Istoricul incidentelor Idme

1. 14 iulie 2026 la 06:29 UTCinvestigating

   Serviciul terț care este o componentă a serviciilor de verificare se confruntă în prezent cu o întrerupere. Lucrăm cu furnizorul de terţe părţi la un fix. Vom furniza o actualizare la 3:30 AM ET.

2. 14 iulie 2026 la 07:31 UTCinvestigating

   Continuăm să lucrăm cu furnizorul nostru terţ la un fix. Următoarea actualizare la 4:30 AM ET.

Traducere automată din actualizarea oficială a incidentului.

1. 13 iunie 2026 la 16:20 UTCresolved

   Degradation in services for text messages, delayed messages for new user consent.

1. 5 iunie 2026 la 00:32 UTCresolved

   Email delivery from ID.me was interrupted for approximately 1 hour. Email delivery has been restored, the incident has been resolved.

1. 27 mai 2026 la 08:42 UTCinvestigating

   We're experiencing an elevated level of application errors and are currently looking into the issue. Status updates will be provided as soon as available.

2. 27 mai 2026 la 08:43 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 27 mai 2026 la 09:06 UTCresolved

   This incident has been resolved.

1. 26 mai 2026 la 02:45 UTCinvestigating

   We're investigating an issue causing some users to see a "Couldn't load your wallet" error in the IDme mobile app. Engineering is engaged and working on a fix. Next update at 1130PM ET.

2. 26 mai 2026 la 03:41 UTCinvestigating

   Investigation is still in-progress. Next update at 1200AM ET.

3. 26 mai 2026 la 04:10 UTCinvestigating

   We are continuing to investigate the issue. Next update at 0100AM ET.

4. 26 mai 2026 la 05:22 UTCmonitoring

   ID.me Mobile App Wallet service has recovered and we are continuing to monitor.

5. 26 mai 2026 la 18:29 UTCmonitoring

   Engineering as identified a issue that may have contributed to the degraded mobile wallet service. Deployment of Fix in-progress. Team continues to monitor. Next update 5PM ET.

6. 26 mai 2026 la 22:00 UTCresolved

   Fix for Mobile Wallet upstream service deployed and all indicators of issues are no longer present.

1. 12 mai 2026 la 15:18 UTCresolved

   At 18:22 ET, IDme Sign-In and Verification Services recover. At 17:50 ET, ID.me applications are experiencing another platform-wide degradation. Service degradation is impacting Sign-ins and Verifications. Engineering Teams responding.

1. 25 aprilie 2026 la 20:25 UTCinvestigating

   ID.me applications are experiencing a platform-wide degradation. We currently investigating this issue and will provide any further details and updates as soon as available.

2. 25 aprilie 2026 la 21:02 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 25 aprilie 2026 la 21:09 UTCresolved

   This incident has been resolved.

1. 12 mai 2026 la 15:35 UTCresolved

   IDme Sign-In and Verification Services recover after being degraded for 3 minutes (0910 - 0913 AM) due to a maintenance event and auto-recover.

1. 3 aprilie 2026 la 16:05 UTCinvestigating

   We are currently investigating this issue.

2. 4 aprilie 2026 la 05:12 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 4 aprilie 2026 la 05:17 UTCmonitoring

   A temporary fix has been implemented, allowing users to continue logging in to their account by manually opening the Authenticator app on iOS and approving requests. Things are working normally on Android. We are actively working on a complete fix to restore push notifications on iOS.

4. 7 aprilie 2026 la 16:10 UTCresolved

   This incident has been resolved.

1. 3 februarie 2026 la 17:21 UTCinvestigating

   We are currently investigating this issue.

2. 3 februarie 2026 la 17:41 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 3 februarie 2026 la 17:53 UTCresolved

   This incident has been resolved.

1. 28 ianuarie 2026 la 19:46 UTCresolved

   The platform experienced document processing delays. The ID.me Engineering team investigated the issue, identified the issue with a third-party component provider, and they resolved the issue at approximately 08:42pm ET.

1. 5 decembrie 2025 la 09:12 UTCinvestigating

   We are currently investigating this issue.

2. 5 decembrie 2025 la 09:28 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 5 decembrie 2025 la 13:58 UTCresolved

   This incident has been resolved.

1. 2 decembrie 2025 la 22:10 UTCresolved

   There was a 10 minute outage of login services on 12/2/2025 at 4:55 pm est.

1. 18 noiembrie 2025 la 13:34 UTCinvestigating

   ID.me applications are experiencing a platform-wide degradation related to the ongoing Cloudflare Global Network issues (https://www.cloudflarestatus.com/). We currently investigating this issue and will provide any further details and updates as soon as available.

2. 18 noiembrie 2025 la 14:44 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 18 noiembrie 2025 la 16:47 UTCresolved

   This incident has been resolved.

1. 8 octombrie 2025 la 21:03 UTCinvestigating

   We are currently investigating this issue.

2. 8 octombrie 2025 la 21:32 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 8 octombrie 2025 la 21:48 UTCresolved

   This incident has been resolved.

1. 25 iulie 2025 la 02:12 UTCinvestigating

   An outage is affecting ID.me Shop, Rx, Hosted Pages, and Shopify integrations. We currently investigating this issue and will provide any further details and updates as soon as available.

2. 25 iulie 2025 la 02:55 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 25 iulie 2025 la 02:55 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 25 iulie 2025 la 03:23 UTCresolved

   This incident has been resolved.

1. 17 iunie 2025 la 01:22 UTCresolved

   We detected an service outage across the ID.me platform that occurred between 7:34 PM - 7:37 PM EDT.

1. 12 iunie 2025 la 20:41 UTCinvestigating

   We are continuing to investigate this issue.

2. 12 iunie 2025 la 20:46 UTCmonitoring

   All services are operational. There maybe intermittent issues until the Google Cloud Platform incident is resolved. The team will continue to monitor

3. 13 iunie 2025 la 13:24 UTCresolved

   All services are working within operational parameters.

1. 21 aprilie 2025 la 02:46 UTCinvestigating

   We are currently investigating this issue.

2. 21 aprilie 2025 la 03:08 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 21 aprilie 2025 la 03:34 UTCresolved

   This incident has been resolved.

1. 16 aprilie 2025 la 19:05 UTCresolved

   We detected an degradation with a service provider within the Identity Verification components that occurred between 6:00 AM - 6:50 AM EDT.