Istoricul incidentelor Interviewstream

We are investigating an incident with hirebar.com impacting access. Users may experience an error message when attempting to access the hirebar.com site. We will provide another update as soon as we learn more. Our apologies for any disruption this incident may cause to your user experience. Best Regards, Interviewstream support https://support.interviewstream.com

We have identified the problem and are working on implementing a fix. Users may continue to experience an error message when attempting to access hirebar.com. We will continue to provide updates as we learn more. Thank you for your patience and our apologies for any disruption this incident may cause to your user experience Best Regards, Interviewstream support https://support.interviewstream.com

The issue impacting login access to hirebar.com has been resolved. The platform has been restored and is fully operational. If you experience any further issues, please contact our support team. Thank you for your patience and understanding. interviewstream Technical Support https://support.interviewstream.com

**Root Cause:** * The incident was caused by an infrastructure-level service disruption with AWS within a cloud hosting availability zone, which impacted database connectivity and platform availability. **Resolution Details:** * The AWS issue was mitigated, database services recovered successfully, and platform access was fully restored. **Remediation Items:** * We are reviewing resiliency, monitoring, and recovery configurations to help reduce the impact of similar infrastructure-related incidents in the future. Our team will continue to monitor closely.

We are investigating an incident with rivs.com impacting access. Users may experience an error message when attempting to access the rivs.com site. We will provide another update as soon as we learn more. Our apologies for any disruption this incident may cause to your user experience. Best Regards, Interviewstream support https://support.interviewstream.com

We have identified the problem and are working on implementing a fix. Users may continue to experience an error message when attempting to access http://login.rivs.com/. We will continue to provide updates as we learn more. Thank you for your patience and our apologies for any disruption this incident may cause to your user experience Best Regards, Interviewstream support https://support.interviewstream.com

A fix has been implemented, and we are actively monitoring the results. Thank you for your patience and understanding. Best Regards, interviewstream support https://support.interviewstream.com

The issue impacting login access to https://login.rivs.com/ has been resolved. The platform has been restored and is fully operational. If you experience any further issues, please contact our support team. Thank you for your patience and understanding. interviewstream Technical Support https://support.interviewstream.com

### **Root Cause:** * The incident was caused by inaccessible deployment files combined with server resource settings that exceeded system capacity, leading to failed deployments and service instability. ### **Resolution Details:** * Our development team identified and corrected the configurations. Restoring normal platform functionality for all users. ### **Remediation Items:** * To prevent this from happening again, we’re improving how deployment files are managed, ensuring server settings better match system capacity, reviewing options to ensure stronger monitoring and checks before deployments, and improving access for faster troubleshooting.

We’re currently investigating an issue that is preventing some users from downloading the interviewstream mobile app on iOS devices (via the App Store). Temporary Workarounds: While we work on resolving this, please use one of the following options to complete your digital or live interview: - Use a computer or laptop. - Download the app on an Android device. We’ll share an update as soon as we have more information. We apologize for the inconvenience and appreciate your patience! Best Regards, Interviewstream support https://support.interviewstream.com

We are actively investigating the issue impacting our iOS mobile application. While we work on resolving this, please use one of the following temporary workarounds to complete your digital or live interview: - Use a computer or laptop. - Download the app on an Android device. We’ll share an update as soon as we have more information. We apologize for the inconvenience and appreciate your patience! Best Regards, Interviewstream support https://support.interviewstream.com

The issue affecting the interviewstream mobile app on iOS has been fully resolved. Users should now be able to successfully download the app from the Apple App Store. Thank you for your patience and understanding! Best regards, interviewstream Technical Support https://support.interviewstream.com

### **Root Cause:** * The issue was triggered by a validation failure. ### **Resolution Details:** * Our development team addressed the failure which resolved the issue and restored the iOS mobile app. ### **Remediation Items:** * Review and confirm mobile alert/notification settings. * Identify areas for mobile fallback validation logic in case of third-party service failures.

We are investigating an incident with rivs.com impacting Landing Page links. Affected users may experience: An error message "The interviewstream platform is temporarily unavailable" after registering via the landing page. We will provide another update as soon as we learn more. Our apologies for any disruption this incident may cause to your user experience. Best Regards, Interviewstream support https://support.interviewstream.com

We are actively investigating an issue impacting user access. Some users may continue to see the error message: “The interviewstream platform is temporarily unavailable” after registering via the landing page. We’ll share further updates as soon as we have more information. We sincerely apologize for any disruption this may cause and appreciate your patience. Best Regards, interviewstream Technical Support https://support.interviewstream.com

We’ve identified the root cause of the issue affecting Landing Page links on rivs.com and are actively working on a resolution. Impact: Users may still see the error message: “The interviewstream platform is temporarily unavailable” after registering via the landing page. We’ll provide another update once a fix is in place. We appreciate your patience and apologize for the disruption. Best regards, interviewstream Technical Support https://support.interviewstream.com

A fix has been implemented for the issue affecting Landing Page links on rivs.com, and we are currently monitoring the results. If you previously received the error message “The interviewstream platform is temporarily unavailable” after registering, please try again. If you continue to experience the issue, don’t hesitate to contact us. Thank you for your patience as we worked to resolve this. Best regards, interviewstream Technical Support https://support.interviewstream.com

The issue affecting Landing Page links on rivs.com has been fully resolved. Users should no longer see the error message when registering. If you continue to experience any issues, please reach out to our support team. Thank you for your patience and understanding. Best regards, interviewstream Technical Support https://support.interviewstream.com

### **Root Cause:** * The issue was triggered by a third-party email validation failure, which prevented users from registering via Landing Pages and Event Templates. ### **Resolution Details:** * Our development team collaborated with the vendor to resolve the issue and restore full functionality. ### **Remediation Items:** * Review and confirm all alert/notification settings. * Identify areas for fallback validation logic in case of third-party service failures.

We are investigating an incident with rivs.com impacting access. Affected users may experience: An error message when attempting to access the rivs.com site. We will provide another update as soon as we learn more. Our apologies for any disruption this incident may cause to your user experience. Best Regards, Interviewstream support https://support.interviewstream.com

We are continuing to investigate this issue. Affected users may experience an error message when attempting to access the rivs.com site. We will provide another update as soon as we learn more. Our apologies for any disruption this incident may cause to your user experience. Best Regards, Interviewstream support https://support.interviewstream.com

The incident affecting RIVS.COM has been identified, and a fix has been implemented. We expect that all users should be able to access rivs.com successfully. Our apologies for any disruption this incident may cause to your user experience Best Regards, Interviewstream support https://support.interviewstream.com

### **Root Cause:** * This incident was caused by AWS connection and precautionary measures, resulting in intermittent service access for a limited number of users. ### **Resolution Details:** * Our development team, working with AWS, promptly identified and resolved the issue, restoring normal platform functionality for all users. ### **Remediation Items:** * Rechecking and confirming all alerts and notifications. Remediation was completed for intermittent service disruption on the day of occurrence for impacted users.

We have identified an issue affecting interviewstream connect (Live) and we are working on implementing a fix. End-Users may continue to experience an error message when attempting to access a live interview. We will provide updates as we learn more. Our apologies for any disruption this incident may cause to your user experience Best Regards, Interviewstream support https://support.interviewstream.com

The incident affecting interviewstream connect (Live) has been resolved. Our apologies for any disruption this incident may have caused to your user experience. If you have any questions, please submit a request to our technical support team. Best Regards, Interviewstream support https://support.interviewstream.com

### **Root Cause Analysis:** * This incident was due to a failed node server that is responsible for our live platform.  ### **Resolution Details:** * The development team identified the failure and implemented a fix.   * We confirmed that the fix implemented resolved the behavior restoring access to connect.  Once restored the system behavior returned to operational.  ### **Remediation Items:** * Adding additional alerts.

We are investigating an incident with on demand, connect, and scheduler that is impacting only https://eu.rivs.com/. PLEASE NOTE: US, Canada, and Australia are not impacted. > Affected users may experience: An error message when attempting to access the https://eu.rivs.com/ site We will provide another update as soon as we learn more. Our apologies for any disruption this incident may cause to your user experience. Best Regards, Interviewstream support https://support.interviewstream.com

The incident affecting RIVS EU (connect, on demand, scheduler, and builder) has been identified and we are working on implementing a fix. Impacted End-Users may continue to experience an error message when attempting to access the site https://eu.rivs.com/ We will provide another update as soon as we learn more. Our apologies for any disruption this incident may cause to your user experience Best Regards, Interviewstream support https://support.interviewstream.com

The incident affecting RIVS EU (connect, on demand, scheduler, and builder) has been resolved. Our apologies for any disruption this incident may have caused to your user experience. If you have any questions, please submit a request to our technical support team. Best Regards, Interviewstream support https://support.interviewstream.com

### **Root Cause Analysis:** * This incident was due to a failed internal account creation. ### **Resolution Details:** * The development team identified the failure and implemented a fix.   * We confirmed that no End-Users were impacted by this incident. ### **Remediation Items:** * Review and improve our codebase.

We are investigating an incident with on demand, connect, and scheduler. Affected users may experience: An error message when attempting to access the rivs.com site We will provide another update as soon as we learn more. Our apologies for any disruption this incident may cause to your user experience. Best Regards, Interviewstream support https://support.interviewstream.com

A fix has been implemented and we are monitoring the results. We expect that the fix applied should resolve the incident. Users who may have been experiencing an error message should no longer experience the issue. Our apologies for any disruption this incident may have caused to your user experience. Best Regards, Interviewstream support https://support.interviewstream.com

The incident affecting RIVS on demand, connect, scheduler, and builder has been resolved. Our apologies for any disruption this incident may have caused to your user experience. If you have any questions, please submit a request to our technical support team. Best Regards, Interviewstream support https://support.interviewstream.com

### **Root Cause Analysis:** This incident was due to a hardware failure on our Amazon Web Service \(AWS\) instance.   The auto-restore failed due to an outdated codebase on our server. ### **Resolution Details:** The development team identified the failure and restored the code.  Once restored the system behavior returned to operational.   ### **Remediation Items:** Review and improve our codebase.

We are investigating an incident with on demand, connect, scheduler, and builder that may impact all RIVS US end-users. Affected users may experience overall general failures including creating new data like candidates and requisitions. We will provide another update as soon as we learn more. Our apologies for any disruption this incident may cause to your user experience. Best Regards, Interviewstream support https://support.interviewstream.com

The incident affecting RIVS US (connect, on demand, scheduler, and builder) has been identified and we are working on a resolution. Affected users may continue to experience overall general failures. We will provide another update as soon as we learn more. Our apologies for any disruption this incident may cause to your user experience Best Regards, Interviewstream support https://support.interviewstream.com

We have identified the area within our platform that is causing the degraded performance. Our team is working on applying preventative measures which help us monitor the system's performance to improve the user experience on the RIVS US platform. Please be aware that while we are working, users may experience limited general failures. We will continue to monitor over the next few days and will provide updates as we learn more. Our apologies for any disruption this incident may cause to your user experience. If you are experiencing any issues, please continue to submit a request with our technical support team for investigation. Best Regards, Interviewstream support https://support.interviewstream.com

Our team continues to work diligently to improve the overall performance of the RIVS US platform. Please be aware that while we are working, users may experience limited general failures (overall delays, search errors, etc.). We will continue to monitor and will provide updates as we learn more. Our apologies for any disruption this incident may cause to your user experience. If you are experiencing any issues, please continue to submit a request with our technical support team for investigation. Best Regards, Interviewstream support https://support.interviewstream.com

The incident affecting RIVS US has been resolved. Our apologies for any disruption this incident may have caused to your user experience. If you have any questions, please submit a request to our technical support team. Best Regards, Interviewstream support https://support.interviewstream.com

#### **Root Cause Analysis:** This incident was due to a long-running database query.   #### **Resolution Details:** The development team identified a long-running query that was causing database performance issues. After those queries were terminated, system behavior returned to operational.   #### **Remediation Items:** Improve optimization and logging.

We are investigating an incident with on demand, connect, scheduler, and builder that may impact all RIVS US end-users. Affected users may experience overall general failures including creating new data like candidates and requisitions. We will provide another update as soon as we learn more. Our apologies for any disruption this incident may cause to your user experience. Best Regards, Interviewstream support https://support.interviewstream.com

The incident affecting RIVS US (connect, on demand, scheduler, and builder) has been identified and we are working on implementing a fix. Affected users may continue to experience overall general failures. We will provide another update as soon as we learn more. Our apologies for any disruption this incident may cause to your user experience Best Regards, Interviewstream support https://support.interviewstream.com

A fix has been implemented and we are monitoring the results. Affected users may experience overall general failures. We will provide another update as soon as we learn more. Our apologies for any disruption this incident may cause to your user experience. Best Regards, Interviewstream support https://support.interviewstream.com

The incident affecting our RIVS US Platform (on demand, connect, scheduler, and builder) is no longer occurring. We will continue to monitor the system's performance. Our apologies for any disruption this incident may have caused to your user experience. If you have any questions, please submit a request to our technical support team. Best Regards, Interviewstream support https://support.interviewstream.com

We have identified an issue affecting only our Canadian environment https://ca.rivs.com/. The issue has been resolved but users may experience an error when using an integration. We will continue to monitor the situation and provide updates as we learn more. Our apologies for any disruption this incident may cause to your user experience Best Regards, Interviewstream support https://support.interviewstream.com

The incident affecting our Canadian environment has been resolved. Our apologies for any disruption this incident may have caused to your user experience. If you have any questions, please submit a request to our technical support team. Best Regards, Interviewstream support https://support.interviewstream.com

We are investigating an incident with Connect that may impact all users. Affected users may experience: Unable to successfully join a live meeting. We will provide another update as soon as we learn more. Our apologies for any disruption this incident may cause to your user experience. Best Regards, Interviewstream support https://support.interviewstream.com

We have identified the root cause and are working on implementing a solution Affected users may experience: Unable to successfully join a live meeting using Connect. We will provide another update as soon as we learn more. Our apologies for any disruption this incident may cause to your user experience Best Regards, Interviewstream support https://support.interviewstream.co

A fix has been implemented for connect and we are monitoring the results. We expect that the fix applied should resolve the incident. Users who may have been unable to join a connect (live) meeting should no longer experience the issue. Our apologies for any disruption this incident may have caused to your user experience. Best Regards, Interviewstream support https://support.interviewstream.com

The incident affecting connect has been resolved. Our apologies for any disruption this incident may have caused to your user experience. If you have any questions, please submit a request to our technical support team. Best Regards, Interviewstream support https://support.interviewstream.com

We are investigating an incident with our on demand platform that may impact users. Affected users may experience an error message "Service Unavailable" when attempting to access a digital interview link. We will provide another update as soon as we learn more. Our apologies for any disruption this incident may cause to your user experience. Best Regards, Interviewstream support https://support.interviewstream.com

The incident affecting our on demand platform has been identified and we are working on implementing a fix. Affected users may experience an error message "Service Unavailable" when attempting to access a digital interview link. We will provide another update as soon as we learn more. Our apologies for any disruption this incident may cause to your user experience. Best Regards, Interviewstream support https://support.interviewstream.com

A fix has been implemented for on demand and we are monitoring the results. We expect that the fix applied should resolve the incident. Users who may have been experiencing an error message "Service Unavailable" when attempting to access a digital interview link, should no longer experience the issue. If you are still experiencing this issue, please submit a ticket with our support team at https://support.interviewstream.com. Our apologies for any disruption this incident may have caused to your user experience. Best Regards, Interviewstream support https://support.interviewstream.com

The incident affecting our on demand platform has been resolved. Our apologies for any disruption this incident may have caused to your user experience. If you have any questions, please submit a request to our technical support team. Best Regards, Interviewstream support https://support.interviewstream.com

We are investigating an incident with on demand, connect, scheduler, and prep. Affected users may experience: An error message when attempting to access the rivs.com site We will provide another update as soon as we learn more. Our apologies for any disruption this incident may cause to your user experience. Best Regards, Interviewstream support https://support.interviewstream.com

We have identified that the incident affecting our platforms (on demand, connect, scheduler, and prep) is due to an internet outage related to Amazon AWS. We are following this incident closely and will provide an update once Amazon resolves the issue. Affected users will continue to experience an error message when attempting to access RIVS and PREP until the internet issue has been resolved. We will provide another update as we learn more. Our apologies for any disruption this incident may cause to your user experience Best Regards, Interviewstream support https://support.interviewstream.com

We continue to monitor the Amazon AWS internet outage that is affecting our platforms (on demand, connect, scheduler, builder, and prep). Affected users will continue to experience an error message when attempting to access RIVS and PREP until the internet issue has been resolved. At this time we do not have an ETA but will continue to provide updates as we learn more. Our apologies for any disruption this incident may cause to your user experience Best Regards, Interviewstream support https://support.interviewstream.com

Amazon AWS has notified us that a fix has been implemented for our platforms (on demand, connect, scheduler, builder, and prep. We are monitoring the results. We expect that the fix applied should resolve the incident. Users who may have been experiencing an error message should no longer experience the issue. Our apologies for any disruption this incident may have caused to your user experience. Best Regards, Interviewstream support https://support.interviewstream.com

The incident with Amazon AWS has been resolved. As a result of the outage, we are experiencing an issue on our Prep platform. Our development team is working on a fix. We are monitoring the progress and will continue to provide updates as we learn more. We expect that the fix applied should resolve the incident for RIVS (on demand, connect, scheduler, and builder). Users who may have been experiencing an error message should no longer experience the issue. Our apologies for any disruption this incident may have caused to your user experience. Best Regards, Interviewstream support https://support.interviewstream.com

The issue affecting our platforms (prep, on demand, connect, scheduler, and builder) have been resolved. We expect that users who may have been experiencing an error message preventing login should no longer experience the issue. Our apologies for any disruption this incident may have caused to your user experience. Best Regards, Interviewstream support https://support.interviewstream.com

**Root Cause Analysis** This incident was due to an outage that Amazon Web Services \(AWS\) was experiencing.   **Resolution:** As the AWS outage was recovering interviewstream products began functioning as expected. ‌ **Remediation items:** We are working with our vendor on any items that may help them prevent this issue from reoccurring.

We are investigating an incident with on demand, connect and scheduler that may impact all users. Affected users may experience: Error Message - The interviewstream platform is temporarily unavailable Our apologies for any disruption this incident may cause to your user experience. Best Regards, Interviewstream support https://support.interviewstream.com

We are investigating an incident that is affecting on demand, connect, and scheduler products. What may users experience? Users may receive an interviewstream Error Message "The interviewstream platform is temporarily unavailable" What do we know? We have identified one of our third-party services and are working closely with the vendor to resolve the incident. We will provide another update as soon as we learn more. Our apologies for any disruption this incident may cause to your user experience. Best Regards, Interviewstream support https://support.interviewstream.com

The vendor has notified us that a fix has been implemented and we are monitoring the results. We expect that the fix applied should resolve the incident. Users who may have been experiencing an error message should no longer experience the issue. Our apologies for any disruption this incident may have caused to your user experience. Best Regards, Interviewstream support https://support.interviewstream.com

The incident affecting on demand, connect and scheduler has been resolved. Our apologies for any disruption this incident may have caused to your user experience. If you have any questions, please submit a request to our technical support team. Best Regards, Interviewstream support https://support.interviewstream.com

**Root Cause Analysis:**   An outage that our third-party vendor was experiencing caused the disruption to our platform. **Resolution:**  Our development team monitored the status of the incident. Once we received confirmation the issue was resolved, we tested and confirmed that the degraded performance on our platform was no longer occurring. **Remediation:**  We will work with our vendor on preventative measures.

We are investigating an incident with on demand, connect, and scheduler products that may impact end-users What might users experience? A slower response time when navigating within the products. We will provide another update as soon as we learn more. Our apologies for any disruption this incident may cause to your user experience. Best Regards, Interviewstream support https://support.interviewstream.com

A fix has been implemented and the overall product performance has improved. We will continue to monitor and keep you updated on the status of this incident. Our apologies for any disruption this incident may have caused to your user experience. If you have any questions, please submit a request with our technical support team at https://support.interviewstream.com. Best Regards, Interviewstream Support

The incident affecting on demand, connect, and scheduler has been resolved. Our apologies for any disruption this incident may have caused to your user experience. If you have any questions, please submit a request to our technical support team. Best Regards, Interviewstream support https://support.interviewstream.com

We have identified and are monitoring an issue with our On Demand, Connect & Scheduler platforms. Our apologies for any disruption this incident may cause to your user experience. If you have any questions, please submit a request to our technical support team. Best Regards, Interviewstream support https://support.interviewstream.com

The incident affecting On Demand, Connect & Scheduler platforms has been resolved. Our apologies for any disruption this incident may have caused to your user experience. If you have any questions, please submit a request to our technical support team. Best Regards, Interviewstream support https://support.interviewstream.com

We are investigating an intermittent incident with our Prep product that may impact all Prep users. - What may the Prep user's experience? When attempting to log into interviewstream Prep, users may receive an error message preventing them from logging into the system. We will provide another update as soon as we learn more. Our apologies for any disruption this incident may cause to your user experience. Best Regards, Interviewstream support https://support.interviewstream.com

A fix has been implemented for interviewstream Prep and we are monitoring the results. We expect that the fix applied should resolve the incident. Users who may have been experiencing a server error message when logging in should no longer experience the issue. Our apologies for any disruption this incident may have caused to your user experience. Best Regards, Interviewstream support https://support.interviewstream.com

The incident affecting interviewstream Prep has been resolved. Our apologies for any disruption this incident may have caused to your user experience. If you have any questions, please submit a request to our technical support team. Best Regards, Interviewstream support https://support.interviewstream.com

We are investigating an incident with our platform that may impact all Frontline integration users. Affected users may experience an error in which activities that require communication between the two systems are not succeeding. We will provide another update as soon as we learn more. Our apologies for any disruption this incident may cause to your user experience. Best Regards, Interviewstream support

A fix has been implemented for the Frontline incident and we are monitoring the results. We expect that the fix applied should resolve the incident. Users who may have been experiencing an error in which activities that require communication between the two systems were not succeeding. should no longer experience the issue. Our apologies for any disruption this incident may have caused to your user experience. Best Regards, Interviewstream support

We are continuing to monitor for any further issues.

The incident affecting Frontline has been resolved. Our apologies for any disruption this incident may have caused to your user experience If you have any questions, please submit a request to our technical support team. Best Regards, Interviewstream support https://support.interviewstream.com

We are investigating an incident with Prep that may impact end-users. Behavior users may experience: When attempting to access certain areas of the Prep platform, users may receive an interviewstream error page. We will provide another update as soon as we learn more. Our apologies for any disruption this incident may cause to your user experience. Best Regards, Interviewstream support

We are continuing to investigate this incident affecting the Prep platform. Behavior users may be experiencing: - When attempting to access certain areas of the Prep platform, users may receive an interviewstream error page. We will provide another update as soon as we learn more. Our apologies for any disruption this incident may cause to your user experience. Best Regards, Interviewstream support

Our development team is working diligently to identify the root cause of the incident affecting the Prep platform. Behavior users may be experiencing: - When attempting to access certain areas of the Prep platform, users may receive an interviewstream error page. We will provide another update as soon as we learn more. Our apologies for any disruption this incident may cause to your user experience. Best Regards, Interviewstream support

The incident affecting the Prep platform has been identified and we are working on implementing a fix. Behavior users may experience: - When attempting to access certain areas of the Prep platform, users may receive an interviewstream error page. We will provide another update as soon as we learn more. Again, our apologies for any disruption this incident may cause to your user experience. Best Regards, Interviewstream support

The incident affecting the Prep platform has been identified and we are continuing to work on implementing a fix. Behavior users may experience: - When attempting to access certain areas of the Prep platform, users may receive an interviewstream error page. We will provide another update as soon as we learn more. Again, our apologies for any disruption this incident may cause to your user experience. Best Regards, Interviewstream support

A fix has been implemented for Prep and we are monitoring the results. We expect that the fix applied should resolve the incident that users may have experienced when accessing assignments and interviews. NOTE: Admin end-users may still experience an error message when accessing the question admin portal or some settings within the settings menu. Our development team is aware and is continuing to work on a fix for this issue. Our apologies for any disruption this incident may have caused to your user experience. Best Regards, interviewstream support

The incident affecting our Prep platform has been resolved. Our apologies for any disruption this incident may have caused to your user experience If you have any questions, please submit a request with our technical support team. Best Regards, Interviewstream support https://support.interviewstream.com