Istoricul incidentelor Helium

1. 21 octombrie 2026 la 23:00 UTCidentified

   În seara asta, distribuţia recompenselor este întreruptă ca măsură de precauţie în timp ce răspundem unui incident de securitate dezvăluit de Căile Ferate, unul dintre furnizorii noştri de infrastructură. Toate recompensele vor fi adevărate odată ce distribuţia se va relua. Încărcătura și acoperirea rețelei nu sunt afectate și nu este necesară nicio acțiune din partea proprietarilor Hotspot. Actualizările vor fi postate aici.

2. 22 octombrie 2026 la 18:52 UTCmonitoring

   În urma incidentului de securitate dezvăluit de Căile Ferate, unul dintre furnizorii noștri de infrastructură, echipa Helium a luat proactiv anumite servicii offline pentru a proteja rețeaua. Aceste servicii sunt din nou în sus și 21 octombrie recompense sunt acum revendicabile. Datele din 21 octombrie, care nu a fost procesat înainte de servicii au fost oprite vor apărea în octombrie 22 recompense în schimb. Nimic pierdut, doar schimbat o zi. Încărcătura şi acoperirea reţelei nu au fost afectate. Mai multe actualizări de urmat.

3. 24 octombrie 2026 la 22:37 UTCresolved

   Acest incident a fost rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 18 septembrie 2026 la 21:20 UTCinvestigating

   Reţeaua se confruntă cu o rată anormal de mare de respingere de la unul dintre partenerii noştri de transport. Lucrăm activ cu ei pentru a rezolva problema.

2. 18 septembrie 2026 la 21:37 UTCmonitoring

   Partenerul transportatorului a rezolvat problema. Continuăm să monitorizăm indicatorii.

3. 19 septembrie 2026 la 15:04 UTCresolved

   Acest incident a fost rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 14 septembrie 2026 la 19:37 UTCinvestigating

   Recompensa HNT care pretinde că a fost temporar întreruptă ca măsură de precauţie în timp ce se investighează o potenţială exploatare. Acest pas a fost făcut pentru a proteja integritatea rețelei în timpul anchetei. Echipa lucrează activ pentru a rezolva problema și se așteaptă să împărtășească o actualizare în curând. Mulţumesc pentru răbdare.

2. 15 septembrie 2026 la 00:24 UTCmonitoring

   A fost implementată o soluţie şi monitorizăm rezultatele.

3. 15 septembrie 2026 la 14:12 UTCmonitoring

   Continuăm să monitorizăm orice alte probleme.

4. 15 septembrie 2026 la 15:14 UTCresolved

   Acest incident a fost rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 27 iulie 2026 la 23:17 UTCinvestigating

   Investigarea problemei conectivității care afectează traficul de transport în amonte cu transportatorul 2.

2. 27 iulie 2026 la 23:43 UTCidentified

   Transportor 2 pană generală. Aşteptăm rezoluţia.

3. 28 iulie 2026 la 01:28 UTCmonitoring

   Monitorizarea şi aşteptarea rezoluţiei.

4. 28 iulie 2026 la 14:44 UTCresolved

   Acest incident a fost rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 12 iulie 2026 la 16:53 UTCinvestigating

   We’re observing an increase in hotspot heartbeat issues and are currently investigating. We will continue to keep the community updated.

2. 13 iulie 2026 la 15:23 UTCresolved

   We've resolved an issue affecting network connectivity, caused by a certificate issue. The certificate has been corrected, and we've implemented additional monitoring to detect and prevent this type of issue going forward.

Traducere automată din actualizarea oficială a incidentului.

1. 15 aprilie 2026 la 17:25 UTCresolved

   Some Helium Mobile Hotspots had an issue where devices could connect to WiFi but couldn’t actually use the internet, due to a problem on those specific units, while the overall network was working normally. A fix is being worked on for affected hotspots - if you experience this behaviour, restarting your hotspot is advised.

Traducere automată din actualizarea oficială a incidentului.

1. 11 martie 2026 la 02:04 UTCidentified

   A performance issue is affecting Helium Packet Router performance in the Frankfurt region. This may affect IoT device message delivery in Europe. The team has identified the issue and is scaling resources to resolve the issue.

2. 11 martie 2026 la 02:44 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 11 martie 2026 la 03:20 UTCresolved

   This incident has been resolved.

Traducere automată din actualizarea oficială a incidentului.

1. 12 februarie 2026 la 16:24 UTCresolved

   During the IMS-Prod upgrade, services experienced a brief outage of roughly 15–20 minutes due to a load balancer and DNS issue introduced during the update. This impacted the Hotspot dashboard and related IMS services. The issue was identified and resolved, and all systems are now fully operational.

Traducere automată din actualizarea oficială a incidentului.

1. 27 ianuarie 2026 la 17:57 UTCidentified

   An upstream service is causing some Hotspots to fail to load. The team is investigating the issue and will deploy a fix shortly.

2. 27 ianuarie 2026 la 19:54 UTCresolved

   This incident has been resolved.

Traducere automată din actualizarea oficială a incidentului.

1. 18 noiembrie 2025 la 14:36 UTCidentified

   Due to the current Cloudflare outage worldwide, some services are currently unavailable. We are monitoring the situation and will post updates here as they become available.

2. 18 noiembrie 2025 la 15:06 UTCresolved

   Cloudflare services have recovered.

Traducere automată din actualizarea oficială a incidentului.

1. 15 noiembrie 2025 la 00:57 UTCinvestigating

   We’re seeing reduced traffic from one carrier starting yesterday. Other carriers are unaffected. We are collaborating with the carrier to understand the behavior. We’ll update once we have more details.

2. 15 noiembrie 2025 la 17:54 UTCidentified

   The issue appears to stem from a recent software update on the carrier's side and we’re actively collaborating on a fix with our partner. Traffic from other carriers remains unaffected. We’ll share more updates as progress continues but we're not expecting any updates until Monday at the earliest.

3. 23 noiembrie 2025 la 00:01 UTCresolved

   The technical issue impacting service has been resolved. Carrier traffic has stabilized. We’ll continue monitoring to ensure everything remains nominal.

Traducere automată din actualizarea oficială a incidentului.

1. 6 noiembrie 2025 la 14:38 UTCinvestigating

   We’re currently investigating a Brownfield service degradation. The issue appears to be linked to a connection problem between RADIUS AAA instances following the latest radiator-rs deployment. Our team is working to identify and resolve the problem as quickly as possible. Further updates will be shared here once more information is available.

2. 7 noiembrie 2025 la 14:27 UTCresolved

   This incident has been resolved.

Traducere automată din actualizarea oficială a incidentului.

1. 16 octombrie 2025 la 23:30 UTCinvestigating

   We are aware of an issue affecting access to the Helium Mobile Builder Dashboard. Some users may be unable to log in, while others who can access their dashboards are experiencing issues viewing hotspot telemetry data. This appears to be a visual-only issue and does not affect hotspot performance or reward earnings. The team is actively investigating the cause and working on a resolution. We expect to provide an update by end of day tomorrow (October 17, 2025).

2. 16 octombrie 2025 la 23:32 UTCinvestigating

   Note that the issue may affect explorer statistics related to data transferred and daily active users. . We are continuing to investigate this issue.

3. 16 octombrie 2025 la 23:40 UTCinvestigating

   We are continuing to investigate this issue.

4. 17 octombrie 2025 la 14:47 UTCresolved

   This issue was resolved

Traducere automată din actualizarea oficială a incidentului.

1. 1 octombrie 2025 la 18:06 UTCidentified

   Native token swap functionality in the Helium Wallet app is currently unavailable due to a downstream change with Jupiter's APIs. All users of current versions (v2.14.16 and prior) of Helium Wallet will have to use the dApp browser for swaps until v2.14.17 is implemented, deployed, and approved by App Stores.

2. 1 octombrie 2025 la 19:35 UTCidentified

   The fix for native swaps (v2.14.17) is currently in App Store review on both Android and iOS. We’ll update once it’s approved and live.

3. 1 octombrie 2025 la 21:23 UTCresolved

   Native swap functionality has been restored with the release of Helium Wallet v2.14.17, now live on both the App Store (iOS) and Google Play (Android). Please update to the latest version to resume in-app swaps.

Traducere automată din actualizarea oficială a incidentului.

1. 2 septembrie 2025 la 21:22 UTCidentified

   We are currently investigating reports of mobile onboarding failures. Affected users may see the following error when attempting to onboard: {"InstructionError":[2,{"Custom":6016}]} Impact: All new Mobile onboards are currently failing. Existing Mobile users are unaffected.

2. 2 septembrie 2025 la 22:01 UTCresolved

   This incident has been resolved.

Traducere automată din actualizarea oficială a incidentului.

1. 29 august 2025 la 22:11 UTCidentified

   Following the recent Mobile Oracle infrastructure migration, the team has noticed that a subset of HMHs are failing to submit speed tests. The lack of speed tests will prevent a Hotspot from receiving Proof of Coverage rewards. A backend patch has been applied which will likely address the issue without operator intervention. However, if you notice your HMH is failing to submit speed tests, a simple reboot should resolve the issue.

2. 3 septembrie 2025 la 13:47 UTCmonitoring

   A backend patch has been applied to address issues with Hotspots failing to submit speed tests. If you’re still seeing problems, a reboot should fix it. We’ll continue to monitor.

3. 7 octombrie 2025 la 19:04 UTCresolved

   This incident has been resolved.

Traducere automată din actualizarea oficială a incidentului.

1. 22 august 2025 la 17:23 UTCinvestigating

   We are currently investigating reports of Error 522 (Connection Timeout) affecting some users during onboarding and hotspot updates. Impact: users may see a timeout or error message when attempting to complete payments or update antenna information. Scope: Issue appears intermittent and does not affect all devices. Current Status: Our engineering team has identified this as potentially related to recent application updates. A fix is being tested. We’ll provide updates here as we learn more. Thank you for your patience.

2. 22 august 2025 la 18:28 UTCresolved

   Resolved: Error 522 (Connection Timeout) We’ll continue monitoring to ensure stability. Thank you for your patience while we worked to resolve this.

Traducere automată din actualizarea oficială a incidentului.

1. 23 iunie 2025 la 17:02 UTCmonitoring

   We are currently investigating an issue preventing FreedomFi AGWs from being onboarded as IoT Hotspots. We are assessing the impact and determining next steps, including restoring onboarding capabilities. Current Status: * FreedomFi AGW onboarding temporarily unavailable. * Root cause identified Further updates will be shared as the situation develops. Please reach out to support if you are affected.

2. 13 august 2025 la 19:27 UTCresolved

   This issue has been resolved

Traducere automată din actualizarea oficială a incidentului.

1. 8 aprilie 2025 la 19:07 UTCinvestigating

   The core developers are investigating an outage in Hotspot rewards claiming in the Helium Wallet app. This appears to be due to a downstream dependency on an infrastructure provider that helps index Helium data for clients like the Helium Wallet.

2. 8 aprilie 2025 la 21:29 UTCidentified

   Core developers have identified the downstream infrastructure provider and while they are working on a fix, we are also applying some mitigation. This will require an upgrade of the Helium Wallet app. We are starting the process to update metadata, the app, and submit it to the App Stores for review.

3. 8 aprilie 2025 la 23:15 UTCresolved

   The downstream storage provider has resolved their outage and we are closing this issue. That said, a new version of the Helium Wallet app will be released in the next 24 hours (assuming app store reviews are expedited) that should prevent this particular impact in the future.

Traducere automată din actualizarea oficială a incidentului.

1. 4 mai 2024 la 05:29 UTCidentified

   Due to Solana network congestion, transactions may fail or be delayed. For example, Hotspot reward claims may take several minutes to complete. Keep the wallet app open after hitting claim button or try again later.

2. 9 mai 2024 la 16:45 UTCresolved

   The Helium Foundation has deployed additional Solana RPC infrastructure in order to support the growing Helium Wallet user base.

Traducere automată din actualizarea oficială a incidentului.