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    Istoricul incidentelor Intricately

    15 incidente Intricately înregistrate începând din iulie 2019, cu actualizări oficiale, componente afectate, durată și informații despre rezolvare.

    Înapoi la starea actuală

    Hardware incident with our primary database

    A început 29 noiembrie 2024 la 23:17 UTC · 52m

    OutageIncident critic
    Componente afectate
    EnrichmentEnrichment APICompany APISmart ListsEvents APIChrome ExtensionList EnrichmentLogin and SignupData Snapshots API
    1. 29 noiembrie 2024 la 23:17 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 29 noiembrie 2024 la 23:22 UTCidentified

      We are continuing to work on a fix for this issue.

    3. 30 noiembrie 2024 la 00:09 UTCresolved

      This incident has been resolved.

    Availability of Intricately Platform

    A început 24 februarie 2022 la 17:07 UTC · 17m

    OutageIncident critic
    Componente afectate
    Enrichment APICompany APISmart ListsEvents APIChrome ExtensionList EnrichmentLogin and SignupData Snapshots API
    1. 24 februarie 2022 la 17:07 UTCinvestigating

      Our engineering team is investigating a connectivity issue affecting Intricately Platforms. Users can't currently access the Intricately platform and the Chrome Extension. We'll keep this page updated.

    2. 24 februarie 2022 la 17:18 UTCmonitoring

      The affected components are operational, and we're monitoring the results.

    3. 24 februarie 2022 la 17:25 UTCresolved

      This incident has been resolved.

    Salesforce Connector Enrichment Delays

    A început 17 septembrie 2021 la 15:45 UTC · 5h 15m

    IssuesIncident minor
    Componente afectate
    Enrichment
    1. 17 septembrie 2021 la 15:45 UTCidentified

      We are experiencing delays enriching Salesforce records due to a large increase in enrichment requests. We're working on scaling up our capacity to bring enrichment times back down to a few seconds.

    2. 17 septembrie 2021 la 15:45 UTCidentified

      We are continuing to work on a fix for this issue.

    3. 17 septembrie 2021 la 16:04 UTCmonitoring

      We have stabilized Salesforce record enrichment times. We'll continue to actively monitor enrichment times to ensure continued smooth operation.

    4. 17 septembrie 2021 la 21:00 UTCresolved

      This incident has been resolved.

    Salesforce Connector Enrichment Delays

    A început 1 septembrie 2021 la 23:31 UTC · 23h 16m

    IssuesIncident minor
    Componente afectate
    Enrichment
    1. 1 septembrie 2021 la 23:31 UTCinvestigating

      We are currently investigating Salesforce record enrichment delays with our Salesforce Connector. We'll provide further updates as soon as we have them.

    2. 2 septembrie 2021 la 04:06 UTCmonitoring

      We have stabilized Salesforce record enrichment times by scaling up our infrastructure. We'll continue to actively monitor enrichment times for the next 24 hours to ensure continued smooth operation.

    3. 2 septembrie 2021 la 22:48 UTCresolved

      This incident has been resolved.

    Salesforce record enrichment issues

    A început 23 iunie 2021 la 23:38 UTC · 1d 10h

    OutageIncident major
    Componente afectate
    Enrichment
    1. 23 iunie 2021 la 23:38 UTCinvestigating

      We are actively investigating intermittent Salesforce record enrichment failures. We will provide additional updates as soon as they become available.

    2. 24 iunie 2021 la 13:38 UTCinvestigating

      We are deploying an emergency release this morning to give us greater visibility into the issue.

    3. 24 iunie 2021 la 20:11 UTCinvestigating

      All Salesforce Lead and Account records created as of 15 minutes ago have been enriched and all enrichment failures we have encountered throughout our investigation have been due to Salesforce field validation errors (issues with the Salesforce record, unrelated to Intricately). We continue to investigate anecdotal reports of records not being enriched and will post updates as we have them.

    4. 25 iunie 2021 la 10:26 UTCmonitoring

      Our Salesforce Connector has been operating smoothly for the past 36 hours without any enrichment failures or delays. All enrichment errors thus far have been attributed to Salesforce record validation errors, unrelated to the Salesforce Connector itself. We continue to closely monitor Salesforce record enrichment but, at this time, are marking this incident as resolved.

    5. 25 iunie 2021 la 10:27 UTCresolved

      This incident has been resolved.

    Email delivery delays

    A început 13 mai 2021 la 18:16 UTC · 3h 9m

    Pending
    Componente afectate
    Login and Signup
    1. 13 mai 2021 la 18:16 UTCinvestigating

      We are investigating reports of email delivery delays. We'll be providing updates ahere s soon as we have them.

    2. 13 mai 2021 la 21:25 UTCresolved

      All email delivery is now back to normal.

    CSV file enrichment uploads are not working

    A început 26 aprilie 2021 la 15:26 UTC · 12m

    OutageIncident major
    Componente afectate
    List Enrichment
    1. 26 aprilie 2021 la 15:26 UTCinvestigating

      We are currently investigating this issue. Note: Enriching domains by pasting them directly into intricately.com continues to work without issue.

    2. 26 aprilie 2021 la 15:38 UTCresolved

      This incident has been resolved and all enrichment services are operational.

    Smart Lists are currently unavailable

    A început 11 ianuarie 2021 la 19:29 UTC · 33m

    OutageIncident critic
    Componente afectate
    Smart Lists
    1. 11 ianuarie 2021 la 19:29 UTCinvestigating

      We are actively working on restoring Smart List functionality.

    2. 11 ianuarie 2021 la 20:03 UTCresolved

      This incident has been resolved.

    Delays in Data Deliveries

    A început 4 ianuarie 2021 la 18:05 UTC · 0m

    IssuesIncident minor
    1. 7 ianuarie 2021 la 18:20 UTCresolved

      We are investigating delays in data deliveries due to availability issues from one of our infrastructure providers.

    Service Outage

    A început 3 noiembrie 2020 la 19:39 UTC · 1h 9m

    OutageIncident critic
    Componente afectate
    EnrichmentEnrichment APICompany APISmart ListsEvents APIChrome ExtensionList EnrichmentLogin and SignupData Snapshots API
    1. 3 noiembrie 2020 la 19:39 UTCinvestigating

      We are currently investigating this incident.

    2. 3 noiembrie 2020 la 20:48 UTCresolved

      This incident has been resolved.

    Emergency Maintenance (Network Connectivity Issues)

    A început 29 octombrie 2020 la 21:23 UTC · 1h 24m

    OutageIncident critic
    Componente afectate
    EnrichmentEnrichment APICompany APISmart ListsEvents APIChrome ExtensionList EnrichmentLogin and SignupData Snapshots API
    1. 29 octombrie 2020 la 21:23 UTCinvestigating

      Our web / API platform is experiencing network connectivity issues - we are actively investigating this incident.

    2. 30 octombrie 2020 la 03:40 UTCresolved

      This incident has been resolved.

    Smart List Creation Experience Degraded

    A început 15 iunie 2020 la 19:52 UTC · 8h 21m

    IssuesIncident minor
    Componente afectate
    Smart Lists
    1. 15 iunie 2020 la 19:52 UTCinvestigating

      Our new Smart Lists creation page is missing welcome messaging and instructions for how to create your Smart List. We are currently investigating this issue.

    2. 16 iunie 2020 la 00:20 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 16 iunie 2020 la 04:12 UTCresolved

      This incident has been resolved.

    Smart List Download Notification Email Delivery Delays

    A început 15 iunie 2020 la 18:44 UTC · 0m

    Pending
    Componente afectate
    Smart Lists
    1. 15 iunie 2020 la 18:44 UTCresolved

      This incident has been resolved.

    APIs and intricately.com application are down

    A început 11 iulie 2019 la 18:38 UTC · 3m

    OutageIncident critic
    Componente afectate
    Enrichment APICompany APISmart ListsEvents APIChrome ExtensionList EnrichmentLogin and SignupData Snapshots API
    1. 11 iulie 2019 la 18:38 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 11 iulie 2019 la 18:41 UTCresolved

      This incident has been resolved.

    Unable to create new Smart Lists

    A început 5 iulie 2019 la 16:39 UTC · 26m

    OutageIncident major
    Componente afectate
    Smart Lists
    1. 5 iulie 2019 la 16:39 UTCinvestigating

      We are currently investigating this issue.

    2. 5 iulie 2019 la 17:04 UTCresolved

      Smart List operation is now back to normal.