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    Istoricul incidentelor Filepicker

    51 incidente Filepicker înregistrate începând din septembrie 2017, cu actualizări oficiale, componente afectate, durată și informații despre rezolvare.

    Înapoi la starea actuală

    Apeluri de flux de lucru eșuate

    A început 6 octombrie 2026 la 13:00 UTC · 0m

    IssuesIncident minor
    1. 6 octombrie 2026 la 18:42 UTCresolved

      Fluxuri de lucru, cum ar fi scanările virale etc. Acest lucru a dus la agățarea proceselor de flux de lucru și apoi la eșec. De asemenea, controalele statutului au eşuat. - ELIBERAREA UTC 15:11:32

    Traducere automată din actualizarea oficială a incidentului.

    Mixed Content Errors with picker.js and filestack.js versions 3.x.x reported by customers in the region of India

    A început 6 mai 2026 la 15:28 UTC · 1h 12m

    OutageIncident major
    Componente afectate
    Filestack Client/Picker
    1. 6 mai 2026 la 15:28 UTCinvestigating

      We are currently investigating this issue.

    2. 6 mai 2026 la 15:51 UTCinvestigating

      We continue to research this issue. As a temporary solution, we recommend using the 4.x.x picker versions.

    3. 6 mai 2026 la 16:40 UTCresolved

      This incident has been resolved.

    Issue affecting Filestack Antivirus service

    A început 23 octombrie 2025 la 19:23 UTC · 1h 13m

    IssuesIncident minor
    Componente afectate
    Uploads
    1. 23 octombrie 2025 la 19:23 UTCinvestigating

      We have identified an issue affecting the Filestack Antivirus service. Users may experience intermittent errors and increased response times when processing workflow requests for virus detection. Our engineering team is actively working to resolve the issue and restore normal performance. Updates will be provided as more information becomes available

    2. 23 octombrie 2025 la 20:35 UTCresolved

      The issue with the degradation of the Virus scan has been resolved. All queued items have been processed, and the service performance is now back to normal.

    Webhook performance is degraded

    A început 1 octombrie 2025 la 14:31 UTC · 1h 5m

    Pending
    Componente afectate
    Uploads
    1. 1 octombrie 2025 la 14:31 UTCinvestigating

      We are currently investigating this issue.

    2. 1 octombrie 2025 la 14:35 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 1 octombrie 2025 la 15:36 UTCresolved

      This incident has been resolved.

    Webhook Outage

    A început 13 septembrie 2025 la 19:17 UTC · 1d 1h

    OutageIncident critic
    Componente afectate
    Uploads
    1. 13 septembrie 2025 la 19:17 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 14 septembrie 2025 la 06:22 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 14 septembrie 2025 la 20:22 UTCresolved

      This incident has been resolved.

    Resize options in Filestack Conversions may experience issues.

    A început 19 august 2025 la 22:35 UTC · 13h 57m

    IssuesIncident minor
    Componente afectate
    Conversions
    1. 19 august 2025 la 22:35 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 20 august 2025 la 12:33 UTCresolved

      This incident has been resolved.

    Dev Portal Digital Asset Manager may cause high CPU utilization

    A început 19 iulie 2025 la 00:13 UTC · 1d 3h

    IssuesIncident minor
    Componente afectate
    Developer Portal
    1. 19 iulie 2025 la 00:13 UTCidentified

      Some may experience high CPU utilization when using the Digital Asset Manager in the Filestack Dev Portal. The issue has been identified and our teams are working to release a fix as soon as possible.

    2. 20 iulie 2025 la 03:44 UTCresolved

      This incident has been resolved.

    Degraded performance and intermittent issues with uploads

    A început 5 iulie 2025 la 22:42 UTC · 1d 8h

    IssuesIncident minor
    Componente afectate
    Filestack Client/PickerUploads
    1. 5 iulie 2025 la 22:42 UTCinvestigating

      We are currently investigating this issue.

    2. 7 iulie 2025 la 13:11 UTCresolved

      This incident has been resolved.

    PDF Info returns a 503 error with the message: "Cannot connect to the PDF provider."

    A început 9 iunie 2025 la 15:06 UTC · 50m

    IssuesIncident minor
    Componente afectate
    Conversions
    1. 9 iunie 2025 la 15:06 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 9 iunie 2025 la 15:56 UTCresolved

      This incident has been resolved.

    Filestack Converse service partial degradation

    A început 8 aprilie 2025 la 14:30 UTC · 0m

    IssuesIncident minor
    1. 8 aprilie 2025 la 17:52 UTCresolved

      Filestack experienced a partial degradation with the conversion service for less than 2 hours. The issue has been resolved. We apologize for the inconvenience.

    SSL Related Errors on cdn.filestackcontent.com

    A început 2 decembrie 2024 la 18:14 UTC · 3d 3h

    Pending
    Componente afectate
    Uploads
    1. 2 decembrie 2024 la 18:14 UTCinvestigating

      Some customers have reported SSL related errors on cdn.filestackcontent.com. At this time, the issue appears to be regional. We are urgently investigating and will follow up as soon as more information is available.

    2. 2 decembrie 2024 la 21:59 UTCinvestigating

      We are continuing to investigate this issue.

    3. 3 decembrie 2024 la 16:07 UTCidentified

      The issue has been identified and our teams are working urgently to correct it. CDN service continues to be degraded for some customers. As a temporary workaround, you may use cdn.filepicker.io instead of cdn.filestackcontent.com. We apologize for the inconvenience.

    4. 3 decembrie 2024 la 21:44 UTCidentified

      We are continuing to work on a resolution for this issue. We apologize for the inconvenience.

    5. 4 decembrie 2024 la 17:33 UTCidentified

      A limited number of customers have been impacted by a misclassification of the Filestack domain by a phishing information provider. Filestack has not in fact been impacted by any phishing scheme and this misclassification is in error. We are actively working to remove Filestack from this list. Until that is done, certain services may be impacted for certain customers. Although our efforts to correct the issue will eventually propagate out, you may achieve a faster solution by contacting your ISP or security application provider to request that https://cdn.filestackcontent.com be unblocked. As soon as we confirm that the Filestack domain has been removed from the reporting services' list, we will inform you. Thank you for your patience. We apologize for the inconvenience.

    6. 5 decembrie 2024 la 21:36 UTCresolved

      We are in contact with the few customers who are still experiencing this issue and working with them directly on a resolution. At this time, over 99.9% of customers are NOT affected. As always, we are committed to our customer’s success with Filestack. Please don't hesitate to reach out to Filestack Technical Support if we can help in any way.

    Webhook Responses Delayed or Missing

    A început 8 noiembrie 2024 la 22:00 UTC · 0m

    OutageIncident major
    1. 12 noiembrie 2024 la 16:20 UTCresolved

      We are aware of an issue with Filestack Webhooks. Our Development Team is making every effort to resolve the issue as quickly as possible. We apologize for the inconvenience and appreciate your patience.

    Internal Server Error with Status code 500 is affecting file uploads performed by workflows

    A început 3 aprilie 2024 la 21:26 UTC · 15h 27m

    Pending
    Componente afectate
    Uploads
    1. 3 aprilie 2024 la 21:26 UTCinvestigating

      Investigation: The Filestack team is investigating a 500 internal server error pertaining to file uploads with Filestack workflows.

    2. 4 aprilie 2024 la 12:53 UTCresolved

      The issue has been resolved. Thank you for your patience.

    Filestack Dev Portal Dashboard Storage metric is temporarily unavailable

    A început 14 noiembrie 2023 la 22:42 UTC · 1d 17h

    Pending
    Componente afectate
    Developer Portal
    1. 14 noiembrie 2023 la 22:42 UTCinvestigating

      Filestack is aware that customers may find that Storage is blank when reviewing the Dev Portal Dashboard. This is in error, all assets are in storage and no action is required. The Filestack team is actively investigating the cause and will implement a fix as soon as possible. We will post an update as soon as possible.

    2. 15 noiembrie 2023 la 16:53 UTCmonitoring

      A fix has been implemented and we are monitoring results.

    3. 16 noiembrie 2023 la 16:08 UTCresolved

      This incident has been resolved.

    500 Server Errors & General Filestack Access Issues

    A început 30 august 2023 la 01:48 UTC · 42m

    OutageIncident major
    Componente afectate
    Developer PortalSupportUploadsAPIConversions
    1. 30 august 2023 la 01:48 UTCinvestigating

      We are aware of issues impacting customers with 500 errors and general Filestack access and are actively working on a solution.

    2. 30 august 2023 la 01:55 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 30 august 2023 la 02:13 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 30 august 2023 la 02:16 UTCmonitoring

      We are continuing to monitor for any further issues.

    5. 30 august 2023 la 02:30 UTCresolved

      This incident has been resolved.

    Uploads from Instagram are temporarily experiencing problems.

    A început 5 iulie 2023 la 15:32 UTC · 20d 22h

    IssuesIncident minor
    Componente afectate
    Uploads
    1. 5 iulie 2023 la 15:32 UTCidentified

      This issue has been identified and a fix is in process. We will update with an ETA as soon as possible. We apologize for the inconvenience.

    2. 26 iulie 2023 la 13:34 UTCresolved

      This incident has been resolved.

    Uploads from Instagram are temporarily experiencing problems.

    A început 30 iunie 2023 la 14:55 UTC · 3d 23h

    IssuesIncident minor
    Componente afectate
    Uploads
    1. 30 iunie 2023 la 14:55 UTCidentified

      We have identified the issue and anticipate resolution in less than 24 hours.

    2. 3 iulie 2023 la 18:12 UTCidentified

      We continue with efforts to implement the solution. We apologize for the inconvenience.

    3. 4 iulie 2023 la 14:21 UTCidentified

      Uploads from Facebook have been restored. We continue to implement the solution to restore Instagram uploads.

    4. 4 iulie 2023 la 14:47 UTCresolved

      This issue has been resolved.

    Facebook upload outage

    A început 1 martie 2023 la 14:45 UTC · 12d 22h

    IssuesIncident minor
    Componente afectate
    Uploads
    1. 1 martie 2023 la 14:45 UTCinvestigating

      We are currently investigating this issue.

    2. 1 martie 2023 la 22:07 UTCinvestigating

      We are continuing to investigate this issue.

    3. 2 martie 2023 la 14:47 UTCidentified

      The issue has been identified. Please note that this issue only affects attempts to upload from a Facebook source.

    4. 6 martie 2023 la 15:18 UTCidentified

      We are continuing to work on a fix for this issue.

    5. 14 martie 2023 la 13:29 UTCresolved

      This incident has been resolved.

    503 Errors

    A început 20 februarie 2023 la 15:46 UTC · 1h 37m

    IssuesIncident minor
    Componente afectate
    UploadsAPIConversions
    1. 20 februarie 2023 la 15:46 UTCinvestigating

      We’re experiencing an intermittent service outage with Filestack. Our team is currently working to resolve the issue. We apologize for any inconvenience. Next update in 1 hour.

    2. 20 februarie 2023 la 16:32 UTCmonitoring

      A fix has been implemented. We expect to return to normal performance within the next 30 minutes.

    3. 20 februarie 2023 la 17:23 UTCresolved

      The service outage has been resolved. Thank you for your patience.

    Workloads Service Outage

    A început 31 ianuarie 2023 la 17:45 UTC · 2h 38m

    OutageIncident major
    Componente afectate
    Uploads
    1. 31 ianuarie 2023 la 17:45 UTCidentified

      We're experiencing a service outage with the workflows feature. Our team is currently working to resolve the issue. We apologize for any inconvenience.

    2. 31 ianuarie 2023 la 20:23 UTCresolved

      The workflow service outage has been resolved. Thank you for your patience.