Istoricul incidentelor Instaclustr

1. 20 august 2026 la 17:15 UTCidentified

   În prezent, ne confruntăm cu degradarea serviciilor și cu potențiale perturbări în regiunea Platformei Google Cloud ne-vest1. Acest incident este rezultatul unei probleme în curs cu infrastructura furnizorului de cloud. Nu veţi putea furniza noi grupuri sau noduri. Nodurile existente în noi-vest1 pot fi indisponibile. Centrele de date de grup din alte regiuni nu sunt afectate, dar se confruntă cu probleme de rețea atunci când interacționează cu nodurile din noi-vest1. Clienţii cu impact individual sunt contactaţi prin intermediul biletelor de sprijin. Monitorizăm în mod activ situaţia şi vom oferi detalii suplimentare pe măsură ce acestea devin disponibile. Situația GCP este urmărită la https://status.cloud.google.com/. Dacă aveți o problemă urgentă, vă rugăm să ne contactați prin intermediul portalului de sprijin (support.instaclustr.com) sau e-mail ([email protected]).

2. 20 august 2026 la 17:16 UTCidentified

   Continuăm să lucrăm la o soluție pentru această problemă.

3. 20 august 2026 la 17:58 UTCidentified

   Scalarea verticală a fost temporar dezactivată în regiunea GCP ne-vest1 din cauza acestei întreruperi a furnizorului de cloud. Vom re-enable această funcționalitate atunci când furnizorul de cloud pana este rezolvat.

4. 20 august 2026 la 19:06 UTCmonitoring

   Google au finalizat atenuările și raportează recuperarea pe mai multe produse. Vom continua monitorizarea incidentului până când celelalte produse vor fi recuperate. scalarea verticală rămâne dezactivată în noi-vest1.

5. 20 august 2026 la 19:46 UTCresolved

   Acest incident a fost rezolvat.

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1. 19 august 2026 la 10:05 UTCidentified

   Vedem în prezent probleme de compatibilitate între furnizorul Instaclustr Terraform și API-ul de management al clusterelor, afectând operațiunile care implică clustere OpenSearch. Operaţiunile standard ale clusterelor clienţilor nu sunt afectate. API-ul de monitorizare și API-ul Prometheus rămân operaționale. Echipa noastră lucrează activ pentru a rezolva problema și ne cerem scuze pentru orice inconvenient. Alte actualizări vor fi furnizate pe măsură ce devin disponibile mai multe informații. Dacă aveți o problemă urgentă, vă rugăm să ne contactați prin intermediul portalului de sprijin de la https://support.instaclustr.com sau prin e-mail la [email protected].

2. 19 august 2026 la 12:36 UTCresolved

   Acest incident a fost rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 29 iulie 2026 la 00:11 UTCidentified

   În prezent avem probleme cu furnizarea de rețele private PostgreSQL clustere cu 3 noduri prin intermediul API Cluster Management și Management Console. Echipa noastră lucrează activ la rezolvarea acestei probleme și ne cerem scuze pentru orice neplăceri cauzate. Grupurile de clienți existente nu sunt afectate, iar API-ul de monitorizare și API-ul Prometheus sunt operaționale. Detalii suplimentare vor fi furnizate pe măsură ce devin disponibile. Dacă aveți o problemă urgentă, vă rugăm să ne contactați prin intermediul portalului de sprijin (support.instaclustr.com) sau e-mail ([email protected]).

2. 29 iulie 2026 la 03:38 UTCidentified

   Continuăm să lucrăm la o soluție pentru această problemă.

3. 29 iulie 2026 la 09:27 UTCresolved

   Acest incident a fost rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 22 iulie 2026 la 13:04 UTCidentified

   În prezent, ne confruntăm cu degradarea serviciilor și cu potențiale perturbări în zona GCP ne-est4-b. GCP nu și-a actualizat încă pagina de stare, însă ancheta inițială indică o problemă probabilă cu infrastructura furnizorului de cloud din zona ne-est4-b. În timp ce vedem o redresare parţială, între timp va fi afectată furnizarea de noi clustere sau noduri în zona GCP în cauză. De asemenea, nodurile existente în zona GCP ne-est4-b se pot confrunta cu probleme intermitente și pot fi offline. Ar trebui să fie în continuare în măsură să acceseze clusterele dumneavoastră în cazul în care se execută o configurație standard. Clienţii cu impact individual sunt contactaţi prin intermediul biletelor de sprijin. Monitorizăm în mod activ situaţia şi vom oferi detalii suplimentare pe măsură ce acestea devin disponibile. Situația GCP este urmărită la https://status.cloud.google.com/. Dacă aveți o problemă urgentă, vă rugăm să ne contactați prin intermediul portalului de sprijin (support.instaclustr.com) sau e-mail ([email protected]).

2. 22 iulie 2026 la 13:34 UTCresolved

   Acest incident a fost rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 21 iulie 2026 la 04:55 UTCinvestigating

   Ne confruntăm în prezent cu probleme legate de furnizarea de clustere Kafka Connect & Cadence în VPC-uri existente prin intermediul API-ului de gestionare a clusterelor și consolei de management. Echipa noastră lucrează activ la rezolvarea acestei probleme și ne cerem scuze pentru orice neplăceri cauzate. Grupurile de clienți existente nu sunt afectate, iar API-ul de monitorizare și API-ul Prometheus sunt operaționale. Detalii suplimentare vor fi furnizate pe măsură ce devin disponibile. Dacă aveți o problemă urgentă, vă rugăm să ne contactați prin intermediul portalului de sprijin (support.instaclustr.com) sau e-mail ([email protected]).

2. 21 iulie 2026 la 05:25 UTCidentified

   Problema a fost identificată și se pune în aplicare o soluție.

3. 21 iulie 2026 la 08:12 UTCmonitoring

   A fost implementată o soluţie şi monitorizăm rezultatele.

4. 21 iulie 2026 la 08:56 UTCresolved

   Acest incident a fost rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 16 iulie 2026 la 04:34 UTCidentified

   Investigăm în prezent o problemă care determină blocarea incorectă a cererilor de monitorizare a nivelului de grup Prometheus cu o eroare de 403. Alte întrebări de monitorizare Prometeu nu sunt afectate. Echipa noastră lucrează activ pentru a rezolva problema şi ne cerem scuze pentru orice neplăceri cauzate. Consola de Management, Cluster Management API și API de monitorizare sunt încă operaționale. Vom furniza actualizări de îndată ce acestea devin disponibile. Dacă aveți o problemă urgentă, vă rugăm să ne contactați prin intermediul portalului de sprijin (support.instaclustr.com) sau e-mail ([email protected]).

2. 16 iulie 2026 la 04:52 UTCidentified

   Problema a fost identificată, iar echipa noastră lucrează activ la implementarea unui fix. Solicitările de monitorizare Prometheus la nivel de grup sunt blocate incorect cu o eroare de 403. Alte întrebări de monitorizare Prometeu nu sunt afectate. Grupurile de clienți existente nu sunt afectate. Managementul Console și Cluster Management API sunt încă operaționale. Vom furniza actualizări de îndată ce acestea devin disponibile. Dacă aveți o problemă urgentă, vă rugăm să ne contactați prin intermediul portalului de sprijin (support.instaclustr.com) sau e-mail ([email protected]).

3. 16 iulie 2026 la 08:52 UTCmonitoring

   Un fix este în curs de desfășurare și suntem monitorizarea rezultatelor.

4. 16 iulie 2026 la 09:48 UTCresolved

   Acest incident a fost rezolvat.

Traducere automată din actualizarea oficială a incidentului.

1. 13 mai 2026 la 06:47 UTCinvestigating

   We are currently investigating elevated latencies and error rates with our Monitoring API. Our team is actively working to resolve the issue and we apologise for any inconvenience caused. Existing customer clusters are unaffected. The Management Console and Cluster Management API are still operational. We will provide updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

2. 13 mai 2026 la 12:26 UTCresolved

   This incident has been resolved.

1. 8 mai 2026 la 01:33 UTCidentified

   We are currently experiencing service degradation and potential disruptions in the AWS region US-EAST-1. This incident is a result of an ongoing issue with the cloud provider's infrastructure. Customers using the AWS availability zone "use1-az4" are impacted, with nodes in this availability zone observed to become unavailable. Clusters are expected to be available overall, and not significantly impacted. We are actively monitoring the situation and will provide additional details as they become available. AWS status is tracked at https://health.aws.amazon.com/health/status. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

2. 8 mai 2026 la 01:55 UTCidentified

   We are continuing to monitor the issue.

3. 9 mai 2026 la 05:02 UTCresolved

   This incident has been resolved.

1. 29 aprilie 2026 la 05:28 UTCinvestigating

   We are currently investigating elevated latencies and error rates with our Monitoring API. Our team is actively working to resolve the issue and we apologise for any inconvenience caused. Existing customer clusters are unaffected. The Management Console and Cluster Management API are still operational. We will provide updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

2. 29 aprilie 2026 la 06:35 UTCresolved

   This incident has been resolved.

1. 24 martie 2026 la 01:10 UTCidentified

   We are currently experiencing issues with provisioning Cadence and Kafka Connect clusters on AWS when provisioning into a Private Network through the Cluster Management API and Management Console. Our team is actively working on resolving this problem and we apologise for any inconvenience caused. Existing customer clusters are unaffected, and the Monitoring API and Prometheus API are operational.  Additional details will be provided as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

2. 24 martie 2026 la 08:36 UTCresolved

   A fix for this issue has been deployed.

1. 10 martie 2026 la 03:22 UTCinvestigating

   We are currently experiencing issues with provisioning clusters through the Cluster Management API and Management Console. Our team is actively working on resolving this problem and we apologise for any inconvenience caused. In addition, operations on existing clusters such as replacing nodes and restores aren't functional, and we are investigating elevated latencies with the Monitoring API. Additional details will be provided as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

2. 10 martie 2026 la 04:54 UTCinvestigating

   We are further seeing elevated latencies and error rates with our Monitoring API and Cluster Management API and additionally seeing issues logging into our Management Console. Our team is actively working to resolve the issue and we apologise for any inconvenience caused. Existing customer clusters are unaffected. The Management Console and Cluster Management API are partially degraded at this time. We will provide updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

3. 10 martie 2026 la 06:04 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 10 martie 2026 la 06:28 UTCmonitoring

   A fix has been implemented and operations such as provisioning clusters, replacing nodes and restores are now functional as-well. The Management Console and Cluster Management API are now fully operational. We are still seeing some elevated latencies with the Monitoring API and have implemented a fix for this. We will provide more updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

5. 10 martie 2026 la 06:53 UTCresolved

   This incident has been resolved.

1. 4 martie 2026 la 00:18 UTCidentified

   We are currently experiencing issues with provisioning Cadence and Kafka Connect clusters on AWS when provisioning into an existing VPC through the Cluster Management API and Management Console. Provisioning a Cadence cluster into the same VPC as its linked Cassandra cluster or a Kafka Connect cluster into the same VPC as its linked Kafka cluster will fail. Our team is actively working on resolving this problem and we apologise for any inconvenience caused. Existing customer clusters are unaffected, and the Monitoring API and Prometheus API are operational. Additional details will be provided as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

2. 4 martie 2026 la 06:05 UTCresolved

   This incident has been resolved.

1. 12 februarie 2026 la 01:47 UTCinvestigating

   We are currently experiencing issues with provisioning OpenSearch clusters on all providers through the Cluster Management API and Management Console. Our team is actively working on resolving this problem and we apologise for any inconvenience caused. Existing customer clusters are unaffected, and the Monitoring API and Prometheus API are operational. Additional details will be provided as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

2. 12 februarie 2026 la 02:46 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 12 februarie 2026 la 07:22 UTCresolved

   A fix has been deployed and the ability to provision OpenSearch clusters has been restored.

1. 27 ianuarie 2026 la 23:06 UTCinvestigating

   We are currently investigating increased latencies and error rates affecting our Cluster Management API. Our team is actively working to resolve the issue, and we apologize for any inconvenience this may cause. During this time, you may experience slower load times on the Management Console and delayed API responses. Existing cluster operations are unaffected. We will provide updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

2. 28 ianuarie 2026 la 00:37 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 28 ianuarie 2026 la 01:03 UTCresolved

   This incident has been resolved.

1. 27 ianuarie 2026 la 09:37 UTCinvestigating

   We are currently experiencing delays with applying configuration and Kafka Integration changes to Clickhouse clusters via Terraform, the Cluster Management API and Management Console. During this time, making configuration changes to Clickhouse clusters may take longer than usual. Our team is actively working on resolving this problem and we apologise for any inconvenience caused. Existing customer clusters are unaffected, and the Monitoring API and Prometheus API are operational. Additional details will be provided as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

2. 27 ianuarie 2026 la 21:31 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 28 ianuarie 2026 la 08:56 UTCmonitoring

   We have additionally identified that making changes to Kafka User via Terraform, the Cluster Management API, and the Management Console is also experiencing delays. We have implemented a fix that has significantly reduced the delays experienced when applying configuration and Kafka integration changes to Clickhouse clusters and also reduced the delays when making changes to Kafka Users on Kafka Clusters via Terraform, the Cluster Management API, and the Management Console. We will continue to monitor the results of the fix and provide additional updates as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

4. 29 ianuarie 2026 la 01:24 UTCresolved

   This incident has been resolved.

1. 23 ianuarie 2026 la 00:19 UTCinvestigating

   We are currently experiencing delays with provisioning clusters through the Cluster Management API and Management Console. During this time, cluster provisioning (and other related operations such as adding and removing nodes) may take longer than usual. Our team is actively working on resolving this problem and we apologise for any inconvenience caused. Existing customer clusters are unaffected, and the Monitoring API and Prometheus API are operational. Additional details will be provided as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

2. 23 ianuarie 2026 la 01:18 UTCidentified

   We are still experiencing delays with provisioning clusters through the Cluster Management API and Management Console and we have also identified API causing delays when adding/deleting Kafka Integrations. As a result these API's may take longer than usual. Due to this Customer-initiated resize via the console and API have been temporarily disabled. If you require a resize of your cluster, please contact our support team. We have identified the cause and our team is working on resolving this problem. We apologise for any inconvenience caused. Existing customer clusters are unaffected, and the Monitoring API and Prometheus API are operational. Additional details will be provided as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

3. 23 ianuarie 2026 la 02:17 UTCmonitoring

   A fix has been implemented and we are monitoring the results. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

4. 23 ianuarie 2026 la 03:27 UTCresolved

   This incident has been resolved.

1. 9 ianuarie 2026 la 00:48 UTCidentified

   We are currently fixing the unavailability of Microsoft Social SSO login for our Management Console. Our team is actively working to resolve the issue and we apologise for any inconvenience caused. Other login methods for Management Console are still working. The Cluster Management API, Monitoring API, Prometheus API and Support Portal are still operational. We will provide updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

2. 9 ianuarie 2026 la 04:56 UTCresolved

   Microsoft Social SSO login for Management Console has been fixed and customers can use the Sign in with Microsoft option again.

1. 23 decembrie 2025 la 21:40 UTCinvestigating

   We are currently investigating some delayed aggregated metrics on our Monitoring API. Our team is actively working to resolve the issue and we apologise for any inconvenience caused. This issue means that the "last 3 hours" and "last 6 hours" view for metrics on the console (and the monitoring API) are not working. Realtime metrics, and viewing metrics over a longer duration still works. We will provide updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

2. 23 decembrie 2025 la 23:01 UTCmonitoring

   We've identified the issue and have implemented a fix. We have monitored a decrease in the delay for these aggregated metrics. We will continue to monitor the issue while the backlog of metrics are processed.

3. 24 decembrie 2025 la 04:04 UTCmonitoring

   We have monitored a further decrease in the delay for these aggregated metrics. We will continue to monitor the issue while more of the backlog of metrics are processed. As a result the "last 3 hours" and "last 6 hours" view for metrics on the console (and the monitoring API) are now showing a limited set of metrics. Realtime metrics, and viewing metrics over a longer duration still works. We will provide more updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

4. 24 decembrie 2025 la 10:35 UTCmonitoring

   We have monitored an even further decrease in the delay for these aggregated metrics. Most of the backlog of metrics have been processed. As a result the "last 3 hours" view for metrics on the console (and the monitoring API) may not show some metrics. Realtime metrics, and viewing metrics over a longer duration still works. We will provide more updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

5. 24 decembrie 2025 la 23:27 UTCresolved

   This incident has been resolved.

1. 20 octombrie 2025 la 09:33 UTCmonitoring

   Multiple Instaclustr systems have been affected by an incident which is affecting multiple AWS services in us-east-1 During this incident, cluster provisioning operations will not work. Existing clusters and our monitoring systems are unaffected. We have disabled some platform functionality including customer-initated resizes to limit the impact of this issue. We are continuing to monitor the incident and will restore disabled functionality when the issue is resolved. For more information, refer to https://status.instaclustr.com or contact [email protected]

2. 20 octombrie 2025 la 10:52 UTCmonitoring

   Multiple Instaclustr systems have been affected by an incident which is affecting AWS DynamoDB and related services in us-east-1. Many systems are showing signs of recovery, however we are continuing to see some issues affecting provisioning operations. We are continuing to investigate these issues Cluster resizes and node replaces remain disabled. For more information, refer to https://status.instaclustr.com or contact [email protected]

3. 20 octombrie 2025 la 12:30 UTCmonitoring

   We are continuing to see issues with provisioning operations in AWS us-east-1. Operations in other regions appear to be restored, but resizes and replaces will remain disabled until the issues in us-east-1 are confirmed to be resolved. We are continuing to monitor these issues. For more information, refer to https://status.instaclustr.com or contact [email protected]

4. 20 octombrie 2025 la 13:58 UTCmonitoring

   We are continuing to see issues with provisioning operations in AWS us-east-1. Operations in other regions appear to be restored, but resizes and replaces will remain disabled until the issues in us-east-1 are confirmed to be resolved. We are continuing to monitor these issues and will re-evaluate when operations in the region become more reliable. For more information, refer to https://status.instaclustr.com or contact [email protected]

5. 20 octombrie 2025 la 17:06 UTCmonitoring

   We are continuing to see issues with provisioning operations in AWS us-east-1. Operations in other regions appear to be restored, but resizes and replaces will remain disabled until the issues in us-east-1 are confirmed to be resolved. At this time AWS is still reporting a large number of impacted services, and EC2 operations are being rate-limited. We are continuing to monitor these issues and will re-evaluate when operations in the region become more reliable. For more information, refer to https://status.instaclustr.com or contact [email protected]

6. 20 octombrie 2025 la 20:33 UTCmonitoring

   Update - We are seeing recovery for provisioning operations in AWS us-east-1. Operations in other regions appear to be restored, but resizes and replaces will remain disabled until the issues in us-east-1 are confirmed to be resolved. At this time AWS is still reporting some throttling of EC2 instance launches, though it has been reduced. We are continuing to monitor these issues and will re-evaluate when operations in the region become more reliable. For more information, refer to https://status.instaclustr.com or contact [email protected]

7. 21 octombrie 2025 la 00:22 UTCmonitoring

   Update - We have observed stable provisioning operations in AWS us-east-1, and AWS has reported all AWS services have returned to normal operations. Resize and replace operations have been restored on the Instaclustr Managed Platform, and no additional impact is remaining from this incident.

8. 21 octombrie 2025 la 00:26 UTCresolved

   Update - We have observed stable provisioning operations in AWS us-east-1, and AWS has reported all AWS services have returned to normal operations. Resize and replace operations have been restored on the Instaclustr Managed Platform, and no additional impact is remaining from this incident.

1. 8 octombrie 2025 la 17:27 UTCinvestigating

   We are experiencing issues with downloading certificates for Kafka clusters via the Instaclustr Console and API. This affects both new and existing Kafka-only clusters downloads. Other application clusters remain unaffected by this issue Our team is actively investigating the problem and working on a resolution. We will provide updates as soon as more information becomes available.If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

2. 8 octombrie 2025 la 17:55 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 8 octombrie 2025 la 19:25 UTCinvestigating

   We are continuing to investigate this issue.

4. 8 octombrie 2025 la 19:26 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 8 octombrie 2025 la 19:48 UTCresolved

   This incident has been resolved.