Istoricul incidentelor Invoca

1. 29 septembrie 2026 la 17:21 UTCinvestigating

   Investigăm o problemă care afectează livrările de rapoarte programate pentru clienți privind noua experiență Insights & Analytics. Raportarea standard și exporturile manuale de date rămân neafectate.

2. 29 septembrie 2026 la 18:20 UTCidentified

   Problema a fost identificată și o fixare va fi pusă în aplicare la 12:00 pm PT. Insights & Analytics va fi în jos pentru aproximativ 5 minute în timpul acestei actualizări.

3. 29 septembrie 2026 la 19:08 UTCmonitoring

   A fost implementat un fix și noi monitorizăm. Insights & Analytics access is back up.

4. 29 septembrie 2026 la 19:45 UTCresolved

   This incident has been resolved.

Traducere automată din actualizarea oficială a incidentului.

1. 17 august 2026 la 17:50 UTCresolved

   2026 iulie Availability Metrics Call Routing: 100% Web/API: 99,89%

Traducere automată din actualizarea oficială a incidentului.

1. 12 august 2026 la 21:53 UTCidentified

   We are currently working to resolve an issue affecting Smart Alerts. Customers subscribed to Smart Alerts may not be receiving the Smart Alert emails.

2. 12 august 2026 la 23:40 UTCresolved

   This issue has been resolved. Smart Alerts emails are now sending as expected.

1. 22 iulie 2026 la 14:07 UTCresolved

   2026 iunie Invoca Availability Metrics Apel Routing: 100% Web/API: 100%

Traducere automată din actualizarea oficială a incidentului.

1. 22 iulie 2026 la 13:13 UTCinvestigating

   Investigăm în prezent o problemă care afectează schimbul de numere și atribuirea apelurilor pe platforma Invoca. Clienţii pot prezenta date lipsă sau întârziate privind atribuirea în acest timp. Echipele noastre de inginerie lucrează activ pentru a restabili serviciul.

2. 22 iulie 2026 la 13:46 UTCmonitoring

   Echipa noastră de ingineri a identificat şi rezolvat problema de bază. Serviciile au fost reluate, iar schimbul de numere și atribuirea apelurilor sunt restabilite. Monitorizăm activ pentru a confirma recuperarea completă

3. 22 iulie 2026 la 13:57 UTCresolved

   Acest incident a fost rezolvat. Perturbarea a fost cauzată de un eșec hardware pe unul dintre serverele noastre, care a luat temporar serviciile noastre Dynamic Number Inserare și atribuire apel offline. Echipa noastră de inginerie a înlocuit hardware-ul afectat, servicii restaurate, și a confirmat recuperarea completă Fereastră de impact: 5:50AM - 6:37AM PDT

Traducere automată din actualizarea oficială a incidentului.

1. 8 iulie 2026 la 18:33 UTCinvestigating

   Invoca se confruntă în prezent cu o întârziere în procesarea fişierelor de semnal (atât manuale cât şi automate de import de fişiere) începând cu 8 iulie 2026 la 10:30 AM PT, cu serviciu normal care urmează să se reia între 3:00 şi 6:00 PM PT astăzi. Toate fișierele depuse în timpul acestei ferestre sunt aliniate și vor procesa automat fără nicio acțiune necesară. Toate celelalte servicii legate de semnal funcționează în mod normal.

2. 8 iulie 2026 la 22:56 UTCmonitoring

   Procesarea fişierelor de semnal a fost reluată şi monitorizăm pentru a ne asigura că toate fişierele din coadă sunt prelucrate conform aşteptărilor.

3. 9 iulie 2026 la 00:52 UTCmonitoring

   Continuăm să monitorizăm orice alte probleme.

4. 9 iulie 2026 la 00:53 UTCresolved

   Încărcăturile de semnal sunt procesate cu succes.

Traducere automată din actualizarea oficială a incidentului.

1. 19 iunie 2026 la 11:54 UTCinvestigating

   We are currently investigating an issue impacting access to EU Reports & Dashboards, as well as associated Webhooks. Users trying to view or generate reports in the EU region may experience slow loading times, timeouts, or error messages. Additionally, webhook deliveries related to reporting events are currently delayed or failing. Our engineering team is actively diagnosing the root cause. We apologize for the disruption and will provide our next update as soon as more information becomes available or within the next 30 minutes.

2. 19 iunie 2026 la 12:23 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 19 iunie 2026 la 12:58 UTCmonitoring

   A fix has been implemented and we are monitoring results.

4. 19 iunie 2026 la 13:23 UTCresolved

   The incident has been resolved. Reports, dashboards and webhooks are firing as expected.

1. 9 iunie 2026 la 22:47 UTCresolved

   May 2026 Invoca Availability Metrics Call Routing: 100% Web/API: 99.98%

1. 26 mai 2026 la 18:46 UTCresolved

   From 9:05 AM to 9:25 AM PT, users may have encountered latency or timeouts when accessing the Invoca UI and running reports. Our team identified and resolved the issue, and all systems have been fully operational since 8:25 AM PT.

1. 8 mai 2026 la 18:59 UTCresolved

   April 2026 Invoca Availability Metrics Call Routing: 99.92% Web/API: 99.89%

1. 8 mai 2026 la 16:29 UTCmonitoring

   We are aware of an ongoing AWS US-East-1 region outage. Our team is actively monitoring the situation. At this time, all Invoca services are fully operational and unaffected. We will continue to monitor and provide updates as the situation evolves.

2. 8 mai 2026 la 18:54 UTCmonitoring

   AWS has not yet fully recovered from the ongoing US-East-1 outage. All Invoca services remain fully operational and unaffected. We are continuing to monitor the situation closely and will provide further updates as AWS works toward full recovery.

3. 8 mai 2026 la 23:23 UTCmonitoring

   We're continuing to monitor the AWS incident until resolved, but our systems continue to remain completely functional. We will update as necessary

4. 10 mai 2026 la 18:26 UTCresolved

   The regional AWS outage has been resolved. Invoca services were unaffected during this event and remained fully operational. We have successfully resumed standard traffic routing in the region.

1. 13 aprilie 2026 la 16:42 UTCresolved

   March 2026 Invoca Availability Metrics Call Routing: 100% Web/API: 100%

1. 7 aprilie 2026 la 18:45 UTCidentified

   We are currently investigating an issue impacting a large portion of inbound calls, which began at approximately 11:08 AM PST. The root cause has been identified, and our engineering team is actively implementing a fix. We will provide further updates as they become available.

2. 7 aprilie 2026 la 18:50 UTCresolved

   This issue was mitigated at 11:41 am PST. Calls are routing as expected and our engineering team continues to monitor.

1. 6 aprilie 2026 la 18:58 UTCinvestigating

   We are currently investigating reports of increased latency when accessing the Invoca platform. Please note that call processing and core platform features remain unaffected. We are working to resolve the slowdown and will provide an update as soon as more information is available.

2. 6 aprilie 2026 la 19:48 UTCmonitoring

   Invoca.net is now loading normally. We continue to investigate the underlying issue and monitor the platform loading times. Call processing and core platform features remain unaffected.

3. 6 aprilie 2026 la 20:35 UTCresolved

   Platform latency issue has been resolved.

1. 1 martie 2026 la 09:17 UTCresolved

   February 2026 Invoca Availability Metrics Call Routing: 100% Web/API: 100%

1. 27 februarie 2026 la 17:31 UTCinvestigating

   We are currently investigating an issue that is preventing some users from accessing the Invoca Customer Support Portal. Our team is working to restore full access as quickly as possible. How to get help: Please send any technical requests or urgent issues to [email protected]

2. 27 februarie 2026 la 17:57 UTCresolved

   The Invoca Support Portal is now fully accessible.

1. 17 februarie 2026 la 21:32 UTCinvestigating

   We have identified an issue specifically affecting pre-transfer webhooks. Our engineering team is currently working to restore normal service. We will provide another update as soon as more information is available.

2. 17 februarie 2026 la 22:21 UTCmonitoring

   We have identified and reverted the changes that impacted our webhook services. All systems are fully operational as of 2:02 PM PST. Additionally, during investigation we uncovered that post-call webhooks were impacted for Google and Bing integrations, which service has also been restored for. While services are live, users may notice a delay in reporting for pre-transfer webhooks. We are currently processing a backlog of data and expect reporting to return to real-time shortly

3. 17 februarie 2026 la 23:19 UTCresolved

   Services continue operate as expected and our reporting backlog has cleared.

1. 2 februarie 2026 la 15:24 UTCresolved

   January 2026 Invoca Availability Metrics Call Routing: 100% Web/API: 100%

1. 29 ianuarie 2026 la 16:47 UTCinvestigating

   We are currently investigating intermittent user access to the Invoca UI based on the specific Invoca URL(www2.invoca.net) users are attempting to log in from. If you experience issues accessing the Invoca UI, please redirect and attempt to log in to Invoca.net. If you continue to experience access issues on Invoca.net, please notify our support team to further investigate.

2. 29 ianuarie 2026 la 17:41 UTCidentified

   While we continue to investigate and work towards a permanent solution specific to the www2.invoca.net Invoca URL, we have verified all users can successfully access and log into the Invoca UI through the workaround by going to Invoca.net. We will continue to provide updates as they become available.

3. 29 ianuarie 2026 la 22:20 UTCresolved

   We have successfully resolved the access issues impacting the www2.invoca.net URL. Users can now log in through their preferred access points without redirection. If you continue to experience any difficulties, please reach out to our support team.

1. 22 ianuarie 2026 la 03:05 UTCinvestigating

   We are currently investigating an issue that is preventing some users from accessing the Invoca Customer Support Portal. Our team is working to restore full access as quickly as possible. How to get help: Please send any technical requests or urgent issues to [email protected].

2. 22 ianuarie 2026 la 15:54 UTCmonitoring

   A fix has been implemented and we are monitoring results. Please resume accessing the Case Portal.

3. 22 ianuarie 2026 la 15:55 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 22 ianuarie 2026 la 19:52 UTCresolved

   This incident has been resolved.