Istoricul incidentelor Helloid

1. 28 august 2026 la 12:27 UTCinvestigating

   În prezent avem probleme cu rapoartele Elastice. Conectarea la lucrări Elastice cum era de așteptat, dar rapoartele nu pot fi afișate. În prezent investigăm problema. Utilizarea API nu trebuie afectată.

2. 28 august 2026 la 18:13 UTCresolved

   Problema a fost rezolvată. Vom continua să monitorizăm situația pentru a ne asigura că totul rămâne stabil.

Traducere automată din actualizarea oficială a incidentului.

1. 5 august 2026 la 14:29 UTCinvestigating

   În prezent avem probleme cu livrarea de e-mail către domeniile @live.nl, @msn.com, @outlook.com și @hotmail.com din cauza unei probleme la furnizorul nostru de mail. E-mail-urile care au fost deja trimise sunt într-o coadă de rejudecare și vor fi livrate automat după rezolvarea problemei. Furnizorul nostru de e-mail este conștient de problema și este în curs de investigare. Vom furniza o actualizare de îndată ce mai multe informații devin disponibile.

2. 6 august 2026 la 14:18 UTCresolved

   The incident has been resolved, mails are being delivered again.

Traducere automată din actualizarea oficială a incidentului.

1. 23 iulie 2026 la 15:05 UTCinvestigating

   În prezent avem o pană care afectează portalurile HelloID WUS de conectare. Investigăm cauza principală și vom oferi o actualizare de îndată ce mai multe informații sunt disponibile.

2. 23 iulie 2026 la 15:47 UTCinvestigating

   HelloID este în prezent afectat de o problemă din regiunea Azure West SUA care afectează aplicațiile web. Monitorizăm starea Azure.

3. 23 iulie 2026 la 16:07 UTCinvestigating

   Microsoft Azure și-a actualizat acum și pagina de stare privind problema în curs. Puteți accesa pagina de stare aici: https://azure.status.microsoft/en-gb/status Continuăm să monitorizăm situația și vom furniza actualizări suplimentare de îndată ce vor fi disponibile mai multe informații.

4. 23 iulie 2026 la 19:17 UTCmonitoring

   Portalele HelloID sunt disponibile din nou. Continuăm să monitorizăm îndeaproape serviciul pentru a asigura stabilitatea. Microsoft Azure a raportat că o schimbare recentă a fost strâns corelată cu problema și că acțiunile de răsturnare sunt în curs de desfășurare. Telemetria Azure prezintă semne inițiale de recuperare, iar Microsoft monitorizează sănătatea serviciilor și recuperarea traficului.

5. 24 iulie 2026 la 06:19 UTCresolved

   Portalele HelloID sunt complet operaţionale şi stabile de ceva timp. Nu s-a mai observat niciun impact, iar acest incident este acum rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 14 iulie 2026 la 15:53 UTCinvestigating

   Variabilele de automatizare nou create și actualizările recente ale valorilor variabile existente nu se reflectă în prezent. Variabilele de automatizare existente rămân disponibile în timpul executării scripturilor, dar continuă să-și utilizeze valorile anterioare în locul celor actualizate. Sarcinile de automatizare programate nu sunt afectate de această problemă. Echipa noastră investighează în mod activ cauza fundamentală și lucrează la o rezoluție. Vom furniza actualizări suplimentare de îndată ce mai multe informații devin disponibile.

2. 14 iulie 2026 la 18:34 UTCmonitoring

   Am implementat o soluţie care rezolvă această problemă. Dacă continuaţi să aveţi probleme cu variabilele de automatizare care nu reflectă valori nou create sau actualizate, vă rugăm să creaţi un bilet prin portalul de selfservice Topdesk. Echipa noastră de sprijin va investiga situația și vă va ajuta cât mai repede posibil.

3. 15 iulie 2026 la 10:20 UTCresolved

   Acest incident a fost rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 12 iunie 2026 la 06:53 UTCinvestigating

   Some users have reported that they cannot access applications they should have access to. We are currently investigating the issue. We will share an update as soon as we have more information.

2. 12 iunie 2026 la 09:12 UTCinvestigating

   Our investigation has shown that these issues may also impact access to HelloID Service Automation products and delegated forms. Our teams are actively investigating the issue and working to resolve it as quickly as possible. We will continue to share updates through as new information becomes available.

3. 12 iunie 2026 la 10:21 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 12 iunie 2026 la 13:53 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 15 iunie 2026 la 07:18 UTCresolved

   The issue has been resolved. Please note that it may be necessary to reassign the affected groups to ensure the credential sets are added correctly. If you continue to experience issues after reassigning the groups, please contact our support team: https://tools4ever-support.topdesk.net/ We apologize for any inconvenience caused.

1. 8 iunie 2026 la 14:24 UTCinvestigating

   SSO applications based on OpenID Connect are currently not working. The JWKS document returns the following error: “Something went wrong.” We are investigating the issue and will provide an update as soon as more information is available.

2. 10 iunie 2026 la 07:14 UTCidentified

   The issue has been identified, and a fix is scheduled to be implemented. To apply this fix, downtime of the HelloID customer portal is required. During the implementation, HelloID will be temporarily unavailable. This downtime will not affect any scheduled processes or planned executions during this period. We will create a separate statuspage incident for this maintenance window, where all relevant updates and progress information will be communicated.

3. 10 iunie 2026 la 08:24 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 11 iunie 2026 la 13:28 UTCresolved

   This incident has been resolved.

1. 14 aprilie 2026 la 13:51 UTCidentified

   At this moment, we're experiencing issues with AD login to HelloID. We're investigating the issue.

2. 14 aprilie 2026 la 14:00 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 15 aprilie 2026 la 13:57 UTCresolved

   This incident has been resolved.

1. 14 aprilie 2026 la 11:22 UTCinvestigating

   At this moment, we're currently experiencing an issue with processing an evaluation and/or enforcement. We're investigating the issue.

2. 14 aprilie 2026 la 12:55 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 14 aprilie 2026 la 12:56 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 15 aprilie 2026 la 13:57 UTCresolved

   This incident has been resolved.

1. 14 aprilie 2026 la 11:19 UTCidentified

   At this moment, we're experiencing an issue with HelloID where you can ancounter the errormessage "'Enable-RemoteMailbox' is not recognized". We're investigating the issue

2. 14 aprilie 2026 la 12:55 UTCidentified

   We are continuing to work on a fix for this issue.

3. 15 aprilie 2026 la 13:53 UTCmonitoring

   A fix has been implemented within the newest HelloID agent version. Please make sure your HelloID agent is updated to the most recent version to ensure the fix is applied. We will continue to monitor the results.

4. 16 aprilie 2026 la 13:07 UTCresolved

   This incident has been resolved.

1. 2 aprilie 2026 la 09:02 UTCinvestigating

   We are experiencing an issue where only a limited number of actions are started in HelloID through the on-premise agent, which may result in delays or timeouts. Our team is actively investigating the cause.

2. 2 aprilie 2026 la 10:08 UTCresolved

   The issue has been resolved, we'll keep monitoring the situation.

1. 19 martie 2026 la 13:16 UTCinvestigating

   We are experiencing an issue where only a limited number of actions are started in HelloID through the on-premise agent, which may result in delays or timeouts. Our team is actively investigating the cause.

2. 20 martie 2026 la 11:01 UTCidentified

   We have rolled out a hotfix to mitigate the impact of these issues. We are closely monitoring the situation and will continue to actively monitor performance.

3. 20 martie 2026 la 16:03 UTCmonitoring

   A new hotfix has been deployed. We expect this to improve the degraded performance, and under normal usage conditions, regular performance levels should be restored.

4. 25 martie 2026 la 09:33 UTCresolved

   The issue has been resolved, we'll keep monitoring the situation.

1. 2 martie 2026 la 12:55 UTCidentified

   At the moment, the Built-in Azure AD Actions cannot be executed. We are aware of the issue and are currently working on a hotfix to resolve it. We apologize for the inconvenience.

2. 2 martie 2026 la 13:30 UTCresolved

   A hotfix has been implemented, and the actions should now be executed successfully again. We'll keep monitoring the situation.

1. 25 februarie 2026 la 11:05 UTCmonitoring

   We are currently experiencing issues with the delivery of emails to the domains @live.nl, @msn.com, @outlook.com, and @hotmail.com. To restore our email reputation, we have disabled email sending from training tenants. This is a preventive measure to ensure that emails to these domains can be delivered correctly again as soon as possible. For more information about the original incident, please refer to: https://helloid.statuspage.io/incidents/n6pl5ykzxv45 We will keep you informed of further developments via the status page.

2. 26 februarie 2026 la 14:14 UTCresolved

   After investigation, it has been determined that the issue is not related to HelloID, nor to the mail provider used by HelloID. As a result, the precautionary measure to disable the mail functionality in the training tenants is no longer necessary. The mail functionality has therefore been re-enabled in the training tenants.

1. 24 februarie 2026 la 09:06 UTCinvestigating

   We’re currently experiencing issues with email delivery to the domains @live.nl, @msn.com, @outlook.com and @hotmail.com due to a problem at our mail provider. Emails that have already been sent are in a retry queue and will be delivered automatically once the issue has been resolved. Our mail provider is aware of the problem and is actively investigating it. We will provide an update as soon as more information becomes available.

2. 26 februarie 2026 la 08:36 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 26 februarie 2026 la 13:32 UTCresolved

   After investigation, it has been determined that the issue is not related to HelloID, nor to the mail provider used by HelloID.

1. 21 februarie 2026 la 09:56 UTCidentified

   We are currently experiencing an issue where the HelloID on-premise agent may have lost its connection and did not automatically recover. You can resolve this by manually restarting the three HelloID services. For instructions, see: https://docs.helloid.com/en/agent/restart-an-agent.html We are actively working on a permanent solution for this connectivity issue. Our apologies for the inconvenience.

2. 23 februarie 2026 la 10:21 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 25 martie 2026 la 09:33 UTCresolved

   The issue has been resolved, we'll keep monitoring the situation.

1. 20 februarie 2026 la 09:04 UTCinvestigating

   We are experiencing an issue where only a limited number of actions are started in HelloID through the on-premise agent, which may result in delays or timeouts. Our team is actively investigating the cause.

2. 20 februarie 2026 la 09:44 UTCmonitoring

   A fix has been implemented. In some cases, the connection to the HelloID on-premise agent may have been interrupted. The connection should restore automatically or can be re-established by restarting the HelloID services. We will continue to monitor the situation.

3. 20 februarie 2026 la 15:11 UTCresolved

   This incident has been resolved.

1. 10 decembrie 2025 la 12:01 UTCidentified

   We have identified an issue may cause some HelloID evaluations or enforcements to fail. We are currently preparing a fix. In the meantime, if an evaluation or enforcement fails, please retry the action until it succeeds.

2. 10 decembrie 2025 la 12:19 UTCidentified

   We are continuing to work on a fix for this issue.

3. 11 decembrie 2025 la 14:22 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 12 decembrie 2025 la 08:01 UTCresolved

   The issue has been resolved, we'll keep monitoring the situation.

1. 18 noiembrie 2025 la 12:03 UTCidentified

   We are experiencing network issues in HelloID due to Global Cloudflare network issues. More information can be found on this page - https://www.cloudflarestatus.com/

2. 18 noiembrie 2025 la 17:51 UTCresolved

   Cloudflare services are currently operating normally. We are no longer observing elevated errors or latency.

1. 12 noiembrie 2025 la 12:50 UTCinvestigating

   At this moment, we're experiencing slow responses within HelloID. We're investigating the issue.

2. 12 noiembrie 2025 la 13:03 UTCidentified

   The issue has been identified and a fix has been implemented

3. 12 noiembrie 2025 la 14:24 UTCresolved

   The issue has been resolved, we'll keep monitoring the situation.

1. 9 septembrie 2025 la 08:33 UTCinvestigating

   We’re currently experiencing a visual bug in the field mapping interface, where all actions appear as configured. This display is incorrect and does not reflect the actual configuration. Please note: this is a visual issue only and does not impact any actions in the target system.

2. 10 septembrie 2025 la 08:45 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 10 septembrie 2025 la 08:52 UTCidentified

   We will start implementing the fix for the field mapping display issue at 11:00 CEST. No impact on system functionality is expected during this process. We’ll provide an update once the deployment is complete.

4. 10 septembrie 2025 la 09:30 UTCmonitoring

   A fix has been deployed to resolve the display issue in field mapping. If you don’t see the changes right away, try clearing your browser cache. We will continue to monitor the results closely.

5. 10 septembrie 2025 la 11:58 UTCresolved

   The visual bug in the field mapping display has been resolved. If the changes are not immediately visible, please refresh your browser cache. In case the issue persists, please contact Tools4ever support.