Istoricul incidentelor Hcaptcha

1. 11 septembrie 2026 la 14:04 UTCinvestigating

   Observăm o latență mai mare decât s-a așteptat la marginea noastră în unele regiuni, afectând în principal 0,0175% din cereri de siteverifica. Traficul afectat este acum redirecţionat şi ne aşteptăm ca latenţa să-şi revină în scurt timp.

2. 11 septembrie 2026 la 14:12 UTCmonitoring

   A fost implementată o soluţie şi monitorizăm rezultatele.

3. 11 septembrie 2026 la 14:20 UTCresolved

   Acest incident a fost rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 29 iulie 2026 la 17:31 UTCresolved

   429 de rate pe mai multe rețele au crescut pe scurt timp de aproximativ 60 de secunde. Această problemă a fost rezolvată acum.

Traducere automată din actualizarea oficială a incidentului.

1. 5 mai 2026 la 14:37 UTCresolved

   Between 14:15 UTC and 14:22 UTC, some loads of API assets returned 403s in some regions. This incident has now been resolved.

1. 19 decembrie 2025 la 15:57 UTCresolved

   We are monitoring sporadic latency impact related to network-level issues at an upstream WAF provider: https://www.cloudflarestatus.com/incidents/dz87vqwvl8wr This appeared to primarily affect some LATAM and EUR region POPs.

1. 21 octombrie 2025 la 21:29 UTCresolved

   This notice is purely informational. There was zero impact to hCaptcha from the AWS us-east-1 outage that took down many other online services this week.

1. 8 octombrie 2025 la 16:05 UTCmonitoring

   Passkey support is being updated; error rates for logins or 2FA verification on accounts using passkeys may increase for approximately 10 minutes.

2. 8 octombrie 2025 la 16:14 UTCresolved

   Maintenance is now complete.

1. 8 septembrie 2025 la 15:22 UTCresolved

   Due to an issue at an upstream edge CDN, P99 times in several regions, primarily GIG and GRU, were elevated between 14:15 UTC and 14:45 UTC.

1. 21 august 2025 la 19:39 UTCmonitoring

   An upstream WAF provider is experiencing increased latency in the IAD region, which appears to be primarily affecting connections from AWS us-east to our API endpoints. Most traffic has been rerouted to nearby regions, so siteverify endpoints from servers connecting from AWS us-east regions that do not use our PrivateLink or Direct Routing options may see 20-50ms of increased latency until IAD is restored. Impact appears to be less than 0.005% of total requests, but may be concentrated on some network links.

2. 21 august 2025 la 19:47 UTCresolved

   We are no longer seeing elevated latency in IAD.

1. 12 iunie 2025 la 19:01 UTCidentified

   Due to an incident at Google, we are observing increased error rates on login authentication. Use GitHub SSO or contact [email protected] if you need assistance with alternate methods. You may track status here: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW#2c2sBHWU84yPDJ8y1ar4

2. 12 iunie 2025 la 20:45 UTCresolved

   Error rates for Google SSO appear to have returned to normal.

1. 11 martie 2025 la 11:58 UTCresolved

   Due to an issue at an upstream mail gateway, some inbound support emails may have been delayed or rejected earlier today. This did not affect outbound email, and the issue has now been resolved.

1. 19 februarie 2025 la 22:49 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

2. 20 februarie 2025 la 00:21 UTCresolved

   This incident has been resolved. As a reminder, please confirm that you are loading the JS SDK only via the recommended host: https://js.hcaptcha.com/1/api.js

1. 20 iunie 2024 la 19:58 UTCmonitoring

   Due to an incident at an upstream CDN provider starting at 18:00 UTC, we are observing elevated P99 latency (+100-200ms) on a minority of traffic in the Eastern US and Western Europe regions, caused by some traffic being rerouted to more distant POPs. We have put overrides in place and will continue to monitor performance; there is no impact to availability and no action is required.

2. 20 iunie 2024 la 20:23 UTCresolved

   P99 latency has returned to norm as of 20:05 UTC.

1. 22 martie 2024 la 04:31 UTCresolved

   At Mar 22 01:21:56 2024 GMT, some users of dedicated mainland China region endpoints experienced an expired certificate error on some endpoints. The root cause has been identified and addressed. Global traffic was unaffected.

1. 15 martie 2024 la 14:25 UTCresolved

   hCaptcha APIs use several SSL certificate authorities, maintaining both primary and backup certificates; our CAA record is authoritative. We also automatically rotate certificates every three months as part of our security best practices. We received several reports today from customers running servers with outdated root CA entries. They either needed to update these after our most recent automatic certificate rotation, or had locked their validation for our endpoints to a specific certificate chain rather than relying on CA validation and our CAA records. Please ensure your servers calling the siteverify endpoint have an updated root CA store. This is an important security practice, as root CAs are occasionally compromised and removed from OS vendors' stores. Similarly, if you would like to enforce additional restrictions on validating our TLS certificates, please rely on the CAA record rather than hard-coding a specific intermediate chain.

1. 13 septembrie 2023 la 02:12 UTCresolved

   Some sites consuming hCaptcha risk scores briefly experienced an elevated score distribution, affecting approximately 3% of traffic. This incident was fully resolved by 01:28 UTC. This issue and its root cause have now been addressed, and adjustments scheduled to prevent any similar incidents in the future.

1. 19 decembrie 2022 la 22:08 UTCresolved

   Token verification endpoint error rates increased for several minutes on approximately 0.1% of sites during a token-related update. This was most commonly visible in an increased probability of a sitekey mismatch error.

1. 18 decembrie 2022 la 06:11 UTCresolved

   Error rates for some users located in mainland China and using dedicated regional routing endpoints were elevated during a rerouting event triggered by failures at an upstream provider. Mainland China users accessing standard global and first-party endpoints were unaffected.

1. 20 noiembrie 2022 la 05:39 UTCresolved

   Due to an upstream caching issue, some endpoints for mainland China users failed to update during certificate rotation and briefly served requests using an expired TLS certificate. This affected only users of dedicated China endpoints; China traffic using global endpoints was unaffected.

1. 12 noiembrie 2022 la 17:56 UTCresolved

   Challenge rates were briefly elevated for some traffic segments, with a duration of between 0 and 20 minutes depending on region. This issue has now been resolved.

1. 8 noiembrie 2022 la 15:11 UTCresolved

   A behavior change in an upstream deployment workflow caused some paths related to WAF customers' asset host paths to temporarily de-route. While most requests (>99%) were re-routed automatically with no user-visible impact, some WAF customer sites using custom asset hosts failed to load images for visual challenges. This issue has now been resolved.