is known at this time, but we continue to monitor.

2. 18 noiembrie 2025 la 14:56 UTCresolved

   Our Engineers are not seeing any continuing impact. Ebanx confirmed on their status page that their systems are now functioning normally. Cloudflare has also confirmed that the issue is resolved and things are back to how it was pre-incident. We consider this issue resolved.

1. 20 octombrie 2025 la 19:06 UTCinvestigating

   We are currently experiencing delays in processing webhooks and auto-generated emails. Our team is working with Amazon Web Services (AWS) to identify the cause and restore normal performance as quickly as possible. Updates will be provided as we learn more.

2. 20 octombrie 2025 la 20:34 UTCmonitoring

   Emails have been successfully sent, though webhooks are still experiencing delays. We expect these delays to resolve, but unfortunately, we cannot provide an exact timeframe. Rebills are continuing to be processed and will require a few more hours to complete.

3. 20 octombrie 2025 la 21:45 UTCresolved

   Webhook latency is gradually returning to normal levels. All subscription rebills are currently processing, and we will continue to monitor the system for any further issues.

1. 20 octombrie 2025 la 07:34 UTCinvestigating

   Our cloud service provider is currently having issues with its service which is impacting our platform.

2. 20 octombrie 2025 la 07:50 UTCinvestigating

   We are continuing to investigate this issue.

3. 20 octombrie 2025 la 08:28 UTCidentified

   We are currently experiencing an issue caused by an ongoing AWS outage that is impacting the FastSpring platform. As a result, sellers may be unable to log in to their FastSpring accounts, and buyer checkout experiences may also be affected on stores hosted through FastSpring. Our engineering team is actively monitoring the situation and working with AWS to restore full functionality as soon as possible. We will provide updates here as more information becomes available. Thank you for your patience and understanding.

4. 20 octombrie 2025 la 09:24 UTCidentified

   We continue to work with AWS to restore service

5. 20 octombrie 2025 la 10:01 UTCmonitoring

   AWS services are being restored, but there may be delays in buyer emails or webhooks. We continue to monitor the situation

6. 20 octombrie 2025 la 11:45 UTCmonitoring

   Email and webhook delivery continues to be impacted by the AWS incident. We will continue to monitor

7. 20 octombrie 2025 la 17:41 UTCresolved

   All services are operating normally, except for a delay in processing rebills. Our team is actively working to resolve this and ensure all affected transactions are completed as soon as possible.

1. 16 octombrie 2025 la 16:54 UTCinvestigating

   FastSpring has received alerts confirming that PayPal is down. We will continue to monitor and will update you with changes.

2. 16 octombrie 2025 la 17:33 UTCresolved

   We are no longer seeing the error in our logs and PayPal orders are completing successfully

1. 8 august 2025 la 20:13 UTCinvestigating

   As a precautionary measure, we are temporarily disabling Klarna due to a processor issue

2. 12 septembrie 2025 la 18:39 UTCresolved

   This incident has been resolved.

1. 1 august 2025 la 14:37 UTCinvestigating

   Paypal is currently experiencing checkout issues. Please see https://www.paypal-status.com/incident/production for more information.

2. 1 august 2025 la 15:24 UTCresolved

   Paypal is reporting the incident as resolved, see https://www.paypal-status.com/history/production

1. 17 iunie 2025 la 17:04 UTCresolved

   On June 16th 2025 around 1350 PST our servers started experiencing degraded performance due to unusual traffic patterns. We identified the root cause and took actions to resolve the degradation, mitigating the symptoms around 1420 PST

1. 19 februarie 2025 la 19:33 UTCresolved

   Between 1:50 AM and 5:50 AM PT, we observed a decline in PayPal orders, preventing some customers from completing their transactions. The issue was caused by a system-related problem on PayPal's end. As of now, all orders are processing normally.

1. 11 februarie 2025 la 11:10 UTCinvestigating

   We are aware that some sellers are experiencing API rate limiting issues, which are disrupting day-to-day business operations. FastSpring is actively investigating this as a priority and working towards a resolution. We will provide updates as soon as more information becomes available.

2. 11 februarie 2025 la 11:49 UTCmonitoring

   We’ve identified a 30-minute window where almost all API calls were blocked, from 11:36 PM on 02.10 to 12:06 AM on 02.11. However, after this period, API traffic appears to be functioning normally. At this time, the issue does not seem to be ongoing, but we are continuing to investigate the cause of the blockage during that specific window. We will provide further updates as we gather more information. Thank you for your patience.

3. 11 februarie 2025 la 14:52 UTCresolved

   We’ve identified a 30-minute window where almost all API calls were blocked, from 11:36 PM on 02.10 to 12:06 AM on 02.11. However, after this period, API traffic appears to be functioning normally. At this time, the issue does not seem to be ongoing, but we are continuing to investigate the cause of the blockage during that specific window. We will provide further updates as we gather more information. Thank you for your patience.

1. 21 noiembrie 2024 la 13:02 UTCinvestigating

   PayPal appears to be down. We are investigating.

2. 21 noiembrie 2024 la 13:25 UTCresolved

   This issue has been resolved by PayPal.

1. 16 octombrie 2024 la 20:04 UTCinvestigating

   We are investigating the impact of a Paypal outage starting Oct 16, 17:35 UTC. You may also refer to Paypal's status page here - https://www.paypal-status.com/incident/production

2. 16 octombrie 2024 la 20:33 UTCmonitoring

   We are seeing signs of recovery. Paypal is reporting that they have mitigated the issue and are also seeing recovery. We will continue to monitor.

3. 16 octombrie 2024 la 21:10 UTCresolved

   We see consistent signs of recovery for Paypal orders. Payments are operational.