Istoricul incidentelor Gotoconnect

1. 4 septembrie 2026 la 12:31 UTCinvestigating

   Investigăm în mod activ rapoarte care arată că unii clienți se confruntă cu probleme în primirea de e-mailuri de la GoTo, inclusiv confirmări 2FA pentru Rezolva, salvare și GoToMyPC. Inginerii noştri lucrează pentru a identifica problema şi vor furniza o nouă actualizare în scurt timp.

2. 4 septembrie 2026 la 12:47 UTCidentified

   Inginerii noştri au identificat că rata de livrare prin e-mail se îmbunătăţeşte şi continuă să lucreze la o rezoluţie cu partenerul nostru de livrare prin poştă. Vom oferi o altă actualizare în curând.

3. 4 septembrie 2026 la 12:59 UTCmonitoring

   Partenerul nostru a corectat problema şi vedem stabilitate susţinută în serviciile de e-mail. Vom continua să monitorizăm situația și să oferim o actualizare finală în scurt timp.

4. 4 septembrie 2026 la 13:31 UTCresolved

   Am confirmat că problema a fost rezolvată și că toate sistemele sunt 100% operaționale. Vom efectua o revizuire internă a acestui aspect și vom face îmbunătățiri adecvate ale sistemului nostru pentru a contribui la prevenirea sau la reducerea recurenței viitoare.

Traducere automată din actualizarea oficială a incidentului.

1. 27 august 2026 la 15:55 UTCidentified

   Inginerii noştri investighează probleme cu semnarea codului pentru Salvare, GoToAssist v5, Pro şi Central, care pot duce la eşecuri intermitente la începerea sesiunilor. Vom oferi o altă actualizare în curând.

2. 27 august 2026 la 16:38 UTCidentified

   Inginerii noștri continuă să investigheze problemele de semnare de cod raportate pentru salvare, GoTo Assist v5, Pro, și Central. Vom oferi o altă actualizare în curând.

3. 27 august 2026 la 17:40 UTCmonitoring

   Inginerii noştri văd o îmbunătăţire a situaţiei şi confirmăm că toate serviciile sunt funcţionale. Vom continua să monitorizăm situația și să oferim o actualizare finală în scurt timp.

4. 28 august 2026 la 16:24 UTCresolved

   Am confirmat că problema a fost rezolvată și că toate sistemele sunt 100% operaționale. Vom efectua o revizuire internă a acestui aspect și vom face îmbunătățiri adecvate ale sistemului nostru pentru a contribui la prevenirea sau la reducerea recurenței viitoare.

Traducere automată din actualizarea oficială a incidentului.

1. 15 august 2026 la 15:02 UTCidentified

   Inginerii noștri sunt conștienți de o problemă care afectează resetarea parolei și e-mailurile OTP care afectează utilizatorii Microsoft365 și Outlook. Am identificat problema ca fiind o problemă a vânzătorilor și ne-am angajat cu ei pentru a lucra în direcția rezoluției. Vom oferi o altă actualizare în curând.

2. 15 august 2026 la 15:52 UTCmonitoring

   Inginerii noştri încep să vadă semne de recuperare în urma unei atenuări interne în timp ce continuă să-l angajeze pe vânzător pentru rezoluţia finală. Vedem că reterele au succes, astfel încât utilizatorii afectați au fost capabili să primească parola și traficul de autentificare. Vom continua să monitorizăm situația și să oferim o actualizare finală în scurt timp.

3. 15 august 2026 la 16:33 UTCresolved

   Am confirmat că problema a fost rezolvată și că toate sistemele sunt 100% operaționale. Vom efectua o revizuire internă a acestui aspect și vom face îmbunătățiri adecvate ale sistemului nostru pentru a contribui la prevenirea sau la reducerea recurenței viitoare.

Traducere automată din actualizarea oficială a incidentului.

1. 4 august 2026 la 18:11 UTCidentified

   Our team is working on an issue regarding WhatsApp campaigns. Until this is resolved, we have temporarily disabled the following features and added an in-app notification for the affected customers. - Customers cannot send campaigns or initiate outbound conversations - Customers cannot onboard new WhatsApp numbers SMS campaigns are unaffected by this and remain functional. We are working with Meta to resolve this situation and will post an update as soon as possible.

2. 7 august 2026 la 19:44 UTCidentified

   We are still fully engaged in the incident's resolution and are escalating the matter with Meta on all means available. We will post another update as soon as the situation progresses.

3. 13 august 2026 la 17:48 UTCidentified

   Our engineers have made progress on the escalation with Meta and we are working to re-enable the Whatsapp 1-to-1 template features for all affected customers. WhatsApp campaigns are being addressed separately and remain unavailable for now. We will update this page as soon as we have a restoration estimate for this feature.

4. 14 august 2026 la 15:11 UTCmonitoring

   Following the re-enablement of 1-to-1 templates yesterday, our engineers have re-enabled WhatAapp campaigns for all affected customers. A reload of the GoTo App will be necessary to access this feature again.

5. 14 august 2026 la 16:09 UTCresolved

   We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

1. 3 iulie 2026 la 12:03 UTCinvestigating

   Investigăm în mod activ rapoarte care arată că unii clienți Pro și Central se confruntă cu probleme atunci când încearcă să se logheze. Inginerii noştri lucrează pentru a identifica problema şi vor furniza o nouă actualizare în scurt timp.

2. 3 iulie 2026 la 12:39 UTCinvestigating

   Inginerii noştri încă lucrează pentru a identifica sursa acestei probleme şi vor furniza o nouă actualizare în scurt timp.

3. 3 iulie 2026 la 13:23 UTCidentified

   Inginerii noştri au identificat problema şi acum lucrează activ la o rezoluţie. Vom oferi o altă actualizare în curând.

4. 3 iulie 2026 la 14:05 UTCidentified

   Inginerii noştri au efectuat o schimbare care va ajuta la restabilirea funcţionalităţii. Cu toate acestea, poate dura până la 4 ore pentru a avea efect deplin. Între timp, logarea poate fi intermitent de lucru. De asemenea, echipa se uită la alte opțiuni pentru a ajunge la o recuperare mai rapidă. Vom oferi o altă actualizare în curând.

5. 3 iulie 2026 la 15:08 UTCidentified

   Inginerii noștri au efectuat o schimbare pentru a restabili funcționalitatea. Este încă în curs de a avea un efect deplin. Între timp, logarea poate fi intermitent de lucru. Echipa mai caută şi alte opţiuni pentru o recuperare mai rapidă. Vom furniza o altă actualizare atunci când sunt disponibile noi informații.

6. 3 iulie 2026 la 16:02 UTCidentified

   Inginerii noştri urmăresc îndeaproape evoluţia schimbării către rezolvare în timp ce investighează o opţiune mai rapidă. Login poate fi încă intermitent de lucru. Vom furniza o altă actualizare în curând.

7. 3 iulie 2026 la 18:21 UTCidentified

   Inginerii noştri au identificat că schimbarea nu a produs rezultatul aşteptat şi acum lucrează la o soluţie alternativă. Vom oferi o altă actualizare în curând.

8. 3 iulie 2026 la 19:21 UTCidentified

   Inginerii noştri văd semne de îmbunătăţiri pentru Join.me, Pro şi Central şi încă lucrează la rezoluţia pentru GoToMyPC. Vom oferi o altă actualizare în curând.

9. 3 iulie 2026 la 19:55 UTCmonitoring

   Inginerii noştri au corectat problema şi confirmăm că toate serviciile sunt funcţionale. Vom continua monitorizarea situaţiei şi vom furniza o actualizare finală.

10. 3 iulie 2026 la 20:25 UTCresolved

    Am confirmat că problema a fost rezolvată și că toate sistemele sunt 100% operaționale. Vom efectua o revizuire internă a acestui aspect și vom face îmbunătățiri adecvate ale sistemului nostru pentru a contribui la prevenirea sau la reducerea recurenței viitoare.

Traducere automată din actualizarea oficială a incidentului.

1. 2 iulie 2026 la 11:49 UTCinvestigating

   Investigăm în mod activ rapoarte conform cărora un subset de clienți GoTo Connect ar putea avea probleme cu apelurile de intrare și de ieșire. Inginerii noştri lucrează pentru a identifica problema şi vor furniza o nouă actualizare în scurt timp.

2. 2 iulie 2026 la 11:54 UTCidentified

   Inginerii noştri au identificat problema şi acum lucrează activ la o rezoluţie. Vom oferi o altă actualizare în curând.

3. 2 iulie 2026 la 13:43 UTCidentified

   Inginerii noştri continuă să investigheze problema şi lucrează activ pentru a determina cea mai bună cale spre rezolvare. Vom oferi o altă actualizare în curând.

4. 2 iulie 2026 la 14:12 UTCidentified

   Inginerii noştri lucrează în prezent la un plan de atenuare a problemelor şi continuă să lucreze pentru rezolvare. Vom oferi o altă actualizare în curând.

5. 2 iulie 2026 la 15:14 UTCidentified

   Inginerii noştri continuă să pună în aplicare o rezolvare a problemei. Vom oferi o altă actualizare în curând.

6. 2 iulie 2026 la 16:06 UTCidentified

   Inginerii noştri continuă să investigheze mai multe cauze care duc la problema cunoscută. Aceasta include identificarea și următoarele modele, precum și înțelegerea impactului integral al clientului este. În acest moment, ancheta este în curs de desfășurare. Vom oferi actualizări suplimentare în scurt timp.

7. 2 iulie 2026 la 16:36 UTCmonitoring

   Inginerii noștri au implementat un fix care a abordat problemele de apel de intrare/de ieșire care au fost raportate, iar acum monitorizăm stabilitatea continuă. Vom oferi o actualizare finală în curând.

8. 2 iulie 2026 la 18:27 UTCresolved

   Inginerii noştri văd acum că toate serviciile sunt funcţionale. Vom efectua o analiză internă a acestei chestiuni și vom face îmbunătățiri adecvate pentru a ne asigura că această problemă nu se reia.

Traducere automată din actualizarea oficială a incidentului.

1. 1 iulie 2026 la 09:43 UTCinvestigating

   Investigăm în mod activ rapoarte conform cărora un subset de clienți GoTo Connect ar putea avea probleme cu apelurile de intrare și de ieșire. Inginerii noştri lucrează pentru a identifica problema şi vor furniza o nouă actualizare în scurt timp.

2. 1 iulie 2026 la 10:08 UTCidentified

   Inginerii noştri au identificat problema şi acum lucrează activ la o rezoluţie. Vom oferi o altă actualizare în curând.

3. 1 iulie 2026 la 10:40 UTCmonitoring

   Inginerii noştri au corectat problema şi confirmăm că toate serviciile sunt funcţionale. Vom continua monitorizarea situaţiei şi vom oferi o actualizare finală în scurt timp.

4. 1 iulie 2026 la 10:43 UTCmonitoring

   Continuăm să monitorizăm orice alte probleme.

5. 1 iulie 2026 la 10:50 UTCresolved

   Am confirmat că problema a fost rezolvată și că toate sistemele sunt 100% operaționale. Vom efectua o revizuire internă a acestui aspect și vom face îmbunătățiri adecvate ale sistemului nostru pentru a contribui la prevenirea sau la reducerea recurenței viitoare.

Traducere automată din actualizarea oficială a incidentului.

1. 19 iunie 2026 la 08:33 UTCinvestigating

   We are actively investigating reports of an impact affecting GoTo Connect, including Call History, Virtual Receptionist Reporting, Voicemail Deletion, and Call-Report Ingestion. Our engineers are working to identify the issue and will provide another update shortly.

2. 19 iunie 2026 la 08:38 UTCidentified

   Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

3. 19 iunie 2026 la 10:08 UTCidentified

   Our engineers continue to investigate the issue. We will provide another update as soon as it is available.

4. 19 iunie 2026 la 12:39 UTCmonitoring

   Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

5. 19 iunie 2026 la 13:11 UTCresolved

   We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

1. 28 mai 2026 la 14:17 UTCinvestigating

   We are actively investigating reports that some GoTo Connect customers may be experiencing authentication issues accessing the GoTo app or GoTo Admin or Analytics portals. Our engineers are working to identify the issue and will provide another update shortly.

2. 28 mai 2026 la 14:28 UTCidentified

   Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

3. 28 mai 2026 la 14:49 UTCmonitoring

   Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

4. 28 mai 2026 la 14:57 UTCresolved

   We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

1. 27 mai 2026 la 15:17 UTCinvestigating

   We are actively investigating an issue with Logmein Rescue may have issues starting or joining remote sessions. Our engineers are working to identify the issue and will provide another update shortly.

2. 27 mai 2026 la 15:45 UTCidentified

   Our engineers have identified the issue and are now actively working towards a resolution. We are seeing gradual improvement and continuing to monitor the progress. We will provide another update shortly.

3. 27 mai 2026 la 15:48 UTCmonitoring

   Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

4. 27 mai 2026 la 15:57 UTCresolved

   We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

1. 13 mai 2026 la 18:58 UTCinvestigating

   We are actively investigating reports that some LogMeIn Rescue and Central customers may be experiencing issues downloading the applet to start or join remote sessions. Our engineers are working to identify the issue and will provide another update shortly.

2. 13 mai 2026 la 19:22 UTCidentified

   Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

3. 13 mai 2026 la 20:04 UTCidentified

   Our engineers are continuing to work on this issue and continue to work towards a resolution. We will provide another update shortly.

4. 13 mai 2026 la 21:13 UTCidentified

   Our engineers are continuing to work on isolating the source of this issue. Due to its intermittent nature, trying again can allow to establish a proper connection. We will provide another update shortly.

5. 13 mai 2026 la 22:28 UTCmonitoring

   A potential fix was applied to resolve the issue, and we are continuing to monitor for stability. We will continue monitoring the situation and provide a final update shortly.

6. 13 mai 2026 la 22:40 UTCidentified

   Our engineers are still seeing some intermittent issues after the fix and are continuing to investigate those. We will provide a status update once we have further information. We will provide another update shortly.

7. 14 mai 2026 la 00:37 UTCidentified

   We are continuing to work towards a resolution to ensure stability in starting and joining sessions. We will provide another update shortly.

8. 14 mai 2026 la 01:12 UTCidentified

   Our engineers have identified a plan to get back the system to stustained stability and are starting to execute on it. We will provide another update shortly.

9. 14 mai 2026 la 02:03 UTCidentified

   Our engineers are executing on the established plan to get back the system to prolonged stability We will provide another update shortly.

10. 14 mai 2026 la 02:12 UTCmonitoring

    Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

11. 14 mai 2026 la 02:22 UTCresolved

    We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

1. 8 mai 2026 la 01:22 UTCinvestigating

   We are actively investigating reports that some Grasshopper customers may be experiencing login issues on apps. Our engineers are working to identify the issue and will provide another update shortly.

2. 8 mai 2026 la 02:09 UTCinvestigating

   Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

3. 8 mai 2026 la 04:10 UTCmonitoring

   Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

4. 8 mai 2026 la 17:11 UTCresolved

   We have confirmed that the issue has been resolved and all systems are 100% operational at this time. We will conduct an internal investigation of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

1. 7 mai 2026 la 18:31 UTCidentified

   Our engineers have identified the issue with call recordings and transcripts availability delay and are now actively working towards a resolution. We will provide another update shortly.

2. 8 mai 2026 la 01:54 UTCmonitoring

   Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

3. 8 mai 2026 la 02:01 UTCresolved

   We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

1. 6 mai 2026 la 16:55 UTCinvestigating

   We are actively investigating reports that some GoTo Connect customers may be experiencing issue opening the app. Our engineers are working to identify the issue and will provide another update shortly.

2. 6 mai 2026 la 16:57 UTCidentified

   Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

3. 6 mai 2026 la 17:06 UTCmonitoring

   Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

4. 6 mai 2026 la 17:23 UTCresolved

   We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

1. 20 aprilie 2026 la 14:14 UTCinvestigating

   We are actively investigating reports that some GoTo Meeting and GoTo Admin customers may be experiencing timeouts when performing operations in GoTo Admin and GoTo Meeting components. Our engineers are working to identify the issue and will provide another update shortly.

2. 20 aprilie 2026 la 14:34 UTCidentified

   Our engineers have identified the issue and are actively working to correct the underlying cause. This issue appears to have impacted functionality with GoTo Admin, GoTo Connect, Contact Center, Analytics, Resolve, and other related services. We will provide another update shortly.

3. 20 aprilie 2026 la 14:55 UTCidentified

   This issue affects authentication to the various GoTo applications, which also affects Resolve, Pro/Central, in addition to GoTo Admin, Connect and Meetings. We will provide another update shortly.

4. 20 aprilie 2026 la 15:12 UTCidentified

   Our engineers are seeing signs of recovery for login to our applications. Our team is still engaged in ensuring prolonged stability of the applications. We will provide another update shortly.

5. 20 aprilie 2026 la 15:16 UTCmonitoring

   Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

6. 20 aprilie 2026 la 15:23 UTCresolved

   We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

1. 15 aprilie 2026 la 21:08 UTCinvestigating

   We are actively investigating reports that some GoTo Connect VoIP Phones Calls customers may be experiencing intermittent issues completing inbound calls. Our engineers are working to identify the issue and will provide another update shortly.

2. 15 aprilie 2026 la 21:15 UTCidentified

   Our engineers have identified the issue as being caused by an ongoing incident with one of our underlying third-party service providers who are actively working towards a resolution. We will provide another update as soon as they become available.

3. 15 aprilie 2026 la 21:38 UTCmonitoring

   Our underlying third-party service provider has corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

4. 15 aprilie 2026 la 21:41 UTCresolved

   We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

1. 6 aprilie 2026 la 12:58 UTCinvestigating

   We are actively investigating reports that some GoTo Connect customers may be experiencing issues with call quality for GoToConnect Web, Desktop and Mobile. Our engineers are working to identify the issue and will provide another update shortly.

2. 6 aprilie 2026 la 13:16 UTCidentified

   Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

3. 6 aprilie 2026 la 13:43 UTCmonitoring

   Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

4. 6 aprilie 2026 la 13:47 UTCresolved

   We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

1. 25 martie 2026 la 16:08 UTCinvestigating

   We are actively investigating reports that some GoTo Connect customers may be experiencing audio issues on calls Our engineers are working to identify the issue and will provide another update shortly.

2. 25 martie 2026 la 16:15 UTCidentified

   Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

3. 25 martie 2026 la 16:20 UTCmonitoring

   Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

4. 25 martie 2026 la 16:35 UTCresolved

   We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

1. 18 martie 2026 la 15:37 UTCinvestigating

   We are actively investigating reports that some GoTo Webinar customers may be experiencing an issue starting sessions. Our engineers are working to identify the issue and will provide another update shortly.

2. 18 martie 2026 la 15:51 UTCidentified

   Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

3. 18 martie 2026 la 15:58 UTCidentified

   We are seeing improvements in GoTo Webinar, Training and Meeting as mitigating actions are being deployed. We will provide another update shortly.

4. 18 martie 2026 la 16:04 UTCmonitoring

   Our engineers have corrected the issue and we are monitoring recovery across all services which were affected. We will continue monitoring the situation and provide a final update shortly.

5. 18 martie 2026 la 18:19 UTCresolved

   We have confirmed that the issue has been resolved and that all systems are 100% operational.

1. 27 februarie 2026 la 15:52 UTCinvestigating

   We are actively investigating reports that some Contact Center – Call Queue customers may be experiencing issues with queue calls not being distributed to Contact Center agents. Our engineers are working to identify the issue and will provide another update shortly.

2. 27 februarie 2026 la 17:20 UTCinvestigating

   We are continuing to investigate the reports of call queue distribution issues. Our engineers are still fully engaged to identify the source of issue and will provide another update shortly.

3. 27 februarie 2026 la 18:00 UTCidentified

   Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

4. 27 februarie 2026 la 18:42 UTCmonitoring

   Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

5. 27 februarie 2026 la 19:15 UTCresolved

   We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.