Istoricul incidentelor Go Guardian

1. 8 septembrie 2026 la 19:40 UTCinvestigating

   Ca de aproximativ 12:00 PM PDT, am văzut o creștere a rapoartelor de timp de rezoluție întârziată și / sau eșuat în GoGuardian admin DNS Filtrare. Echipa noastră lucrează în prezent pentru a rezolva această problemă și vă va ține la curent pe măsură ce punem în aplicare un fix. Ne cerem scuze sincer pentru neplăceri.

2. 8 septembrie 2026 la 19:40 UTCinvestigating

   Continuăm să investigăm această problemă.

3. 8 septembrie 2026 la 22:02 UTCmonitoring

   Funcționalitatea a fost restabilită pentru utilizatorii afectați. Monitorizăm activ serviciul GoGuardian Admin DNS Filtrare și continuăm să investigăm cauza principală a problemei.

4. 9 septembrie 2026 la 22:20 UTCresolved

   This incident has been resolved. Impact: Between approximately 12:00 PM and 2:10 PM PDT on September 8, a subset of GoGuardian Admin DNS Filtering users experienced delayed or failed DNS resolution. Current status: Service returned to normal at approximately 2:10 PM PDT on September 8, and we have observed stability since that time. What we've done: To help prevent this from happening again, our engineering teams have updated the DNS Filtering service infrastructure to better handle unexpected increases in request activity. What's next: Our team is continuing to make improvements to the performance of the DNS Filtering system, and we are keeping a close watch on the service in the meantime. We sincerely apologize for the disruption this caused.

Traducere automată din actualizarea oficială a incidentului.

1. 3 septembrie 2026 la 15:43 UTCinvestigating

   În prezent investigăm această problemă.

2. 3 septembrie 2026 la 16:41 UTCinvestigating

   Unii studenți apar ca "Student Offline" sau "Device Indisponibile" în sesiuni live din cauza unei întreruperi de serviciu backend, începând cu aproximativ 7:40 am PST. În prezent, investigăm problema și lucrăm la o soluție. Vă vom ţine la curent cu detalii suplimentare. Ne cerem scuze sincer pentru neplăceri.

3. 3 septembrie 2026 la 19:56 UTCmonitoring

   Funcționalitatea a fost restabilită pentru utilizatorii afectați. Continuăm să investigăm problema și să punem în aplicare soluții pentru îmbunătățirea performanței. Vom monitoriza îndeaproape această caracteristică până mâine pentru a asigura stabilitatea continuă.

4. 4 septembrie 2026 la 17:02 UTCresolved

   Întreruperea serviciului a fost rezolvată complet. Performanţele sistemului au revenit la normal, iar toate serviciile ar trebui să funcţioneze aşa cum era de aşteptat. Vă mulțumim pentru răbdare, și ne cerem scuze pentru orice inconveniente cauzate.

Traducere automată din actualizarea oficială a incidentului.

1. 2 septembrie 2026 la 19:10 UTCinvestigating

   În prezent investigăm această problemă.

2. 2 septembrie 2026 la 20:38 UTCinvestigating

   Continuăm să investigăm această problemă.

3. 2 septembrie 2026 la 21:10 UTCresolved

   Acest incident a fost rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 31 iulie 2026 la 16:10 UTCinvestigating

   În prezent investigăm un potenţial bug în GoGuardian Theft Recovery. Primim rapoarte intermitente ale paginii de autentificare creând o buclă care o face temporar inaccesibilă. Vom furniza actualizări pe măsură ce vom afla mai multe din ancheta noastră.

2. 31 iulie 2026 la 16:22 UTCresolved

   Problema cu GoGuardian Theft Recovery a fost pe deplin rezolvată.

Traducere automată din actualizarea oficială a incidentului.

1. 16 iulie 2026 la 17:14 UTCinvestigating

   Suntem conştienţi de o problemă în cazul în care unii clienţi nu primesc Beacons după şcoală ore e-mail rezumate aşa cum se aşteaptă. Această problemă afectează doar un subset de utilizatori, iar toate celelalte caracteristici Beacon sunt pe deplin funcționale. Echipa noastră investighează în mod activ, și vom oferi actualizări aici pe măsură ce aflăm mai multe. Ne cerem scuze sincer pentru neplăceri.

2. 16 iulie 2026 la 18:30 UTCinvestigating

   Ne continuăm investigaţia în rezumatele de e-mail după ore eşuând să fie livrate unor clienţi. Vom continua să actualizăm în timp ce identificăm și rezolvăm problema.

3. 16 iulie 2026 la 19:40 UTCidentified

   Am identificat o cauză potenţială şi lucrăm la implementarea unui fix care va restabili trimiterea rezumatelor de e-mail ale lui Beacon după şcoală către toţi clienţii care au optat pentru ele.

4. 16 iulie 2026 la 22:29 UTCmonitoring

   Un fix a fost pus în aplicare pentru a restabili Beacons după școală ore e-mail rezumate pentru toți clienții. Vom continua să monitorizăm mâine dimineaţă pentru a ne asigura că toate e-mailurile sunt trimise.

5. 17 iulie 2026 la 14:30 UTCresolved

   Am rezolvat o problemă care a cauzat Beacon After School Hours Email Summary să nu trimită tuturor clienților. După monitorizarea e-mail trimite pentru această dimineață ne așteptăm ca e-mailurile ar trebui să funcționeze acum așa cum era de așteptat. Vom continua să monitorizeze în săptămâna următoare pentru a verifica dacă trimiterea de e-mail este de încredere. Vă mulțumim pentru răbdare și ne cerem scuze pentru orice inconveniente cauzate de această problemă

Traducere automată din actualizarea oficială a incidentului.

1. 5 iunie 2026 la 13:44 UTCinvestigating

   We are currently investigating reports of an issue within GoGuardian's Admin product that is causing the user interface to return a 500 error or to show policies as if they are "blank." We have confirmed that this is only an issue with the display; ALL policies are still actively functioning and filtering as expected. We will keep this page up-to-date as we learn more. We apologize for any inconvenience.

2. 5 iunie 2026 la 14:02 UTCmonitoring

   We have identified and fixed the bug that was causing our GoGuardian Admin product to display as if policies were "blank" and/or to show an error 500. This fix has been released and we will continue monitoring for any further concerns. However, we have confidence that this issue has been fully resolved. We greatly apologize for the inconvenience.

3. 5 iunie 2026 la 14:42 UTCresolved

   The issue with GoGuardian Admin is fully resolved. All applications are fully functioning. Thank you.

1. 6 mai 2026 la 14:41 UTCinvestigating

   As of approximately 7:39am pacific we have noticed that the Product Selector may be missing from Organization Management. Our team is currently investigating the issue. We sincerely apologize for any inconvenience.

2. 6 mai 2026 la 15:07 UTCinvestigating

   We are continuing to investigate this issue.

3. 6 mai 2026 la 15:09 UTCresolved

   We have fully resolved an issue with Organization Management If you are still experiencing trouble, please reach out to our support team. Thank you for your patience.

1. 27 martie 2026 la 17:27 UTCidentified

   As of approximately 12:38pm ET, we have seen some increase in latency for Admin DNS Filtering. Our team is currently working to resolve this issue and will keep you updated as we implement a fix. We sincerely apologize for any inconvenience.

2. 27 martie 2026 la 18:31 UTCresolved

   This incident has been resolved and the GGDNS Filtering should be fully operational. Sorry for the inconvenience.

1. 25 martie 2026 la 15:55 UTCinvestigating

   It looks like users are experiencing trouble with locking/unlocking devices and opening/closing tabs within GoGuardian Teacher, starting at approximately 8:30 AM Pacific Time. We are currently investigating the issue and working towards a fix. We will keep you updated with additional details. We sincerely apologize for any inconvenience.

2. 25 martie 2026 la 16:28 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 25 martie 2026 la 16:36 UTCresolved

   We have resolved the issue that resulted in trouble with locking/unlocking devices and opening/closing tabs within GoGuardian Teacher. These commands should now work as expected. Thank you for your patience and we apologize for any inconvenience caused by this issue.

1. 3 martie 2026 la 21:34 UTCinvestigating

   It looks like some users are experiencing trouble starting classroom sessions within GoGuardian Teacher, starting at approximately 1PM Pacific Time. We are currently investigating the issue and working towards a fix. We will keep you updated with additional details. We sincerely apologize for any inconvenience.

2. 3 martie 2026 la 22:03 UTCresolved

   We have resolved the issue that resulted in increased reports of degraded performance when starting classroom sessions in GoGuardian Teacher. Your sessions should now work as expected. Thank you for your patience and we apologize for any inconvenience caused by this issue.

1. 12 decembrie 2025 la 00:15 UTCidentified

   We are aware of an issue preventing some users from logging in to GoGuardian Teacher as of approximately 12:45pm PT. We have identified a potential cause and are working to resolve it as soon as possible.

2. 12 decembrie 2025 la 00:39 UTCmonitoring

   We have deployed a fix for the issue of some users being unable to log in to GoGuardian Teacher and are monitoring recovery.

3. 12 decembrie 2025 la 01:17 UTCresolved

   This issue has been resolved.

1. 4 noiembrie 2025 la 17:58 UTCinvestigating

   We are currently monitoring a reported issue affecting Google Chromebooks, where users are experiencing login difficulties. This issue is impacting both staff and students using Chromebooks. Our teams are actively monitoring the situation. We’ll provide updates as more information becomes available. Google Outage Page https://downdetector.com/status/google/

2. 4 noiembrie 2025 la 18:04 UTCinvestigating

   We are continuing to investigate this issue.

3. 4 noiembrie 2025 la 18:38 UTCresolved

   Update: Google has indicated that the incident affecting Chromebook logins has been fully resolved. https://support.cloud.google.com/portal/system-status?product=WORKSPACE Thank you for your patience and understanding.

1. 4 septembrie 2025 la 19:34 UTCinvestigating

   We are currently experiencing a slight delay in our service. Student online activity is being captured, however the processing of alert cards may be delayed. Please be assured that our team is working hard to resolve the issue. We apologize for any inconvenience this may cause.

2. 4 septembrie 2025 la 22:01 UTCresolved

   This issue has been resolved.

1. 8 august 2025 la 19:17 UTCinvestigating

   We are currently investigating an issue causing GoGuardian Fleet syncs to not function as expected. Syncs may be running for over 24 hours without completion. We sincerely apologize for any trouble caused by this issue.

2. 8 august 2025 la 21:40 UTCidentified

   We have identified an issue with an upstream third-party service provider whose apis are currently experiencing high latency. This high latency is causing higher than normal GoGuardian Fleet sync times. We are in contact with our third-party service provider who is working to improve latency, and will continue to share status updates on this issue as they become available. We appreciate your patience and apologize for any trouble caused by this issue.

3. 9 august 2025 la 22:09 UTCmonitoring

   Fleet sync latency has improved and we’re continuing to closely monitor latency while working with our third-party service provider. We will continue to provide updates as they become available.

4. 11 august 2025 la 15:36 UTCmonitoring

   GoGuardian Fleet latency has improved significantly and jobs are processing as expected. We are continuing to monitor latency, but are confident this issue has been resolved. Thanks for your patience while we worked to resolve this issue and we apologize for any trouble caused by this issue.

5. 11 august 2025 la 15:36 UTCresolved

   This incident has been resolved.

1. 7 august 2025 la 15:09 UTCresolved

   We have resolved an issue with GoGuardian App-based deployments for GoGuardian Admin, GoGuardian Teacher, and GoGuardian Beacon, in which users may have experienced trouble with monitoring student devices and data between approximately 4:30pm ET and 6pm ET. If you are still experiencing trouble, please reach out to our support team using the form available here: https://support.goguardian.com/s/contactsupport. Thank you for your patience, and we apologize for any inconvenience caused by this downtime.

1. 12 iunie 2025 la 21:14 UTCinvestigating

   Some users may experience trouble connecting to GoGuardian Teacher, starting at approximately 2:00 PM Pacific Time. We are currently investigating the issue and working towards a resolution. We will keep you updated here with additional details. We sincerely apologize for any inconvenience.

2. 12 iunie 2025 la 21:20 UTCmonitoring

   We have implemented a fix to resolve issues related to loading the GoGuardian Teacher dashboard and service has been restored. We will continue to monitor performance to ensure full functionality. We apologize for any trouble caused by this issue.

3. 12 iunie 2025 la 21:56 UTCresolved

   We have resolved the issue causing trouble when connecting to the GoGuardian Teacher dashboard, which users may have experienced between 2:00 and 2:15 Pacific Time. Service has been fully restored. We apologize for any trouble caused by this issue.

1. 5 iunie 2025 la 16:39 UTCinvestigating

   We are currently investigating an issue preventing GoGuardian Fleet from working as expected. Access to view and edit newly synced devices may be currently unavailable. Our teams working to resolve this issue and we will keep you updated here with the latest information. We sincerely apologize for any inconvenience.

2. 6 iunie 2025 la 23:04 UTCresolved

   We have fully resolved an issue with GoGuardian Fleet in which users may have experienced the inability to view and edit newly synced devices. If you are still experiencing trouble, please reach out to our support team by responding to this message and sharing details of devices which may still be missing. Thank you for your patience while we worked to resolve this issue.

1. 7 mai 2025 la 18:22 UTCinvestigating

   Beacon SMS/text messages are currently not being received in some instances. We are working with carriers to resolve the issue. Please note that email notifications are still working as expected.

2. 8 mai 2025 la 20:49 UTCinvestigating

   We are in ongoing communication with our service providers to resolve the issue regarding GoGuardian Beacon SMS/text messages not being received for some customers. As a reminder, email notifications are still working as expected. Thank you for your patience.

3. 9 mai 2025 la 18:12 UTCmonitoring

   Update for GoGuardian Beacon SMS/text messages not being received for some customers and carriers - service has been restored for a majority of our customers. We will continue to monitor performance to ensure full functionality. Thank you for your patience.

4. 29 mai 2025 la 20:50 UTCresolved

   GoGuardian Beacon SMS/text message alert notifications have been fully restored and monitoring has now concluded.

1. 7 mai 2025 la 13:23 UTCinvestigating

   Some users may experience trouble loading specific student report pages within GoGuardian Admin, starting at approximately 5:20AM PDT (8:20AM EDT). We are currently investigating the issue and working towards a fix. Filtering remains working as expected. We will keep you updated here with additional details. We sincerely apologize for any inconvenience.

2. 7 mai 2025 la 16:27 UTCmonitoring

   We have implemented a fix to resolve issues related to loading student report activity within GoGuardian Admin starting approximately around 5:20AM PDT (8:20AM EDT) and service has been restored for a majority of our customers. We will continue to monitor performance to ensure full functionality. We apologize for any trouble caused by this issue.

3. 7 mai 2025 la 17:08 UTCresolved

   We have resolved the issue causing issues when loading specific student report activity pages which users may have experienced between 5:20AM PDT and 9:10AM PDT. Service has been fully restored. We apologize for any trouble caused by this issue.

1. 6 martie 2025 la 18:39 UTCinvestigating

   Some users may experience trouble loading classroom data within GoGuardian Teacher, starting at approximately Wednesday, March 5th, 2025. Users have reported slowness while using GoGuardian Teacher. So far, not all teachers seem to be impacted, but the number of reports has grown in the past 24 hours. Teachers attempting to monitor larger classrooms may be more likely to experience trouble with latency. We are currently investigating the issue and working towards a fix. We will keep you updated here with additional details. We sincerely apologize for any inconvenience caused by this issue.

2. 6 martie 2025 la 21:08 UTCmonitoring

   We have deployed a fix to address reports of trouble loading classrooms within GoGuardian Teacher. Please refresh your GoGuardian Teacher dashboard using CTRL+SHIFT+R (Windows/ChromeOS) or CMD+SHIFT+R (Mac) to ensure your GoGuardian Teacher is updated. If you continue to run into trouble with latency, please submit a case https://support.goguardian.com/s/contactsupport and include the URL you are on when seeing the slowness or latency from your address bar, and what action you're attempting (using Groups for example) when you see it most. Thank you for your patience while we have worked to address this issue.

3. 10 martie 2025 la 20:06 UTCresolved

   We successfully deployed a fix to address reports of trouble loading classrooms within GoGuardian Teacher. All internal latency metrics have returned to normal after an additional fix was deployed on Friday, March 7, 2025, and the majority of customers who reported latency have confirmed their performance has returned back to normal. To ensure your browser has received updates, please refresh your GoGuardian Teacher dashboard using CTRL+SHIFT+R (Windows/ChromeOS) or CMD+SHIFT+R (Mac) to ensure your GoGuardian Teacher is updated. If you continue to run into trouble with latency, please submit a case https://support.goguardian.com/s/contactsupport and include the URL you are on when seeing the slowness or latency from your address bar, and what action you're attempting (using Groups for example) when you see it most. Thank you for your patience while we have worked to address this issue.