Istoricul incidentelor Flowroute

1. 3 octombrie 2026 la 00:23 UTCidentified

   Am identificat o problemă care afectează sistemul de facturare. În consecință, anumite tranzacții de facturare din septembrie nu pot fi reflectate pe deplin cu toate taxele aplicabile, iar ultima declarație de facturare este temporar indisponibilă. Echipa noastră de inginerie lucrează în mod activ pentru a rezolva problema și a restabili serviciile afectate. Vor urma actualizările.

2. 5 octombrie 2026 la 20:25 UTCresolved

   Incidentul a fost rezolvat, declaraţiile din septembrie sunt acum disponibile în portalul Manage.

Traducere automată din actualizarea oficială a incidentului.

1. 27 iulie 2026 la 14:22 UTCinvestigating

   În prezent investigăm rapoarte de eşecuri la apelurile gratuite.

2. 27 iulie 2026 la 14:40 UTCidentified

   Problema a fost identificată și se pune în aplicare o soluție.

3. 27 iulie 2026 la 14:42 UTCmonitoring

   A fost implementat un fix şi testele noastre iniţiale arată că este reparat. Continuăm să monitorizăm rezultatele.

4. 27 iulie 2026 la 15:51 UTCresolved

   Acest incident a fost rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 14 mai 2026 la 15:45 UTCinvestigating

   We are investigating reports of intermittent inbound call failures to Toll Free numbers.

2. 14 mai 2026 la 15:49 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 14 mai 2026 la 15:54 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 14 mai 2026 la 16:55 UTCresolved

   This incident has been resolved.

1. 3 martie 2026 la 15:15 UTCinvestigating

   We are currently investigating intermittent outbound one way audio.

2. 3 martie 2026 la 15:19 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 3 martie 2026 la 17:20 UTCresolved

   This issue has been fully resolved

1. 11 februarie 2026 la 19:53 UTCinvestigating

   We are currently investigating delays with our CDR exports in both the Manage portal and CDR export APIs.

2. 13 februarie 2026 la 20:09 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 17 februarie 2026 la 19:00 UTCinvestigating

   We are currently investigating new delays with our CDR exports.

4. 19 februarie 2026 la 17:23 UTCresolved

   This incident has been resolved.

1. 23 iulie 2025 la 16:27 UTCidentified

   The Manage Portal is currently inaccessible. Our Dev team is aware and working to implement a fix. Call traffic across the network is working as normal.

2. 23 iulie 2025 la 18:45 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 23 iulie 2025 la 20:16 UTCresolved

   This incident has been resolved.

1. 1 iulie 2025 la 15:37 UTCidentified

   3CX customers are experiencing issues with some outbound calls due to Private IP addresses in the SIP headers. Some outbound carriers are no longer accepting traffic from Private IP addresses. 3CX has pushed an update for v20 update 6 that allows customers to update to a new 3CX Flowroute template and adjust the Via Header IP address to the Public IP address. This can be done by selecting the new template and navigating to the “Voice and Chat” tab, enabling the “Public IP in VIA Header” setting, entering your public IP address.

2. 1 iulie 2025 la 18:41 UTCresolved

   This incident has been resolved.

1. 23 iunie 2025 la 18:37 UTCidentified

   One of Flowroutes Partner Carriers is having issues with outbound calling. This may affect outbound calling intermittently to certain domestic destinations. We will update as we receive updates.

2. 23 iunie 2025 la 19:17 UTCidentified

   Our Partner Carrier reports they have identified the issues and are putting a fix in place.

3. 23 iunie 2025 la 21:13 UTCidentified

   Our partner carrier reports they are continuing to work on a fix for this issue.

4. 23 iunie 2025 la 22:17 UTCmonitoring

   Our Partner has implemented a fix and the network is being monitored.

5. 23 iunie 2025 la 23:58 UTCresolved

   This incident has been resolved.

1. 25 februarie 2025 la 18:42 UTCinvestigating

   We are looking into reports of inbound SMS/MMS that are being rejected when handed off to 3CX webhooks.

2. 25 februarie 2025 la 19:54 UTCinvestigating

   We have reached out to the 3CX Team for investigation and will update this event as new information becomes available. At this time only 3CX webhooks are experiencing failures.

3. 26 februarie 2025 la 15:56 UTCinvestigating

   We are still actively working on the issues with failed SMS/MMS handoffs to 3CX Webhooks. Our in-house development team has been notified and is currently investigating the matter further. Additionally, we have provided updates to 3CX, as other customers not using 3CX PBX systems are not experiencing any issues with SMS/MMS handoffs. At this time, it appears the issue is only affecting 3CX PBX systems. We will provide an update as soon as we have more information.

4. 26 februarie 2025 la 18:43 UTCmonitoring

   We are receiving reports of completing messages through 3CX. We are continuing to work with them to ensure the issue is resolved.

5. 27 februarie 2025 la 16:12 UTCresolved

   This incident has been resolved.

1. 15 februarie 2025 la 00:44 UTCinvestigating

   Peering networks connecting traffic to local Canadian services have reported an outage with their network. They are aware of the issue and have deployed resources to investigate.

2. 15 februarie 2025 la 01:26 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 15 februarie 2025 la 03:43 UTCresolved

   This incident has been resolved.

1. 15 ianuarie 2025 la 16:11 UTCinvestigating

   We are actively collaborating with our peer networks to resolve the intermittent inbound call failures impacting AT&T customers, particularly in Southeast Florida, including the Miami and Melbourne areas. This issue appears to be localized to this region. We will continue to monitor the situation closely and provide updates as new information becomes available.

2. 15 ianuarie 2025 la 19:32 UTCinvestigating

   We are continuing to work with our peer networks to address this issue.

3. 15 ianuarie 2025 la 19:49 UTCidentified

   Our peer networks have identified the issue and are working on a fix.

4. 15 ianuarie 2025 la 21:04 UTCmonitoring

   A fix has been implemented by the upstream carrier, and we are currently monitoring the results.

5. 15 ianuarie 2025 la 22:22 UTCresolved

   This incident has been resolved.

1. 14 ianuarie 2025 la 15:01 UTCinvestigating

   We are actively working with our peer networks to address the intermittent inbound call failures affecting AT&T customers, specifically in Southeast Florida, including the Miami and Melbourne areas. This issue appears to be localized to that region. We will continue to monitor the situation and provide updates as we receive them.

2. 14 ianuarie 2025 la 16:00 UTCinvestigating

   We are continuing to work with our peer networks to address this issue.

3. 14 ianuarie 2025 la 17:04 UTCidentified

   Our peer networks have identified the issue and are working on a fix.

4. 14 ianuarie 2025 la 18:16 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 14 ianuarie 2025 la 19:48 UTCresolved

   This incident has been resolved.

1. 27 septembrie 2024 la 17:14 UTCinvestigating

   We are investigating intermittent inbound call failures in the Dallas TX LATA 552.

2. 27 septembrie 2024 la 19:20 UTCinvestigating

   We are continuing to work with our peer networks to investigate this issue.

3. 27 septembrie 2024 la 19:38 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 27 septembrie 2024 la 21:52 UTCresolved

   This incident has been resolved.

1. 10 septembrie 2024 la 21:32 UTCinvestigating

   We are currently investigating an issue with the Flowroute Manage Portal providing 500 errors.

2. 10 septembrie 2024 la 21:35 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 10 septembrie 2024 la 23:13 UTCresolved

   This incident has been resolved.

1. 18 iulie 2024 la 17:01 UTCinvestigating

   We are currently investigating an issue with receiving email to [email protected].

2. 18 iulie 2024 la 17:21 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 18 iulie 2024 la 19:28 UTCresolved

   This incident has been resolved.

1. 27 iunie 2024 la 19:39 UTCinvestigating

   We are working with internal teams to identify an issue with the Flowroute support number 18553569768 that is providing a busy signal on inbound calls.

2. 27 iunie 2024 la 20:06 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 28 iunie 2024 la 00:44 UTCresolved

   This incident has been resolved.

1. 17 ianuarie 2024 la 21:31 UTCinvestigating

   Emergency Service Partners are currently investigating an issue that is preventing E911 profile requests from provisioning/updating. This does NOT impact 911 call routing.

2. 17 ianuarie 2024 la 22:42 UTCresolved

   This incident has been resolved.

1. 9 ianuarie 2024 la 22:12 UTCinvestigating

   We are currently investigating an issue with our ticketing system and are unable to send outbound email.

2. 10 ianuarie 2024 la 00:14 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 10 ianuarie 2024 la 03:00 UTCmonitoring

   Email sending from our ticketing system has been restored. We will continue to monitor the situation.

4. 11 ianuarie 2024 la 13:42 UTCresolved

   This incident has been resolved.

1. 11 decembrie 2023 la 21:53 UTCidentified

   We have been made aware of inbound calls failing to reach our network from AT&T due to a fiber cut in the Florida area. We are receiving updates from peering networks that are monitoring the situation and will provide an update here once we see movement on the matter.

2. 12 decembrie 2023 la 17:34 UTCresolved

   This incident has been resolved.

1. 8 noiembrie 2023 la 16:56 UTCinvestigating

   We are reviewing the incident from yesterday where multiple Auto-Replenishments had been triggered and are working to understand the full scope of the event. We will provide further updates as we collect more information.

2. 8 noiembrie 2023 la 23:00 UTCidentified

   Our team is still investigating the full scope of this event. We expect to be reverting associated auto-replenishment charges that were triggered within the next 48 hours. Those reverted charges may take several business days for the reversal of those transactions to be visible on credit card reports. We thank you for your patience with this as we look to correct the issue that was experienced.

3. 9 noiembrie 2023 la 18:18 UTCresolved

   Our team has reinstated Auto-Replenishments and reverted the erroneous charges for applicable accounts. This incident did NOT affect all accounts. Email notifications have been sent to those accounts that will be receiving refunds. Please allow 5-7 business days for those transactions to be reflected on bank statements.