Istoricul incidentelor Floify

1. 13 iulie 2026 la 17:27 UTCinvestigating

   Investigăm în prezent o problemă cu prezentarea de informații Livrare pentru pachete după lansarea actualizării Encompass 26.2. Vom oferi o actualizare de îndată ce mai multe informații sunt disponibile.

2. 13 iulie 2026 la 21:19 UTCidentified

   Problema a fost identificată și echipa noastră lucrează pentru a elibera o rezoluție la acest lucru cât mai curând posibil. O altă actualizare va fi furnizată atunci când fix a fost programată pentru desfășurare.

3. 14 iulie 2026 la 00:29 UTCmonitoring

   A fost implementată o soluţie. Echipa noastră rezolvă acum situaţii excepţionale ale problemei. Mergând mai departe, dezvăluirile ar trebui să treacă ca de obicei. Vom continua monitorizarea stabilităţii şi vom furniza o actualizare mâine.

Traducere automată din actualizarea oficială a incidentului.

1. 13 iulie 2026 la 16:02 UTCmonitoring

   Mesajele SMS trimise de Floify pot fi amânate. Furnizorul nostru de SMS, Twilio, raportează în prezent întârzieri în rețea cu T-Mobile, care poate avea un impact asupra comunicațiilor SMS externe din sistemul nostru, inclusiv funcția de autentificare multifactor (MFA). În timp ce monitorizăm această problemă, dacă aveți orice dificultate de logare din cauza metodei dvs. MFA fiind setat pe T-Mobile, puteți ajunge la echipa admin sau la echipa noastră de asistență pentru resetarea metodei. Vă recomandăm adăugarea de e-mail ca o metodă în plus față de SMS, împreună cu utilizarea codurilor de rezervă furnizate atunci când funcția este inițial înființat. Noi vă vom pune la dispoziţie actualizările pe măsură ce acestea vor fi disponibile aici.

2. 13 iulie 2026 la 21:05 UTCresolved

   A fost furnizată o rezoluție, iar partenerii noștri de la Twilio raportează o revenire la livrarea preconizată pentru T-Mobile. Vă rugăm să nu ezitați să ajungeți dacă aveți nevoie de ajutor.

Traducere automată din actualizarea oficială a incidentului.

1. 16 iunie 2026 la 20:39 UTCresolved

   A existat o problemă cu funcția Completată de încărcare document care a împiedicat salvarea corectă a documentelor completate către împrumuturi. Am eliberat o soluţie care rezolvă problema în această după-amiază. Orice încărcare de documente care au fost încercate în timpul incidentului ar putea necesita ștergerea și reîncărcarea pentru a se asigura că acestea sunt stocate corect. Ajunge la support@floify.com dacă aveți întrebări.

Traducere automată din actualizarea oficială a incidentului.

1. 1 iunie 2026 la 19:03 UTCidentified

   Lucrăm în mod activ la rezolvarea problemelor de latenţă în cadrul unor aplicaţii de perspectivă. Aplicațiile ar trebui să fie încă accesibile, deși s-ar putea experimenta întârzieri în încărcare. Utilizatorii pot continua să lucreze în aplicații odată ce au încărcat.

2. 1 iunie 2026 la 20:41 UTCmonitoring

   A fost pusă în aplicare o soluţie pentru această problemă şi monitorizăm sistemul.

3. 1 iunie 2026 la 21:43 UTCresolved

   Acest incident a fost rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 14 aprilie 2026 la 17:33 UTCinvestigating

   Investigăm rapoarte de conturi de debitori şi agenţi imobiliari cu dificultăţi în modificarea sau resetarea parolelor.

2. 14 aprilie 2026 la 19:54 UTCresolved

   Am implementat un fix și utilizatorii ar trebui să fie în măsură să schimbe parola lor, după cum este necesar în mișcare înainte.

Traducere automată din actualizarea oficială a incidentului.

1. 9 martie 2026 la 22:52 UTCinvestigating

   Our Byte system tasks are running slower than normal and we are investigating the root cause. Loan creation and other tasks are still processing, and should run without intervention. Our team is looking for resolution to these delays actively.

2. 10 martie 2026 la 17:32 UTCinvestigating

   We are seeing some improvement, but are still investigating the root and the persistence of delays. We will post another update later today as more information becomes available.

3. 10 martie 2026 la 17:34 UTCinvestigating

   We are continuing to investigate this issue.

4. 11 martie 2026 la 15:18 UTCresolved

   We have seen the system operating correctly after implementing a fix. This has been resolved.

1. 2 martie 2026 la 23:10 UTCinvestigating

   We are investigating an issue with delivery of Recent Borrower Upload Notifications not being sent correctly.

2. 3 martie 2026 la 00:32 UTCresolved

   We have implemented a fix, and email should begin sending again. We are seeing this working now, and we will monitor the fix to ensure stability with this feature.

1. 25 februarie 2026 la 20:03 UTCinvestigating

   We are receiving reports that emails are having delay and delivery issue when coming out from our servers. We are reviewing for a cause and solution actively.

2. 25 februarie 2026 la 20:36 UTCidentified

   The issue has been identified as a delivery issue to Microsoft domains. This appears to be a broad spread issue with Microsoft's servers, although we are working with our mail delivery vendor to identify any options for recourse that we can take. While we await resolution from Microsoft, we recommend monitoring communications with users.

3. 26 februarie 2026 la 00:00 UTCidentified

   We are continuing to monitor this situation and will provide an update tomorrow or as one becomes available. If you need any support or information, please reach out to us at support@floify.com.

4. 26 februarie 2026 la 18:05 UTCmonitoring

   We are seeing delivery to Microsoft email addresses return to normal. We will continue to monitor.

5. 27 februarie 2026 la 16:25 UTCresolved

   We have seen this remain stable after a fix appears to have been made by Microsoft yesterday.

1. 22 ianuarie 2026 la 22:01 UTCmonitoring

   We have received reports of outages across the Microsoft platform. While our system remains stable, systems connected through Microsoft may experience issue, including email delivery of notifications and MFA codes. If you have any issue accessing the system, reach out to us at support@floify.com. We will provide an update as we find more information about the Microsoft outage.

2. 22 ianuarie 2026 la 22:59 UTCmonitoring

   We are continuing to monitor this. The impact has remained minimal to our system, but will continue monitoring until we see the all clear from Microsoft.

3. 23 ianuarie 2026 la 15:58 UTCresolved

   Microsoft has reported that their systems have returned to normal function. Email delivery and other functionality should now work as expected. Please reach out if you need any support.

1. 20 ianuarie 2026 la 18:07 UTCmonitoring

   Encompass/ICE has reported system latency. This may have an impact on connected systems, including disclosures delivery and processes. We are monitoring the situation with them. If impacted, you can follow along on their status page as well: https://emstatuscenter.elliemae.com/ After the issue is resolved, our team can help restarting any failed tasks.

2. 20 ianuarie 2026 la 19:38 UTCmonitoring

   Encompass has reported a restoration of functionality. We will restart any failed tasks and monitor for full resolution.

3. 20 ianuarie 2026 la 22:28 UTCresolved

   This issue has been resolved. Please reach out to support@floify.com if you need any assistance.

1. 9 ianuarie 2026 la 17:30 UTCinvestigating

   We are currently investigating an app outage preventing users from accessing our systems. We will update this page with more information as it becomes available.

2. 9 ianuarie 2026 la 17:52 UTCmonitoring

   We have identified the root of the issue and implemented a fix. The system should be accessible soon as it the implemented fix finalizes. We will post a final update once we have seen it fully cleared.

3. 9 ianuarie 2026 la 18:02 UTCresolved

   We are seeing that this issue is fully resolved. If you are still experiencing issue, clearing your browser's cache and browsing data will resolve any issue. At that, after performing that step, please let us know if you have any further issues by reaching out to us at support@floify.com.

1. 18 decembrie 2025 la 20:57 UTCinvestigating

   We are reviewing reports of duplicate notifications being sent out for milestones checked off from the LOS. We will post an update as we identify the root of the issue.

2. 18 decembrie 2025 la 21:16 UTCidentified

   We have identified the issue is restricted to milestone updates that are also sending out a text message update. We will be rolling out a hotfix shortly to resolve this issue.

3. 18 decembrie 2025 la 23:08 UTCresolved

   We have rolled out a fix for this issue and are seeing milestone communications send out as expected.

1. 11 decembrie 2025 la 16:45 UTCinvestigating

   We are currently investigating reports of issues connecting to Encompass with the integration between our system and theirs. Document uploads, file creation, and disclosures delivery may be impacted. As we have more information, we will provide an update here.

2. 11 decembrie 2025 la 17:28 UTCmonitoring

   A fix has been implemented and we are seeing system tasks catch back up with the sync. We will continue to monitor the integration to ensure there are no outstanding issues.

3. 11 decembrie 2025 la 18:00 UTCresolved

   This incident is resolved. We have seen all tasks catch back up and functionality has been restored.

1. 1 decembrie 2025 la 17:53 UTCidentified

   Our SMS provider, Twilio, has reported delays for SMS messaging, which may impact outbound messaging from our system, including Multi-Factor Authentication (MFA). We are working with our partners to monitor the resolution of the issue and will post updates. In the meantime, if you need help accessing your account, please follow the standard MFA process. We recommend setting your MFA method to have both email and SMS options to ensure access.

2. 1 decembrie 2025 la 21:59 UTCmonitoring

   We are seeing improvement to delivery from most networks. There are still some reports of delay, but have received notice from Twilio of improvements to performance. If you are trying to receive the MFA text message, please give the network a few minutes if you have not received it.

3. 2 decembrie 2025 la 15:58 UTCresolved

   This issue has been resolved and we have seen service restored in full.

1. 20 octombrie 2025 la 14:40 UTCinvestigating

   We are currently experiencing intermittent service interruptions affecting some users, which are due to an ongoing AWS outage impacting multiple services. You can learn more about the outage here: https://health.aws.amazon.com/health/status Our Engineering and Operations teams are actively monitoring the situation and will continue to assess impact to Floify systems. We will provide updates here as we learn more from AWS and our internal assessments. Thank you for your patience.

2. 20 octombrie 2025 la 21:36 UTCmonitoring

   Update - Our systems are now fully operational, and any prior service interruptions due to the AWS outage have been resolved on our end. AWS has confirmed they are in the final stages of restoring full global functionality, which is expected within the next two hours. We are actively monitoring our infrastructure and will continue to post updates if anything changes. Thank you for your patience and understanding.

3. 20 octombrie 2025 la 23:05 UTCresolved

   Amazon is reporting that the issue has now been resolved: https://health.aws.amazon.com/health/status The Floify app is working as expected.

1. 29 septembrie 2025 la 16:26 UTCmonitoring

   We are currently experiencing a partial outage with our SMS provider, Twilio, which is impacting text message delivery across certain mobile networks, including T-Mobile. Some text messages (including notifications and access codes) may fail to send or be delayed. Our team is actively monitoring Twilio’s status and will provide updates as more information becomes available. If you are having issues receiving the code for Multi-Factor Authentication (MFA), you may need to wait longer than normal. If the code does not deliver, request an MFA reset through your standard channel. Thank you for your patience while we work with Twilio to resolve this issue.

2. 29 septembrie 2025 la 18:13 UTCmonitoring

   We received report that this is potentially resolved, but that Twilio is monitoring for recurrence of issue.

3. 29 septembrie 2025 la 21:06 UTCresolved

   This issue is resolved

1. 1 iulie 2025 la 23:31 UTCidentified

   We have identified an issue of degraded performance with some Encompass Adaptors and are working to get them back up and running

2. 1 iulie 2025 la 23:58 UTCresolved

   We have implemented a fix and the encompass integration has resumed full working order. Disclosures documents are resuming their workflows and stalled tasks are picking up automatically. This issue has been resolved.

1. 24 iunie 2025 la 14:31 UTCinvestigating

   We are investigating reports of connectivity issues with the Encompass LOS integration.

2. 24 iunie 2025 la 14:44 UTCidentified

   We will be taking the application offline temporarily to resolve this issue.

3. 24 iunie 2025 la 15:04 UTCmonitoring

   A fix has been implemented and tasks are automatically being restarted, and the Encompass integration is now restored. We have a backlog of tasks that are rerunning, and the any loan files, document pushes, and other Encompass-related tasks are running currently to push over to the LOS. We are monitoring the system and the backlogged tasks in the queue.

4. 24 iunie 2025 la 16:48 UTCresolved

   This issue has been resolved.

1. 12 iunie 2025 la 19:37 UTCinvestigating

   We are receiving reports that various systems, including GCP and AWS, are experiencing outages, resulting in some services within Floify being impacted. We are reviewing these reports actively to identify resolution steps to restore full functionality. Encompass has also reported service issues, which could impact integrations to that system directly. For more information, you can review the ICE status center at the following link: https://emstatuscenter.elliemae.com/

2. 12 iunie 2025 la 20:01 UTCmonitoring

   Google has reported that they have applied fixes to some systems, but that there is no current ETA for full resolution. We are actively monitoring our systems for restoration of service for impacted components, integrations, and tools. As more information becomes available, we will provide update on the situation. Once the issue is externally resolved, we will work to re-push and resolve any outstanding tasks and processes that failed due to this outage.

3. 12 iunie 2025 la 23:02 UTCmonitoring

   We are still seeing certain external services issues persisting, including some functionality with the integration of the Encompass LOS. Once those external services have functionality restored, the system should return to normal operation. We will provide further update of resolution in the morning if no updated become available before then. Once the issue is externally resolved, we will work to re-push and resolve any outstanding tasks and processes that failed due to this outage. For more information specific to Encompass, you can review the ICE status center at the following link: https://emstatuscenter.elliemae.com/

4. 13 iunie 2025 la 15:48 UTCmonitoring

   We are seeing some services restored as our external partners experiencing issue restore functionality. We are currently reviewing our LOS integration connections to ensure they are up and running and are working on repushing tasks to create and connect to loans as we validate services are restored.

5. 13 iunie 2025 la 22:03 UTCresolved

   This issue has been resolved. The outages from GCP and Encompass have been resolved, and we have performed fixes to impacted loans and applications. If you submitted a ticket, we will follow up shortly on that as well.

1. 8 mai 2025 la 14:58 UTCidentified

   We have found an issue causing encompass disclosures and other eSign packages to appear as blank in the system. We are in the process of rolling back a system update made overnight to resolve this issue.

2. 8 mai 2025 la 15:17 UTCmonitoring

   We have implemented the fix to this issue and are seeing eSign functionality return to normal. We are monitoring the system to ensure everything is working as expected.

3. 8 mai 2025 la 15:55 UTCresolved

   This incident has been resolved.