Invoca Notificarea disponibilității lunare
Pending
- resolved
2026 iulie Availability Metrics Call Routing: 100% Web/API: 99,89%
Traducere automată din actualizarea oficială a incidentului.
56 incidente Invoca înregistrate începând din mai 2024, cu actualizări oficiale, componente afectate, durată și informații despre rezolvare.
2026 iulie Availability Metrics Call Routing: 100% Web/API: 99,89%
Traducere automată din actualizarea oficială a incidentului.
We are currently working to resolve an issue affecting Smart Alerts. Customers subscribed to Smart Alerts may not be receiving the Smart Alert emails.
This issue has been resolved. Smart Alerts emails are now sending as expected.
2026 iunie Invoca Availability Metrics Apel Routing: 100% Web/API: 100%
Traducere automată din actualizarea oficială a incidentului.
Investigăm în prezent o problemă care afectează schimbul de numere și atribuirea apelurilor pe platforma Invoca. Clienţii pot prezenta date lipsă sau întârziate privind atribuirea în acest timp. Echipele noastre de inginerie lucrează activ pentru a restabili serviciul.
Echipa noastră de ingineri a identificat şi rezolvat problema de bază. Serviciile au fost reluate, iar schimbul de numere și atribuirea apelurilor sunt restabilite. Monitorizăm activ pentru a confirma recuperarea completă
Acest incident a fost rezolvat. Perturbarea a fost cauzată de un eșec hardware pe unul dintre serverele noastre, care a luat temporar serviciile noastre Dynamic Number Inserare și atribuire apel offline. Echipa noastră de inginerie a înlocuit hardware-ul afectat, servicii restaurate, și a confirmat recuperarea completă Fereastră de impact: 5:50AM - 6:37AM PDT
Traducere automată din actualizarea oficială a incidentului.
Invoca se confruntă în prezent cu o întârziere în procesarea fişierelor de semnal (atât manuale cât şi automate de import de fişiere) începând cu 8 iulie 2026 la 10:30 AM PT, cu serviciu normal care urmează să se reia între 3:00 şi 6:00 PM PT astăzi. Toate fișierele depuse în timpul acestei ferestre sunt aliniate și vor procesa automat fără nicio acțiune necesară. Toate celelalte servicii legate de semnal funcționează în mod normal.
Procesarea fişierelor de semnal a fost reluată şi monitorizăm pentru a ne asigura că toate fişierele din coadă sunt prelucrate conform aşteptărilor.
Continuăm să monitorizăm orice alte probleme.
Încărcăturile de semnal sunt procesate cu succes.
Traducere automată din actualizarea oficială a incidentului.
We are currently investigating an issue impacting access to EU Reports & Dashboards, as well as associated Webhooks. Users trying to view or generate reports in the EU region may experience slow loading times, timeouts, or error messages. Additionally, webhook deliveries related to reporting events are currently delayed or failing. Our engineering team is actively diagnosing the root cause. We apologize for the disruption and will provide our next update as soon as more information becomes available or within the next 30 minutes.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring results.
The incident has been resolved. Reports, dashboards and webhooks are firing as expected.
May 2026 Invoca Availability Metrics Call Routing: 100% Web/API: 99.98%
From 9:05 AM to 9:25 AM PT, users may have encountered latency or timeouts when accessing the Invoca UI and running reports. Our team identified and resolved the issue, and all systems have been fully operational since 8:25 AM PT.
April 2026 Invoca Availability Metrics Call Routing: 99.92% Web/API: 99.89%
We are aware of an ongoing AWS US-East-1 region outage. Our team is actively monitoring the situation. At this time, all Invoca services are fully operational and unaffected. We will continue to monitor and provide updates as the situation evolves.
AWS has not yet fully recovered from the ongoing US-East-1 outage. All Invoca services remain fully operational and unaffected. We are continuing to monitor the situation closely and will provide further updates as AWS works toward full recovery.
We're continuing to monitor the AWS incident until resolved, but our systems continue to remain completely functional. We will update as necessary
The regional AWS outage has been resolved. Invoca services were unaffected during this event and remained fully operational. We have successfully resumed standard traffic routing in the region.
March 2026 Invoca Availability Metrics Call Routing: 100% Web/API: 100%
We are currently investigating an issue impacting a large portion of inbound calls, which began at approximately 11:08 AM PST. The root cause has been identified, and our engineering team is actively implementing a fix. We will provide further updates as they become available.
This issue was mitigated at 11:41 am PST. Calls are routing as expected and our engineering team continues to monitor.
We are currently investigating reports of increased latency when accessing the Invoca platform. Please note that call processing and core platform features remain unaffected. We are working to resolve the slowdown and will provide an update as soon as more information is available.
Invoca.net is now loading normally. We continue to investigate the underlying issue and monitor the platform loading times. Call processing and core platform features remain unaffected.
Platform latency issue has been resolved.
February 2026 Invoca Availability Metrics Call Routing: 100% Web/API: 100%
We are currently investigating an issue that is preventing some users from accessing the Invoca Customer Support Portal. Our team is working to restore full access as quickly as possible. How to get help: Please send any technical requests or urgent issues to [email protected]
The Invoca Support Portal is now fully accessible.
We have identified an issue specifically affecting pre-transfer webhooks. Our engineering team is currently working to restore normal service. We will provide another update as soon as more information is available.
We have identified and reverted the changes that impacted our webhook services. All systems are fully operational as of 2:02 PM PST. Additionally, during investigation we uncovered that post-call webhooks were impacted for Google and Bing integrations, which service has also been restored for. While services are live, users may notice a delay in reporting for pre-transfer webhooks. We are currently processing a backlog of data and expect reporting to return to real-time shortly
Services continue operate as expected and our reporting backlog has cleared.
January 2026 Invoca Availability Metrics Call Routing: 100% Web/API: 100%
We are currently investigating intermittent user access to the Invoca UI based on the specific Invoca URL(www2.invoca.net) users are attempting to log in from. If you experience issues accessing the Invoca UI, please redirect and attempt to log in to Invoca.net. If you continue to experience access issues on Invoca.net, please notify our support team to further investigate.
While we continue to investigate and work towards a permanent solution specific to the www2.invoca.net Invoca URL, we have verified all users can successfully access and log into the Invoca UI through the workaround by going to Invoca.net. We will continue to provide updates as they become available.
We have successfully resolved the access issues impacting the www2.invoca.net URL. Users can now log in through their preferred access points without redirection. If you continue to experience any difficulties, please reach out to our support team.
We are currently investigating an issue that is preventing some users from accessing the Invoca Customer Support Portal. Our team is working to restore full access as quickly as possible. How to get help: Please send any technical requests or urgent issues to [email protected].
A fix has been implemented and we are monitoring results. Please resume accessing the Case Portal.
We are continuing to monitor for any further issues.
This incident has been resolved.
December 2025 Invoca Availability Metrics Call Routing: 100% Web/API: 100%