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    Istoricul incidentelor Impero

    21 incidente Impero înregistrate începând din mai 2019, cu actualizări oficiale, componente afectate, durată și informații despre rezolvare.

    Înapoi la starea actuală

    Latency and Timeouts - Upstream Network Issues

    A început 25 ianuarie 2023 la 09:17 UTC · 6h 3m

    Pending
    Componente afectate
    us.edpro.cloudus1.edpro.clouduk1.edpro.clouduseast.edpro.clouduk.edpro.cloud
    1. 25 ianuarie 2023 la 09:17 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 25 ianuarie 2023 la 09:32 UTCidentified

      The issue identified is resulting in slowness on our services and sometimes, some service requests may time out. Our upstream provider is working on resolving the issue. Updates here will be limited as the issue is not within our control. We apologise for the disruption.

    3. 25 ianuarie 2023 la 14:00 UTCmonitoring

      Our testing and monitoring over the last few hours has shown that the issue is no longer affecting our services. Our upstream service provider has not yet marked their incident, which caused the problems on our services earlier today, as resolved. We are monitoring the situation.

    4. 25 ianuarie 2023 la 15:20 UTCresolved

      This incident has been resolved.

    Intermittent issues with EdPro

    A început 7 octombrie 2020 la 18:15 UTC · 3h 31m

    Pending
    Componente afectate
    us.edpro.cloud
    1. 7 octombrie 2020 la 20:31 UTCinvestigating

      We are currently investigating intermittent issues across EdPro with most errors being seen in the US. We currently believe this is related to an upstream failure by a provider and are investigating as a priority.

    2. 7 octombrie 2020 la 20:43 UTCmonitoring

      Service has been restored and functionality tested. We are continuing to monitor closely.

    3. 8 octombrie 2020 la 05:40 UTCresolved

      This incident has been resolved.

    Increased SSO errors for UK

    A început 25 septembrie 2020 la 09:02 UTC · 12m

    IssuesIncident minor
    Componente afectate
    uk1.edpro.clouduk.edpro.cloud
    1. 25 septembrie 2020 la 09:02 UTCinvestigating

      We are currently investigating this issue.

    2. 25 septembrie 2020 la 09:10 UTCinvestigating

      We are continuing to investigate this issue.

    3. 25 septembrie 2020 la 09:11 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 25 septembrie 2020 la 09:14 UTCresolved

      This incident has been resolved.

    Google Classroom Sync

    A început 16 iunie 2020 la 09:55 UTC · 57m

    OutageIncident major
    Componente afectate
    us.edpro.clouduk.edpro.cloud
    1. 16 iunie 2020 la 09:55 UTCinvestigating

      We are currently investigating this issue.

    2. 16 iunie 2020 la 10:08 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 16 iunie 2020 la 10:53 UTCresolved

      This incident has been resolved.

    Prod-US-Major Outage

    A început 8 mai 2020 la 10:07 UTC · 1h 17m

    OutageIncident critic
    Componente afectate
    us.edpro.cloud
    1. 8 mai 2020 la 10:07 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 8 mai 2020 la 10:37 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 8 mai 2020 la 11:24 UTCresolved

      This incident has been resolved.

    US Log-in Failure

    A început 18 martie 2020 la 16:03 UTC · 4h 13m

    OutageIncident critic
    Componente afectate
    us.edpro.cloud
    1. 18 martie 2020 la 16:03 UTCinvestigating

      We are currently investigating this issue.

    2. 18 martie 2020 la 16:07 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 18 martie 2020 la 20:16 UTCresolved

      This incident has been resolved.

    EdTeach unavailable in US

    A început 10 martie 2020 la 18:57 UTC · 1h 8m

    OutageIncident major
    Componente afectate
    us.edpro.cloud
    1. 10 martie 2020 la 18:57 UTCinvestigating

      We are currently investigating this issue.

    2. 10 martie 2020 la 19:05 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 10 martie 2020 la 20:05 UTCresolved

      This incident has been resolved.

    US System outage

    A început 30 ianuarie 2020 la 15:01 UTC · 1h 15m

    OutageIncident critic
    Componente afectate
    us.edpro.cloud
    1. 30 ianuarie 2020 la 15:01 UTCinvestigating

      We are currently investigating this issue.

    2. 30 ianuarie 2020 la 15:46 UTCmonitoring

      A critical issue was found with one of our services, this service has been restarted and the system looks to be stable again. We will continue to monitor closely for the next 30 minutes.

    3. 30 ianuarie 2020 la 16:16 UTCresolved

      This incident has been resolved.

    US Thumbnails not loading

    A început 27 ianuarie 2020 la 16:00 UTC · 0m

    OutageIncident major
    1. 28 ianuarie 2020 la 10:06 UTCresolved

      A partial loss of service was reported with one of our API's, which led to Thumbnails not loading for most customers in the US.

    DNS Issue

    A început 16 decembrie 2019 la 11:51 UTC · 12h 34m

    OutageIncident critic
    Componente afectate
    us.edpro.cloud
    1. 16 decembrie 2019 la 11:51 UTCidentified

      An issue with a third-party DNS has left our site inaccessible. The fix has already been implemented but will take time to roll-out.

    2. 16 decembrie 2019 la 15:54 UTCmonitoring

      The fix has been implemented and we've been seeing customers able to access the system again for a while. Continuing to monitor the situation until we're confident all customers are unaffected.

    3. 17 decembrie 2019 la 00:25 UTCresolved

      We are confident customers are no longer affected by this issue. If you continue to have trouble accessing our systems please contact our support team for help.

    edpro cloud inaccessible

    A început 3 noiembrie 2019 la 01:12 UTC · 13h 3m

    OutageIncident critic
    Componente afectate
    us.edpro.clouduk.edpro.cloud
    1. 3 noiembrie 2019 la 10:49 UTCinvestigating

      We are currently investigating this issue.

    2. 3 noiembrie 2019 la 10:50 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 3 noiembrie 2019 la 14:15 UTCresolved

      We have replaced our failing loadbalancing system and all tested as working.

    Prod-UK-Connection Service Incident

    A început 3 octombrie 2019 la 08:03 UTC · 20m

    OutageIncident critic
    Componente afectate
    uk.edpro.cloud
    1. 3 octombrie 2019 la 08:03 UTCinvestigating

      We are currently investigating this issue.

    2. 3 octombrie 2019 la 08:03 UTCinvestigating

      We are continuing to investigate this issue.

    3. 3 octombrie 2019 la 08:11 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 3 octombrie 2019 la 08:22 UTCresolved

      This incident has been resolved.

    UK Connection Service Outage

    A început 25 septembrie 2019 la 09:30 UTC · 55m

    OutageIncident major
    Componente afectate
    uk.edpro.cloud
    1. 25 septembrie 2019 la 09:30 UTCinvestigating

      We are currently investigating this issue.

    2. 25 septembrie 2019 la 09:36 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 25 septembrie 2019 la 09:37 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 25 septembrie 2019 la 10:25 UTCresolved

      This incident has been resolved.

    UK connection service outage

    A început 10 septembrie 2019 la 08:07 UTC · 2h 23m

    OutageIncident critic
    Componente afectate
    uk.edpro.cloud
    1. 10 septembrie 2019 la 08:07 UTCinvestigating

      We are currently investigating this issue.

    2. 10 septembrie 2019 la 08:09 UTCidentified

      We will be performing a restart of our UK connection service which will restore service for all customers. We believe service will be resolved within a few minutes.

    3. 10 septembrie 2019 la 08:17 UTCmonitoring

      A web service restart has been performed and connectivity looks to have been restored for all customers. We will continue to monitor.

    4. 10 septembrie 2019 la 10:30 UTCresolved

      This incident has been resolved.

    Minor outage on US Connection Service

    A început 9 septembrie 2019 la 18:39 UTC · 0m

    Pending
    1. 9 septembrie 2019 la 18:51 UTCresolved

      Our monitoring detected a momentary outage on our US Connection Service, lasting for around 2.5 minutes.

    Connection Service partial outage

    A început 29 august 2019 la 12:31 UTC · 3h 4m

    OutageIncident major
    Componente afectate
    us.edpro.clouduk.edpro.cloud
    1. 29 august 2019 la 12:31 UTCidentified

      We have identified an issue with our Connection Services which occurred at 10:46 UTC.

    2. 29 august 2019 la 12:41 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 29 august 2019 la 15:35 UTCresolved

      This was caused by an Azure infrastructure issue, and we have had confirmation that this has now been resolved.

    UK Connection Service Failed State

    A început 29 august 2019 la 07:24 UTC · 1h 36m

    OutageIncident major
    Componente afectate
    uk.edpro.cloud
    1. 29 august 2019 la 07:24 UTCidentified

      Our UK based connection service is reporting that it is in a failed state since the early hours of the morning

    2. 29 august 2019 la 07:28 UTCidentified

      We are continuing to work on a fix for this issue.

    3. 29 august 2019 la 07:39 UTCmonitoring

      We have restarted our UK Connection Service, and we will now monitor.

    4. 29 august 2019 la 09:00 UTCresolved

      This incident has been resolved.

    US Connection Service Outage

    A început 30 iulie 2019 la 23:00 UTC · 0m

    Pending
    1. 31 iulie 2019 la 19:30 UTCresolved

      There was a period of around 3 hours where the US Connection Service was unstable or unavailable.

    US Connection Service outage

    A început 10 iulie 2019 la 20:15 UTC · 0m

    Pending
    1. 11 iulie 2019 la 09:08 UTCresolved

      cs.edpro.cloud was unresponsive for a brief period. Customers may have experienced degraded performance.

    DNS routing issue to edpro.cloud

    A început 13 mai 2019 la 09:30 UTC · 1h 26m

    IssuesIncident minor
    Componente afectate
    us.edpro.clouduk.edpro.cloud
    1. 13 mai 2019 la 09:30 UTCinvestigating

      We are currently investigating this issue.

    2. 13 mai 2019 la 09:52 UTCmonitoring

      The issue has been identified as a problem with our DNS propagation for our loadbalanced services. This is unfortunately with our third-party DNS provider and out of our control. An incident will be raised with our third-party directly. We will continue to monitor and a further update will be added shortly.

    3. 13 mai 2019 la 10:56 UTCresolved

      All DNS routes have now remained stable for over an hour. As such we believe this incident has been resolved, although we will continue to monitor closely.