58 incidente Frameio înregistrate începând din noiembrie 2023, cu actualizări oficiale, componente afectate, durată și informații despre rezolvare.
În prezent investigăm problema.
Sistemele s-au stabilizat. Continuăm să monitorizăm.
Acest incident a fost rezolvat.
Traducere automată din actualizarea oficială a incidentului.
În prezent investigăm această problemă.
This incident has been resolved.
Traducere automată din actualizarea oficială a incidentului.
În prezent investigăm această problemă.
A fost implementată o soluţie şi monitorizăm rezultatele.
Acest incident a fost rezolvat.
Traducere automată din actualizarea oficială a incidentului.
Utilizatorii nu au putut vizualiza colecții și unele facilități UI au fost afișate incorect pe site,
A fost implementată o soluţie şi monitorizăm rezultatele.
Acest incident a fost rezolvat.
Traducere automată din actualizarea oficială a incidentului.
În prezent avem o întârziere în transmiterea mesajelor şi investigăm.
Am identificat problema și lucrăm la retranscodarea unui număr mic de active care au avut probleme.
Am identificat problema și lucrăm la retranscodarea unui număr mic de active care au avut probleme.
Încă lucrăm la reluări de locuri de muncă.
Acest incident a fost rezolvat.
Traducere automată din actualizarea oficială a incidentului.
Investigăm rapoarte de procesare lentă a noilor fişiere încărcate în conturi V4 pe Frame.io.
Am identificat problema și am izolat sistemele pe care este. Crestem alte resurse pentru a ajuta la munca prin backlog mai repede.
Toate slujbele au fost procesate şi reluăm operaţiunile normale. Vom continua să monitorizăm în timp ce reluăm.
This incident has been resolved.
Traducere automată din actualizarea oficială a incidentului.
Utilizatorii raportează procesarea lentă atunci când încarcă fișiere în conturile V4 pe Frame.io.
Am identificat sursa problemei și lucrăm în mod activ la atenuarea acesteia.
A fost implementată o soluţie şi monitorizăm rezultatele.
Incidentul a fost rezolvat.
Traducere automată din actualizarea oficială a incidentului.
Investigăm o problemă care afectează utilizatorii de unități montate
Problema a fost identificată și se pune în aplicare o soluție.
A fost implementat un fix și noi monitorizăm.
Acest incident a fost rezolvat.
Traducere automată din actualizarea oficială a incidentului.
We are currently investigating an issue affecting uploads.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
New uploads are processing as expected. We are continuing to monitor our systems.
This incident has been resolved, uploads are continuing to process as expected.
Users are currently experiencing issues accessing their v4 accounts on Frame.io. This includes loading projects, uploading files, opening player pages, playing videos on the player page, opening Review/Presentation pages, and posting comments. Our team is working to identify the root cause and implement a fix.
We are continuing to investigate this issue.
We have discovered the root cause, due to changes with one of our service providers. We have mitigated the issue, and our application service is restored. We are continuing to monitor.
Services continue to be operational, we're continuing to monitor.
This incident is now resolved. We’re sorry for the trouble this may have caused. For questions, please reach out to our support team at [email protected].
We are investigating an issue affecting some of our customers, causing comments to intermittently fail to load on shares.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We're experiencing degraded performance
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Users are briefly were experiencing delays while using Frame.io. We are currently investigating the underlying cause. Our team mitigated the impact and restored the system to operational.
We are currently investigating the cause
A fix has been implemented, and we are monitoring the results.
This incident has been resolved.
We are currently investigating the cause
A fix has been implemented, and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
We are continuing to investigate this issue
We are continuing to investigate this issue.
We are continuing to investigate this issue. We have observed a reduction in the frequency of occurrences.
We're no longer seeing occurrences. Monitoring continues while we investigate the root cause.
No further occurrences observed. We're closing the incident and will continue to monitor, investigate the root cause, and evaluate whether additional remediation is needed. For questions, please reach out to our support team through chat or email [email protected].
This incident has been resolved.
We are currently investigating the issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an outage with our search service
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Some users experienced errors and higher than normal latency while using Frame.io. Including loading pages, fetching projects/assets, and performing certain actions. Our team was able to mitigate the issue and restore service.
Some users are experiencing issues with logging into Frame.io via Adobe Auth. Our team is working to identify the root cause and implement a fix.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are actively monitoring.
The login issues have been resolved. We're sorry for the troubles this may have caused. For questions, please reach out to our support team through the chat, or email [email protected].