Istoricul incidentelor Glofox

Due to an issue on the AWS side we are experiencing a partial degradation. You may notice impact in the following areas: Dashboard reporting, Web app reporting  CRM functions. Our team are working to resolve the issue and we will provide more information as soon as possible.

Our technical teams are actively working with our vendor, AWS, to restore application performance. Users may sporadically experience latency in reporting. Thank you for your continued patience and support.

We are pleased to report that our Vendor (AWS) has resolved their issue driving intermittent Latency impacting Glofox reporting has been resolved. All services are stable, and our systems are operating normally. We will continue to monitor and sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout the incident. Thank you for your continued support.

Due to a performance upgrade this morning our revenue reports are not syncing all data. Therefore the money owed, sales and payout reports will not be accurate until further notice. We apologise for any inconvenience this is causing.

Due to a performance upgrade this morning our revenue reports are not syncing all data. Therefore the money owed, sales and payout reports were not updating normally. This issue has now been resolved and the reporting is up to date. We apologise for the inconvenience.

We are currently investigating an issue with a 3rd party which is slowing down the creation of Electronic Agreements.

Our 3rd party provider has identified the issue and we are working with them to resolve this as soon as possible. Thank you for your patience.

Our 3rd party provider has implemented a fix and Glofox Electronic Agreements should now be functioning correctly. We are monitoring this closely to ensure the problem has been fully mitigated.

This issue has now been resolved.

We have identified an payment processing issue preventing purchases in the cart. We will continue to update and provide a resolution shortly. Apologies for the inconvenience

We have now fixed this issue and will continue to monitor. Thanks for your patience.

This issue is now resolved. We apologise for the inconvenience you experienced during this incident.

We are currently experiencing an issue that may impact reports. Further updates will be available shortly. We apologise for the inconvenience in the meantime.

We are continuing to investigate this issue.

We have now confirmed that performance is back to normal and we apologize for any inconvenience caused by this. If you need to contact our support team, you can do so via [email protected]

We're investigating reports that some glofox payments users may be unable to process transactions, or transactions that are scheduled around this time that are failing within the glofox dashboard. We're working with our payments partners to resolve this, and will ensure that all scheduled transactions will be retried when this is resolved shortly. We apologize for any inconvenience caused in the interim. A further update will follow at 17:00 GMT.

We've worked with our payment partners and can confirm that transactions are now processing as normal- payments that were scheduled for the past 20-30 minutes are now retrying and appear to be processing successfully. We apologise for any inconvenience caused. If you need to contact our support team, you can do so via [email protected]

This incident has been resolved.

Our team are investigating reports that some users are experiencing an error when attempting to book into classes/appointments. Bookings are unsuccessful, with a "Booking request rejected while processing" message appearing in both the dashboard and mobile app when a booking attempt is made.

A fix has been implemented and bookings are now processing as normal. We apologize for any inconvenience caused to you, your team and your members. If you need help, reach out to [email protected]

This incident has been resolved.

Performance is currently degraded across the Glofox Dashboard and Mobile Apps. Loading is taking longer than normal as a result, and in some cases, the website is not responding. Our team are working on this at present and further updates will follow on status.glofox.com shortly.

We've identified the issue and are now working to resolve it.

We are continuing to work on a fix for this issue. While we complete this work, the 'Leads' and "Clients / Members' tab may not load. We expect this to be resolved and fully operational shortly. We apologize for the inconvenience in the meantime.

We’re continuing to work with our third party database hosting provider to resolve the performance issues we’re experiencing. Access to the ‘Leads’ and ‘Clients / Members’ tab has now been reinstated, however the Glofox dashboard and mobile apps may still continue to be slow to load at this time. We hope to have this resolved soon- we apologize for the inconvenience as we continue to work through this.

The performance on the Glofox Dashboard and Mobile Apps is now improving - we are continuing to monitor the situation until everything is fully back to normal.

We have now confirmed that performance is back to normal and we apologize for any inconvenience caused by this.

We're investigating reports that some glofox payments users may be unable to add new cards to customer profiles. Payment processing for cards that are already stored is unaffected, and recurring billing is occurring as normal.

We've identified the issue and are implementing a fix to allow new cards to be added.

We are continuing to work on a fix for this issue.

We've now implemented a fix and new cards can be successfully added to members. We're sorry for any inconvenience caused during this disruption. If you need further help, reach out to [email protected]

Users might be experiencing some slowness on the Glofox dashboard. We are currently investigating the issue.

We have identified a performance issue with one of our database replicas, which is causing a portion of requests to be slower. We are working towards resolution.

A fix has been implemented and we are monitoring performance to confirm the problem has been mitigated.

This incident has now been resolved. Performance on Glofox dashboard is back to normal.

We've been made aware by our E-Agreement / Digital Contract partner, Pandadoc, that they are currently experiencing an outage. As a result, if you use our integrated E-Agreement / Digital Contract functionality, you may experience errors loading the below pages within your glofox dashboard at this time: 1) Member Access Tab (for access monitoring) 2) The Member Details Tab (where E-agreements / Digital Contracts are stored) In addition, E-agreements / Digital Contracts may not be generated at this time, nor will members be able to sign agreements. If you do not utilise this functionality, please be assured that all other areas of the product, including class booking and payment processing continue to operate without issue. We apologise for any inconvenience caused by this and can assure you we're working closely with our partner, Pandadoc, to have this resolved. A further update will be made available at 6:30pm BST.

Our partners, Pandadoc, have confirmed they have now resolved this issue and all E-agreements / Digital Contracts should be working as intended. Any documents that were delayed by this issue should now have been sent. If this impacted you, your team, or your members, we're sorry for the inconvenience caused. If you need further help, please reach out to [email protected] - our team will be happy to assist!

We are currently experiencing an issue that may impact the booking of a class or session through our partner, Gympass. If you use this integration, bookings may be marked as completed within the glofox interface but will fail in Gympass. We are working with our partner to resolve this, and are confident full booking functionality within Gympass will return shortly. All other areas of the glofox platform continue to function normally at this time. We apologize for any inconvenience caused if you use this integration. A further update will be available in 30mins (16:15 BST)

A fix has been released and bookings through our partner Gympass should now process without issue. Bookings will display both within Gympass and glofox as expected. We're sorry if this impacted you, your team, or your members. If you need further help, please reach out to [email protected]

We have been made aware that one of our third party vendors is currently experiencing an outage. During this time Glofox users will receive error messages on the following parts of the system: 1) Access tab; 2) Member details tab related to e-agreements; and 3) Navigating to Member Accounts via reporting. We are in constant communication with our vendor and will share progress updates as they become available.

We are continuing to investigate this issue.

Latest Update from our Vendor: “We are still working to restore the availability of our primary database cluster. We’re still seeing a significant impact across all our services.”

The issue has now been resolved.

Performance is currently degraded across the Glofox Dashboard and Mobile Apps. Loading is taking longer than normal as a result, and in some cases, the website is not responding. Our team are working on this at present and further updates will follow on status.glofox.com shortly.

Thanks for your patience while we worked to resolve this. We’re now seeing significant improvements in performance and load times, which should allow you to now complete day to day tasks within the dashboard. We expect system performance and speed to return to normal levels very shortly.

This incident has now been resolved and response times across the platform are now expected. We apologise for any inconvenience caused. If you need to contact our support team, you can do so via [email protected]

We are currently experiencing an issue that may impact reports. Further updates will be available shortly. We apologise for the inconvenience in the meantime.

Due to an issue with our third party insights platform, Looker, access to some embedded reports (eg: members, lost members, money owed and e-agreements reports) is intermittent. If you are a glofox insights subscriber, you may also be unable to access your glofox insights dashboard at this time, or receive a message stating that 'Looker is unavailable' No other functionality is impacted, with all booking / transaction processing features, along with the glofox app and web portal operating without disruption. We are working with our third-party provider to resolve this as soon as possible and will have a further update shortly. Thank you for your patience while we continue to investigate and resolve this issue.

We have received an update from our third party insights platform, Looker, that this incident has been resolved on their end. We apologise for any inconvenience caused. If you need to contact our support team, you can do so via [email protected]

We are currently experiencing an issue that may impact the purchase of memberships. Further updates will be available shortly. We apologise for the inconvenience in the meantime.

We are continuing to investigate this issue.

This incident has been resolved.

We have been notified by AWS that they are currently experiencing issues across their suite of products. Glofox is hosted on AWS technology and as a result we are currently experiencing some issues - these may impact transaction processing in particular. Our team are investigating and are currently working to resolve these issues. Further updates will be available shortly. We apologise for any inconvenience in the meantime.

Platform performance is now stabilising, however, we are aware that other service providers may still be experiencing issues. As a result, E-mail and SMS messaging may be sending intermittently. Our team continue to investigate and work with our third party providers of these services in order to resolve these issues. Further updates will be available shortly. We apologise for the inconvenience.

Platform performance has now stabilised, and all core Glofox features are fully operational. Twilio, our SMS Partner, has advised they are still experiencing some issues across their own platform, and as a result, if you utilise our SMS Add On, you may continue to experience some issues when attempting to send SMS messages. Our team continue to investigate and work with our third party providers of these services in order to resolve these issues. Further updates will be available shortly. We apologise for the inconvenience.

Twilio, our SMS Partner, have advised that they have implemented a fix following today's AWS related disruption. As a result, SMS messaging is now functioning for all customers that avail of our SMS Messaging Add On. All other Glofox features continues to be fully operational. Thanks for your patience as we worked with our partners to restore service across some areas of our product today. We apologise for any inconvenience caused!

Intermittent issues are being experienced when processing transactions, resulting in some transaction attempts returning a 'timeout' or 'connection refused' error. Our team have identified the cause of this issue and are working to resolve. Further updates will be available shortly.

A fix has been implemented and we are monitoring the results.

This incident has been resolved and all transactions should now flow through as normal. If any previous transactions were interrupted, you should now be able to retry them successfully. We apologise for the inconvenience.

We have an identified an issue with Cloudflare, a third party provider to Glofox that is impacting customers in North America. We have taken steps to redirect traffic and the service is recovering. If you are experiencing issues, please ‘Hard Refresh’ your browser (CTRL + Shift + R on Windows / cmd + shift + R on Mac) and attempt to reload Glofox.

This incident had been resolved and Glofox is now fully operational in North America. No other regions were impacted.

Performance is currently degraded across the Glofox Dashboard and Mobile Apps. Loading is taking longer than normal as a result, and in some cases, the website is not responding. Our team are working on this at present and further updates will follow on status.glofox.com shortly.

The issue has been identified and a fix is being implemented. We expect load times to return to normal very shortly. We apologise for the inconvenience caused.

Thank you for your patience - a fix has been implemented and is in the process of rolling out. Resumption of normal service across the Glofox Dashboard and Mobile Apps is imminent.

Thanks for your continued patience while we worked to resolve this. We’re now seeing significant improvements in performance and load times, which should allow you to now complete day to day tasks within the dashboard. We expect system performance and speed to return to normal levels over the course of the day.

This incident has now been resolved and the platform is fully operational. We apologise for any inconvenience caused. If you need to contact our support team, you can do so via [email protected]