Istoricul incidentelor Highspot

1. 5 august 2026 la 18:39 UTCinvestigating

   We are currently investigating reports of performance and latency issues, including 504 errors, in the AMERICAS2 Data Center. We will provide another update by 1PM PT.

2. 5 august 2026 la 19:56 UTCresolved

   The Engineering Team has resolved the performance issues in the AMERICAS2 Data Center.  All services are fully operational.

1. 17 iulie 2026 la 16:35 UTCinvestigating

   Investigăm rapoarte ale unei probleme în care managerii nu sunt capabili să revizuiască transmiterile din cadrul Centrului de Învățare din Centrul nostru de Date AmericanS1 & AMERICAS2. Investigăm în mod activ această problemă și vom oferi detalii suplimentare privind simptomele și domeniul de aplicare la ora 11:30 AM Pacific.

2. 17 iulie 2026 la 16:35 UTCinvestigating

   Continuăm să investigăm această problemă.

3. 17 iulie 2026 la 18:56 UTCidentified

   Echipa de Inginerie a identificat cauza principală a acestei probleme și lucrează spre fix.

4. 17 iulie 2026 la 18:59 UTCidentified

   Continuăm să lucrăm la o soluție pentru această problemă.

5. 17 iulie 2026 la 20:26 UTCresolved

   Problema legată de manageri nu este în măsură să revizuiască transmiterile din cadrul Centrului de Învăţare a fost acum rezolvată.

Traducere automată din actualizarea oficială a incidentului.

1. 29 iunie 2026 la 16:17 UTCinvestigating

   We are currently investigating reports of performance and latency issues, including 504 errors, in the AMERICAS2 Data Center. We will provide another update by 11AM PT

2. 29 iunie 2026 la 17:29 UTCresolved

   The Engineering Team has resolved the performance issues in the AMERICAS2 Data Center. Everything is fully operational again.

1. 3 martie 2026 la 16:56 UTCinvestigating

   We are currently investigating reports of performance and latency issues in the AMERICAS2 Data Center. We will provide another update by 10AM PT.

2. 3 martie 2026 la 17:44 UTCresolved

   The Engineering Team has resolved the performance issues in the AMERICAS2 Data Center. Everything is fully operational again.

1. 26 februarie 2026 la 17:05 UTCinvestigating

   We are investigating an issue where Pitches and Digital Rooms are failing to send across all data centers.  Our Engineering Team is actively working on a resolution.  We will provide another update at 10AM PT.

2. 26 februarie 2026 la 17:52 UTCresolved

   We have deployed a fix for this issue - all Digital Rooms and Pitches are now sending without issue.  This is fully resolved.

1. 12 noiembrie 2025 la 18:01 UTCinvestigating

   We have received reports that a few users are experiencing server dizzy errors and intermittent performance degradation within Highspot. Our Engineering Team is investigating with the highest priority to identify and resolve the issue. We will provide another update by 12 PM PT.

2. 12 noiembrie 2025 la 19:57 UTCmonitoring

   We have remediated the issue and are currently monitoring system performance. Our Engineering Team will continue to observe stability and provide another update by 2 PM PT.

3. 12 noiembrie 2025 la 21:57 UTCresolved

   This incident has been resolved. System performance has returned to fully operational.

1. 10 noiembrie 2025 la 12:31 UTCinvestigating

   We are investigating reports regarding an issue the is impacting the Highspot Platform. This is impacting all our Scale Units and multiple features on the platform. We are actively investigating this issue and will provide further details regarding symptoms and scope at 05:00 Pacific Time.

2. 10 noiembrie 2025 la 13:03 UTCresolved

   The issue that impacted multiple features on all Data Centers has now been resolved. All customers with impacted customer have been notified.

1. 20 octombrie 2025 la 17:48 UTCinvestigating

   We are currently experiencing performance degradation due to recurrent AWS service disruptions. Customers may notice varying levels of delays in item processing, CRM data synchronization, and overall platform latency. Our team is monitoring the situation closely and will provide the next update by 12 PM PT.

2. 20 octombrie 2025 la 18:02 UTCinvestigating

   We are continuing to investigate this issue.

3. 20 octombrie 2025 la 18:52 UTCinvestigating

   The recurrent AWS service disruptions are still causing intermittent performance degradation, item processing delays, and CRM data sync issues. We are continuing to investigate this issue as a top priority. We will provide another update by 2PM PT.

4. 20 octombrie 2025 la 19:38 UTCinvestigating

   The ongoing AWS service disruptions continue to cause intermittent issues. Symptoms include performance degradation, item processing delays, CRM data sync issues, and gateway errors. We are continuing to investigate this with urgency. We will provide another update by 2PM PT.

5. 20 octombrie 2025 la 20:50 UTCinvestigating

   We are continuing to experience intermittent service degradation due to the ongoing AWS outage. Customers may encounter intermittent login errors, item processing delays, CRM data sync issues, and general performance impacts across the platform. Our Engineering team continues to investigate this as the top priority. We will provide another update by 4PM PT.

6. 20 octombrie 2025 la 22:45 UTCinvestigating

   We are continuing to work through service degradation issues resulting from the earlier AWS outage. Customers may experience intermittent login errors, item processing delays, CRM data sync issues, and general performance impacts across the platform. Our team continues to treat this as our highest priority and is actively working toward full recovery. We will provide another update by 6PM PT.

7. 21 octombrie 2025 la 00:43 UTCinvestigating

   We continue to address ongoing service degradation following the earlier AWS outage. While AWS has reported recovery on their end, residual impacts are still affecting parts of the Highspot platform. Customers may continue to experience intermittent login errors, CRM data sync delays, item processing issues, and general performance slowdowns. Our team remains fully engaged and is treating this as a top priority. We’ll share the next update by 9PM PT.

8. 21 octombrie 2025 la 03:52 UTCinvestigating

   We’re continuing to investigate and address ongoing service degradation following the earlier AWS outage. Our team is implementing changes intended to improve stability and performance. AMERICAS customers may continue to experience intermittent login errors, CRM data sync delays, item processing issues, and general performance impacts while this work is in progress. We’ll provide another update by 11 PM PST NOTE: EMEA & APAC services are fully functional.

9. 21 octombrie 2025 la 05:44 UTCmonitoring

   We have made changes to alleviate an issue previously reported due to AWS service disruptions for AMERICAS. Our Engineers continue to work on this issue with high priority. All customers should be able to use Highspot. Error rates are decreasing but non-zero. However, if you experience errors with, please contact Highspot Support ([email protected]) for assistance. We will provide an update at 5 AM PST, Oct 21. NOTE: EMEA & APAC services are fully functional.

10. 21 octombrie 2025 la 12:09 UTCmonitoring

    We have made changes to alleviate the issue previously reported due to AWS service disruptions for AMERICAS. Our Engineers continue to monitor and no new issues have been reported. However, if you experience errors, please contact Highspot Support ([email protected]) for assistance. We will provide an update at 10 AM PST, Oct 21. NOTE: EMEA & APAC services are fully functional.

11. 21 octombrie 2025 la 16:56 UTCresolved

    We’ve completed recovery efforts related to the earlier AWS outage, and the Highspot platform is now fully operational. End users can access Highspot without issue, and all services are performing as expected. Our team will continue to monitor system stability closely, but no further impact is anticipated. Thank you for your patience while we worked through this incident.

1. 3 iunie 2025 la 14:39 UTCinvestigating

   We are investigating reports regarding an issue related to Items not processing correctly on all our Data Centers. We are actively investigating this issue and will provide further details regarding symptoms and scope at 08:00 Time.

2. 3 iunie 2025 la 14:55 UTCinvestigating

   We are continuing to investigate this issue.

3. 3 iunie 2025 la 14:59 UTCidentified

   We have identified an issue related to Item Processing on all our Data Centers. Our Engineers are actively working on this issue with high priority. Symptoms for this issue be be items are stuck in a processing state. We will provide an update at 09:00 Pacific Time.

4. 3 iunie 2025 la 16:00 UTCresolved

   The issue related to Item Processing on our Data Centers has now been resolved. All items that had been 'stuck' in processing will now show as completed.

1. 10 aprilie 2025 la 14:21 UTCinvestigating

   We are investigating reports regarding an issue related to Item Processing, which is impacting all our Scale Units We are actively investigating this issue and will provide further details regarding symptoms and scope at 08:00 Pacific Time.

2. 10 aprilie 2025 la 14:55 UTCidentified

   We have identified the issue related to Item Processing affecting our Data Centers. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include files failing to process correctly with uploaded to Highspot. We will provide an update at 09:00 Pacific Time.

3. 10 aprilie 2025 la 16:01 UTCidentified

   We are investigating reports regarding an issue related to Item Processing, which is impacting all our Data Centers. Currently, only Americas1 is still impacted. We are actively investigating this issue and will provide further details regarding symptoms and scope at 10:00 Pacific Time.

4. 10 aprilie 2025 la 17:00 UTCidentified

   We are investigating reports regarding an issue related to Item Processing, which is impacting all our Data Centers. Currently, only Americas1 is still impacted. We are actively investigating this issue and will provide further details regarding symptoms and scope at 11:00 Pacific Time.

5. 10 aprilie 2025 la 17:30 UTCidentified

   We have identified the issue impacting Item Processing in all Data Centers. As of right now, we have fixed the Item Processing issues taking place in the AMERICAS2, EMEA1, EMEA2, and APAC1 Data Centers. We are currently resolving the Item Processing issues taking place in the AMERICAS1 Data Center. We will provide another update at 12PM PT.

6. 10 aprilie 2025 la 19:01 UTCmonitoring

   We have deployed a fix for the AMERICAS1 Data Center & are currently reprocessing all content in said Data Center. We expect the reprocess to be done in the next 2-3 hours. We will provide another update by 3PM PT.

7. 10 aprilie 2025 la 21:49 UTCmonitoring

   We continue to reprocess the AMERICAS1 Data Center, which is the only remaining Data Center affected. The only outstanding impact is that PowerPoint animations may not function correctly for users in this Data Center. We will provide another update by 5:00 PM PT.

8. 11 aprilie 2025 la 00:01 UTCmonitoring

   We continue to reprocess the AMERICAS1 Data Center. We expect this to be fully resolved within the next 1 hour. We will provide another update by 7:00 PM PT.

9. 11 aprilie 2025 la 00:11 UTCresolved

   This incident has been resolved, all reprocessing in the AMERICAS1 Data Center has caught up. End-users will no longer experience any issues when viewing items within Highspot.

1. 19 martie 2025 la 22:03 UTCinvestigating

   We are currently investigating reports of degraded performance in Highspot where Server Dizzy Errors are being returned when using Search. We are investigating this with the highest priority possible. We will provide another update at 4PM PT.

2. 19 martie 2025 la 22:20 UTCresolved

   We have deployed a fix for the degraded performance issue impacting Search in Highspot. This is now fully resolved.

1. 26 februarie 2025 la 17:12 UTCinvestigating

   We are currently investigating an issue where users are intermittently returned an error when accessing the Engagement Center. We will provide another update at 10AM PT.

2. 26 februarie 2025 la 17:52 UTCresolved

   We have deployed a fix for the degraded performance issue impacting the Engagement Center. This is now fully resolved.

1. 13 februarie 2025 la 23:12 UTCinvestigating

   We are currently investigating reports of degraded performance in Highspot, including slow load times, latency, and dizzy errors. We are actively investigating this issue and will provide another update at 4PM PT.

2. 13 februarie 2025 la 23:40 UTCresolved

   The Engineering Team identified and resolved a DNS issue. All Highspot systems are back to normal.

1. 24 ianuarie 2025 la 18:49 UTCinvestigating

   We are currently investigating reports of degraded performance in the AMERICAS1 & AMERICA2 Data Centers, including slow load times & server errors. We are actively investigating this issue and will provide another update at 12PM PT.

2. 24 ianuarie 2025 la 19:35 UTCinvestigating

   We are continuing to investigate the performance degradation issues occurring in the AMERICAS1 & AMERICA2 Data Centers. We will provide another update at 1PM PT.

3. 24 ianuarie 2025 la 20:37 UTCinvestigating

   We continue to investigate the reports of degraded performance in the AMERICAS1 & AMERICAS2 Data Centers. The Engineering Team is actively working on a fix at the moment. We will provide another update at 3PM PT.

4. 24 ianuarie 2025 la 22:39 UTCresolved

   The Engineering Team has deployed a fix for the performance issues in the AMERICAS1 & AMERICAS2 Data Centers. Performance in the AMERICAS1 & AMERICAS2 Data Centers is back to normal.

1. 22 ianuarie 2025 la 01:05 UTCinvestigating

   We are currently investigating intermittent reports of login issues across multiple Data Centers. The Engineering Team is currently investigating with the highest priority possible. We will provide another update at 6PM PT.

2. 22 ianuarie 2025 la 01:45 UTCinvestigating

   Our Engineering team continues to investigate intermittent login issues. We have identified the root of the issue & are actively working on a fix. We will provide another update at 8PM PT.

3. 22 ianuarie 2025 la 03:07 UTCresolved

   The Engineering Team deployed a fix for the intermittent login issues. This issue is now fully resolved.

1. 17 ianuarie 2025 la 16:19 UTCinvestigating

   We are investigating reports regarding an issue related to Training and Coaching on all our Data Centers. We are actively investigating this issue and will provide further details regarding symptoms and scope at 09:00 Pacific Time.

2. 17 ianuarie 2025 la 17:03 UTCinvestigating

   We are actively investigating this issue and will provide further details regarding symptoms and scope at 10:00 Pacific Time.

3. 17 ianuarie 2025 la 18:11 UTCidentified

   We have identified the issue related to Training and Coaching in our Data Centers. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include videos views not being tracked & course submissions not registering. We will provide an update at 11:00 Pacific Time.

4. 17 ianuarie 2025 la 18:22 UTCresolved

   The issue related to Training and Coaching has now been resolved.

1. 6 noiembrie 2024 la 20:04 UTCinvestigating

   We are currently investigating the Highspot Marketplace being down. Our Engineering Team is investigating this with the highest priority at the moment. We will provide another update by 3PM PT.

2. 6 noiembrie 2024 la 20:41 UTCresolved

   The Highspot Marketplace is back up & available.

1. 17 octombrie 2024 la 18:31 UTCmonitoring

   Analytics Data in the AMERICAS2 Data Center is currently delayed. We expect the data to be caught up in 24 hours. We will provide another update by 4PM PT.

2. 17 octombrie 2024 la 22:49 UTCmonitoring

   We continue to work through the data delay, with the data gradually catching up. Our current target is to have the data fully caught up by 11 PM PT. We will provide another update by 8 PM PT.

3. 18 octombrie 2024 la 02:25 UTCmonitoring

   The data delay is continuing to progress, and we expect it to be fully caught up by the end of the night. We will provide another update once the data has completely caught up.

4. 18 octombrie 2024 la 04:45 UTCresolved

   The analytics data delay in AMERICAS2 Data Center has been fully resolved, and all data is now up to date

1. 17 octombrie 2024 la 04:31 UTCmonitoring

   On Tuesday, October 15th we experienced an issue with additional notification emails being sent in error. We've identified and mitigated the core problem, and have disabled some notification emails as part of the investigation. We apologize for any inconvenience this may have caused.

2. 18 octombrie 2024 la 00:08 UTCmonitoring

   A hotfix has been deployed to address the notification error event, and we are continuing to monitor the situation and will provide an update as available. You may begin to receive email notifications as the system sends out emails from the queue.

3. 18 octombrie 2024 la 16:27 UTCresolved

   This incident has been resolved.

1. 11 septembrie 2024 la 17:27 UTCinvestigating

   We are currently investigating reports of SCORM files intermittently failing to load. We will provide another update at 12PM PT.

2. 11 septembrie 2024 la 18:54 UTCinvestigating

   We are continuing to investigate the reports of SCORM files intermittently failing to load. As of right now, we've determined only SCORM files uploaded prior to December 2023 are impacted. We will provide another update at 2PM PT.

3. 11 septembrie 2024 la 20:58 UTCresolved

   The Engineering Team has deployed a fix for the intermittent SCORM file issue. All SCORM files should load correctly now. This incident is resolved.